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CPVOCustomer Satisfaction Survey

January 2005

IFOP INTERNATIONAL Contacts : Christophe Jourdain / Florence Portal / Cécile WalterTel. : 01.45.84.93.39Fax : [email protected]

CPVO Contact : Fabienne SantoireTel : 02 41 25 64 03Fax. : 02 41 25 64 10

Study carried out for the CPVORef : CJ/FP/ID/CW/94122

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Research report

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94122 – Study CPVO – January 2005 2

Table of contentsBACKGROUND AND OBJECTIVES ...................................... 3 METHODOLOGY ..................................................................... 6 MAIN FINDINGS............................................................... 9 DETAILED RESULTS.......................................................... 24 1. Overall satisfaction towards the CPVO 27

1.1. Overall Opinion on the CPVO 28 1.2. Causal tree : weight of criteria in the overall opinion on the CPVO 32

2. Satisfaction towards the effectiveness of the protection of plant varieties 35

3. Opinions on the quality of the services of the CPVO 53 3.1. Opinions on the technical procedures of the CPVO 54 3.2. Opinions on the financial procedures of the CPVO 62 3.3. Opinions on the languages used by the CPVO 70 3.4. Opinions on the overall quality of the services 79 3.5. Global satisfaction with the quality of the services provided by the CPVO - Summary 83

3.6. Expected improvements regarding the overall quality of the services 85

4. Opinions on the costs of the system 88 5. Opinions on the communication provided by the CPVO 97 6. Opinions on a possible introduction of e-business / internet solution 113 APPENDIX ........................................................................ 121 1. Sample structure 122 2. Questionnaire (English version) 128

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BACKGROUND AND OBJECTIVES

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Background

The Community Plant Variety Office (CPVO) is a decentralized agency of the European Community, which has been operating since 1995.

The CPVO administers a system of Community plant variety rights, a specific form of industrial property rights relating to new plant varieties.

The CPVO grants rights ensuring industrial property protection for eligible new plant varieties. These rights are valid for a duration of either 25 or 30 years.

Its clients are breeders from a wide range of countries in Europe and beyond.

To date, the CPVO has no systematic knowledge of the opinion of satisfaction or dissatisfaction nor of the expectations of improvement from their clients.

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Objectives

The CPVO would like to continue developing and optimizing its services in order to guarantee the satisfaction of its customers and maintain their commitment to the system.

In this context, the CPVO decided to carry out a survey, the objectives of which were to reveal the opinions of CPVO customers concerning:

ü The quality and cost of the current system

ü The quality and cost of the services provided

ü The quality of the means of communication, in general and especially the e-business solutions provided

The carrying out of the survey was awarded to IFOP International through a European call for tender n°2004/S104-084520 .

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METHODOLOGY

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Methodology (1/2)In order to reach the defined objectives, a quantitative client study, with auto-administrated questionnaires was carried out.

A customer listing was supplied by the CPVO including about 500 client contacts with information about the country, name, postal address, telephone number, email address (when available), language of communication, and number of files registered with the CPVO.

To guarantee a sufficient number of respondents, two different means for responding were made available : via a paper questionnaire that was posted to breeders and via a questionnaire available on line.

In the end, 273 questionnaires of CPVO customers were completed, enabling a reliable statistical analysis.

The study fieldwork was carried out from week 45 to week 49 in 2004.

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Methodology (2/2)

Mailing to all the listed CPVO customers including:- an introduction letter- a printed questionnaire with its pre-stamped envelope- an internet link for those who preferred to answer the questionnaire on line

Response via post or via Internet

Reminder for those who did not respond:

-By post for customers who do not have an email address

-By email for those who have an email address

Counting of responses.

Control, data processing, coding, analysis and final report

The study was carried out as follows:

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MAIN FINDINGS

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Overall, the results of the CPVO client satisfaction survey conducted in late 2004 are very good. They indicate that customers are generally happy with the services provided by the CPVO and that it results in a good perception of the institution.

A few areas of optimisation have however been identified, none of them really undermining the generally positive tone of the survey. The main expectations towards optimisation tend to revolve around the notion of a simplification of the client’s work. They are primarily expressed in relation to invoicing, the geographic scope of protection and the availability of online services.

More generally, it appears that client satisfaction would be positively influenced by communication geared towards educating the customers on certain aspects of the CPVO’s services which are not well known or not perceived as positively as they should be. These aspects are: delivery times as well as protection rights and the enforcement of titles in courts.

Introduction

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1. Overall satisfaction (Q1)

Global client satisfaction towards the CPVO is high. 90% of clients say they are satisfied overall, including 51% who say they are extremely or very satisfied.

Global satisfaction is good among all categories of clients, but more strongly positive than on average in the agricultural field (96% of satisfied clients) and less strongly in the ornamentals field (85%). This corresponds to a general trend in this survey where the satisfaction of ornamentals clients tends to lag a bit behind that of the other categories of breeders, particularly agricultural ones, without however being alarming. This lower level of satisfaction among ornamental breeders seems to be related to the relative complexity of this field (due to the numerous plant varieties that exist) and the duration of procedures generally perceived as long.

When looking at the impact of the various components of CPVO services on the global satisfaction of clients, the areas that influence overall satisfaction the most are the effectiveness of the protection in general (and more particularly the scope of exclusive rights provided to holders as well as the geographic scope of protection) and the ease of completion of the procedures. This implies that the CPVO actions that are most likely to have a significant impact on customer satisfaction are the ones taken in these areas.

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2. Opinion about the effectiveness of the protection of plant varieties (Q22 – Q23 – Q24 – Q25 – Q26)

- 1/3The DUS assessment is fairly well perceived, but the delivery time of reports is not perceived as being completely satisfactory

Overall, the effectiveness of the protection of plant varieties is quite satisfactory with 76% of satisfied clients. Perceptions are more positive among breeders who work in the agricultural field (82% satisfied, 9% dissatisfied) than among those in the ornamentals sector (71% and 22% respectively) and in vegetables / fruits (70%, 20%). In the two latter categories, the dissatisfaction rate concerning the effectiveness of the protection is at an average level as compared to results usually recorded in this type of study.

When analysing in detail, 3 out of 4 clients are satisfied with the scope of exclusive rights provided to them and with the geographic scope of protection. But concerning the geographic scope of protection, there are more dissatisfied respondents among the clients of the ornamentals field than among the clients of the agricultural or vegetables/fruits sector (21% vs. 10% and 9% respectively). We can note that 13 clients mentioned spontaneously that they would like the CPVO to extend its geographic scope of the plant variety protection, some of them even suggesting “a worldwide protection in one application”.

The quality of the DUS assessment of the candidate plant varieties and the correspondence with the CPVO regarding the DUS tests are generally satisfactory. One can notice that a few clients (7 respondents) spontaneously requested making compulsory the declaration of the genetic origin to characterize the plant variety and to control the infringements as this is evidence which is legally accepted.

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- 2/3

The speedy delivery of reports is more of an issue. While satisfaction is good among certain categories of clients such as breeders in the agricultural field or breeders who have registered less than 5 files with the CPVO, other categories show some concern regarding this area:

- 34% of clients who registered 20 or more files with the CPVO, ie “big clients”, are dissatisfied with the speed of delivery of reports. More generally, the more files the client has, the more likely he/she is to be dissatisfied with the delivery time of reports.

- 43% of the clients who work with other international organisations to register plant varieties are dissatisfied (vs 45% satisfied) with the speed of delivery of reports.

- 39% of clients in the ornamentals field are not satisfied either.

These figures are not alarming as the time of delivery is an obvious constraint for the breeder (making it very difficult to reach a full level of satisfaction, a bit in the same way as where price is concerned), but they show that the CPVO would benefit in finding ways to speed up its report delivery system or at least in educating clients through communication about the factors taking part in the report preparation process and influencing delivery time as well as the measures taken to speed up the process.

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- 3/3The regulation of protection rights is not widely known.

In terms of ease of enforcement of protection rights, more than half of the respondentsare satisfied with the respect of the protection of their plant varieties by those involved in the industry (57%).

However, many clients do not position themselves regarding the rules in Council Regulation 2100/94 on enforcement (Do not know = 60%), about the enforcement of the title in courts (Do not know = 56%) and about the rules under National law on enforcement (Do not know = 41%), indicating a general lack of awareness of these rules and their enforcement. The satisfaction rate on each of these items is mild (27%, 24% and 37% respectively). Concerning the enforcement of the title in courts, there are more dissatisfied clients among “big clients” (20 or more files registered with the CPVO) than among “small clients” (less than 5 files registered with the CPVO) : 26% vs. 13%.

As the breeders do not know the regulation well, it can be noticed that 3 clients spontaneously ask for the implementation of an inter-professional jurisdiction with plant variety experts.

All in all, regarding the effectiveness of the protection of the plant varieties it can be said that:

- Even if it is perceived as delivering well on these items, the CPVO generally has to take constant care of the respect of the protection of the plant varieties, the scope of exclusive rights and the geographic scope of protection, because effectiveness is what clients pay for first and is what influences their overall satisfaction with the CPVO the most.

- It would be beneficial that the CPVO communicates more to educate breeders about delivery times as well as protection rights and the enforcement of titles in courts. In the latter, the CPVO could for instance provide information on cases and problems treated by the jurisdiction in order to demonstrate that this protection is really effective.

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3. Opinion about the technical procedures (Q2 –Q3) - 1/2

Clients are satisfied with the technical procedures of the CPVO, in particular those who work in the agricultural field

Overall, the technical procedures are very satisfactory with 87% of satisfied clients (including 36% “very” or “extremely” satisfied). In particular a very large majority of the clients is satisfied with the ease of accessing the information, the adequacy of the information and the ease of completion of the procedures (91%, 91% and 85% respectively). Besides, considering the response time from the CPVO services and the clarity of the procedures, clients are also clearly satisfied. The speed of completion of the technical procedures is also quite appreciated, with 76% of satisfied respondents.

However, in spite of a good global satisfaction with technical procedures, we have observed a few discrepancies between some categories of clients:

- Regarding the technical procedures, the level of global satisfaction is higheramong clients who registered agricultural crops (98%) than among those who registered ornamental crops (80%) or vegetables/fruits/miscellaneous crops (89%).

- When looking at specific aspects of the technical procedures, one can notice that ornamentals clients are not as pleased as those in the agricultural or vegetables/fruits/miscellaneous field on three dimensions:

§ clarity of the procedures (28% dissatisfied ornamentals clients vs. 10% dissatisfied agricultural clients and 12% dissatisfied vegetables/fruits/miscellaneous clients)

§ response time from the CPVO services (20% dissatisfied ornamentals clients vs. 9% dissatisfied agricultural clients)

§ ease of accessing the information (14% dissatisfied ornamentals clients vs. 2% dissatisfied agricultural clients and 6% dissatisfied vegetables/fruits/miscellaneous clients)

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3. Opinion about the technical procedures (Q2 –Q3) - 2/2

- There are more satisfied clients among those who have already registered plant varieties with a National organisation compared to those who work with the CPVO exclusively, especially for the evaluation of the ease of accessing the information, the adequacy of the information and the ease of completion of the procedures (94%, 94% and 88% for National organisation clients vs. 82%, 82% and 77% for CPVO exclusive clients). This infers that the CPVO information seems to be easier to access and more accurate than the information of National organisations.

