shaping our plan: assets and place - riverside · 2019-10-25 · • 1,638 fire risk assessments in...
TRANSCRIPT
Shaping Our
Plan: Assets and
PlaceStakeholder Strategy Day 2019
Ian Gregg
Executive Director of Asset Services
Intelligent
Buildings
“A survey of 2,500 people released in April 2019
showed that 22% of households now own a voice-
controlled digital assistant”
becoming commonplace in British homes.
Current Cost: £75
New Cost: £250
Air PressureTemperature
Light Motion
Humidity
So what is it?
• Helps better understand the home’s heating patterns and diagnosing issues
with heating
• Reduces the risk of long-term exposure to humidity to the residents.
• Diagnoses issues with a property’s heating system.
• Detects occupancy – by detecting nearby light sources.
What does Intelligence Do?
• Customers can benefit with an estimated 10% reduction in fuel costs
• Helps better understand the home’s heating patterns by sensing window
and doors being open.
RIVERSIDE FOCUS
0
5
10
15
20
25
30
35
40
45
LCR
Total
Disrepair Claims per month
We currently have no means of proactively
managing disrepair!
Using technology we can!
We install in excess of 2,500 fans every year
RIVERSIDE FOCUS (Example One)
New fan reduces
humidity
The temperature fall
is reduced. This
means that the
boiler fires up less
once insulation has
been installed.
RIVERSIDE FOCUS (Example Two)
RIVERSIDE FOCUS
• We can record our assets using a bar code.
Therefore when we make repairs we can
swipe the bar code and record the date, time
and replacement part, just by using an app
on the phone.
• We undertake over 160,000 repairs every
year. This will help us track our repairs and
repeat repairs which we currently have no
visibility of.
MANAGING DATA
Data needs to be captured in one central point
and actively managed
The focus will be to move towards predictive
repairs as opposed to responsive repairs
Total Savings from Smart Technology
• Proposal to Invest in around 5,000 properties in Liverpool Central Region
• Reduce the Disrepair Claims and Costs
• Investment Cost (£250/property less £75)
• £875,000
• Estimated annual savings £75 / property
• £375,000 / year
No!……..this technology exists now
Digital
Noticeboards
“Asset Compliance Management is the range of activities undertaken to ensure our stock
meets regulatory and statutory asset responsibilities. This goes beyond safety inspections
and includes the way we manage our assets, including all places of work, customer’s
homes and any building or land we own or manage.”
Asset Compliance
• We are actively managing building safety in 2,360 communal areas.
• These building are home to over 17,000 Riverside customers
• 1,638 fire risk assessments in the past 12 month
• 4,873 fire alarm & equipment servicing visits
• 17,182 communal area inspections
• 2,053 asbestos surveys or re-inspections
• 804 active water hygiene risks managed
• 449 legionella risk assessments completed in the past 12 months
• 419 lift servicing visits and safety inspections per year
• 648 communal heating systems maintained
• 2,036 electrical tests in the past 5 years (390 past 12 months)
Compliance in numbers….
Digital Noticeboard
• Reduction of paper notifications in
Riverside communal areas
• Inform customers and visitors in real
time, without having to go to site.
• Communication to all boards, specific
groups of Riverside buildings or
individual buildings.
Key benefits
• Vandal resistant 10mm thick glass – can take a
battering
• Security screws and hinged onto the wall so
cannot be ripped off/stolen
• Pick and chose what communication goes to
what block
• Saves time & money - content managed online
so no need to distribute paper notices or visit
site.
• Reduced volume of calls to CSC.
• More community engagement – events easier
to advertise and key Riverside staff contacts
• Inform residents of any important news and
safety information in real time
What would we use it for?
• Lift breakdown
• Heating out of order
• Fire safety awareness
• Fire evacuation plans
• Gas safety awareness
• Asbestos awareness
• Contractor due on site
• Housing officer contact
• Riverside newsletter
• Customer events
• Consultation
• Properties available
• Planned maintenance
• Communal services
Cost & proposed delivery
• Phase 1 – 500 blocks (High Rise / Care & Support Retirement Living)
• Phase 2 – 1300 blocks (General Needs)
• How much will it cost?
Budget £1,750 per block (inc installation)
Sim card cost inclusive for 15 years and no additional fees to pay
Phase 1 = £900k
Phase 2 = £2.3m
Total = £3.2m
Project SHIP
OVERVIEW
Care and Support currently look after approximately 10,000 units of
accommodation across the country to support a range of customers who are
homeless or in housing need.
About 5000 of these beds are in supported housing, which includes:
Hostels for people with complex needs
Specialist services for people with substance use and/or mental health issues,
as well as domestic abuse services
Supported housing for young people, including single parents
Dispersed supported housing services
The remaining 5000 units of accommodation are in retirement living and care
services
OVERVIEW
The size of these services can range from 1 bedroom flats in dispersed
accommodation, to 80 bed hostels under one roof
The quality of these rooms is inconsistent, many rooms being sub-standard making
our customers feel undervalued and not cared for.
For many people they will be coming straight from living on the streets or from
insecure and temporary accommodation.
Typical stay from 3 months to 2 years
ROOMS – Current
ROOMS – Proposed
ROOMS – Proposed
PLAN To Procure Suppliers to upgrade all existing 5000 rooms to a minimum decent standard.
Suppliers will include:
Flooring
Painters
Furniture – Beds
- Wardrobe
- Bedside Table
- Chair
Lighting
Soft Furnishings
ADDED VALUE FROM SUPPLIERS
Budget Spend: £1000 per room
Total Budget Spend: £5,000,000
Benefits
Consistency of Supported Rooms across the Group
All Customers will be guaranteed a minimum level of accommodation that will ensure they:
• - Feel valued
• - Feel Safe
• - Feel Comfortable
Psychologically Informed Environments (PIE). The physical environment is a key element of this approach which is being rolled out across care and support services.
Impact of the environment on wellbeing
Proven link between good quality accommodation and improved mental health outcomes (Brick by Brick, Mind 2017)
What it won’t cover
Retirement living and care services
Upgrades to the Communal Areas
Personalisation of rooms and its application to supported housing e.g. PIE,
customer choice
Kitchens and bathrooms within flats as these will be covered under a potential
separate investment programme
Over to you….Questions (for any of the 3 projects)?