“Let Your Voice Be Heard”

INSIDE THIS ISSUE

Sheryl Click’s Corner 1

Program Highlight 2

Hilltop Update 3

Volunteer Highlight 4

Liaison Highlight 5

Winterization Tips 5

Events & Upcoming Volunteer Opportunities 6

Information Update Form 6

Flu Shot Flyer

Leading through action to make a difference for

people of all ages

Sheryl Click’s Corner

Understanding Volunteer Orientation, Onboarding & Training

It is not surprising that when designed thoughtfully and implemented well, orientation, onboarding, and training make volunteer integration successful. Understanding how each collectively strengthens the integration process is important for ensuring that volunteers are getting the necessary information and position specific training to be successful and knowledgeable about our organization and programs. Each one has a different focus in the volunteer integration plan:

Orientation is a single event of onboarding with the purpose of intro-

ducing volunteers to the organization and/or program. Onboarding is an ongoing process of building engagement from the

first contact with the volunteer to when they become fully integrated as an effective member of the organization and/or program.

Training is a mechanism through which volunteers can acquire knowledge, skills, and behaviors to effectively serve the organization and/or program.

In the world of volunteer management, onboarding begins with the initial volunteer contact and cycles through key levels of engagement. The degree to which volunteers cycle through each level depends on the type of volunteer and position. These levels of engagement include: Interviewing & Screening Selection & Position Placement Orientation for Organization & Program Supervision & Training Evaluation Appreciation & Recognition Positive benefits of a well designed volunteer integration plan include: increased volunteer satisfaction and retention, better communication and stronger relationships with staff, opportunity for personal and professional development, improved performance, and compliance with policies and procedures.

Volunteer Services Staff

& Volunteers

Manager- Sheryl Click Jo Ann Rezen

Administrative Volunteer Volunteer Coordinators: Shelby Laird

Senior Services Sheryl Click

Child & Family Services

Youth & Adult Residential Sevices

Professional Services Tiffany Waugh

Miscellaneous Services Leather Bang

Property Services Paige Cadman

Marketing & Development Services Teresha Taylor

Montrose Services

Domestic Violence Services Program Volunteer Liaisons Karen Clymer

B4 Babies Anna Cubel

Hilltop Health Access/Access + Crystal Cox

Family First Kristy Skidmore

Cooking Matters Maria Martinez

Environmental Services Lisa Vega

Life Adjustment Program Louis Palmer

Landscaping/Maintenance Dwight Ross

Residential Youth Services Tiffany Paramore

Senior Daybreak Krysta Kenney

Workforce Center Amanda Salinas

Hilltop Wellness Program Tiffany Waugh

Supporting Our Seniors Christie Higgins

Aging & Disability Resources for Colorado

Nicolle McCown

The Commons

The Fountains Kevin Matthews

Get Real Susan Volkmann

Human Resources Paige Woodrow

Senate Bill 94

Senior Daybreak is part of Hilltop’s Senior Life Options. We are an Adult Daycare Program nestled in Hilltop’s Cottages on Hermosa Avenue. Senior Daybreak is a one-of-a-kind program that is dedicated to helping families that struggle with loved ones who suffer from dementia and Alzheimer’s disease. One of our goals is to make our participants and family members feel like they are a part of our Senior Daybreak family. Senior Daybreak offers a stimulating place where families can leave their loved ones for the day and know they are with safe, caring, dementia trained staff. Our program nurse and Certified Nursing Assistants provide protective oversight, as well as medical management. We provide two snacks and a nutritious lunch every day. We offer a Monday through Fri-day, 8:00am to 5:00pm schedule and provide transportation to and from our program for participants. Our program offers a lot of fun, stimulating activities throughout the day. Participants enjoy a variety of things while they are here such as fun morning exercise every day with music. We often start our days by read-ing current events and life stories. On nice days we enjoy going for walks outside. Participants also enjoy sitting out on the back patio enjoying the flowers and fresh air. Entertainers provide a fun atmosphere with live music such as blue grass, church bells, and piano. Other participant fa-vorites are singing karaoke and dancing. Spending time figuring out rid-dles and challenging memory with trivia is a daily activity. The men en-joy bowling, golf, and ring toss; the ladies enjoy manicures and crafts weekly. When everyone needs a little break they relax by working on jig-saw puzzles, doing adult coloring, and water colors. Participants have portfolios that they can put their pictures and crafts in for their families to capture memories. Senior Daybreak would not be possible without our wonderful partici-

pants, staff, and volunteers.