Even if the technical procedures are well perceived, the CPVO could improve the clarity of its procedures and the response time from the CPVO’s services, especially towards the ornamentals clients. This is confirmed by the fact that 18 clients expressed through open-ended questions the need for a faster processing of applications, whether they relate to examination, registration or global communication. A solution would be to communicate with the clients about the procedure itself, and then explain to them why the procedures can be so complex and/or so long. Here again, the challenge is to educate the client.

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4. Opinion about the financial procedures (Q4 – Q5)

Clear and accurate invoices. Payment by means of a charge account held with the CPVO is not so commonly used.

Overall, the financial procedures are very appreciated : 88% satisfied clients including 44% of extremely or very satisfied clients. In particular, there is no problem with the accuracy and the clarity of the invoices. Actually, almost all the respondents are satisfied with the invoices, whether it is for the accuracy or the clarity (respectively 95% and 93%).

Regarding the clarity of the invoices, there are more satisfied people among big clientsthan among small or medium clients (99% vs. 91% and 90%) but satisfaction is still high among all categories of clients.

In addition, those who are aware of the payment by means of a charge account held with the CPVO and who use it are satisfied with it (only 4% of dissatisfied people). However, more than half of respondents do not seem to be able to rate it (Don’t know = 55% overall, 62% among the bigger clients and 44% among small ones).

One can notice that four clients spontaneously asked the CPVO to gather all annual fees for plant varieties and then to introduce one payment only at a unique date in a year. Also, four other clients complained that the CPVO should be more flexible concerning delays of payment.

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5. Opinion about the languages used by the CPOV (Q6 – Q7 – Q8)

A great quality and range of languages that makes communication easier than with other organisations.

The CPVO is providing more than enough on language facilities and is laudable for its linguistic proficiency. Actually, scores regarding languages used by the CPVO are remarkably high. 94% of the clients are satisfied, and 77% of them are extremelyor very satisfied with the languages used by the CPVO. Especially, a great majority of the clients is satisfied with the possibility to use a language which they are comfortable using to communicate with the CPVO (95% are satisfied and 37% of extremely satisfied). English is undoubtedly the language which the greatest proportion of the respondents is comfortable with, whatever the situation is (questionnaires, web site, invoices and verbal or written communication). English is followed by Dutch, French and German respectively. Overall, 99% of the clients who participated in the survey are comfortable with one of these four languages. This indicates that should the CPVO wish to limit its languages of communication to these four, client satisfaction would not be affected.

The level of satisfaction towards languages used is particularly high among clients who have already worked with international organisations (as compared to those who work with the CPVO exclusively). This is specially the case in terms of :

- overall satisfaction with the languages used (97% of satisfied clients among international organisations clients vs.88% among CPVO exclusive clients),

- the possibility to use a language which clients are comfortable with (100% of satisfied clients among international organisations clients and 97% among National clients vs. 88% among CPVO exclusive clients).

In other words, the CPVO is perceived as making more efforts than other organisations to facilitate the communication with its clients.

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6. Opinion about the overall quality of the services (Q9)

Outstanding services, but a desire for simplifying matters

The overall quality of the services is exceptionally well perceived with 94% of satisfied clients.

However, some suggestions were formulated spontaneously through open-ended questions to perfect as much as possible the quality of the services provided by the CPVO:

- ten clients recommend improving communication, particularly for follow-ups of the technical procedures ;

- seven clients consider the current official forms and technical procedures to be too complicated ;

- according to six clients, from a practical point of view, it would be easier to have the document related to technical procedure in a Word format.

In summary, there is a certain desire for simplifying matters.

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7. Opinion about the costs of the system (Q11 –Q12)

Fees are generally at an acceptable level

Overall, 65% of the clients are satisfied with the fees collected by the CPVO and the clarity of the fees structure is well perceived (more than 75% of the clients are satisfied with it). These are good results, more positive than the average in this kind of survey.

At 65%, the level of satisfaction with the annual fees tends to be the highest compared to the level of satisfaction of the other fees (45% for the application fee, 42% for the examination fees, 55% for the take over fee). Globally, fees are perceived as acceptable, especially for companies with 50 or more employees who are more satisfied with the application fee (900€) and the take over fee (240€) than companies with less than 50 employees (satisfaction rates are 52% and 62% for big companies vs. 39% and 50% for small companies respectively).

Generally, clients tend to be more concerned about the costs that have to be incurred before the protection is granted - the application fee (900€) and the examination fees (from 1020 to 1200 €) - than with the annual fee. As it were, 22 clients spontaneously expressed that the application fee and the examination fees are too expensiveconsidering among other things that protection may not be awarded.

In the end, one can consider that the CPVO fee structure is well appropriate. Should a need arise to increase fees, it would have to affect primarily the annual fees and the fees charged to larger companies (e.g through a system where part of the fee relates to the size of the applicant’s structure).

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8. Opinion about the communication provided by the CPVO (Q14 – Q15 – Q16 – Q17 – Q18) - 1/2

Internet and telephone are the most used and appreciated communication media

The communication provided by the CPVO is very well perceived. Overall, 90% of the clients are satisfied with the communication media provided by the CPVO.

The web site, the telephone and the CPVO online database are the most used communication media, with respectively 91%, 87% and 79% of users. Besides the web site and the telephone gather the greatest score of satisfaction with 84% and 83% respectively: it is not surprising as clients tend to use supports which they are satisfied with.

We can note that, with regards to the communication provided by the CPVO, there are more dissatisfied people among ornamentals clients compared to agricultural clients (10% vs. 3% of dissatisfied people).

In a logical way, clients who have registered 20 or more files have more experience of the CPVO communication media than the smaller ones (less than 5 registered files):

§- 93% have contacted the CPVO by telephone vs. 81% among companies with less than 5 files registered ;

§- 88% have looked up the online database (vs. 65%) ;

§- 73% say they have received the Official Gazette (vs.21%).

§- 36% consulted the annual report on the web site (vs. 16%).

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8. Opinion about the communication provided by the CPVO (Q14 – Q15 – Q16 – Q17 – Q18) - 2/2

The more regular clients of the CPVO also tend to be more satisfied with the communication media than the more sporadic ones (95% vs. 81% satisfied). Especially, those clients with more than 20 registered files have a particularly good opinion about written documents such as the Official Gazette and written information delivered by post. According to theseregular clients, more than for the other ones, the CPVO communication media are not only clear enough but keep them sufficiently informed.

As only a few clients (17%) have already attended meetings between the CPVO and the breeders, the CPVO could promote them more, especially towards the small clients who tend to appreciate this type of event less than the big clients (92% vs. 68% have never attended such meetings).

Almost half of the clients (48%) did not give their opinion on the Official Gazette, probably because they do not read it. Actually, the Official Gazette is not clear enough for some clients, especially because of the different languages used. For that matter, seven clients suggested that the CPVO should send it by e-mail rather than in paper format : in this way one language adapted to each client would be directly accessible.

At this stage, a few clients suggest spontaneously to use email as one of the communication media, for example to receive the status report for an application from the CPVO (3 respondents), and also online newsletters (4 respondents). Communication by email generally seems to be very welcomed by breeders.

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9. Opinion about a possible introduction of e-business / internet solutions (Q19 – Q20 – Q21)

Most clients would really like the CPVO to develop online services

Clients’ reaction to some of the online services proposed is so positive that the CPVO should very clearly try to launch them in the very near future. This is the case for e-mail alerts with the mention of important deadlines regarding the CPVO applications,electronic access to documents, electronic tracking of progress regarding the technical procedures and electronic applications which interest a large majority of the clients who say they would use them (respectively 93%, 90%, 90% and 88% of declared intent to use).

We can note that, as expressed by eight clients, information available on-line on existing plant varieties would be seen as an advantage.

E-services (electronic invoicing, electronic tracking of progress regarding the financial procedures) would be a solution to the desire for simplification expressed by the clients, especially clients who answered the questionnaire by internet who are obviously very open to this media. However the levels of intent to use of these services (63% for electronic invoicing, 65% for electronic tracking of progress) probably makes it less of a priority for implementation.

Secured electronic payments (with a credit card number) seems to be more of an option for small companies with less than 50 employees or for those who have registered less than five files. On-line payment would contribute to fulfill their desire for simplification whereas in larger structures payment processes seems to be running fine without that type of option.

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DETAILED RESULTS

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Reading notice (1/2)In this section, the results of the survey are presented in the form of percentages referring to:ü The total population interviewed (generally in graphic format)ü Sub-groups of population (tables with multiple columns each representing one

specific sub-group of population).

The criteria used to segment results in tables including sub-groups of population are as follows:ü Overall opinion about the CPVO:

ü Satisfied with the CPVO (140 clients who are extremely or very satisfied)ü Less satisfied with the CPVO (123 clients who are somewhat satisfied or

somewhat or very or extremely dissatisfied)ü Number of files registered:

ü Less than 5 (75 clients)ü From 5 to 19 (97 clients)ü 20 or more (95 clients)

ü Means of responding:ü Mail (179 clients)ü Internet (94 clients)

ü Number of employees in the company:ü less than 50 (143 clients)ü 50 or more (101 clients)

ü Other organisations used for registration of plant varieties:ü Other National organisation (176 clients)ü International organisation (60 clients)ü None (77 clients)

ü Types of crops registered with the CPVO:ü Agricultural (90 clients)ü Ornamental (120 clients)ü Vegetables / Fruits / Miscellaneous (86 clients)

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Reading notice (2/2)

In each tabulation of the report, ABCDE letters indicate statistically significant positive differences at a 95% confidence threshold in the results between two specific populations.

Example: a letter B beside a figure in column A indicates that this figure in column A is higher than the one observed in column B and that the difference has less than 5% chance to occur at random.

This information is based on the CHI2 test which calculates the probability that the difference between two percentages occurs at random.

