SCOTT RONALD SHAW1685 SPRING VALLEY ROAD · OSSINING, NY 10562 · PHONE 914.941.9338

E-MAIL SCOTTRSHAW@GMAIL.COM

BIOGRAPHYSeasoned solutions-oriented Collaboration Architect with proven strategic and technical leadership and notable success designing, implementing, integrating and supporting a broad range of collaboration products and services in the financial services industry. Well versed in all areas of networking technology as well as budgeting, resource planning and career development. Well-respected business partner to all levels of technology and business departments.

Business Architecture | IT Strategic Planning | Business Solutions | Team Leadership | Budgeting | Project Management | Capital Expenditure Planning | Contract Negotiations | Vendor Relations

KEY STRENGTHS· Demonstrated ability to develop innovative collaboration solutions that align with business drivers· Hands-on experience leading all stages of collaboration deployment efforts including

requirements definition, architecture planning and design, testing and end-to-end support· Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts

while leading project teams· Adept at developing effective collaboration system policies, procedures and standards· Skilled at integrating Cisco collaboration solutions with back office applications including

inventory control, call detail record systems, corporate directories and voice capacity planning

CORE TECHNICAL SKILLSPlatforms: Cisco MCS Servers, Cisco Unified Border Element, Cisco Integrated Services Routers, Cisco Switches, Unix, Linux, Mac OS X, Windows 2000, Interactive Intelligence ACD, UC on UCS, ACME Packet SBCs, VG224/350, PSTN and PBX interfaces, Cisco ASA firewalls, Fortinet firewallsSoftware: CUCM/CUC 3.x/4.x/5.x/6..x/7.x/8.x/9.x/10.x, CUCM SME, Cisco Unity 2.x-4.x, CER, UCCX, CUPS, Cisco Collaboration Edge, Cisco Customer Response Application, Cisco MeetingPlace, Cisco Personal Assistant, Cisco Video Conferencing, Cisco Gatekeepers (Voice/Video), SIP servers and endpoints, Riverbed SteelCentral UCExpertLanguages: SQL, Perl, Python, Windows PowerShellNetworking: TCP/IP, Cisco IOS, NXOS, BGP, RIP, EIGRP, OSPFVoice Protocols: MGCP, H.323, SIP, SCCP

PROFESSIONAL EXPERIENCEAllianceBernstein, New York, NY December 2006 – March 2016Assistant Vice President / Lead Communications Architect

· Designed, deployed and integrated Cisco Unified Communications product suite including UCCX and Desktop video conferencing

· Migrated Global Service Desk and Wealth Management Business to UCCX in the US, Luxembourg and Singapore.

· Programmed custom UCCX scripts for business uses other than call centers.· Lead the engineering effort to convert Aspect ACD to Interactive Intelligence CaaS ACD.· Designed, coordinated and implemented Cisco collaboration edge solution via Jabber and VCS.· Led, designed and implemented conversion of Cisco proxy phone infrastructure to Cisco VPN

Phone with Cisco Adaptive Security Appliances.· Designed, coordinated and implemented conversion of all collaboration infrastructure from

standalone servers to Cisco Unified Computing System, both B Series and C Series.· Led global design effort migrating firm to Cisco IP Telephony· Designed Python based tool to extract phone data from Avaya and create phones on Cisco

CUCM platform saving over $600K in cut over costs.

· Designed and programmed a multicast application for broadcast of townhall meetings on Cisco phones

· Designed and programmed a directory application for Cisco phones using Python.· Designed new global dial plan· Created global design migration plan. Presented to senior management for ratification· Oversaw execution of design across 15 global sites· Developed custom video directory using Python· Integrated voice and video networks between financial firm and parent company using Cisco

Unified Border Elements· Integrated Cisco Unified Communications Manager with Avaya PBXs, Octel Voicemail and IPC

Alliance MX turrets· Introduced many cost savings initiatives· Designed and built all unified communications for greenfield Disaster Recovery/Business

