‍‍Sharon‍Quinn27‍Strafford‍Avenue,‍Elsecar,‍Barnsley,‍S74‍8AD‍| 07715453913 | SHARON.QUINN@APM-UK.CO.UK

Profile· I‍have‍17‍years’‍experience‍in‍the‍training‍and‍education‍sector.

· ‍I‍have‍assessed‍and‍verified‍in‍many‍sectors‍to‍include‍ILM,‍L&D,‍ERS,‍NHS,‍Customer‍Service,‍Business‍administration,‍retail‍and‍warehousing.

· I‍have‍developed‍and‍delivered‍training‍packages‍and‍directed‍training‍and‍support‍up‍to‍level‍4‍on‍a‍one‍to‍one‍basis‍as‍well‍as‍classroom‍based‍delivery.

· I‍carry‍out‍regular‍observations‍across‍all‍provisions‍to‍ensure‍our‍Teaching,‍Learning‍and‍assessment‍provision‍is‍effective‍and‍that‍all‍trainers‍and‍assessors‍are‍supported‍to‍deliver‍at‍outstanding‍levels.

· I‍have‍effectively‍contributed‍to‍many‍OFSTED‍inspections,‍with‍outcomes‍being‍no‍lower‍than‍a‍grade‍2

· Proven‍track‍record‍in‍assessment‍and‍verification‍of‍a‍number‍of‍qualifications‍to‍include‍ILM,‍L&D,‍ERS,‍A‍units,‍Customer‍Service,‍Business‍Administration‍and‍Retail‍as‍well‍as‍Functional‍Skills‍and‍5546‍Employability‍Awards,‍Certificates‍and‍extended‍certificates

· Competent‍in‍the‍use‍of‍technology‍in‍order‍to‍present‍information‍in‍various‍formats.

· Willingness‍to‍develop‍my‍skills,‍attend‍training‍and‍undertake‍further‍qualifications‍in‍order‍to‍improve‍my‍professional‍development

· Full‍clean‍driver’s‍license‍and‍own‍vehicle‍

· Continually‍update‍CPD‍and‍regularly‍update‍my‍knowledge‍in‍relation‍to‍Prevent,‍safeguarding,‍Health‍and‍safety‍and‍Equal‍opportunities‍in‍order‍to‍keep‍abreast‍of‍the‍ever‍evolving‍regulations.

Education· CTTLS‍

· PTTLS‍

· D32/33/34

· Functional‍Skills‍Math‍level‍2‍

· Functional‍Skills‍English‍level‍2

· ICT‍level‍2‍

· IOSH‍Managing‍safely

· IOSH‍Placement‍Vetting‍

· ERS‍Diploma‍Level‍3‍

· Customer‍Service‍Diploma‍Level‍3

· Business‍Administration‍Diploma‍Level‍3

· Key‍Skills‍Assessor‍award‍level‍3‍

· Equal‍opportunities‍–managing‍diversity

· 9‍GCSE‍(A-C)

Skills & AbilitiesMANAGEMENT

· Strict‍time‍management,‍means‍I‍am‍able‍to‍complete‍tasks‍in‍full‍and‍to‍a‍high‍standard‍during‍the‍hours‍I‍work.‍

Self-motivation‍is‍imperative‍within‍this‍environment,‍as‍I‍manage‍my‍own‍caseload,‍work‍tasks‍and‍travel‍schedules.‍I‍have‍the‍skill‍and‍ability‍to‍remain‍strict‍with‍my‍time‍when‍I‍do‍work‍from‍home,‍while‍remaining‍flexible‍to‍the‍needs‍of‍the‍business‍and‍that‍of‍my‍internal‍and‍external‍colleagues.‍This‍is‍reflected‍in‍my‍monthly‍outcomes.

· Patience‍and‍tact‍and‍the‍ability‍to‍relate‍to‍people‍at‍all‍levels‍allows‍me‍to‍manage‍expectations‍and‍develop‍relations.‍I‍have‍the‍ability‍to‍effectively‍negotiate‍in‍order‍to‍influence‍required‍outcomes.‍

· Methodical‍approach‍to‍work,‍allowing‍me‍to‍meet‍deadlines‍and‍plan‍my‍work‍tasks‍effectively‍according‍to‍importance‍and‍business‍needs.‍I‍currently‍manage‍the‍weekly‍finance‍report,‍which‍requires‍me‍to‍extract‍data‍from‍live‍information‍using‍Maytas,‍develop‍this‍via‍excel‍and‍disseminate‍this‍and‍the‍financial‍to‍senior‍managers‍and‍company‍directors.‍As‍this‍information‍is‍extremely‍important‍I‍must‍manage‍my‍work‍tasks‍to‍allow‍sufficient‍time‍to‍complete‍this‍task‍accurately.‍I‍take‍a‍proactive‍approach‍to‍tasks‍and‍seek‍to‍make‍improvements‍if‍I‍recognise‍that‍things‍can‍be‍done‍more‍effectively.