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1. Overall satisfaction towards theCPVO

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1.1. Overall opinion on the CPVO

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Overall opinion on the CPVO (1/3)

Q1. Regarding your overall opinion about the Community Plant Variety Office (CPVO), would you say that you are… (one possible answer)

Q1

2

49

39

4 2

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

Somewhatdissatisfied

Verydissatisfied

Extremelydissatisfied

90

Total satisfied

6

Total dissatisfied

In %

Basis (100%)= 273

NB: Don’t know = 4

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Q1

Basis (100%)= 273

Less than 5

(A)

From 5 to 19(B)

20 or more(C )

Mail(D)

Internet(E)

Basis 75 97 95 179 94

Extremely satisfied 1 2 3 3 1Very satisfied 51 49 47 48 50

Somewhat satisfied 43 37 40 36 45Somewhat dissatisfied 1 6 3 4 3Very dissatisfied 3 2 0 2 1Extremely dissatisfied 0 0 1 1 0Don't know 1 4 5 6 E 0Satisfied 95 88 90 87 96 DDissatisfied 4 8 4 7 4Don't know 1 4 6 6 E 0

Number of files registered Means of responding

In %

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Q1

Basis (100%)= 273

Less than 50

(A)

50 or more (B)

National organisation (C)

International organisation

(D)None(E )

Agricultural (F)

Ornamentals(G)

Vegetables / Fruits / Miscellaneous

(H )

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 3 2 3 2 0 3 2 5Very satisfied 46 52 52 43 50 54 46 47

Somewhat satisfied 43 34 38 40 40 39 37 37Somewhat dissatisfied 3 7 3 5 5 0 7 5

Very dissatisfied 1 0 1 0 3 1 3 0Extremely dissatisfied 0 1 0 0 1 0 0 1Don't know 4 4 3 10 1 3 5 5Satisfied 92 88 93 85 90 96 G 85 89

Dissatisfied 4 8 4 5 9 1 10 F 6Don't know 4 4 3 10 1 3 5 5

Number of employees in the company

Other organisations used for registration of varieties

Types of crops registered with the CPVO

In %

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1.2. Causal tree : weight of criteria in theoverall opinion on the CPVO

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Causal Tree : Methodology Q1

An analysis of the relative impact of the different features in the overall opinion score.

The causal tree analysis is a multivariant analysis or partial regression which seeks to define the weight of the causality of a factor on another.

The objectives are three-fold :

– Organise the items amongst themselves, grouping them into different families

– Calculate if there is a significant causal relationship between the level of overall opinion score and the average score given to the different features researched

– Measure the weight of this effect

Therefore the impacts (or calculated weights) enable :

– The formation into a hierarchy of the items that contribute the most to the overall opinion

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Causal Tree : ResultsQ22.1 Quality of the DUS assessment of the candidate plant varieties Q22.2 Speedy delivery of reports Q22.3 Correspondence with the CPVO regarding the DUS tests Q23.1 The respect of the protection of the plant varieties by those involved in the industry Q23.2 The enforcement of the title in courts Q23.3 The rules in Council Regulation 2100/94 on enforcement Q23.4 The rules under National law on enforcement Q25.1 The scope of exclusive rights provided to holders Q25.2 The geographic scope of protection

Q2.1 Ease of accessing the information Q2.2 Adequacy of the information Q2.3 Clarity of the procedures Q2.4 Ease of completion of the procedures Q2.5 Speed of completion of the procedures Q2.6 Response time from the CPVO services

Q6.1 Availability of a language you are comfortable with Q6.2 "Quality and ease of understanding of the language used on the CPVO internet site"

Q4.1 Clarity of invoices or debit notes Q4.2 Accuracy of invoices (right amount) Q4.3 Payment by means of bank transfers Q4.4 Payment by means of a charge account held with the CPVO

Q11.1 Application fee (900€ whatever the species) Q11.2 Examination fees (1020€ to 1200€ according to the species and to the data availability) Q11.3 Take over fee (240€) Q11.4 Annual fee (300 € per year per variety) Q11.5 Total cost compared to other systems Q11.6 Clarity of the fees structure

Q15.1 The official Gazette of the CPVO Q15.2 Written information by post Q15.3 The CPVO web site Q15.4 Information delivered by phone Q15.5 The overall frequency of communications

0%4%9%0%

3%8%0%51%25%

17% 9%26%32%1%15%

64%36%

25%15%53%7%

12%13%

16%20%24%15%

19%2%6%35%38%

Technicalprocedures :

27%

Financialprocedures :

13%

Fees : 12%

Languages : 17%

Communication media :

0%

Effectiveness of the protection :

31%

Global satisfaction

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2. Satisfaction towards theeffectiveness of the protection of

plant varieties

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Overall perception of the effectiveness of the protection of the plant varieties (1/3)

Q25. Overall, thinking about the effectiveness of the protection of your plant varieties, would you say that you are…(one possible answer)

Q25

3

30

43

12

41

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


76

Total satisfied

17

Total dissatisfied

In %

Basis (100%)= 273


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Q25

Basis (100%)= 273

Satisfied with the

CPVO (A)

Less Satisfied with the

CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E )

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Extremely satisfied 4 1 4 1 3 3 2Very satisfied 42 B 17 27 34 29 30 32

Somewhat satisfied 37 52 A 48 40 42 45 38Somewhat dissatisfied 8 16 A 11 13 11 9 17Very dissatisfied 1 6 1 3 6 4 3Extremely dissatisfied 1 2 0 1 3 2 1Don't know 7 6 9 7 5 8 6Satisfied 84 B 70 79 75 75 78 72Dissatisfied 9 24 A 12 18 20 15 21Don't know 7 6 9 7 5 8 6

Overall opinion about the CPVO


In %

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Q25

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E )

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 1 5 4 2 0 7 2 2Very satisfied 27 33 29 33 29 36 28 24

Somewhat satisfied 46 40 44 37 43 40 41 43Somewhat dissatisfied 12 11 13 15 9 6 16 F 14Very dissatisfied 3 6 4 7 4 3 4 3Extremely dissatisfied 2 1 1 0 4 0 2 2Don't know 9 5 6 7 12 9 8 10Satisfied 74 77 77 72 71 82 G 71 70Dissatisfied 17 18 17 22 17 9 22 F 20 FDon't know 9 5 6 7 12 9 8 10




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the scope of the protection of plant varieties (1/4)

Q24. We are now going to talk more specifically about your perception of the scope of the protection of your plant varieties regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

Q24

The scope of exclusive rights provided to holders

The geographic scope of protection

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

7 35 37 79

TOTAL satisfied

10 36 29 75

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires



Q24

10 1 1 12

TOTAL Dissatisfied

11 2 1 14

The scope of exclusive rights provided to holders


ExtremelyDissatisfied

VeryDissatisfied

SomewhatDissatisfied

In %

Basis (100%)= 273

Don’tknow

9

11


Shanghai

Paris

Toronto

Buenos Aires




Q24

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Satisfied 83 B 72 76 77 80 81 72

Dissatisfied 9 16 9 13 13 9 17

Don't know 9 11 15 9 7 10 11

Satisfied 81 B 68 71 73 81 76 73

Dissatisfied 9 20 A 12 19 11 13 17

Don't know 10 11 17 8 8 11 10



The scope of exclusive rights

provided to holders


In %

Shanghai

Paris

Toronto

Buenos Aires




Q24

Basis (100%)= 273

Less than 50 (A)

50 or more (B)

National organisation

(C)International

organisation (D)None(E )

Agricultural (F)

Ornamentals(G)


(H )

Basis 143 101 176 60 77 90 120 86

Satisfied 76 80 79 75 74 81 72 77

Dissatisfied 13 11 11 17 12 9 16 13

Don't know 11 9 10 8 14 10 13 10

Satisfied 71 80 80 E 77 68 79 68 80 G

Dissatisfied 17 12 11 18 14 10 21 FH 9

Don't know 12 8 9 5 18 CD 11 11 10




The scope of exclusive rights

provided to holders


In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the DUS assessment of candidate plant varieties (1/4)

Q22. We are now going to talk more specifically about your perception of the effectiveness of the DUS assessment of your candidate plant varieties regarding different criteria. For each criteria, please tell uswhether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

Q22

Quality of the DUS assessment of the candidate plant varieties

Speedy delivery of reports

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

5 23 39 67

TOTAL satisfied

Basis (100%)= 273

2 15 35 52

Correspondence with the CPVO regarding the DUS tests 3 16 38 57

In %

Shanghai

Paris

Toronto

Buenos Aires




6 2 2 10

21 4 3 28

Q22

Quality of the DUS assessment of the candidate plant varieties


Correspondence with the CPVO regarding the DUS tests

10 2 2 14


VeryDissatisfied


TOTAL Dissatisfied

In %

Basis (100%)= 273

Don’tknow

23

20

29

Shanghai

Paris

Toronto

Buenos Aires




Q22

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E )

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Satisfied 71 62 65 67 68 70 62

Dissatisfied 5 15 A 7 11 12 10 11

Don't know 24 23 28 22 20 20 28

Satisfied 65 B 41 56 49 53 53 53

Dissatisfied 16 39 A 17 31 C 34 C 30 26

Don't know 19 20 27 20 14 18 21

Satisfied 69 B 45 55 53 64 57 56

Dissatisfied 5 21 A 12 15 12 16 9

Don't know 26 34 33 32 24 27 35



Quality of the DUS assessment of the

candidate plant varieties


Correspondence with the CPVO regarding

the DUS tests

In %

Shanghai

Paris

Toronto

Buenos Aires




Q22

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(C)International


Agricultural (F)

Ornamentals(G)


(H )

Basis 143 101 176 60 77 90 120 86

Satisfied 67 65 69 77 C 61 63 69 65

Dissatisfied 10 10 10 12 10 4 15 F 12

Don't know 22 25 22 12 29 32 G 16 23

Satisfied 49 54 57 45 47 58 48 55

Dissatisfied 30 28 26 43 CE 26 17 39 F 29 F

Don't know 21 18 17 12 27 D 26 G 13 16

Satisfied 57 55 61 58 49 57 55 56

Dissatisfied 14 12 11 13 14 9 18 16

Don't know 29 33 28 28 36 34 28 28




Quality of the DUS assessment of the

candidate plant varieties


Correspondence with the CPVO regarding

the DUS tests

In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the ease of enforcement of protection rights (1/4)

Q23. We are now going to talk more specifically about your perception of the ease of enforcement of your protection rights regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

Q23

The respect of the protection of the plant varieties by those involved in the

industry

The enforcement of the title in courts

The rules in Council Regulation 2100/94 on enforcement

The rules under National law on enforcement

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

2 20 35

e 9 15

e 10 17

1 12 24

57

TOTAL satisfied

24

27

37

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires




Q23

14 7 3

12 5 3

8 4 1

15 4 3

24

20

13

22

TOTAL Dissatisfied

The respect of the protection of the plant varieties by those involved in the industry


The rules in Council Regulation 2100/94 on enforcement



VeryDissatisfied


In %

Basis (100%)= 273

Don’tknow

19

56

41

60

Shanghai

Paris

Toronto

Buenos Aires




Q23

Basis (100%)= 273

Satisfied with the CPVO (A)

Less Satisfied with the CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more

(E)Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Satisfied 66 B 45 52 58 59 55 59

Dissatisfied 14 34 A 20 23 27 26 19

Don't know 20 21 28 E 20 14 19 22

Satisfied 31 B 15 23 25 26 25 23

Dissatisfied 19 20 13 18 26 C 20 19

Don't know 49 66 A 64 E 58 47 56 57

Satisfied 35 B 17 27 29 27 29 24

Dissatisfied 11 14 13 9 17 12 14

Don't know 54 69 A 60 62 56 59 62

Satisfied 41 33 36 36 41 40 33

Dissatisfied 19 24 19 20 24 20 23

Don't know 41 44 45 44 35 41 44



The respect of the protection of the plant

varieties by those involved in the industry


The rules in Council Regulation 2100/94 on

enforcement


In %

Shanghai

Paris

Toronto

Buenos Aires




Q23

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(C)International


Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Satisfied 56 53 60 E 55 45 62 55 53

Dissatisfied 26 25 23 28 26 14 26 F 26

Don't know 18 22 17 17 29 C 23 19 21

Satisfied 27 23 24 28 22 24 23 27

Dissatisfied 19 19 22 25 16 13 27 F 21

Don't know 54 58 54 47 62 62 50 52

Satisfied 27 26 28 28 26 28 23 40 G

Dissatisfied 16 11 15 15 8 7 18 F 14

Don't know 57 63 57 57 66 66 H 59 47

Satisfied 38 39 40 33 31 42 G 25 45 G

Dissatisfied 22 22 22 22 18 21 28 19

Don't know 41 40 38 45 51 37 48 36

The respect of the protection of the plant

varieties by those involved in the industry


The rules in Council Regulation 2100/94 on

enforcement


In %

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding the effectivenessof the protection of the plant varieties (1/2)

Q26.According to you, which improvements could be made by the CPVO in order to improve the effectiveness of the protection of your plant varieties?

