SharePoint Saturday NZ – SharePoint Operational Management December 10th 2010

Chandima Kulathilake – Director, Technology

Who am I?

• Chandima – aka “Chan” @chandimak on twitter

• Director @ Knowledge Cue

• Started with SharePoint 2001... It’s been a great journey

• SharePoint MVP since 2007

• www.chandima.net/blog

• chan@knowledgecue.com

Knowledge Cue

• Help with strategy and planning for SharePoint • Sense making for large enterprise projects • Pre RFP stage expectation setting • SharePoint best practices/ “real world”

balancing act • Consulting and deployment support • Microsoft certified SharePoint experts • @knowledgecue on twitter • www.knowledgecue.co.nz

Session Agenda

• SharePoint Platform 101

– The Definition

– The Technologies

• Operational Management

– Servers and “farms”

– Sites and Solutions

• Demos

Software Platform

• In computing, a platform describes some sort of hardware architecture and software framework (including application frameworks), that allows software to run. Typical platforms include a computer's architecture, operating system, programming languages and related user interface (runtime libraries or graphical user interface).

• -thanks Wikipedia.org

SharePoint - Platform

FAST Search Service

SharePoint Platform

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HR

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Technology

Business

SharePoint - The Technology Layer

Active Directory

User Profiles and

Organisational Information

ForeFront Identity

Manager

Internet Information Services

.Net Framework ASP.net

Exchange Server +

Lync Server

Messaging and Communication

SQL Server 2005/2008 (x64)

Configuration and Service Databases

Content Databases

Data Recovery

Platform Infrastructure and SharePoint

• Internal Authentication from Active Directory • Web Hosting via IIS • Data Storage through SQL Server • Enhanced Security via Rights Management • Directory Synchronisation via Identity Integration • Performance through disk and file management • Performance through physical network topology • Resilience through scalability and load balancing • Virus checking through ForeFront or other • Connectivity to LOB via Single Sign on

Choosing where to start

• Ensuring the platform (SharePoint) you choose is implemented and managed correctly – Operating System Layer

– Technology Layer

– Backup, Redundancy, Recovery

– IT SLAs

• Separate the technical foundation deployment from functional or solution (ex: Intranet, DM, RM)

What is the core platform?

• Hardware

• Network

• Software

• Management and Operations

Microsoft Operational Framework (MOF)

• Framework for delivering IT Service Solutions

Plan

• IT Strategy

• Standards

• Policies

• Finances

Deliver

• Envisioning

• Planning

• Building

• Testing

• Deploying

Operate

• Operating

• Monitoring

• Supporting

• Addressing Issues

Manage

• Managing Governance

• Risk

• Compliance

• Changes

• Configurations

Operate phase of MOF

SMF Operations Service Monitoring and Control

Customer Service Problem Management

What it does

Defines, documents, and executes the work necessary to efficiently and successfully operate IT services.

Observes IT service health and initiates remedial actions to minimize the impact of service incidents and system events.

Provides users with a positive experience and addresses complaints or issues.

Determines the root causes of problems and predicts future problems.

What it delivers

Operations Guide IT health data Effective user service

Effective problem resolution

Roles and Responsibilities

• Varies from organisation to organisation

– IT Infrastructure Architects

– SQL Server Database Administrators

– IT Security Architects

– Technology/Product Solution Specialists

– Project Managers

– (what NO Developers?)

Operate

Manage

What’s your scope?

• Internet (WCM)

• Intranet + Extranet

• Business Application Platform

– DM/RM

– Team Sites

– BI Portals

– Reporting

– Point Solution

Platform - Planning activities

• Workshop – involving

– Technology

– Business

– 3rd parties

– Microsoft – If under “premier” support

Planning questions

• Server capacity?

• Virtualisation?

• Custom applications supported?

• Everything outsourced?

– Network

– Servers

– SQL

– In-house and outsourced mix?

SharePoint 2010 – The decomposition

• Logical Architecture – Server farms

– Service applications

– Application pools

– Web applications

– Zones

– Policy for a Web application

– Content databases

– Site collections

– Sites

Finding balance

• You don’t need to scale if you don’t have to..