· Management‍of‍information‍to‍include‍relevant‍knowledge‍updates‍for‍all‍qualifications‍I‍verify‍and‍organisational‍information‍for‍all‍employers‍and‍sub-contractors‍we‍collaborate‍with.

COMMUNICATION

· I‍have‍developed‍and‍adapted‍excellent‍communication‍skills.‍This‍is‍imperative‍in‍the‍training‍and‍education‍sector‍as‍I‍am‍required‍to‍communicate‍written,‍verbal‍and‍electronic‍information‍to‍a‍wide‍range‍of‍recipients.‍I‍am‍able‍to‍extract‍and‍disseminate‍relevant‍and‍accurate‍data‍in‍order‍to‍report‍management‍information‍as‍well‍as‍information,‍advice‍and‍guidance‍to‍assessors,‍tutor,‍Centre‍managers,‍clients‍and‍learners.‍

· I‍have‍the‍ability‍to‍motivate‍and‍encourage‍people‍via‍my‍communication‍methods‍and‍styles‍and‍these‍are‍continually‍developing‍with‍varied‍experiences‍and‍cultural‍differences.‍This‍is‍particularly‍useful‍when‍communicating‍with‍children‍and‍young‍adults‍as‍well‍as‍adults‍with‍language‍barriers.‍

· Accurate‍report‍writing‍and‍record‍keeping‍skills

· Excellent‍listening‍skills‍allow‍me‍to‍extract‍important‍information‍in‍order‍to‍effectively‍complete‍tasks

LEADERSHIP

· Experience‍includes‍leadership‍of‍teams‍of‍assessors‍and‍tutors‍and‍their‍caseload‍of‍learners.‍

· Leadership‍of‍learners‍to‍support‍them‍with‍their‍learning‍outcomes‍to‍given‍deadlines‍

· Leadership‍of‍various‍projects‍within‍our‍quality‍team,‍to‍help‍support‍and‍develop‍resources‍and‍training‍packages.‍As‍well‍as‍quality‍process’‍and‍procedures.

· Leadership‍of‍standardisation‍procedures‍and‍EQA‍visits

· As‍well‍as‍in‍the‍working‍environment,‍I‍do‍possess‍leadership‍skills‍within‍my‍personal‍life‍too.‍As‍a‍mother‍of‍twins,‍I‍have‍to‍display‍effective‍leadership‍and‍management‍skills‍in‍order‍to‍support‍their‍development‍and‍manage‍our‍routine,‍especially‍being‍a‍working‍mum.

ExperienceREGIONAL INTERNAL QUALITY ASSURER | APM | APRIL 2007 – PRESENT

· I‍am‍responsible‍for‍the‍quality‍assurance‍of‍teaching,‍learning‍and‍assessment‍programmes‍and‍associated‍qualifications‍at‍specified‍sites/locations‍to‍meet‍learners’‍needs‍and‍the‍requirements‍of‍OFSTED,‍the‍SFA‍and‍other‍funding‍bodies,‍awarding‍organisiations‍and‍the‍internal‍quality‍processes.‍

· Regularly‍observe‍all‍training‍delivery‍staff‍in‍line‍with‍APM’s‍OTLA‍strategy‍and‍CIF‍grading‍process;‍completing‍all‍associated‍paperwork‍and‍documentation‍accurately‍and‍timely.

· Provide‍feedback‍on‍best‍practice,‍identify‍development‍needs‍and‍address‍areas‍for‍improvement‍identified‍as‍a‍result‍of‍regular‍sampling,‍monitoring‍and‍OTLA;‍providing‍support‍and‍guidance‍as‍required‍through‍1-2-1‍sessions,‍group‍delivery,‍standardisation‍sessions‍and‍CPD‍events.‍

· ‍I‍carry‍out‍dual‍observations‍on‍delivery‍staff;‍both‍with‍partner‍organistaions‍and‍internal‍observers‍and‍provide‍impartial‍judgments‍when‍required.