Hilltop New Volunteer Handbook Approved

A new Hilltop Volunteer Handbook has been approved by Mike

Stahl, Chief Executive Officer. Volunteers were sent the handbook

electronically and by mail. If you would like to receive a copy of

the handbook please contact Sheryl Click. Congratulations to our

Handbook Receipt Drawing Winners: Aylene Gerhardt, Alicia

Hampton, Dawn Ullrey, and Carolyn Holmgren.

.

Hello Hilltop Volunteers, What a summer this has been! It seems the only constant we have been experiencing has been change. In preparation for this new fiscal year considerable work has been completed behind the scenes involving the approval of Hilltop’s annual budget, strategic vision, and replacement of Board members completing their terms of service. In addition to approving the $36 million dollar budget, the Board approved the Strategic Vision. This strategic document provides guidance and direction to us throughout the year. It is broken down into three key sections:

Our People--Employees, Volunteers & Leadership Our Services--Clients, Programs & Community Our Resources--Financials, Facilities & Technology

As this new fiscal year begins, we are losing two very experienced Hilltop leaders, individuals I have relied on for the past 20 plus years, Kaye Hotsenpiller and Michaelle Smith. We wish them success in their new endeavors. In addition, I would also like to acknowledge and thank Marty Graham for her 21 years of service to Hilltop and best wishes on her retirement. And lastly, I want to share a list of noteworthy happenings, which have occurred over the past month within Hilltop. 1. Domestic Violence Program (DVP) site visit occurred on July 25th. They were very impressed touring the Grand Junc-tion safe house. They commented that our safe house was innovative and the way of the future. 2. Montrose Youth Services created a community garden area next to the Regional Office. 3. The Life Adjustment Program hosted the new Executive Director for Health Care Policy & Finance, Kim Bimestefer on Bacon Campus. After a tour and lengthy discussion, she was notably impressed with the provision of service and attention to person centered service provided by LAP and Hilltop. 4. Golf has been a success. The Hilltop Golf Tournament netted $24,775, up from $20,500 in 2017. In addition, the West-ern Slope Triple Play raised over $20,000 for Latimer House. 5. The General Education Diploma (GED) team out did themselves for their graduation celebration. We had an amazing turnout of approximately 175 audience members...for our 17 student graduates. 6. The Fountains recognized the Grand Junction Fire Station #2 for responding several times over a difficult weekend. The Fountains provided the station with enough food (steaks, chicken, potatoes and salad) for them to have a meal and thank them for their professionalism and compassion. 7. Over the past month, Hilltop stepped up for two collaborative housing efforts. First, we supported at-risk adults served by Ariel Clinical Services in our Wellington house after an emergency temporarily closed one of their facilities. In addition, we found housing for a youth from our Transitional Living Program (TLP) while the house she resides in underwent needed renovations. 8. On July 19th, Hilltop celebrated our employees, volunteers and their families at our annual Summer Picnic. Hundreds of individuals attended, enjoying good food, games, drawings, and swimming. 9. Chris, a LAP resident was given the opportunity (for the first time ever) to live independently in one of our single apart-ments. While he continues to receive support from staff, his apartment offers a level of freedom he has never experienced. 10. A volunteer handbook and policies & procedures were adopted and approved for our organization. As always, thank you for all you do. Mike

Hilltop

Volunteer Opportunities

Hilltop Community

Resources is looking for

volunteers:

In Delta, Montrose, Ouray

Counties:

Domestic Violence Services

(Crisis Line Support)

Family Resource Center

(Office & Reception Support)

Child & Family

(Parenting Group Support)

In Mesa County:

Domestic Violence Services

(Crisis Line Support)

Fountains & Commons

(Resident Companions)

(Activities Facilitation)

(Interships)

Life Adjustment Program

(Resident Companions)

(Activities Facilitation)

(Internships)

Family First

(Special Events Support)

(Child Care Support)

(Transportation Support)

Corporate

(Special Events/Projects)

(Program Internships)

Supporting Our Seniors

(Driver)

Residential Youth Services

(Mentors)

(Administrative Support)

(Internships)

For more information about this or

other volunteer opportunities with

Hilltop please contact Sheryl Click,

Manager of

Volunteer Services, at 244-0659 or

sherylc@htop.org

Volunteer Highlight:

Carolyn Holmgren, Deborah Takaki, & Christine Davidson, Senior Daybreak Volunteers

Senior Daybreak is very lucky to have such wonder-ful volunteers and that is why we would like to recog-nize all three of them. Carolyn Holmgren volun-teers with us on Mondays. Carolyn has been with Sen-ior Daybreak for a year and she enjoys spending one day a week here. Carolyn states that the clients are easy to love and the staff are dedi-cated and easy to work with. Carolyn is a retired first grade teacher and a re-tired minister’s wife. She

raised two daughters and she has three grandsons. Carolyn is a mid-westerner by birth but has lived in Colorado for 35 years; first in Craig and now in Grand Junction for the last 15 years. Deborah Takaki volunteers Tuesday and Wednesdays and has been with

Senior Daybreak for a year. Debbie was born and raised in Rangely, Colo-rado. She has four children and three grandchildren that all live nearby. She is a retired Accountant that loves to garden and explore the outdoors. Deb-

bie states that her favorite part about volunteering here at Senior Daybreak is that she gets to know the elder population and listen to all their amazing stories.

Christine Davidson volunteers Thursdays. She has been with Senior Day- break for almost two years. She was a registered nurse retiring from St. Mary’s Hospital in 2014. She also volunteers in other programs at Hilltop. She moved to Los Alamos, New Mexico when she was a small child. Chris-tine’s father was an engineer. Los Alamos was where the atomic bomb was developed and her family lived among very interesting people and leaders in science. She later moved to Colorado and spent most of her life here. Christine went to the very first Rockies game in Denver and she still loves sports to this day; her favorite thing to do is play golf. These three ladies make a difference every day and never expect anything in return. They are very caring women. They are always up for anything and willing to jump in and help where needed. They have warm hearts and care deeply about all Senior Daybreak’s participants and staff. Senior Daybreak could not have asked for better volunteers than these wonderful women.

Carolyn Deborah Christine

Hilltop Wellness:

Winterizing Your Home

Cover your air conditioner: protect unit, keep cold air from entering your home, and can be a way to lower utility bills.

Caulk: small spaces/gaps around windows, pipes, and wires entering the home creates energy wasting drafts that cut efficiency of the heating sys-tem. Most caulking materials cost under $10. Rope caulk sells for about $4 for 40-50 feet.

Upgrade your thermostat: changing your thermostat to a programmable one allows you to control the temperature in your home at different times of the day without being home.

Storm window kits: kits con-sist of plastic film or sheets to cover the window. Attaching plastic is done with tape or tacks. Prices range from $3-$10 per window.

Weather stripping: create a tight seal around windows to reduce heat from escaping out-side. Strips are plastic, foam, felt, or rubber and fit around window and door frames with self-adhesive backing. Average cost about $5 per window or door.

Need More Help? The Home Energy Saver allows you to enter information about your home and compute what spe-cific changes would result in energy and environmental sav-ings. www.homeenergysaver.lbl.gov.

Program Liaison Highlight:

Tiffany Paramore, Senior Daybreak Supervisor/Certified Nursing Assistant

Tiffany was borrowed from Hilltop Home Care when she first stepped in the door of Senior Day-break. She fell in love with the program and transferred to Senior Daybreak in February of 2016. She has a wealth of experience working with the aging population, especially people with dementia. Outside of Senior Daybreak Tiffany wears many hats. She spends most of her time with her family making sure her three children are enjoying the sports and dance classes they are all involved in, as well as making sure she and her husband spend quality time together with date nights and date Saturdays. She loves being active enjoying the outdoors and playing sports; she is

always one of the first ones to run to Corpo-rate to pick up extra Rockies tickets. She equally enjoys taking an occasional R&R day watching movies and relaxing with her family and friends. She really loves Pina Co-ladas and playing in the rain. She has a fa-vorite person who is 86 years old who hap-pens to be her grandfather. He comes from New York once a year and spends two weeks with her and her family, and in De-cember she is looking forward to a trip to Tennessee to spend time with other family members! Tiffany is well-respected by all of our partic-ipants, family members, and staff. She is

bright, compassionate, enthusiastic, and an excellent role model to all. Instead of complaining she finds ways to solve problems and takes care of them quickly, with very practical solutions. She has a lot to manage with her family

and personal life, but when at Senior Daybreak you would never know how much she has on her plate at home. Willingness to take things on and “get the job done” is her motto! She is the first to volunteer to tackle a need or take

care of someone in need, which is what makes her such a great Volunteer Li-aison as she is a volunteer at heart herself. She makes sure our volunteers feel as though they are a part of the Senior Daybreak family and that their voices

are heard. Every volunteer’s birthday is celebrated as Tiffany makes sure there is a birthday card with good wishes signed by all! Tiffany makes sure that our volunteers are aware of how much they are appreciated and reminds everyone what a blessing they are to our participants!