Q26

Basis (100%)= 273

About globalisation

- “The CPVO should settle agreements outside the EU with for example China and the USA in order to avoid new procedures of complete applications!” (ID 21)

- “Information on the possible extension of the protection to countries outside the EU (USA, Canada, Eastern Europe…).” (ID 190)

- “A worldwide protection in one application.” (ID 392)

- “A worldwide protection (=UPOV) and denomination.” (ID 465)

- “Follow better the import of illegal multiplied plant varieties so that it will be easy to sanction (legally). The different countries should cooperate more in case of illegal multiplication.” (ID 348)

- “Quicker international procedures¤Cooperation between CPVO and DUS-offices!” (ID 381)

- “Ideally the CPVO should also provides its services (and know-how) to protect a species elsewhere (outside the E.U). Now it is impossible to protect in every other country (too many obstacles) And pursuant to the E.U application, the CPVO seems the right organisation for this…” (ID 405)

Shanghai

Paris

Toronto

Buenos Aires


Q26.According to you, which improvements could be made by the CPVO in order to improve the effectiveness of the protection of your plant varieties?

Q26

Basis (100%)= 273

About the current procedure of the CPVO

- “A cheaper and quicker procedure would be more competitive compared with the national procedure.” (ID 90)

- “DNA needed to:characterize the variety and control the infringements: evidence legally accepted.” (ID 222)

About the current protection / control of the CPVO

- “Achieve the same scope of protection as a patent. Achieve unlimited protection of harvested material. Achieve better enforcement of the PBR.” (ID 19)

- “Check better the illegal multiplication.” (ID 400)

About courts / law / rights

- “When similarities, more testings. When too similar : no breeders right.” (ID 26)

- “Support of the CPVO in National courts.” (ID 164)

- “Difference between plant varieties should be wider. Enforcement of titles should be easier and cheaper and not depending on the single court or judge. CPVO should be able to help breeders enforce their titles.” (ID 117)

-“Apply an inter-professional jurisdiction and don't allow National judges who are completely inefficient in matters of varietal protection.” (ID 187)

Expected improvements regarding the effectivenessof the protection of the plant varieties (2/2)

Shanghai

Paris

Toronto

Buenos Aires


3. Opinions on the quality of theservices of the CPVO

Shanghai

Paris

Toronto

Buenos Aires


3.1. Opinions on the technical proceduresof the CPVO

Shanghai

Paris

Toronto

Buenos Aires


Overall opinion on the technical proceduresof the CPVO (1/3)

Q3.Overall, with regards to the technical procedures, would you say that you are… (one possible answer)

Q3

2

34

51

10

1

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


87

Total satisfied

11

Total dissatisfied

In %

Basis (100%)= 273


Shanghai

Paris

Toronto

Buenos Aires




Q3

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94


Somewhat satisfied 34 68 A 52 53 49 52 49Somewhat dissatisfied 1 20 A 11 10 8 10 11Very dissatisfied 0 2 0 2 1 1 1Extremely dissatisfied 0 1 1 0 0 1 0Don't know 4 1 3 2 2 3 1Satisfied 99 B 77 88 87 90 89 88Dissatisfied 1 23 A 12 13 10 11 12Don't know 4 1 3 2 2 3 1



In %

Shanghai

Paris

Toronto

Buenos Aires




Q3

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 1 2 2 0 0 0 1 2Very satisfied 28 44 A 34 35 39 40 30 31

Somewhat satisfied 55 46 51 47 48 53 48 55Somewhat dissatisfied 10 8 9 18 10 2 17 F 9Very dissatisfied 1 1 1 0 1 0 2 1Extremely dissatisfied 0 0 0 0 1 0 1 0Don't know 4 0 3 0 0 4 3 1Satisfied 88 91 90 82 87 98 GH 80 89Dissatisfied 12 9 10 18 13 2 20 F 11Don't know 4 0 3 0 0 4 3 1




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the technical procedures (1/4)

Q2. We are going to talk more specifically about your perception of the technical procedures (e.g.: standard forms/ standard questionnaires) regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q2

Ease of accessing the information

Adequacy of the information

Clarity of the procedures

Ease of completion of the procedures

Speed of completion of the procedures

Response time from the CPVO services

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

7 47 37

6 49 36

3 36 41

4 39 42

2 31 43

7 38 38

91

TOTAL satisfied

91

80

85

76

83

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires




Q2

Ease of accessing the information

Adequacy of the information

Clarity of the procedures


Speed of completion of the procedures

Response time from the CPVO services

7 - e

7 - e

17 1 1

12 1 1

18 3 2

12 3 e

7

TOTAL Dissatisfied

7

19

14

23

15


VeryDissatisfied


In %

Basis (100%)= 273

Don’tknow

2

2

1

1

1

2

Shanghai

Paris

Toronto

Buenos Aires




Q2

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Satisfied 99 B 80 91 92 88 92 88Dissatisfied 1 15 A 8 8 7 7 10Don't know 0 4 1 0 4 2 2Satisfied 95 B 85 92 88 93 90 91Dissatisfied 2 12A 8 8 4 7 7Don't know 3 2 0 4 3 3 1Satisfied 93 B 66 81 75 84 83 74Dissatisfied 6 33 A 17 23 16 15 26 FDon't know 1 2 1 2 0 2 0Satisfied 95 B 72 84 81 88 85 84Dissatisfied 4 26 A 15 18 11 13 16Don't know 1 2 1 1 1 2 0Satisfied 91 B 61 84 D 71 77 76 78Dissatisfied 9 37 A 15 28 A 22 22 22Don't know 1 2 1 1 1 2 0Satisfied 94 B 70 83 86 80 82 84Dissatisfied 3 28 A 16 11 18 16 14Don't know 3 2 1 3 2 2 2



Ease of accessingthe information

Adequacy of theinformation

Clarity of theprocedures

Ease of completionof the procedures

Speed of completion of the

procedures

Response time from the CPVO

services

In %

Shanghai

Paris

Toronto

Buenos Aires




Q2

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(C)International

organisation (D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86Satisfied 91 90 94 E 88 82 96 G 86 91Dissatisfied 8 7 6 12 13 2 14 FH 6Don't know 1 3 1 0 5 D 2 0 3Satisfied 87 95 A 94 E 97 E 82 93 88 90Dissatisfied 10 B 3 4 2 14 CD 4 11 7Don't know 4 2 2 2 4 2 2 3Satisfied 74 85 A 81 75 79 89 G 71 88 GDissatisfied 24 15 18 25 19 10 28 FH 12Don't know 2 0 1 0 1 1 2 0Satisfied 82 87 88 E 85 77 88 80 90Dissatisfied 17 12 11 15 22 C 11 18 9Don't know 1 1 1 0 1 1 2 1Satisfied 76 75 77 72 78 77 73 83Dissatisfied 23 24 22 28 21 22 26 16Don't know 1 1 1 0 1 1 2 1Satisfied 83 83 85 85 75 87 78 84Dissatisfied 14 15 13 15 23 C 9 20 F 15Don't know 3 2 3 0 1 4 2 1




Ease of accessing theinformation

Adequacy of theinformation

Clarity of theprocedures


Speed of completionof the procedures

Response time fromthe CPVO services

In %

Shanghai

Paris

Toronto

Buenos Aires


3.2. Opinions on the financial proceduresof the CPVO

Shanghai

Paris

Toronto

Buenos Aires


Overall opinion on the financial proceduresof the CPVO (1/3)

Q5. Overall, regarding the financial procedures, would you say that you are… (one possible answer)

Q5

4

41 43

5

1 1

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


88

Total satisfied

7

Total dissatisfied

In %

Basis (100%)= 273


Shanghai

Paris

Toronto

Buenos Aires




Q5

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E )

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Extremely satisfied 6 B 1 3 6 4 6 1Very satisfied 59 B 23 36 41 45 39 47

Somewhat satisfied 27 60 A 49 41 41 44 41Somewhat dissatisfied 3 7 5 4 5 5 4Very dissatisfied 1 0 0 1 1 1 1Extremely dissatisfied 0 2 0 2 0 1 1Don't know 4 7 7 4 3 5 4Satisfied 92 B 85 88 89 91 89 89Dissatisfied 4 9 5 7 6 6 6Don't know 4 7 7 4 3 5 4



In %

Shanghai

Paris

Toronto

Buenos Aires




Q5

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 5 3 6 3 1 4 6 3Very satisfied 38 46 40 30 47 D 52 G 32 43

Somewhat satisfied 46 39 44 52 40 34 52 F 41Somewhat dissatisfied 6 4 5 10 4 4 4 6Very dissatisfied 0 2 1 2 0 0 1 2Extremely dissatisfied 1 0 1 2 0 0 2 0Don't know 3 7 4 2 8 4 4 5Satisfied 90 87 90 85 88 91 89 87Dissatisfied 8 6 6 13 4 4 7 8Don't know 3 7 4 2 8 4 4 5




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the financial procedures (1/4)

Q4. We are now going to talk more specifically about your perception of the financial procedures regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q4

Clarity of invoices or debit notes

Accuracy of invoices (right amount)

Payment by means of bank transfers

Payment by means of a charge accountheld with the CPVO

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

10 54 29

14 55 26

6 44 31

4 22 15

93

TOTAL satisfied

95

81

41

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires




Q4


Accuracy of invoices (right amount)

