sheba - why you are already global!!! - albert ocran
TRANSCRIPT
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7/29/2019 Sheba - Why You Are Already Global!!! - Albert Ocran
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Albert OcranExecutive Director ,
Springboard RoadShow Foundation
Chairman, Legacy & Legacy
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Why You Are
Already Global
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ShebaAncient Customer
Service SecretsRepackaged In A
Social-MediaDriven World
Albert & Comfort Ocran
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United Breaks Guitars
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A Customer is
Someone whoconsumes or
experiences ourproducts or services
and has the ability tochoose between
different suppliers.
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Quality in aservice is not
what you put intoit. It is what the
customer gets outof it. - Peter Drucker
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VVIP Service
Visitors to our
premises or site arelike VVIP customers.
They deserveexceptional service.
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From New Town
to New YorkUnique Phone Number
Globally Visible via Google MapsSocial media broadcastification
Speed of Change (Multiplier Effect)
Online Education & Trade
Live Streaming of Events & Services
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A Game Changer
Called Sheba
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Awareness
Decision
Experience
Verdict
Testimony
Customer
Experience
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1. Sheba Will Hear
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2. Sheba Will Come
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3. Sheba
Will See
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WISDOMCore
Competence
HOUSEPhysicalInfrastructure SEATING
Protocol &
Order
APPARELAppearance& DressingENTRYWAY
Systems &Processes
SERVICE
Professionalism& Expertise
FOODSupplies &
Logistics
Shebas Visual Architecture
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15/184 Sheba Will Judge
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5. Sheba Will Testify
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Courting
ShebaCustomercentric Relationships
Address Sheba by nameKeep that smile & eye contactDiligently attend to complaints
Be EmpatheticSpeed (Promptness)Consistency (Professionalism)
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Sheba in DisguiseWhy looks are deceptive
& bad days simply
unacceptable.