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· Verify‍assignments,‍portfolios‍and‍assessment‍activities‍in‍order‍to‍assist‍in‍the‍management‍of‍the‍quality‍of‍accredited‍qualifications‍for‍all‍contracts‍ensuring‍both‍internal‍and‍national‍standards‍are‍maintained‍and‍the‍needs‍of‍our‍learners‍are‍being‍met.

· Mentor,‍support‍and‍assess‍unqualified‍and‍new‍training‍staff‍to‍achieve‍TAQA‍qualifications

· Maintain‍accurate‍and‍reliable‍monitoring‍and‍sampling‍records‍and‍providing‍reports‍to‍management‍in‍accordance‍to‍required‍deadlines

· Liaise‍with‍site‍managers,‍skills‍leads,‍quality‍assurance‍and‍work‍based‍learning‍to‍ensure‍all‍staff‍are‍provided‍with‍up‍to‍date‍guidance‍and‍support‍on‍the‍consistent‍delivery‍of‍qualifications‍across‍all‍sites‍and‍programmes

· Produce‍accurate‍and‍timely‍management‍information;‍as‍determined‍by‍contract,‍funder,‍awarding‍organisation‍and‍organisational‍requirements‍‍

CLASSROOM SUPPORT | GREENFIELD PRIMARY SCHOOL | 2014 – PRESENT

· As‍well‍as‍working‍30‍hours‍per‍week‍at‍APM,‍I‍also‍volunteer‍at‍my‍children’s‍school,‍supporting‍the‍infants‍and‍juniors‍in‍developing‍their‍skills‍and‍abilities‍‍

· I‍have‍also‍attended‍parent‍training‍sessions‍which‍have‍included;

The‍development‍of‍children‍and‍young‍people‍through‍play

Health‍and‍social‍care‍–‍early‍years‍

Introduction‍to‍children‍and‍young‍people’s‍development

Encourage‍children‍and‍young‍people‍to‍eat‍healthy‍‍

ASSESSOR/VERIFIER | PROTOCOL SKILLS | MARCH 1999 – APRIL 2007

· Developing‍from‍unqualified‍status,‍I‍gained‍my‍assessor‍and‍verifier‍awards‍and‍progressed‍within‍the‍company‍to‍become‍the‍internal‍verifier‍of‍a‍busy‍city‍Centre‍office.

· Responsible‍for‍a‍number‍of‍assessors‍across‍a‍number‍of‍sectors,‍I‍supported‍and‍developed‍them‍via‍regular‍sampling,‍monitoring‍and‍standardisations‍sessions

· Organisation‍of‍regular‍EQA‍visits‍and‍maintenance‍of‍DCS‍via‍quality‍processes‍

· ‍Responsible‍for‍the‍management‍of‍a‍caseload‍of‍50‍plus‍learners‍undertaking‍qualifications‍in‍various‍sectors‍to‍mainly‍include‍Business‍Administration,‍Customer‍Service,‍Retail,‍Team‍Leading‍and‍Management.

· ‍Assessment‍and‍verification‍across‍a‍number‍of‍organistaions‍to‍include‍Bannatynes‍Health‍clubs‍and‍spas,‍NHS‍establishments‍to‍include‍local‍hospitals‍and‍Doctors‍Surgeries,‍a‍range‍retail‍establishments,‍to‍include‍large‍national‍companies‍such‍as‍staples‍and‍brantanos.‍Fast‍food‍restaurants,‍mainly‍McDonalds‍plus‍local‍bars.‍Waste‍management‍facilities‍to‍name‍a‍few.‍

· Other‍daily‍duties‍included‍

· Planning‍and‍delivering‍vocational‍training‍programs‍and‍workshops‍both‍on‍site‍and‍in‍a‍classroom‍environment

· Observing‍and‍assessing‍candidates‍in‍their‍workplace‍examining‍candidates'‍portfolios‍of‍evidence‍questioning‍candidates‍about‍how‍they‍would‍deal‍with‍non-standard‍situations‍provide‍feedback‍and‍offer‍advice‍if‍the‍standards‍are‍not‍met‍and‍signing‍off‍the‍award‍when‍all‍the‍requirements‍have‍been‍met‍

· Keeping‍records‍of‍candidates'‍progress‍

· Attending‍meetings‍with‍other‍assessors‍

· Working‍closely‍with‍training‍staff‍and‍candidates'‍managers‍

· Supporting‍candidates‍to‍meet‍all‍the‍occupational‍standards‍needed‍to‍achieve‍their‍qualification.‍

References Available‍upon‍request.

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