Continuity site· Led design effort to convert PSTN PRI trunks to next generation IP Trunking technology · Designed, programmed and implemented a custom Call Detail Record application to automate

the transmission of billing records to third party agency· Integrated Global Presence-based Microsoft persistent chat program· Acted as top level escalation for all collaboration related operational issues· Manager of staff of voice engineers, participated in all aspects of personnel management

including hiring, staff reductions, performance appraisals and mentorship

Ann Taylor, New York, NY July 2006 – October 2006Independent UC Consultant

· Primary technical resource for Unity consolidation project · Consolidated three Unity systems into one standalone Unity domain · Audited voicemail and CallManager systems and provided performance enhancement

suggestions· Provided support for CallManager, IPCC and Unity

Control Group, New York, NY November 2005 – May 2006Network Engineer

· Installed, configured network routers and switches for clients· Designed, installed and configured VPN networks for clients· Designed, installed and configured Unified Communications equipment for clients

Lehman Brothers, Jersey City, New Jersey April 2000 – November 2005Network and Voice Engineering Consultant

Senior Voice Engineer Key technical resource for all aspects of deploying and supporting VoIP systems at a global

financial institution with over 15,000 IP phones Responsible for developing methods and standards for integrating PBXs, trading systems and

circuits, and legacy voicemail systems with VoIP systems Responsible for design and deployment of VoIP systems in offshore captive sites Responsible for developing methodologies for leveraging VoIP systems for business continuity

and disaster recovery Acted as a central resource and escalation point globally for all VoIP related matters Developed and implemented a SCCP proxy server for remote users to have their desk phones

at home without need for VPN. Developed and implemented a single reach number system that allowed calls to ring on an

unlimited number of devices simultaneously. Developed and implemented a Direct Inward System Access (DISA) function for CallManager.

Designed and implemented unified global dialing plan using Cisco Gatekeepers with gatekeeper clustering

Developed scripts for management of CallManager systems Developed global standards for CallManager and Unity installations at Lehman Brothers Deployed over 3000 IP phones in one week after 9/11 Designed, implemented, and deployed Cisco CallManager in a global environment Integrated Cisco CallManager with Octel and Unity Voicemail systems, BT and IPC Trading

systems, as well as the Avaya G3 PBX Global project management of Cisco CallManager upgrades including application, operating

system, and hardware upgrades; maintained version control documentation Domestic branch voice deployments; migration from Traditional PBX to VoIP, PRI turn-up and

connectivity, Trader Voice and CCM integration, and SRST implementation (with IPC trading switch)

Working toward design for converging voice and data networks in our domestic branch environments

Design of Global Gatekeeper infrastructure for Voice and Video with directory gatekeepers, local zone gatekeepers, and alternate gatekeeper/clustering

Designed Cisco IPCC Express, assisted vendor in implementation and deployment. Assisted vendor in Cisco Unity implementation, deployment and support Deployed and implemented Cisco Unity Bridge networking with Octel integration Support for in-house application development and integration with Cisco CallManager Experienced in working with various 3rd party IPT Vendors/Applications that integrate with the

Cisco AVVID environment Configured centralized AntiVirus management for voice application servers Developed and maintained lab environment for the testing of software updates, 3rd party

applications, OS patches, HIDS and AV definitions, and new hardware Coordinated training for and train Telecom Analyst and Network Implementation groups in the

implementation and deployment of Cisco CallManager and Cisco IP Phones Provide 3rd level IP Telephony system support and troubleshooting Assume various administrative responsibilities including technical documentation, standards,

CIPTUG Feature Requests, ADB administration of voice environment, and CDR/billing Support Provided 2nd and 3rd Level Remote Access Support; Cisco VPN, RSA, Windows Desktop

environment; some extranet design work

Senior Network Engineer Responsible for guiding and managing the upgrade of Lehman Brothers’ network from a flat

topology with a high failure rate to a robust fault tolerant network Developed design and oversaw migration plan from shared FDDI backbone to high-speed Cisco

6500 series switches. Re-designed network to conform with Cisco’s three-tier network structure. Developed standards for switch and router deployment at Lehman Brothers. Introduced and oversaw conversion of network from public IP addressing scheme to private IP

addressing scheme (RFC 1918).

CERTIFICATIONS CCIE Routing and Switching #4399

RELATED COURSEWORKCCIE Voice Written ExamUC on UCS ACME Packet Session Border Control Cisco QoS Cisco CVPIPMI Project ManagementKepner Tregoe Project Management

EDUCATIONBachelor of Science in Biochemical Pharmacology

State University of New York – Buffalo, NYBachelor of Arts in English Literature

State University of New York – Buffalo, NYMasters of Public Health in Medical Informatics (In Progress)

New York Medical College – Valhalla, NY

PATENTSWO2006102197 A2 VOIP Proxy Server

REFERENCESAvailable upon request