shoretel connect live cloud r8

Connect CLOUD

Michael Gilbertson| Solutions Architect | Solutions Center

1 © ShoreTel, Inc. 2015. All rights reserved worldwide.

© ShoreTel, Inc. 2015. All rights reserved worldwide. 2 |

• Connect CLOUD Environment

• Connect Platform

• Connect CLOUD Architecture

• Connect Data Centers

• The Connect Experience

• Connect CLOUD Endpoints

• Demo:

• Connect Client

• Connect CLOUD Portal

• Connect Contact Center

• New Trust Site

Agenda

© ShoreTel, Inc. 2015. All rights reserved worldwide. 3

Connect CLOUD Environment


• The ShoreTel Connect platform

• Softswitch (Call Control)

• Applications

• Unified management

• Open APIs

• Secure access layer

• Phones and trunking

• Desktop, web and mobile clients

ShoreTel Connect Platform

Phones Trunks PC

Clients

Mobile

Clients

Apps Apps Apps

Apps Apps Apps

APPLICATION LAYER

Softswitch

Secure Access Layer

AP

Is

Ma

na

ge

me

nt


• Hosted & managed in the ShoreTel Cloud

• Voice Switches,

• Applications

• Secure access

• Management

• API Access

• Highly Stable and Resilient

• ShoreTel Connect virtualized components

• Blade Server Hardware

• N + 1 redundancy and high availability

• SAN Storage

ShoreTel Connect Platform: CLOUD

Dist. Voice Server Portal Director

Collaboration Contact Center Mobility

Fax Scribe Recording

Phones Trunks PC

Clients

Mobile

Clients

Apps Apps Apps

Apps Apps Apps

APPLICATION LAYER

Softswitch

Secure Access Layer

AP

Is

Ma

na

ge

me

nt

Trunk Switch Voice Switch

Carriers

Secure Access Layer

Office workers Teleworkers Mobile


• ShoreTel Managed Circuits

• ShoreTel T1 or Ethernet

• ShoreTel Private MPLS T1 or Ethernet

• Managed Router

• With off-net backup

• Public Internet

• Off-net (BYOB)

Flexible Connectivity Options VOICE

CARRIERS

INTERNET

PRIMARY BACKUP

Datacenter

Failover

Contact Center Call Control

Instances Database Database Call Control

Instances

Contact Center

GRE TUNNEL

SHORETEL

ROUTER

INTERNET

ROUTER

INTERNET

ROUTER

LOCAL AREA NETWORK LOCAL AREA NETWORK

On-net Sky PTP – Voice

Off-net DIA – Data (Voice Backup) Off-net DIA - Voice and Data Off-net DIA - Voice and Data

Private Point to Point Circuit GRE Access Dedicated Internet Access

APPLICATIONS APPLICATIONS

Note: Connect Geo-Diversity targeted for 2016


Local Redundancy Can Provide an SLA

• GRE Tunnel

• Leverage existing Internet access circuit

• Backup/Failover path for voice

• Requires static IP

• Redundant Router Option

• With HSRP

VOICE

CARRIERS

INTERNET

PRIMARY BACKUP

Datacenter

Failover

Contact Center Call Control

Instances Database Database Call Control

Instances

Contact Center

GRE TUNNEL

SHORETEL

ROUTER

INTERNET

ROUTER

LOCAL AREA NETWORK

On-net Sky PTP – Voice

Off-net DIA – Data (Voice Backup)

Private Point to Point Circuit GRE Access Dedicated Internet Access

APPLICATIONS APPLICATIONS

Note: Connect Geo-Diversity targeted for 2016


ShoreTel’s Connect Data Center

8

• Facilties:

• Reinforced Physical Structure

• Redundant Power and Cooling

• Onsite 24/7/365 Guards and Video Surveillance

• 100% Uptime SLA

• Connect Data Center Certifications*:

• SSAE16 (SOC I type II)

• SAS70

• ISO 27001

• HIPAA

• FISMA

• PCI DSS (Sec 9 & 12)

• TIA 942 Class 4

• ShoreTel’s Data Center Tools

• HP OpenView / NNMi solution

• MOS Call and IP SLA monitoring

*Certifications listed are for the Data Center provider. ShoreTel has separate certifications and requirements.


The Connect Experience


Easy to use UC Client

Connect

Client

Connect Client

for Web

Connect

Interaction Center

PC and Mac Full Support

Easy meeting creation

Fluid shifting

of modalities

Document

management

Any browser support

Softphone

Video

Any browser support

New user experience

Integrated chat


ShoreTel Connect Client

• Beautiful new client

• Robust collaboration features

• Truly “Unified” Communications


ShoreTel Connect Web Client

• Easy Controls

• Agenda Tracking

• Plugin free to join


Connect Contact Center User Experience

• 100% Browser Based

• Integrated voice and chat (email management)

• Easy to read call profile list

• Queue Key Performance Indicators

• Integrated coaching (monitor, whisper and barge-in)


Web Portal Management

• Web Administration Portal

• Add users

• Change call flow

• Create schedules


Connect Security

Included as a

base feature

for Cloud

deployment

Encrypted

128-bit AES

voice traffic

Only UCaaS

vendor with

SIP TLS and

Secure RTP


Connect CLOUD Endpoints


Connect CLOUD Supported Phones

IP 420

2 Line

10/100 Ethernet

Mono Display

IP 480/IP 480g

8 Line

10/100/1000 Ethernet

Mono Display

IP 485g

8 Line

10/100/1000 Ethernet

Color Display

iPhone/iPad

Desk Phones

Polycom IP 6000

Conference Phone

Conference Room Mobility Enabled


400 Series Button Box - BB424

• Button Box with 24 Programmable Buttons

• Backlit, color display

• New status icons, longer text labels

• Up to 4 Button Boxes per IP 485g

• USB connection to IP 485g

• 1st BB is USB Powered

• Single AC power adapter for BB 2-4

• Physical or virtual page buttons

• 96 additional buttons max


Connect Client Includes Softphone

• Softphone included in Connect Client

• Available on PC and Mac

• Can be assigned to work on client start up

• External Assignment from Client


Connect CLOUD Demonstration

shoretel connect live cloud r8

Documents