Payment by means of bank transfers

Payment by means of a charge accountheld with the CPVO

4 e e

2 - -

8 1 1

3 - 1

5

2

10

4


VeryDissatisfied


TOTAL Dissatisfied

In %

Basis (100%)= 273

Don’tknow

2

3

9

55

Shanghai

Paris

Toronto

Buenos Aires




Q4

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Satisfied 95 90 91 90 99 CD 93 94Dissatisfied 4 7 5 9 1 5 5Don't know 1 3 4 1 0 2 1Satisfied 98 94 95 97 97 96 97Dissatisfied 1 4 1 3 2 3 1Don't know 1 2 4 0 1 2 2Satisfied 86 B 74 76 84 82 77 88 FDissatisfied 6 16 A 13 10 9 14 G 4Don't know 8 10 11 6 8 9 7Satisfied 49 B 31 52 E 41 33 37 48Dissatisfied 1 8 4 3 5 4 4Don't know 51 61 44 56 62 C 59 48




Accuracy of invoices(right amount)

Payment by meansof bank transfers

Payment by meansof a charge accountheld with the CPVO

In %

Shanghai

Paris

Toronto

Buenos Aires




Q4

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(C)International


Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86Satisfied 94 93 93 95 94 93 92 97Dissatisfied 6 4 5 5 4 4 7 3Don't know 0 3 2 0 3 2 2 0Satisfied 97 95 95 97 97 97 98 94Dissatisfied 4 1 3 2 1 0 1 6Don't know 0 4 2 2 1 3 2 0Satisfied 83 82 81 80 78 81 78 83Dissatisfied 10 8 10 13 14 9 14 8Don't know 8 10 9 7 8 10 8 9Satisfied 42 40 39 38 43 37 40 42Dissatisfied 5 3 3 5 6 1 7 5Don't know 53 57 58 57 51 62 53 53





Accuracy of invoices(right amount)

Payment by meansof bank transfers

Payment by meansof a charge accountheld with the CPVO

In %

Shanghai

Paris

Toronto

Buenos Aires


3.3. Opinions on the languages used by the CPVO

Shanghai

Paris

Toronto

Buenos Aires


Overall opinion on the languages used by the CPVO (1/3)

Q7. Overall, regarding the languages used, would you say that you are… (one possible answer)

Q7

28

49

17

6

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


94

Total satisfied

6

Total dissatisfied

In %

Basis (100%)= 273

NB: Don’t know = e

Shanghai

Paris

Toronto

Buenos Aires




Q7

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Extremely satisfied 33 B 20 24 30 27 26 31Very satisfied 51 46 45 54 46 53 41

Somewhat satisfied 10 25 A 23 D 11 19 16 19Somewhat dissatisfied 6 7 8 5 6 5 9Very dissatisfied 0 0 0 0 0 0 0Extremely dissatisfied 0 0 0 0 0 0 0Don't know 0 1 0 0 1 1 0Satisfied 94 92 92 95 93 94 91Dissatisfied 6 7 8 5 6 5 9Don't know 0 1 0 0 1 1 0



In %

Shanghai

Paris

Toronto

Buenos Aires




Q7

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 21 36 A 32 E 22 18 39 G 23 26Very satisfied 52 44 49 53 49 44 52 48

Somewhat satisfied 20 16 14 22 21 10 22 F 17Somewhat dissatisfied 8 4 5 3 10 7 3 8Very dissatisfied 0 0 0 0 0 0 0 0Extremely dissatisfied 0 0 0 0 0 0 0 0Don't know 0 1 0 0 1 0 0 1Satisfied 92 95 95 97 E 88 93 97 91Dissatisfied 8 4 5 3 10 7 3 8Don't know 0 1 0 0 1 0 0 1




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the langages used by theCPVO (1/4)

Q6. We are now going to talk more specifically about the languages used by the CPVO. For each of the following elements, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q6

Availability of a language you are comfortable with when

communicating with the CPVO

Quality and ease of understanding of the language used on the CPVO

internet site

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

37 46 12 95

TOTAL satisfied

29 42 18 89

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires



Q6

Availability of a language you are comfortable with when


Quality and ease of understanding of the language used on the CPVO

internet site

4 1 e 5

4 e - 4


VeryDissatisfied



In %

Basis (100%)= 273

TOTAL Dissatisfied

Don’tknow

e

7

Shanghai

Paris

Toronto

Buenos Aires




Q6

Basis (100%)= 273

Availability of a language you are comfortable with

when communicating with the CPVO

Quality and ease of understanding of the language used on the

CPVO internet site

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Satisfied 94 95 93 97 94 96 93Dissatisfied 6 4 7 3 5 3 7Don't know 0 1 0 0 1 1 0Satisfied 91 85 89 90 86 88 89Dissatisfied 4 5 4 4 5 3 7Don't know 5 10 7 6 8 9 G 3



In %

Shanghai

Paris

Toronto

Buenos Aires




Q6

Basis (100%)= 273

Availability of a language you are

comfortable with when communicating with

the CPVO

Quality and ease of understanding of the language used on the

CPVO internet site

Less than 50 (A)

50 or more (B)


(C)International


Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86Satisfied 94 97 97 E 100 CE 88 94 98 H 91Dissatisfied 6 2 3 0 10 6 2 8Don't know 0 1 0 0 1 0 0 1Satisfied 90 88 92 95 81 91 88 86Dissatisfied 6 3 3 2 8 3 4 6Don't know 5 9 5 3 12 6 8 8




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the langages used by theCPVO

Q8. Among the following languages, which are all the one(s) you would be comfortable using to communicate with the CPVO? Please give an order of preference (1st choice, 2nd choice and 3rd choice) if you are comfortable with using more than one language. If you are comfortable using only one language, please circle for the 2nd and 3rd choice, code 21.

Q8

English 89%

Dutch 39% French 31%

For standard form questionnaires

English 89%


For communicating throughthe website

English 86%


For invoicing

English 87%


For communicating with the CPVO(written and oral communication)

In %

Basis (100%)= 273

German 31% German 30%

German 28% German 27%

N.B. : None of these languages : 2 clients (Danish and Italian)

N.B. : None of these languages : 0 client

N.B. : None of these languages : 0 client N.B. : None of these languages : 1 client (Italian)

Shanghai

Paris

Toronto

Buenos Aires


3.4. Opinions on the overall quality of theservices

Shanghai

Paris

Toronto

Buenos Aires


Opinion on the overall quality of theservices (1/3)

Q9. Now, regarding the overall quality of the services (technical procedures, financial procedures, and languages) provided by the CPVO, would you say that you are…(one possible answer)

Q9

3

4348

5

1

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


94

Total satisfied

6

Total dissatisfied

In %

Basis (100%)= 273


Shanghai

Paris

Toronto

Buenos Aires




Q9

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Extremely satisfied 5 0 4 3 2 4 G 0Very satisfied 67 B 16 37 38 52 CD 44 40

Somewhat satisfied 28 72 A 52 55 E 40 45 55Somewhat dissatisfied 0 9 5 3 5 6 2Very dissatisfied 0 3 1 1 0 1 2Extremely dissatisfied 0 0 0 0 0 0 0Don't know 0 0 0 0 1 1 0Satisfied 100 B 88 93 96 94 93 96Dissatisfied 0 12A 7 4 5 6 4Don't know 0 0 0 0 1 1 0



In %

Shanghai

Paris

Toronto

Buenos Aires




Q9

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86


Somewhat satisfied 51 44 48 50 48 47 47 52Somewhat dissatisfied 6 2 3 5 6 1 5 6Very dissatisfied 1 1 1 0 3 1 2 1Extremely dissatisfied 0 0 0 0 0 0 0 0Don't know 0 1 1 0 0 1 0 1Satisfied 93 96 95 95 91 97 93 92Dissatisfied 7 3 4 5 9 2 7 7Don't know 0 1 1 0 0 1 0 1




In %

Shanghai

Paris

Toronto

Buenos Aires


3.5. Global satisfaction with the quality of the services provided by the CPVO -

Summary

Shanghai

Paris

Toronto

Buenos Aires


Global satisfaction about the quality of theservices provided by the CPVO

-Summary-

Tota

l sa

tisf

ied

Ext

rem

ely

satisf

ied

Ver

y sa

tisf

ied

Som

ewhat

sa

tisf

ied

Tota

l dis

satified

Som

ewhat

dis

satisf

ied

Ver

y dis

satisf

ied

Ext

rem

ely

dis

satisf

ied

Don’t k

now

Q2-Perception of the technical procedure

Ease of accessing the information 91 7 47 37 7 7 - e 2

Adequacy of the information 91 6 49 36 7 7 - e 2 Clarity of the procedures 80 3 36 41 19 17 1 1 1

Ease of completion of the procedures 85 4 39 42 14 12 1 1 1

Speed of completion of the procedures 76 2 31 43 23 18 3 2 1 Response time from the CPVO services 83 7 38 38 15 12 3 e 2

Q3- Overall opinion of technical procedures 87 2 34 51 11 10 1 - 2

Q4-Perception of the financial procedures

Clarity of invoices or debit notes 93 10 54 29 5 4 e e 2

Accuracy of invoices (right amount) 95 14 55 26 2 2 - - 3

Payment by means of bank transfers 81 6 44 31 10 8 1 1 9

Payment by means of a charge account held with the CPVO 41 4 22 15 4 3 - 1 55

Q5-Overall opinion of perception of the financial procedures

88 4 41 43 7 5 1 1 5

Q6-Languages used by the CPVO

Availability of a language you are comfortable with when communicating with the CPVO

95 37 46 12 5 4 1 e e

Quality and ease of understanding of the language used on the CPVO internet site

89 29 42 18 4 4 e - 7

Q7-Overall opinion of the languages used by the CPVO 94 28 49 17 6 6 - - e

Q9- Overall opinion of the quality of theservices provided by CPVO

94 3 43 48 6 5 1 - e

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires


3.6. Expected improvements regardingthe overall quality of the services

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding theoverall quality of the services (1/2)

Q10. According to you, which improvements could be made in order to improve the overall quality of the services (technical procedures, financial procedures, languages) offered by the CPVO?

Q10

Basis (100%)= 273

Information / Procedure / Application

- “Official forms and technical procedures should be accompanied with more information and instructions. Standard forms should be sent for those who apply for the first time.”(ID 29)

- “The terminology in technical procedures is confused: an appendix with explanations should be very practical.” (ID 454)

- “I would appreciate if I could get from CPVO an overall statement concerning the annual financial obligations I have.” (ID 240)

- “Provide all the forms in the WORD-format instead of Pdf format:applicants need to store and save them in order to revise them later on!” (ID 336)

- “Send forms/ questionnaires on-line!” (ID 65)

- “Regarding the technical procedures I would like to be informed since the arrival of the material to them, during the process and just to receive the final resume.” (ID 130)

- “After having sent a new variety for testing, I'd like to receive a reference which I can use for the first payment, communication, etc…Until now I get this reference after the first payment.” (ID 371)

- “Up-date the questionnaires more frequently (for example the Argyranthemum Technical Questionnaire is missing some questions about the leaves, they are not listed on the questionnaire, but if they are not answered the application is not valid).” (ID 120)

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding theoverall quality of the services (2/2)

Q10. According to you, which improvements could be made in order to improve the overall quality of the services (technical procedures, financial procedures, languages) offered by the CPVO?

