QUESTION NO: 1Which three client types require a locally Installed .srf file?A.Web clientB. Handheld clientC.Wireless Web clientD. Mobile Web clientE. Developer Web client

QUESTION NO: 2Which two statements are correct?A. Business components contain data for one fundamental business entity in the enterpriseB. A business component is a collection of related business object that represent a major area of business.C. The business consists of UI object definitions that specify the content of user interface.D. A view refers to one business component whose data can be viewed and edited through a formE. A view display, one or more applets which reference business component from the business

QUESTION NO: 3Which client accesses local .cfg and .srf files and directly accesses a local database and Siebel file System?A.Web ClientB.Wireless Web ClientC. Dedicated Web ClientD. Handheld Client

QUESTION NO: 4What are the two characteristics of Multitenancy?A. Agents cannot manually assume appropriate role based on inbound work items.B. It allows a Call Center agent to support multiple clients at once.C. It allows users to navigate through multi-interactions.D. It requires users to change position to access appropriate data.E. It allows up-to-date overview of customer service effectiveness.

QUESTION NO: 5What is used to capture relationships between Siebel database tables?A. IndexB. User keyC. Primary keyD. Foreign key

QUESTION NO: 6For which three types of Siebel objects can a user perform assessments?A. PartnersB. Service RequestsC. AccountsD. ContactsE. OpportunitiesF. Activities

QUESTION NO: 7You are completing a solution to a business requirement, which includes a Siebel workflow process. This workflow updates accounts records with updated corporate information and must run weekly for all accounts. What would be the best method for invoking the workflow?A. By a run-time eventB. Using a custom controlC. By a workflow policyD. Using the workflow simulator

QUESTION NO: 8What information does Siebel Audit Trail NOT display for an audited record?A. The ID of users who perform operations on the recordB. The operations that are performed on the recordC. Before and after values of the record's modified fieldsD. The last name of the users who perform operations on the recordE. The time and date that the record was operated on

QUESTION NO: 9Which is the correct term for a list of task steps grouped under a common display name?A. Task GroupB. Task SetC. Task ChapterD. Task UnitE. Task Book

QUESTION NO: 10You have the choice of doing Single Instance Deployment Architecture or a Multiple Instance Deployment Architecture. You have chosen the Single Instance Deployment. Select two benefits of a Single Instance Deployment.A. It provides a consistent view of all global data.B. A single database can be taken offline without impacting other regions.C. A single database can support multiple languages.D. Multiple databases support resilience.E. It minimizes demands on communication bandwidths.

QUESTION NO: 11Which cannot be part of an access group?A. PositionB. OrganizationC. HouseholdD. User ListE. Person

QUESTION NO: 12Which statement describes directory server authentication?A. It is the default authentication method for Siebel applications.B. It typically uses a single reserved database login for all users.C. It does not require additional infrastructure components, such as security adapters.D. The user authentication is performed by a third-party service at the web server level.

QUESTION NO: 13You are in the application, when you click on Help - > About View In the application toolbar, you find that you are looking, at the Account Opportunities View. What three other pieces of Information would be displayed in the Help - > About View?A. The top applet is based on the Account business component.B. The view is based on the Opportunity business component.C. Both the top and bottom applets are based on the Account business component.D. The view is based on the Account business object.E. The bottom applet is based on the Opportunity business component.

QUESTION NO: 14Which three statements are true with regards to a Siebel Mobile Web client?A. It has access has to a local executable (.exe file).B. It has access to local .srf and .cfg files.C. It has access to a local Synchronization Manager.D. It has access to a local Enterprise Manager.E. It has access to a local database.

QUESTION NO: 15Exhibit.

The link is defining which type of relationship?A. 1:1B. 1:MC. M:1D. M:M

QUESTION NO: 16Which option describes the role of Assignment Objects for Assignment Manager?A. describe when a record should be assigned to candidatesB. identify the types of data to assign using Assignment ManagerC. identify the people that will be assigned to recordsD. evaluate all people for a matching skill in order to assign records

QUESTION NO: 17A Siebel iHelp item is typically modified by:A. end usersB. application administrators or business analystsC. business automation administratorsD. developers or members of the Siebel implementation team

QUESTION NO: 18A Call Center agent needs to assign multiple Technical Support resources to a complex service request. What is the maximum number of users that can be assigned as the Owner?A. OneB. more than oneC. no limitD. This depends on the type of SR created.E. none of the above

QUESTION NO: 19Identify two mechanisms for record update where state model cannot be enforced.A. Siebel Visual BasicB.Workflow ProcessesC.Workflow Policy ProgramsD. Enterprise Integration ManagerE. Siebel eScript

QUESTION NO: 20Select the two characteristics that describe a dynamic picklist and pick applet.A. Always display values in a single column drop down list.B. Data is only added via an Administration Data View.C. Data that users enter will be made available for other users to select.D. Allow users to select multiple records.E. Allow users to select a single record.

