shift happens: how to share knowledge in a network centric world
TRANSCRIPT
Facilitating Knowledge Transfer andRetention in the Modern Workplace
The Sebel,Melbourne
18 February 2008
Chris Fletcher—Director, Knowledge Management Asia Pacific regionDeloitte Consulting
Shift Happens: how to share knowledge in a network centric world
Source: Flickr: checco
The World is Flat!Globalisation 1.0: circa 1492 - 1800
Globalisation 2.0: circa 1800 - 2000
Globalisation 3.0: circa 2000 to today
Web 2.0
Societal / Social Change
Network Centric World
Participation Culture
Economics of Change
Drivers of a Networked World
4Copyright © 2006 Deloitte Development LLC. All rights reserved.
Evolving: Web 2.0
Flickr: maruisv
• Blogs: Personal / Corporate• Tagging: Social• Bookmarking• Photo sharing• Wiki• RSS• Web Video / Video blogging• Mash-ups• Widgets• Social Networking• Skype / IM• Social Media• Second Life
5Copyright © 2006 Deloitte Development LLC. All rights reserved.
The rise of the participation culture
Flickr: Robin Tremblay
Flickr: Milapsinh Jadeja
Flickr: Layne Crane
Flickr: Sophiandy
Flickr: Hasan E Beton
Me!
Me! Me!
Me!
US
6Copyright © 2006 Deloitte Development LLC. All rights reserved.
The Economics of Change
7Copyright © 2006 Deloitte Development LLC. All rights reserved.
Social Change
Awareness of climate change
Media generated debate on issues in society
A move back to community roots
Empowering the individual to lead change in the community
Corporate Social Responsibility as a strategy, not a cost
“The new currency won’t be intellectual capital. It will be social capital –the collective value of whom we know and what we’ll do for each other.”
—James Kouzes, co-author of The Leadership Challenge
………the new face of Knowledge
9Copyright © 2006 Deloitte Development LLC. All rights reserved.
A change in the KM model………
The impact of Social Capital on Knowledge
Content and CollectionOlder thinking
Context and ConnectionNewer thinking
10Copyright © 2006 Deloitte Development LLC. All rights reserved.
The future of Knowledge in a Networked World
NetworkedWorld
Context and Connection Collaboration
11Copyright © 2006 Deloitte Development LLC. All rights reserved.
So what is up with collaboration?
Network Analysis Making sense of complex problems
Reputation Capital Virtual AND Physical
12Copyright © 2006 Deloitte Development LLC. All rights reserved.
Organisational Network Analysis
Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
13Copyright © 2006 Deloitte Development LLC. All rights reserved.
Organisational Network Analysis
Level
Snr Exec
Director
Snr Manager
Manager
Deputy Mgr
Consultant
Analyst
14Copyright © 2006 Deloitte Development LLC. All rights reserved.
Reputation capital
15Copyright © 2006 Deloitte Development LLC. All rights reserved.
Making sense of complex problems
• how do we make sense of the world so we can act in it?
• we know more than we can say, and say more than we can write down
• first fit pattern recognition
• cognitive bias
• contextual relevance
• distributed cognition
“Context is the most important word in management, and the most neglected”
16Copyright © 2006 Deloitte Development LLC. All rights reserved.
Virtual and physical interaction
• to get, one must give without reserve• multiple identities• generational divide• water coolers• balance• conflict
17Copyright © 2006 Deloitte Development LLC. All rights reserved.
Rethinking Collaboration in the 21st Century
18Copyright © 2006 Deloitte Development LLC. All rights reserved.
Changing focus – a networked world is here
The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
A member firm ofDeloitte Touche Tohmatsu