Q10

Basis (100%)= 273

Payment / Costs / Finance / Fees

- “Possibility to pay everything once, at a specific date in the year, the whole annual fees for plant varieties protected by the Community. This would make easier problems of payments and avoid delays, especially when you have an important number of species and many anniversary dates.” (ID 190)

- “Be more tolerant on delays of payment (send a simple letter to remind us in case we're late and not a registered letter).” (ID 217)

- “Why withdraw the application or filing when an invoice is "unpaid"? The invoice can be lost or forgotten…. In this cases you should just call us and keep us informed.” (ID 405)

- “An easy way of identifying a payment what it relates to i.e without having to send a fax every time we make a payment.” (ID 498)

Speed

- “Better and quicker communication about the state of the application.” (ID 109)

- “Communicate quickly about problems with the plant varieties!” (ID 348)

- “Technical procedures should be faster, reports should arrive faster (sometimes it takes 4-5 years before a report is ready).” (ID 300)

- “Quicker registration after technical examination. The duration is too long (several years) so that costs increase wrongly. This should be automatically settled -on inquiry-what is not true.” (ID 284)

Shanghai

Paris

Toronto

Buenos Aires


4. Opinions on the costsof the system

Shanghai

Paris

Toronto

Buenos Aires


Q12Overall opinion on the fees (1/3)

Q12. Overall, with regards to the fees, would you say that you are… (one possible answer)

13

52

25

52

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


65

Total satisfied

32

Total dissatisfied

In %

Basis (100%)= 273


Shanghai

Paris

Toronto

Buenos Aires


Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94


Somewhat satisfied 56 47 55 56 48 50 56Somewhat dissatisfied 16 36 A 28 27 21 25 23Very dissatisfied 2 8A 4 3 8 4 6Extremely dissatisfied 1 3 1 2 2 2 1Don't know 4 3 1 1 6 4 2Satisfied 77 B 50 65 67 62 64 67Dissatisfied 19 47 A 33 32 32 32 31Don't know 4 3 1 1 6 4 2





Basis (100%)= 273

In %

Shanghai

Paris

Toronto

Buenos Aires




Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86

Extremely satisfied 0 0 0 0 0 0 0 0Very satisfied 8 18A 11 15 17 13 14 7

Somewhat satisfied 55 50 53 52 49 53 52 55Somewhat dissatisfied 25 23 26 22 22 28 23 26Very dissatisfied 5 6 5 5 8 4 5 6Extremely dissatisfied 3 0 2 2 3 1 3 2Don't know 4 4 3 5 1 0 4 F 5 FSatisfied 64 67 65 67 66 67 66 62Dissatisfied 33 29 32 28 32 33 30 34Don't know 4 4 3 5 1 0 4 F 5 F




In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the different fees (1/4)

Q11.We are now going to talk more specifically about your perception of the different fees for the CPVO protection of the plant varieties. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q11

Application fee (900€ whatever the species)

Examination fees (1020€ to 1200€according to the species and to the data availability)

Take over fee (240€)

Annual fee (300 € per year per variety)

Total cost compared to other systems

Clarity of the fees structure

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

2 6 37

1 5 36

2 11 42

2 18 45

1 7 41

6 28 44

45

TOTAL satisfied

42

55

65

49

78

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires




Q11

34 12 5

34 11 4

18 4 4

21 5 4

24 7 3

11 3 1

51

TOTAL Dissatisfied

49

26

30

34

15

Application fee (900€ whatever the species)

Examination fees (1020€ to 1200€according to the species and to the data availability)






VeryDissatisfied


In %

Basis (100%)= 273

Don’tknow

4

9

19

5

17

7

Shanghai

Paris

Toronto

Buenos Aires




Q11

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Satisfied 53 B 34 45 43 46 45 46Dissatisfied 41 64 A 51 54 48 51 50Don't know 6 2 4 3 5 4 4Satisfied 52 B 28 40 41 44 43 40Dissatisfied 39 61 A 51 49 46 49 48Don't know 9 11 9 9 9 8 12Satisfied 65 B 42 52 56 54 51 61Dissatisfied 16 40 A 27 26 28 27 27Don't know 19 18 21 19 18 22 13Satisfied 77 B 52 59 67 68 64 67Dissatisfied 19 43 A 39 29 27 31 30Don't know 4 5 3 4 4 4 3Satisfied 60 B 36 45 46 53 45 55Dissatisfied 25 42 A 33 31 35 35 29Don't know 15 22 21 23 13 20 16Satisfied 87 B 67 71 78 84 C 82 72Dissatisfied 6 26 A 20 15 11 12 20Don't know 7 7 9 6 5 6 7



Application fee (900€whatever the species)

Examination fees (1020€ to 1200€ according to the species and to the data availability)





In %

Shanghai

Paris

Toronto

Buenos Aires




Q11

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(C)International


Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86Satisfied 39 52 A 44 45 47 48 47 50Dissatisfied 55 46 51 47 52 51 48 45Don't know 6 2 5 8 1 1 5 5Satisfied 39 47 41 47 42 39 45 47Dissatisfied 52 42 48 45 49 48 50 44Don't know 9 12 11 8 9 13 G 5 9Satisfied 50 62 A 55 58 51 68 G 45 60 GDissatisfied 31 23 31 28 22 21 30 26Don't know 19 15 15 13 27 CD 11 25 FH 14Satisfied 62 70 65 67 61 78 GH 59 64Dissatisfied 34 27 31 28 34 21 37 F 30Don't know 4 3 4 5 5 1 4 6Satisfied 43 58 A 52 53 40 58 G 43 52Dissatisfied 36 27 34 33 32 30 35 33Don't know 21 15 14 13 27 CD 12 22 15Satisfied 75 81 81 75 75 86 75 80Dissatisfied 19 13 13 20 18 9 18 F 14Don't know 6 6 7 5 6 6 7 6




Application fee (900€whatever the species)

Examination fees (1020€ to 1200€ according to the species and to the data availability)





In %

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding thesystem of the fees

Q13. According to you, which improvements could be made in terms of clarity of the system of the fees, amount, distribution over the years, and so on…

Q13

Basis (100%)= 273

- “Lower application and examination fees.” (ID 2)

- “The costs to start a legal procedure are high in view of the fact that you almost never win(one ignores the real situation).” (ID 25)

- “Application fee could be lower. Annual fees more centralized into quarter, semi-annual or once a year for all.” (ID 423)

- “Examination fees are very expensive. 4 or 5 years are needed to obtain the CPVO and during all this period, one must pay €1050/year/variety.” (ID 223)

- “All the plant varieties are not a "jackpot", all the fees perceived are far too high.” (ID 176)

- “Annual renewal should be less expensive as very little work can be involved compared to other services.” (ID 501)

-“No standard fees for every fruit-variety! Less fees in the first 5 years period of variety protection, after a small increase, because then the variety has become interesting.” (ID 35)

- “Annual fees at a definite date. All the bank transfers at the same time for the other fees if possible.” (ID 109)

- “Possibility to pay annual fees once at a time.” (ID 190)

-“Annual summary per applicant: when to pay which fees.” (ID 65)

Shanghai

Paris

Toronto

Buenos Aires


5. Opinions on the communication provided by the CPVO

Shanghai

Paris

Toronto

Buenos Aires


Overall opinion on the communication provided by the CPVO (1/3)

Q16. Overall, with regards to the communication provided by the CPVO, would you say that you are… (one possible answer)

Q16

1

34

55

8

Extremelysatisfied

Verysatisfied

Somewhatsatisfied


Verydissatisfied


90

Total satisfied

8

Total dissatisfied

In %

Basis (100%)= 273


Shanghai

Paris

Toronto

Buenos Aires




Q16

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94

Extremely satisfied 2 0 1 2 0 1 1Very satisfied 51 B 14 25 28 45 CD 35 32

Somewhat satisfied 42 69 A 55 61 49 51 61Somewhat dissatisfied 4 12A 16 E 7 2 9 5Very dissatisfied 0 0 0 0 0 0 0Extremely dissatisfied 0 1 1 0 0 1 0Don't know 1 4 1 2 3 3 1Satisfied 96 B 83 81 91 95 C 88 94Dissatisfied 4 13A 17 7 2 10 5Don't know 1 4 1 2 3 3 1



In %

Shanghai

Paris

Toronto

Buenos Aires




Q16

Basis (100%)= 273

Less than 50

(A)

50 or more (B)



(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86


Somewhat satisfied 62 B 49 53 57 56 56 53 58Somewhat dissatisfied 10 B 3 6 5 12 3 9 7Very dissatisfied 0 0 0 0 0 0 0 0Extremely dissatisfied 0 0 0 0 1 0 1 0Don't know 3 0 2 2 3 1 1 2Satisfied 87 97 A 91 93 84 96 89 91Dissatisfied 10 B 3 6 5 13 3 10F 7Don't know 3 0 2 2 3 1 1 2




In %

Shanghai

Paris

Toronto

Buenos Aires


91 8

87

13

26

73

17

80

79 18

52 36

Q14Use of the communication media (1/3)

Q14.We are now going to consider the communication media provided by the CPVO. For each of the following communication media, you will tell me whether you have already used it or not.

Have you already received the official Gazette of the CPVO?

Have you already received other written information from the CPVO by post (other than the official Gazette)?

Have you already connected to the CPVO web site?

Have you already looked for information on the CPVO online database?

Have you already attended meetings between the CPVO and breeders?

Have you already consulted the annual report on the CPVO web site?

Have you already contacted the CPVO by phone in order to get some information?

50 44 6

12

1

3

3

1

-

Yes No Don’tknowIn %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires


Q14Use of the communication media (2/3)Q14.We are now going to consider the communication media provided by the CPVO. For each of the following communication media, you will tell me whether you have already used it or not.

Basis (100%)= 273








Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Yes 47 51 21 47 A 73 AB 49 51No 45 45 69 DE 47 C 23 45 43Don't know 8 4 9 5 4 6 6Yes 51 54 44 59 54 52 54No 38 33 45 D 30 36 38 31Don't know 11 12 11 11 11 10 15Yes 93 89 85 94 94 89 96 ANo 7 9 13 5 6 10 4Don't know 0 2 1 1 0 1 0Yes 81 77 65 80 A 88 A 74 90 ANo 18 19 29 DE 16 12 23 B 9Don't know 1 4 5 3 0 3 1Yes 19 15 7 13 29 AB 15 20No 79 80 92 DE 81 E 68 82 76Don't know 3 4 1 5 2 3 4Yes 27 24 16 25 36 A 21 36 ANo 73 72 81 E 73 64 78 B 62Don't know 0 3 3 2 0 1 2Yes 86 87 81 86 93 A 87 86No 13 13 19 C 13 7 12 14Don't know 1 0 0 1 0 1 0



In %

Shanghai

Paris

Toronto

Buenos Aires


Q14Use of the communication media (3/3)Q14.We are now going to consider the communication media provided by the CPVO. For each of the following communication media, you will tell me whether you have already used it or not.