QUESTION NO: 21If a Call Center agent has the ability to invoke Assignment Manager, view a list of assignees generated, and then overrides or confirm the assignee in the list, which assignment manager mode are they using?A. Dynamic assignmentB. Interactive assignmentC. Batch assignmentD. Just in time assignment

QUESTION NO: 22Which statement defines a dynamic drilldown?A. Clicking a contact name hyperlink always navigates you to the contact details.

B. Clicking a contact name hyperlink navigates you to contact details for US contracts and account details for non-US contacts.C. Clicking an account name navigates you to the last field of the current record in the current listD. Clicking an account record navigates you to sales team details.

QUESTION NO: 23In Siebel Tools, how would you most easily find all references to a specific property value?A. Use the Types tabB. Use the Flat tabC. Use the Detail tabD. Use the Repository Search

QUESTION NO: 24A Business Analyst has a requirement where users need real-time access to detailed credit card information from .1 mainframe system. A decision has been made to replicate this data within the Siebel application. Which two Integration tools could be used to meet this requirement?A. Active X ControlB. Enterprise Integration ManagerC. Object InterfaceD. Virtual Business ComponentE. EAI Connector

QUESTION NO: 25Which two authentication methods use security adapters to authenticate against directory servers?A.Web Single Sign-On (Web SSO)B. LDAP authenticationC. Database authenticationD. ADSI authentication

QUESTION NO: 26Siebel period definitions cannot be changed or added to.A. TrueB. False

QUESTION NO: 27How can you add the necessary objects to the Object Explorer if the object types that you need are not displayed in the tools Object Explorer?A. Right click the Object explorer window and select Show All.B. Select View > Objects and select All, then click the Add button.C. Select View > Options and select the Object Explorer tab and select objects to add.D. Right click the Object Explorer window and select Add Objects, then select the objects to add.

QUESTION NO: 28Which two statements about the ROW_ID column ate true?A. ROW_ID is used as a primary key for all Data tables.B. If required, a Siebel Developer should reconfigure the format of the ROW_ID to make it more meaningful to the business.

C. ROW_IDs can be migrated and maintained along with other column data from one Siebel environment to another.D. ROW_ID is a column that exists on every table In the Siebel Data Model.E. You can find the ROW_ID of any record in the application by selecting the record and clicking Help > About Record in the Application Toolbar.

QUESTION NO: 29An agent working as a sales representative receives a call from an existing customer who is their head office and requesting a quote for 100 BlackBerry devices. The customer request that the quote be faxed to him. Select the step that describes the correct order of the manual process steps for achieving this process flow.A. Search for contract, Verify Account, Add Activity for Contract, Add Opportunity to Contract, Auto Create Quote, Modify Quote, Add Products to Opportunity, Add Line Items, And Print Quote and Send to Customer.B. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Auto-Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to CustomerC. Search for Contact, Verify Account, Add Products to Opportunity, Auto Create Quote, Modify Quote, Add Line Items, and Print Quote and Send to CustomerD. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Products to Opportunity, Create Order, Auto-Create Quote. Modify Quote, Add Line Items, and Print Quote and Send to CustomerE. Search for Contact, Verify Account, Add Activity for Contact, Add Opportunity to Contact, Add Line Items, Add Products to Opportunity, Auto-Create Quote, Modify Quote, and Print Quote and send to Customer

QUESTION NO: 30A user working in a call center receives a call and is presented with a new opportunity for an existing contract. The user authenticates the contact and proceeds to add the new opportunity. Identity the four Steps to add an opportunity to it contact.A. Search for contact informationB. Create contactC. Verify account informationD. Add an activity to the contactE. Add quote to contactF. Add opportunity to contact

QUESTION NO: 31Which relationship exists between Quotes and Accounts?A. 1:1 (one-to-one relationship)B. 1:M (one-to-many relationship)C. M:l (many-to-one relationship)D. M:M (many-to-many relationship)

QUESTION NO: 32Your client, company XYZ has set up the following assignment rule for the assignment of Call representatives to now Service Requests:

Assuming all six candidates meet the rule criteria, which three statements are true about how Assignments Manager will assign a new SR based on workload distribution rule?A. CSR Rep 4 will be assigned the new SR because he has the lowest passing workload score.B. CSR Rep 3 will be assigned the new SR because he has the highest workload score.C. CSR Rep 6 will be assigned the new SR because he has the lowest workload score.D. More than one candidate qualifies for assignment based on the workload distribution rule.E. CSR Rep 6 will be eliminated because his current workload > maximum workload in the workload distribution rule.

