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ARM-U

COMPLIANCE • OPERATIONS • TRAINING

HOW TO FIRE A CLIENTPresented by: insideARM.com,

Jennifer Turenne, & Anita Tolani

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Published by insideARM.com

an imprint of the iA Institute

6010 Executive Blvd, Suite 802, Rockville, Maryland, 20850

[email protected] | 240.499.3834 | www.insideARM.com

Copyright © 2014

All rights reserved

Printed in the United States of America

14 November 2014

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The scanning, uploading, and distribution of this publication via the Internet or via any other means without the permission of the publisher is illegal and punishable by law. Please purchase only authorized editions.

insideARM.com Presents: ARM-U Page | 1 © 2014 insideARM.com How to Fire a Client

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Legal Disclaimer

This information contained in this report is not intended to be legal advice and may not be used as legal advice. Legal advice must be tailored to the specific circumstances of each case. Every effort has been made to assure this information is up-to-date. It is not intended to be a full and exhaustive explanation of the law in any area, however, nor should it be used to replace the advice of your own legal counsel.


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This transcript is taken from insideARM.com’s ARM-U conference, held on 14-15 October 2014 in Washington D.C.

To view video of this presentation, please click this link: VIEW VIDEO.


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ARM-U: How to Fire a Client

15 October 2014

Introduction Mike Bevel The relationship between creditors and collectors has undergone a rapid and, some could say, surprising shift. Prior to the CFPB I think one could say that the relationship could best be described as you watch your back and we'll watch our back. Now most regulators see creditors and collectors as two sides of the same coin, so to speak. And both are required to be, in many cases, the boss of each other. So this session here is going to, rather than a traditional keynote, keynote, is going to be a conversation. Jenny Turenne, who is to my left, is President of National Financial Group and will talk about her reasons for firing certain clients, creditors whom she could tell would in the long-run prove to be too much of a compliance liability. She's joined also by Anita Tolani, whom you may remember from yesterday. And she's going to talk about the legal repercussions of lax regulatory compliance. Jennifer Turenne is the President and Shareholder of National Financial Group, a 16-year-old nationally-licensed collection agency. She has more than 35 years' experience in the debt recovery industry in the areas of collection agency operations management, systems design and implementation, accounting and compliance. Anita Tolani, again from yesterday, same person, is still a Partner, she still remains a Partner in the firm of Weinberg, Jacobs & Tolani, LLP. Her legal practice is focused on business law, licensing and regulatory compliance matters and estate planning. She is a participant in the Members' Attorney Program of the ACA International, a former MAP Committee Member and certified by MAP as a Collection Notice Review attorney and HIPAA attorney. And I'm Mike Bevel, an editor here at insideARM. So Jenny, the thing that I wanted to start us off with is if you could walk us through your history and the philosophy of being choosy when it comes to the clients.


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