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Twitter mee: #SEE2016NL Shared Service centers: The future of Enterprise Servcie Management Sumit De SEE the future

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Page 1: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Shared Service centers: The future ofEnterprise Servcie ManagementSumit De

SEE the future

Page 2: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Sorry Ican’t help

You have togo to theotherdepartment

We don’tdeal withthat here

Page 3: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 4: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 5: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

“Google Effect”

Page 6: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

OF ORGANISATIONS SURVEYED HAVEMORE THAN ONE SERVICE DESK90%

Page 7: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 8: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Who will benefit?

Page 9: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

WHAT DOES THIS MEAN TO YOU?

IMPROVE QUALITY OFSERVICES FOR CUSTOMERS

STREAMLINEPROCESSES COST

SAVINGS

MEET DEMANDS BY CUSTOMERS

Page 10: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Cost savings· Educational advantages

· Student journey

· Payroll savings· First year £287k (reducing

duplication)

· Procurement savings· First year £175k

(collaboration & leverage)

· Service improvements

Page 11: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

What is keeping you?

Page 12: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 13: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Turf Wars

They’re fun till someone gets hurt

Page 14: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

So… Now what?

Page 15: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Think Big….

Start small

Page 16: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

NothingShared

SharedPortal

Efficiency

Qu

alit

y

Page 17: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

The old way is dead

Page 18: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 19: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

NothingShared

SharedPortal

SharedService Desk

Efficiency

Qu

alit

y

Page 20: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Shared Service Desk

One Phone Number

“0121”

Shared Front Office

Facilities IT

Page 21: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

NothingShared

SharedPortal

SharedService Desk

Efficiency

Qu

alit

y

SharedProcess

Page 22: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

IT SLA FM SLA

Page 23: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

SharedTool

NothingShared

SharedPortal

SharedService Desk

Efficiency

Qu

alit

y

SharedProcess

Page 24: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 25: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

HR

FM ITReal Estate

ManagementSystem Management

Payrolling

Page 26: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

SharedTool

NothingShared

SharedPortal

SharedService Desk

Efficiency

Qu

alit

y

SharedProcess

SharedDepartment

Outsource?

Page 27: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 28: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL

Page 29: Shared service centers - the future of enterprise service management - SEE 2016

Twitter mee: #SEE2016NL


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