QUESTION NO: 33Which two statements are true regarding Siebel iHelp?A. iHelp items cannot be imported or exported.B. iHelp items can be downloaded to regional and local databases.C. Activation and expiration dates for the iHelp item are optional.D. The "Private" field controls which users have visibility to the iHelp item.E. To Indicate that the iHelp item is complete and ready for general use, the administrator clicks the "Publish" button.

QUESTION NO: 34Which three statements are true when running Assignment Manager in Interactive Mode?A. It can be used to assign any assignment object by default.B. The Assignment Manager creates a list of qualified employees for the assignment object.C. A list of qualified employees is displayed to the user, sorted by the descending order of scores.D. It automatically assigns the owner to the highest scoring candidate, but allows manual reassignment from the list of qualified employees.E. It allows the user to select the desired candidate for the assignment.

QUESTION NO: 35Select the two statements that describe business objects.A. A business object is referenced by a view.B. A business object is referenced by an applet.

C. Only one business component may be part of a business object.D. One or more business components may be part of a business object.E. A business object defines one or more master business components.

QUESTION NO: 36Identify the three statements that are true when creating new records using Quick Fill template.A. Only Administrators can create new Quick Fill Templates.B. Templates are used to store default values for fields.C. Saving values to single-value fields, which are read only, is not supported.D. Saving values to multi-value fields, which are read only, is not supported.E. To use a Quick Fill template to create a new record, the user should click the Quick fill button

QUESTION NO: 37Which feature provides advanced search capabilities across a broad set of data?A. Siebel SearchB. Siebel Advanced SearchC. Query AssistantD. Siebel Search AssistantE. Siebel Data Quality

QUESTION NO: 38In the Siebel Web client, you drill down on the hyperlink for Fern Woodley, a contact for the XYZ Company account, and then on the hyperlink for Ms. Woodley's 500 x Printer Repair Kit opportunity. What feature In the Siebel Web client user interface would you use to quickly return to the XYZ Company account record?A. the Accounts screen tabB. the Contact view tabC. the Site Map icon on the application toolbarD. the thread barE. the Site Map menu item in the Navigate application menu

QUESTION NO: 39Siebel Search can display results drawn from:A. a configurable set of fields in multiple Siebel entitiesB. the Siebel File SystemC. the Siebel repositoryD. external data sources

QUESTION NO: 40Select the three employee applications.A. Siebel SalesB. Siebel Partner ManagerC. Siebel Call CenterD. Siebel eServiceE. Siebel Finance

QUESTION NO: 41Business analysts must be familiar with the navigation options available in the Siebel application In order to design and recommend the appropriate navigation configurations to meet customer requirements.

When your customer clicks the text In the status field in their Sales Opportunity list applet, they need to go to the Fulfillment view when the status Is "complete" or the Contact view when the status is "open. What type navigation is this?A. Static drilldownB. Dynamic drilldownC. Applet toggleD. Thread bar

QUESTION NO: 42Which option is NOT a benefit of using Siebel Workflow to automate business processes?A. enforcement of best practicesB. lower risk than using scriptingC. a simple user interface that increases productivityD. consistent application of business logic

QUESTION NO: 43Which statement about views and responsibilities is true?A. Each responsibility assigned to a user must have entirely separate views assigned.B. A Manager Responsibility and User responsibility may share views.C. Manager and User responsibilities will have completely different views.D. Users have access to the views associated with only one responsibility at a time.

QUESTION NO: 44You have a requirement to ensure that different roles have different accesses to opportunity data. Sales Representatives should have the ability to update, but not delete opportunity records once created. Sales manager, on the other hand, should be able to update and delete all opportunity records. Which statement is true?A. It is not possible to meet this requirement because the “No Update” and “No Delete” business component properties apply to all applets, which are mapped to the business component.B. Two separate applets can be configured, one for sales representatives and one for sales managers, where the applet “No Delete” Properties differ, restricting deletion of opportunity records on the Sales representatives applet and allowing deletion on the sales manager applet.C. Out of the box, Siebel does not allow for deletion of opportunity records – this requirement cannot be met the configuration.D. The only way to meet this requirement would be to create a copy of the opportunity business component, and make the “No Delete” BC property = “Y” for the new BC, and also make a copy of the Opportunity applet and map it to the new/copied Opportunity.