• Best practice is within your operational procedures and what you are trying to achieve – Ex. Does your SQL DBA periodically run

maintenance checks of databases?

• Expectation management – Ex. A SharePoint server built for an publishing

Intranet will not be able to do Business Intelligence solutions or external user access

What about this “Governance” thing?

• As an IT pro should I go on a “Governance Master class”?

• You are already doing it – Probably don’t call it that

• Do you have organisation SLAs? – Server management, Business continuity

• Who looks after support?

• Who is responsible for managing your servers? – Defined metrics or duties that must be done?

I will shoot the dog if you don’t apply Governance to my SharePoint!

Governance – is common sense

SharePoint Go LIVE Documents

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Business Requirements Document C I A I I I C R R R

Functional Design Doc R C A C I I C I I I

Branding Design &Page Layout Plans I C A I R I C C C I

Communication & Launch Plans C I R,A R I C C C I

Change Management & Control Process R C I A C

Operations & Maintenance Plan R,A I I C I I C

Platform Security Doc & Review R I A I I C

Support Training Material R A I C C

End User Training C A I R C C C C

Responsible for completing that step in the process Accountable for ensuring that step is completed Consulted prior to the completion of that step

Informed of the results once that step is completed

Operational Teams

SharePoint Go LIVE Documents SharePoint Operational

Team

Business Requirements Document C

Functional Design Doc R

Branding Design &Page Layout Plans I

Communication & Launch Plans C

Change Management & Control Process R

Operations & Maintenance Plan R,A

Platform Security Doc & Review R

Support Training Material R

End User Training C

Good questions to ask your “SharePoint Expert”

• How do you propose to separate the platform from solutions?

• Are you architecting the platform or the solution?

Development Test Production

SharePoint Platform

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Daily Tasks

• Performing Physical Environmental Checks

• Performing and Monitoring Backups

• Checking Disk Usage

• Checking the Event Viewer

• Monitoring Server Performance

• Monitoring Network Performance

Weekly Tasks

• Archive Event Logs

• Check for Security Updates

• Review SLA Performance Figures

• Archive Data

• Environmental Tests

• Database Maintenance

Monthly Tasks

• Security Checks

• Capacity Planning

• Disaster Recovery Test

Re-consider

Result will always be..

• No planning

• Slow performance

• Ad-hoc backups

• Mixed expectations

• Dissatisfied users/business

Web /App Server Virtualised all in

one box!

Database Backend (Shared with lots of

other apps)

SharePoint 2010 – The decomposition

• Logical Architecture – Server farms

– Service applications

– Application pools

– Web applications

– Zones

– Policy for a Web application

– Content databases

– Site collections

– Sites

DEMO

Resources

• TechNet Script Center

– http://gallery.technet.microsoft.com/ScriptCenter/en-us

Web Front End

Servers (WFE)

Typical NZ deployment scenarios

Start

• Dual/Quad Core Processors

• 8GB for WFE (Virtualised)

• 8GB for APP (Virtualised)

• 8GB for SQL < Shared/Dedicated

Suitable for typical medium size organisations in NZ (200-500 users)

• Collaboration sites (light)

• Project Sites

• Intranet

Application

Servers (WFE)

Database

Backend (Shared)

Web Front End

Servers (WFE)

Typical NZ deployment scenarios

Good

• Dual/Quad Core Processors

• 8GB for WFE (Virtualised)

• 8GB for APP (Virtualised)

• 16GB for SQL on a cluster or log shipping

• Can support more than 1500+ users

Application

Servers (WFE)

Database

Backend (Shared)

Web Front End

Servers (WFE)

Large deployment scenarios

Best (Large high availability)

• Quad Core Processors

• 8>12GB for WFE x 2

• 8>12GB for APP x 2

• 16>32GB for SQL on a cluster with log shipping/mirror

• 10k users

Application

Servers (WFE)

Database

Backend

(Dedicated)

NLB

Managing SharePoint - Discussion

Thank you..

• chan@knowledgecue.com for any questions and feedback on today

• Do you want to work with us?

– Auckland

– Wellington

– Christchurch

• And everywhere else in between…

• sharepoint@knowledgecue.com

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