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(A)International

organisation (B)None(C )

Agricultural (A)

Ornamentals(B)


(C )

Basis 143 101 176 60 77 90 120 86Yes 38 67 A 56 C 68 C 34 56 50 58

No 57 B 26 39 25 60 AB 38 45 40Don't know 4 7 6 7 6 7 5 2Yes 50 56 58 C 57 40 59 53 51

No 40 29 30 23 49 AB 29 36 41Don't know 10 15 12 20 10 12 11 8Yes 93 92 94 C 100 C 83 90 96 92No 6 7 5 0 16 10 3 7Don't know 1 1 1 0 1 0 1 1Yes 76 85 85 C 93 C 62 81 82 79

No 20 15 13 7 32 AB 18 16 19Don't know 4 0 2 0 5 1 3 2Yes 12 24 A 21 17 12 17 17 24No 84 B 73 76 75 84 82 79 72Don't know 4 3 3 8 4 1 4 3Yes 22 33 32 C 37 C 10 27 31 28

No 76 67 66 60 87 AB 73 66 72Don't know 3 0 1 3 3 0 3 0Yes 83 91 88 90 84 86 85 93No 16 9 12 10 16 13 15 7Don't know 1 0 1 0 0 1 0 0











In %

Shanghai

Paris

Toronto

Buenos Aires


Perception of the communication media (1/4)

Q15. For each of the following communication media, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q15

Written information by post

The CPVO web site

Information delivered by phone

The overall frequency of communications

Extremelysatisfied

Verysatisfied

Somewhatsatisfied

3 30 33

6 42 36

18 41 24

3 28 41

66

TOTAL satisfied

84

83

72

The official Gazette of the CPVO 2 15 26 43

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires


Perception of the communication media (2/4)Q15

3 e 1

4 1 e

3 - e

8 2 1

4

5

3

11

TOTAL Dissatisfied


7 1 1 9


The CPVO web site


The overall frequency of communications

The official Gazette of the CPVO


VeryDissatisfied


In %

Basis (100%)= 273

Don’tknow

48

30

11

14

17

Shanghai

Paris

Toronto

Buenos Aires


Perception of the communication media (3/4)Q15. For each of the following communication media, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Q15

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(C)

From 5 to 19(D)

20 or more(E)

Mail(F)

Internet(G)

Basis 140 123 75 97 95 179 94Satisfied 44 37 27 36 59 CD 41 45Dissatisfied 6 15 A 5 12 11 9 10Don't know 26 26 29 E 32 E 16 25 27Not applicable 24 22 39 DE 20 14 25 18Satisfied 70 63 55 70 C 71 C 62 73Dissatisfied 1 6 8 3 2 5 2Don't know 12 14 13 15 10 13 13Not applicable 17 17 24 D 12 17 20 12Satisfied 84 81 79 82 88 80 90 FDissatisfied 5 5 5 5 5 5 6Don't know 9 11 9 11 7 12 G 3Not applicable 2 3 7 E 2 0 3 1Satisfied 87 80 77 85 88 83 85Dissatisfied 1 6 A 3 2 5 4 1Don't know 6 7 11 6 3 6 8Not applicable 6 7 9 7 4 7 6Satisfied 75 66 57 69 86 CD 71 74Dissatisfied 8 15 19 E 14 3 13 G 6Don't know 11 15 19 E 12 7 11 15Not applicable 6 4 5 5 4 5 5


Number of files registered Means of respondingIn %


The CPVO web site


The overall frequency of

communications


Shanghai

Paris

Toronto

Buenos Aires


Q15


The CPVO web site


The overall frequency of

communications


Less than 50 (A)

50 or more (B)


(C)


(D)None(E)

Agricultural (F)

Ornamentals(G)


(H)

Basis 143 101 176 60 77 90 120 86Satisfied 33 56 A 46 E 55 E 30 45 44 53Dissatisfied 8 14 11 15 7 9 12 9Don't know 29 19 24 18 32 29 17 22Not applicable 30 B 11 19 12 31 CD 17 27 16Satisfied 66 70 70 E 76 E 55 70 66 69Dissatisfied 4 3 2 3 8 1 8 1Don't know 12 13 13 13 14 12 9 13Not applicable 18 14 15 8 23 D 17 17 17Satisfied 83 88 85 E 95 CE 74 81 84 84Dissatisfied 5 4 5 5 7 5 7 7Don't know 9 7 9 D 0 13 D 13 G 5 8Not applicable 3 1 1 0 6 D 1 4 1Satisfied 80 88 84 84 81 84 82 91Dissatisfied 4 3 3 2 5 0 5 F 3Don't know 8 5 6 7 9 9 H 6 1Not applicable 8 4 7 7 5 7 7 5Satisfied 67 84 A 76 E 82 E 58 79 69 72Dissatisfied 16 B 4 10 7 14 7 14 10Don't know 11 10 10 8 20 CD 9 11 13Not applicable 6 2 4 3 8 5 6 5




In %

Perception of the communication media (4/4)Q15. For each of the following communication media, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires


14

66

6 113

Totallyagree

Ratheragree

Ratherdisagree

Totallydisagree

Don’t know

Q17Overall opinion on the communication provided by the CPVO (1/3)

Allow you to make your requests understandable

Keep you sufficiently informed

Are clear enough

14

60

141

11

Totallyagree

Ratheragree

Ratherdisagree

Totallydisagree

Don’t know

17

62

111

9

Totallyagree

Ratheragree

Ratherdisagree

Totallydisagree

Don’t know

Q17. Regarding the current communication documents provided by CPVO, would you say that you totally agree, rather agree, rather disagree, or totally disagree with the following sentences? (one possible answer per line)

In %

Basis (100%)= 273

Shanghai

Paris

Toronto

Buenos Aires




Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(A)

From 5 to 19(B)

20 or more(C )

Mail(A)

Internet(B)

Basis 140 123 75 97 95 179 94

Agree 84 75 80 72 88 B 78 84

Disagree 3 12A 8 C 11 C 1 7 6

Don't know 13 13 12 16 11 15 10

Agree 84 B 63 67 68 83 AB 72 77

Disagree 6 25 A 25 C 15 7 16 14

Don't know 11 12 8 16 9 12 10

Agree 86 B 69 73 71 88 AB 77 81

Disagree 7 20 A 17 C 16 C 6 14 11

Don't know 6 11 9 12 5 9 9



Allow you to makeYour requests understandable

Keep you sufficientlyinformed

Are clear enough

In %

Shanghai

Paris

Toronto

Buenos Aires




Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(A)International


Agricultural (A)

Ornamentals(B)


(C )

Basis 143 101 176 60 77 90 120 86

Agree 78 84 84 C 80 73 90 BC 77 77

Disagree 8 3 6 2 10 3 11A 5

Don't know 13 13 10 18 17 7 13 19 A

Agree 69 80 A 79 C 80 C 60 80 74 69

Disagree 17 11 11 7 25 AB 16 18 14

Don't know 13 9 10 13 16 4 8 17 A

Agree 73 87 A 82 75 71 88 B 73 79

Disagree 17 B 6 10 15 17 7 18 A 12

Don't know 10 7 8 10 12 6 8 9




Allow you to makeYour requests understandable

Keep you sufficientlyinformed

Are clear enough

In %

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding thecommunication (1/2)

Q18.According to you, which improvements could be made in order to improve the communication of the CPVO?

Q18

Basis (100%)= 273

The Official Gazette

- “CPVO Gazette should be free for customers of CPVO. In any case, important changes (e.g. policy changes, fees changes etc.) to the regulation should be announced not only in the Gazette, but also by mail to all customers, and/or by an announcement email.” (ID 300)

- “The official Gazette is almost unreadable not clear.” (ID 357)

- “The official Gazette is very confusing because of all the different languages (in the introduction!). Moreover the applicants are unclear because named by the registration code.” (ID 469)

- “Separate language volumes for Gazette. All in one is becoming difficult to use: now there are so many.” (ID 499)

Information

- “Regular information on classifiable papers/sheets.” (ID 176)

- “The information provided by CPVO should be more frequent.” (ID 245)

- “Report about process, especially when failures.” (ID 453)

Shanghai

Paris

Toronto

Buenos Aires


Expected improvements regarding thecommunication (2/2)

Q18.According to you, which improvements could be made in order to improve the communication of the CPVO?

Q18

Basis (100%)= 273

Internet / E-mail / Online

- “Send by e-mail before mailing/faxing.” (ID 120)

- “A message service by e-mail for the latest news ! This services should work by field (ornamentals, food, etc.)” (ID 355)

- “You could, if you have not already, set up an email "alert" service to actively publish changes, e.g to fees etc by email. That would help people like me whose main role is elsewhere but who do some work with CPVO.” (ID 522)

- “We should be able to check by the web the reports of the variety test step by step !”(ID 363)

- “Examples of completed application forms could be included on the website.” (ID 486)

Shanghai

Paris

Toronto

Buenos Aires


6. Opinion on a possible introductionof e-business / internet solution

Shanghai

Paris

Toronto

Buenos Aires


Probability of use of on line services (1/3)

Q19. The CPVO is considering implementing e-business solutions for the breeders. For each of the following on line services, please tell us whether you would certainly use it, probably use it, probably not use it, or certainly not use it if they were provided by the CPVO?

Q19

Basis (100%)= 273

Electronic applications

Electronic tracking of progress regarding the technical procedures

Electronic invoicing

Secured electronic payments (with a credit card number)

Electronic tracking of progress regarding the financial procedures

Electronic access to documents

46 42

Certainlyuse it

Probablyuse it

5 3

Certainlynot use it

Probablynot use it

51 39 5 2

22 41 17 11

11 25 30 23

27 38 19 8

54 36 4 2

Don’t know: 4%

Don’t know : 3%

Don’t know : 9%

Don’t know : 11%

Don’t know :8%

Don’t know :4%

Total use it

Total not use it

88 8

90 7

63 28

36 53

65 27

90 6

In %

Shanghai

Paris

Toronto

Buenos Aires




Q19

Basis (100%)= 273


Electronic tracking of progress regarding

the technical procedures


Secured electronic payments (with a

credit card number)


the financial procedures


Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(A)

From 5 to 19(B)

20 or more(C )

Mail(A)

Internet(B)

Basis 140 123 75 97 95 179 94Use it 91 85 87 91 88 85 96 ANot use it 6 10 7 8 8 10 B 3Don't know 3 5 7 1 3 5 1Use it 91 89 87 93 94 87 97 ANot use it 5 8 9 4 5 8 3Don't know 4 2 4 3 1 4 0Use it 66 58 60 62 65 57 74 ANot use it 24 34 31 30 25 35 B 15Don't know 10 8 9 8 9 8 11Use it 39 33 44 C 37 29 32 43Not use it 51 55 45 56 56 58 46Don't know 9 11 11 7 15 10 12Use it 68 59 64 64 66 59 76 ANot use it 25 30 29 28 24 33 B 16Don't know 7 11 7 8 9 8 9Use it 91 87 87 93 88 87 95 ANot use it 4 9 8 5 5 7 3Don't know 5 4 5 2 6 6 2



In %

Shanghai

Paris

Toronto

Buenos Aires




Q19

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(A)International


Agricultural (A)

Ornamentals(B)


(C )

Basis 143 101 176 60 77 90 120 86

Use it 90 87 89 88 87 91 88 84

Not use it 8 8 7 8 9 7 9 12Don't know 3 5 3 3 4 2 3 5

Use it 92 90 93 90 86 92 90 91


Use it 65 61 65 65 56 64 65 65


Use it 41 34 38 30 36 30 40 35


Use it 67 67 67 68 58 70 64 69


Use it 92 88 93 C 93 83 91 90 91







the technical procedures


Secured electronic payments (with a

credit card number)


the financial procedures


In %

Shanghai

Paris

Toronto

Buenos Aires


E-business / Internet solutions suggested

Q20. Would you like to suggest other e-business/ internet solutions?

