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J U L I A M O R E L L I A N D L A U R A P H E L P S

COACHING SKILLS @ WORK

LEARNING OBJECTIVES

Participants will be able to:

• Describe what coaching is and is not• Discuss organizational challenges and

identify the benefits of coaching • Apply one important coaching skill at work

WHAT IS COACHING?

International Coach Federation

Partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.

WHAT IS COACHING?

Coaching Principles:• Coach / client relationship is confidential• Coach / client relationship is equal (no power

differential)• The client is the expert in his/her life• Coaching supports the whole person• Future focused • Create lasting positive change• Action oriented and outcome driven

COACHING IS NOT:

Therapy Deals with healing pain, dysfunction and conflict within an individual or relationships

Consulting Professionals retained for their expertise to diagnose problems and prescribe (and sometimes implement) solutions

Mentoring An expert who provides wisdom and guidance based on his/her own experience

Training Based on objectives set by the instructor/established curriculum

TYPES OF COACHING

• Organizational: Executive/leadership/business• Small Business: Entrepreneurial or improvement• Personal/Life: Vision or life purpose, relationships,

wellness, ADHD, financial, etc.• Career: Current or future

WHY ORGANIZATIONS USE COACHING

• Support executives • Develop high potential employees and

facilitate transition into management or leadership• Identify employee core strengths and ways to

best leverage them• Address derailing behavior• Increase the effectiveness of training

programs

ADDRESSING TODAY’S ORGANIZATIONAL CHALLENGES

• Rapid change• Inclusive, collaborative work environments• Work / balance – avoid or manage burn-

out• Generational and cultural differences• Telework, flexible schedules and

technology• Others?

EXERCISE

In small groups discuss:

• In what situations or circumstances would coaching be beneficial in your organization?

BENEFITS OF ORGANIZATIONAL COACHING

• Improves employee and organizational performance

• Individual and organization benefit• Maximizes employee potential• Increases employee satisfaction and

engagement• Empowers employees• Addresses gaps in knowledge, skills, confidence

or resources• Improves managerial skills: giving feedback,

listening, etc.

• Formal (establish contract w/ clear goals, commitment, expectations, accountability) • Specified period or number of sessions• Particular topic/goal with desired outcomes• Client responsibilities clear• What to expect from the coach

• Informal (using skills to address issues)• Define role (manager/coach)• Managers as more coach like• Any one can use to be more effective

COACHING PRACTICES

ICF CORE COACHING COMPETENCIES

Set the FoundationMeet ethical guidelines and professional standardsEstablish the coaching agreement

Co-Create the RelationshipEstablish trust and connection with the clientCoaching presence

Communicate EffectivelyActive listeningPowerful questionsDirect communication

Facilitate Learning & ResultsCreate awarenessDesign actions and set goalsManage progress and accountability

LISTENING EXERCISE

• Think of a challenge, difficult situation, or conflict you are facing in the workplace• Turn to a partner and decide who will be the

speaker/client (A) and who will be the listener/coach (B)• Partner A will describe to Partner B the situation, the

effect it has had personally, and in the workplace

• Debrief• Switch roles

• Notice non-verbal language (body language)

ORGANIZATIONAL COACHING PROGRAMS

• Coaching programs may exist in different organizational arenas• GMU examples – different purposes• Internal/external• What about in your organization?

IS COACHING THE RIGHT TOOL?

Is there a meaningful goal/something the individual or business wants to accomplish?

Does the individual or business have a clear idea of a desired outcome?

Is the client ready to devote the time and energy to making real changes?

If the answer is yes, then coaching may be beneficial for growth and development.

ANY QUESTIONS?

What will you remember and use?

RESOURCES

• ICF - http://www.coachfederation.org/• Harvard Business Review, “What Can Coaches Do

for You?” January 2009, http://www.hbr.org• http://

www.shrm.org/education/corporatetraining/pages/coachingskills.aspx• http://

ocpe.gmu.edu/programs/mgmt_org_dev/index.html • Conflict Mastery: Questions to Guide You, Cinnie

Noble, http://www.cinergycoaching.com/