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Sharing Our Stories, Improving Our Service, Declaring Our Relevance Reviewing Assessment Data Creating an Assessment Rubric Passonneau & Lewin Northumbria Library Assessment Conference August 2011

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Problem: Is it wise; is it possible to standardized assessment activities and reporting? What assessment is shared on our websites? Share our Stories, Proclaim our Value Question: Sharing Our Stories Passonneau & Lewin Northumbria 2011

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What is assessment?. Assessment is the tool(s), the data, and the analysis that shapes continuous program improvement. Sharing Our Stories Passonneau & Lewin Northumbria 2011

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What we did 1. Review124 Association of Research Libraries member websites 2. Examine publically available assessment data 3. Examine Data Sets Service Quality Information Literary (IL) Organizational Data 4. Create Data Points Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: Service Quality Benchmarking Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: Service Quality Professionally Recommended Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: In-house Service Quality Organizational Collections Existing Data Website data Departmental data Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: IL Benchmarking Assessment Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: In-house IL Assessment Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Results: Organizational Data Sets Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Findings 1. Data is all over the place 2. No standards in reporting 3. Most positions are relatively new 4. Drive for accountability relatively new Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Recommendation Assessment rubric Provides Process Provides Standard Provides Self-evaluation Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Rubric Self-Evaluation Assessment Rubric Target Indicators & Categories Category 1: Project Development Benchmark 1 Milestones 2 3 Capstone 4 Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Rubric Target Indicators & Categories Category 1: Project Development Question: Category 2: Project Implementation Category 3: Project Wrap-up Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Rubric Category 1: Project Development Benchmark 1 Milestones 2 3 Capstone 4 Question: Developed a focused question. What is the question? What is the need? Question or assessment need is vague. Unclear where to get data or how to create data. Begins to define assessment question or need by correlating question to library need;. Defines the scope of assessment question or need by correlating question to library need; to library strategic plan; to parent institutions strategic plan and goals. Effectively defines the scope of the assessment question or need. Ties question to direct need in the library; to library strategic plan; to university strategic plan and goals. Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Rubric Category 3: Project Wrap-up Benchmark 1 Milestones 2 3 Capstone 4 Analysis Reporting Has not reported out the results and/or analysis of assessment project. Has created preliminary report regarding the results and/or analysis of assessment project. Creates a report regarding the results and/or analysis of assessment project. Effectively creates a complete report regarding the results and/or analysis of assessment project and considers the audience for the report. Action plan Review Sharing Our Stories Passonneau & Lewin Northumbria 2011

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Questions? Sharing Our Stories Passonneau & Lewin Northumbria 2011