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Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints Jason Vance Information Literacy Librarian (@jvance)

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Page 1: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints

Jason Vance Information Literacy Librarian (@jvance)

Page 2: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Photo: James Brummett

Page 3: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Photo: James Brummett

Page 4: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Photo: Jason Vance

Page 5: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Photo: James Brummett

Page 6: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

Photo: James Brummett

Page 7: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 8: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 9: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

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Page 10: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 11: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 12: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 13: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer
Page 14: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

1 complaint = Total complaints: 9 Unspecified location: 2

Spring 2016 3rd Floor Quiet Zone

Page 15: Shh Stats Mining the Library’s Chat Transcripts to Identify … · 2016-11-02 · Visitor's Address Browser Operating System User Agent Launched trom via Widget Department Answerer

The full 2015-2016 noise complaint report is available at http://libraryguides.mtsu.edu/shh

Jason Vance Information Literacy Librarian (@jvance)


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