QUESTION NO: 45Which two requirements could be met by setting business component properties?A. All new opportunity records should have a default sales stage of "Prospecting."B. Contact records should be sorted by Last Name, then by First Name.C. Once created, Account records cannot be deleted.D. Only the owner of an opportunity record can change the value of the "Revenue" field.E. Service Request records may not be saved without a specified owner.

QUESTION NO: 46Identify the object that you would select to examine the run time event's properties if a workflow process is invoked by a run-time event.

A. the step labeled "Start"B. the connector labeled "Default"C. the step labeled "Oppty > $IM < and Submitted?"D. the connector ending at the step labeled "End"E. the step labeled "End"

QUESTION NO: 47Select two statements that are true regarding predefined responsibilities.A. Views cannot be added or removed from predefined responsibilities.B. A copy of a predefined responsibility can be tailored to meet your needs.C. New predefined responsibilities can be added during configuration.D. They are optionally loaded during database installation.

QUESTION NO: 48Which part of the Siebel architecture contains the Siebel Repository File, Configuration File, and SiebelWeb templates?A. Siebel Web ClientB. Third-party Web serverC. Siebel Gateway Name ServerD. Siebel Server

QUESTION NO: 49Which three statements about static picklists are true?A. The values in a static picklist are typically displayed in a single column drop-down list.B. The users can select only values that appear in the picklist.C. The values displayed in a static picklist are maintained by an administrator.D. The values displayed in a static picklist can be filtered dynamically based on the value in a parent picklist.E. The values that users enter into the picklist column are available to other users.

QUESTION NO: 50Your client has the following requirement: "When creating a contact, the Last Name, first Name and Address fields are mandatory. Contacts will be sorted in alphabetical order by last Name and cannot be deleted once created". Which three options must be implemented to meet the requirement?A. Set Business Component Field Property "Sort Specification" on the "Last Name" field of the Contact BC to ASCENDING.B. Set Business Component Property "Sort Specification" on the Contact BC to Last Name.C. Set Business Component Field Property "Required" to "TRUE" on the Contact Last Name, First Name, and Address fields.D. Set Business Component Field Property "No Delete" to "TRUE" on the mandatory fields for the Contact Business Component.E. Set Business Component Property "No Delete" to "TRUE" on the Contact BusinessComponent.

QUESTION NO: 51Customer Adaptive Forecasting is a new feature that:A. allows sales representatives to roll up and submit forecasts to managers outside of their reporting hierarchyB. allows sales managers to view forecasts from cross-functional teams across organizations

C. allows sales managers to roll up and submit forecasts to managers inside of their reporting hierarchyD. both A and BE. both A and C

QUESTION NO: 52What Inbox view would an end user usually NOT have available?A. Inbox Items ListB. Completed Items ListC. Submitted Items ListD. All Inbox Types

QUESTION NO: 53A Siebel iHelp item can:A. navigate the user to the correct viewB. enter default field valuesC. show reference material from Siebel BookshelfD. suggest a value for a fieldE. highlight list columns or controls used in a stepF. include branching logic

QUESTION NO: 54To determine the base table for Siebel opportunities, you would use Siebel tools to examine:A. the Main Table property for the Opportunity business object definitionB. the Name property for the Opportunity table definitionC. the Name property for the Table child object definition for the Opportunity business compete definitionD. the Table property for the Opportunity business component definition

QUESTION NO: 55When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data.Which two are examples of master data?A. LiteratureB. FAQsC. QuotesD. Accounts

QUESTION NO: 56An agent working in a call center receives a call for a request for service. The agent authenticates the caller and captures the details of the request. She records that the calls was received from Joanne Smith who is a nurse from Dr. Jones’s office. She is calling to inquire about a status of a medical claim that was submitted by Dr. Jones’s office. Select the three business entities that would be required to support this business process.A. ContactB. QuoteC. ActivityD. Service RequestE. Opportunity

QUESTION NO: 57Which Siebel business entity represents people with whom you do business?A. ContactB. OpportunityC. UserD. Account

QUESTION NO: 58Which statement is false about divisions?A. Divisions belong to organizations and have no direct effect on visibility.B. To implement Siebel Business applications, you must create at least one new division.C. A division is automatically created when you create an organization.D. The administrator cannot delete a division once it is created.E. An organization can contain multiple divisions.