Volunteer Training Opportunities To sign up please contact Sheryl Click at 244-0659 or

sherylc@htop.org

New Employee & Volunteer Training-Hilltop Overview Tuesday, October 2nd or Thursday, 18th

Tuesday, November 6th or Thursday, 15th Tuesday, December 4th or Thursday, 20th

Corporate Office, 1331 Hermosa Ave., Grand Junction 10am-11:15am

First Aid & CPR Training Tuesday, October 9th, 6pm-10pm or Friday, October 19th, 9am-1pm Tuesday, November 13th, 6pm-10pm or Friday, November 16th, 9am-1pm Common’s Garden Room, 625 27½ Road, Grand Junction

Effective Boundaries-Comfortable Personal & Professional Boundaries

Wednesday, October 17th, 1:30pm-3pm Corporate Office, 1331 Hermosa Ave., Grand Junction

Enneagram-Personality Inventory

Friday, November 2nd, 8:30am-12:30pm Corporate Office, 1331 Hermosa Ave., Grand Junction

Save the Date

Hilltop Corporate Holiday Party for

Volunteers and Employees

Wednesday, December 19, 2018

The Commons, Garden Room

625 27 1/2 Road

3pm-7pm

Upcoming Volunteer

Opportunities

Christmas Eve

Meal Delivery to Homebound Seniors

Monday, December 24, 2018

12pm-4pm

For more information contact: Paige

Cadman at 244-0422 or paigec@htop.org

Information Update Forms are Coming!

Volunteer Services would like your help to update

your volunteer information in our database. We would

like to ensure that we have the most current infor-

mation on file for volunteers as often this contact in-

formation may change over time.

Volunteer Services will use this information to send

out Hilltop volunteer opportunities, quarterly volun-

teer newsletters, invitations to special events, and to

share volunteer announcements. As we would like to

reduce our costs for postage, we would like ask vol-

unteers to please provide an email address.

Please make any necessary changes on the form and

return in the enclosed postage paid envelope by Octo-

ber 31st. All volunteers who return their form by the

31st, will be included in a drawing for a chance to win

one of two $25 gift cards of their choice.

Thank you for helping update your volunteer infor-

mation. If you have any questions please feel free to

contact Sheryl Click at (970) 244-0659 or e-mail

sherylc@htop.org.

Hilltop Offers

Free Flu Shots

to Volunteers

The CDC recommends a yearly flu vaccine for everyone six months of age and older as the first and most im-

portant step in protecting against this serious disease. The flu vaccine that Hilltop offers its employees and volun-

teers is considered an inactivated vaccine so the virus particles that are used in vaccine production are killed and

contain no live, active virus particles. This means the vaccine cannot give someone the flu.

Some Hilltop programs may require their assigned volunteers to have an annual flu shot in order to comply with

licensing and regulatory standards. Volunteers are encouraged to take advantage of this wellness benefit and re-

ceive their free shot at any of the following Flu Clinic Locations:

10/9/18 Life Adjustment Program, 2pm-3:30pm 1405 Wellington Avenue

10/10/18 The Commons, 9:30am-11:30am 625 27 1/2 Road, Garden Room

10/15/18 The Resource Center, 11:00am-12:00 noon 1129 Colorado Avenue

10/16/18 Montrose Corporate Office, 9am-10am 540 South 1st Street, Montrose

10/22/18 The Work Force Center, 8am-9am 512 29 1/2 Road, Business Center Conference

Room

10/23/18 The Fountains, 9:30am-11:30am 3203 North 15th Street, 2nd Floor Conference

Room

10/29/18 Property Services, 8am-9am 1625 North 15th Street, Conference Room

Please let your volunteers know to come by a Hilltop location listed above or give

Marlys Harman, Hilltop Nurse a call at 244-0418 to schedule a time to receive a Flu Shot.