QUESTION NO: 59Which object is the parent object in the object type hierarchy?A. Applet User PropB. ListC. AppletD. List ColumnE. List Locale

QUESTION NO: 60Business analysts must be able to use Siebel Workflow to automate business rules. Which type of workflow step would you use to reuse a previously defined workflow process?A. Siebel OperationB. Business ServiceC. User InteractD. Sub Process

QUESTION NO: 61When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data. What are the examples of master data? (choose two)A. LiteratureB. ProductsC. ContactsD. Accounts

QUESTION NO: 62A business analyst must understand the integration options available to identify the mostappropriate solution for the customer. Your customer has a large number of systems that need to be integrated with one another. They have been struggling with their integration because all of the systems have slightly different data structures. Now they are adding Siebel applications to their enterprise and are becoming overwhelmed with the challenge of integrating all of their systems. Which solution would you recommend to your customer?A. Use EAI to bring all of the data from all of the systems into the Siebel application.

B. Use an Integration Server to connect the systems.C. Create a peer to peer connection between each system.D. Run a batch process every night to get all data into the Siebel application and then peer-to-peer to all other systems.

QUESTION NO: 63When does data get written to the Siebel database during Task execution using the Siebel task UI?A. at the end of each step in the taskB. when the user clicks the Save buttonC. when the user pauses the taskD. when the user clicks the Submit button

QUESTION NO: 64What relationship between entities is rare in the Siebel logical model?A. 1:1 (one-to-one relationship)B. 1:M (one to-many relationship)C. M:l (many to one relationship)D. M:M (many to many relationship)

QUESTION NO: 65What Siebel feature limits the user's ability to change a picklist value from one value to another?A. Siebel Audit TrailB. Siebel Dynamic picklistsC. Siebel State ModelD. Siebel Object Manager

QUESTION NO: 66Which statement is true about access to views and data?A. Users with the same responsibility have the same view and data access.B. View access for a responsibility in one organization will be different in another organization.C. View access and data access are completely independent of one another.D. User ID, position, and responsibility control access to data.

QUESTION NO: 67In which three scenarios would the use of an MVG control be appropriate?A. Associate one 01 more Contacts to a given Account.B. Assign a Service Request by selecting an Owner from a list of Employees.C. Add a Product to many Product Catalogues and allow each Product Catalogue to have one or more Products.D. Select the members of the Sales team responsible for a Sales Opportunity.E. Enter the preferred method of communication (that is, fax, phone, email, and so on) for a Contact.

QUESTION NO: 68As business analyst, you may need to create responsibilities to allow users to access views within the Siebel application. Select two advantages of creating a single responsibility for each logical group of views.A. Less administration is required over time as views are changed.B. The users may have access to views that they do not need.

C. Managers and executives are assigned to fewer responsibilities.D. Less duplication of views is found across responsibilities.

QUESTION NO: 69Identify the three main components of an assignment rule.A. Assignment ObjectsB. Object AttributesC. Comparison MethodD. CandidatesE. Rule GroupF. SkillG.WorkloadH. Criteria

QUESTION NO: 70What is an example of limiting data displayed in the My Opportunities view to opportunities associated with a job role within the organization?A. opportunities associated with their user IDB. opportunities for which they are the primaryC. opportunities associated with their positionD. opportunities that they created

QUESTION NO: 71Identify three types of users of Siebel Business Applications.A. EmployeesB. ContactsC. CustomersD. AffiliatesE. Partners

QUESTION NO: 72Which two statements about a global deployment are correct?A. Real time exchange rates for currencies do not require third-party software.B. Dates, currency, numbers, and phone numbers are formatted based on the local.C. Data entered by the user is automatically translated by a special object manager languages.D. Siebel offers language-specific object managers that localize user interface elements.E. Users must manually convert times into their local time zone.

QUESTION NO: 73When determining how to best control access to data, the business analyst must be aware of who is able to see data exposed in the various types of views.What type of data is displayed in the All Service Requests view?A. Records assigned to a userB. Records assigned to a positionC. Records assigned to an organizationD. records assigned to an enterprise

QUESTION NO: 74Select the four horizontal applications.A. Siebel SalesB. Siebel Partner Portal

C. Siebel RemoteD. Siebel FinanceE. Siebel Call Center