Q20

Basis (100%)= 273

Information

- “News flash (for example about new procedures or law) with link to detailed info.” (ID 216)

-“Summarize all information such as payments and state of species-procedures.” (ID 109)

- “It would be interesting to find on the Website info about applications/tables in force in accordance with the "customers" numbers of the CPVO.” (ID 211)

- “Availability to database of existing and proposed names of plant varieties as well as other data like country and date of listing, withdrawal, etc….” (ID 479)

Application

- “Electronic filing of applications.” (ID 120)

- “PBR applications on line !” (ID 280)

- “Possibility to fill in and send the questionnaires on line. Attached as well pictures and other necessary documents.” (ID 467)

Internet / E-mail in general

- “Send the official Gazette by e-mail !” (ID 276)

- “Gazette online.” (ID 507)

Shanghai

Paris

Toronto

Buenos Aires


Will to be informed by e mail (1/3)

Q21. Would you like to be informed by e-mail about important deadlines regarding the CPVO applications?

Yes93%

No6%

Don't know1%

Q21

Basis (100%)= 273

In %

Shanghai

Paris

Toronto

Buenos Aires




Q21

Basis (100%)= 273

Satisfied with the

CPVO (A)


CPVO (B)

Less than 5

(A)

From 5 to 19(B)

20 or more(C )

Mail(A)

Internet(B)

Basis 140 123 75 97 95 179 94Yes 93 94 87 95 97 A 90 98 ANo 7 5 9 5 3 9 B 1Don't know 0 2 4 0 0 1 1



In %

Shanghai

Paris

Toronto

Buenos Aires




Q21

Basis (100%)= 273

Less than 50 (A)

50 or more (B)


(A)International


Agricultural (A)

Ornamentals(B)


(C )

Basis 143 101 176 60 77 90 120 86Yes 94 92 97 C 93 84 94 93 97No 5 7 3 5 13 6 7 2Don't know 1 1 0 2 3 0 1 1




In %

Shanghai

Paris

Toronto

Buenos Aires


APPENDIX

Shanghai

Paris

Toronto

Buenos Aires


1. SAMPLE STRUCTURE

Shanghai

Paris

Toronto

Buenos Aires


Dutch 37

German 18

French 16

English 13

Italian 5

Danish 3

Spanish 3

Greek 1

Other 4

Respondents profile 1/4

NationalityNationality Mother tongueMother tongue

Dutch 34

German 16

French 16

English 12

Italian 5

Belgian 4

Spanish 4

Danish 3

Austrian 1

Greek 1

Irish 1

Other 3

In %

Basis (100%)= 273

66

34

Mail Internet

Type of questionnaire completed

Type of questionnaire completed

Shanghai

Paris

Toronto

Buenos Aires


3

6

14

44

15

33

Don't know

Miscellaneous

Fruits

Ornamentals

Vegetables

Agricultural


Type of cropsregistred

Type of cropsregistred

In %

Basis (100%)= 273

75

97 95

Less than 5 From 5 to 19 20 or more

Number of files registered with the

CPVO

Number of files registered with the

CPVO

Shanghai

Paris

Toronto

Buenos Aires


34

18

12

25

Less than 20 From 20 to 50 From 50 to100

100 or more


Number of employeesNumber of employees

In %

Basis (100%)= 273

36

64

Natural Person Legal entity

Respondent categoryRespondent category

Shanghai

Paris

Toronto

Buenos Aires


Respondents profile 4/4Basis (100%)= 273

Registration with otherorganisations

Registration with otherorganisations

National organisationsTotal of yes: 65%

International organisationsTotal of yes: 22%

6Spain – OEVV (Oficina Españolade Variedades Vegetales)

10USA – USPTO (US Patent andTrademark Office)

11UK – DEFRA (Department for Environment Food and Rural Affairs)

23Nederlands – RVK (Raad voorhet Kwekersrecht)

25Germany - BSA (Bundessortenamt)

NB: In rawcounts

US Patent Office, PBR (Canada, Australia, Japan, Zambia), etc...

Shanghai

Paris

Toronto

Buenos Aires


Respondents who would like to receive theresults of the survey

Basis (100%)= 273

72

28

Yes No


Q20. Would you like to receive the results of this survey once it will be completed ?

Shanghai

Paris

Toronto

Buenos Aires


2. QUESTIONNAIRE

Questionnaire

Thank you for participating in this survey. We assure you that your answers will remain strictly anonymous and confidential. Please enter the identification number mentioned in the introduction letter: /__/__/__/

Your overall satisfaction towards the Community Plant Variety Office (CPVO)

Q1. Regarding your overall opinion about the Community Plant Variety Office (CPVO), would you

say that you are… (one possible answer)

• extremely satisfied ...................................... 1 • very satisfied .............................................. 2 • somewhat satisfied ..................................... 3 • somewhat dissatisfied................................. 4 • very dissatisfied .......................................... 5 • extremely dissatisfied ................................. 6 • Don’t Know ................................................. 7

Your opinion about the quality of the services provided by the CPVO

Q2. We are going to talk more specifically about your perception of the technical procedures

(e.g.: standard forms/ standard questionnaires) regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Technical procedures

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Ease of accessing the information ................................1 2 3 4 5 6 7 Adequacy of the information ................................1 2 3 4 5 6 7 Clarity of the procedures ................................1 2 3 4 5 6 7 Ease of completion of the procedures ...........................1 2 3 4 5 6 7 Speed of completion of the procedures ................................................................1 2 3 4 5 6 7

Response time from the CPVO services ................................................................1 2 3 4 5 6 7

Q3. Overall, with regards to the technical procedures, would you say that you are… (one possible

answer)


Q4. We are now going to talk more specifically about your perception of the financial procedures

regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Financial procedures

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Clarity of invoices or debit notes ................................1 2 3 4 5 6 7 Accuracy of invoices (right amount)...............................1 2 3 4 5 6 7 Payment by means of bank transfers ............................1 2 3 4 5 6 7 Payment by means of a charge account held with the CPVO ................................1 2 3 4 5 6 7

Q5. Overall, regarding the financial procedures, would you say that you are… (one possible

answer)


Q6. We are now going to talk more specifically about the languages used by the CPVO. For each

of the following elements, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Language used

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Availability of a language you are comfortable with when communicating with the CPVO................................................................

1 2 3 4 5 6 7

Quality and ease of understanding of the language used on the CPVO internet site .....................1 2 3 4 5 6 7



Q8. Among the following languages, which are all the one(s) you would be comfortable using to communicate with the CPVO? Please give an order of preference (1st choice, 2nd choice and 3rd choice) if you are comfortable with using more than one language. If you are comfortable using only one language, please circle for the 2nd and 3rd choice, code 21.

For standard form

questionnaires For communicating

through the website For invoicing For


Please circle one answer per column 1st 2nd 3rd 1st 2nd 3rd 1st 2nd 3rd 1st 2nd 3rd

Czech 1 1 1 1 1 1 1 1 1 1 1 1

Danish 2 2 2 2 2 2 2 2 2 2 2 2

German 3 3 3 3 3 3 3 3 3 3 3 3

Estonian 4 4 4 4 4 4 4 4 4 4 4 4

Greek 5 5 5 5 5 5 5 5 5 5 5 5

Spanish 6 6 6 6 6 6 6 6 6 6 6 6

French 7 7 7 7 7 7 7 7 7 7 7 7

Italian 8 8 8 8 8 8 8 8 8 8 8 8

Latvian 9 9 9 9 9 9 9 9 9 9 9 9

Lithuanian 10 10 10 10 10 10 10 10 10 10 10 10

Hungarian 11 11 11 11 11 11 11 11 11 11 11 11

Maltese 12 12 12 12 12 12 12 12 12 12 12 12

Dutch 13 13 13 13 13 13 13 13 13 13 13 13

Polish 14 14 14 14 14 14 14 14 14 14 14 14

Portuguese 15 15 15 15 15 15 15 15 15 15 15 15

Slovene 16 16 16 16 16 16 16 16 16 16 16 16

Slovak 17 17 17 17 17 17 17 17 17 17 17 17

Finnish 18 18 18 18 18 18 18 18 18 18 18 18

Swedish 19 19 19 19 19 19 19 19 19 19 19 19

English 20 20 20 20 20 20 20 20 20 20 20 20

No more languages I am comfortable with

21 21 21 21 21 21 21 21

Q9. Now, regarding the overall quality of the services (technical procedures, financial procedures,

and languages) provided by the CPVO, would you say that you are… (one possible answer)


Q10. According to you, which improvements could be made in order to improve the overall quality

of the services (technical procedures, financial procedures, languages) offered by the CPVO?

Your opinion about the costs of the system

Q11. We are now going to talk more specifically about your perception of the different fees for the

CPVO protection of the varieties. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line)

Fees

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Application fee (900€ whatever the species)................................................................1 2 3 4 5 6 7

Examination fees (1020€ to 1200€ according to the species and to the data availability) ................................................................

1 2 3 4 5 6 7

Take over fee (240€)......................................................1 2 3 4 5 6 7 Annual fee (300 € per year per variety) .........................1 2 3 4 5 6 7 Total cost compared to other systems ..........................1 2 3 4 5 6 7 Clarity of the fees structure ................................ 1 2 3 4 5 6 7



Q13. According to you, which improvements could be made in terms of clarity of the system of the

fees, amount, distribution over the years, and so on…

Your opinion about the communication provided by the CPVO

Q14. We are now going to consider the communication media provided by the CPVO. For each of the following communication media, you will tell me whether you have already used it or not. (one possible answer per line)

Communication media Yes No Don’t

know Have you already received the official Gazette of the CPVO? ........................ 1 2 3 Have you already received other written information from the CPVO by post (other than the official Gazette)?...................................................................... 1 2 3

Have you already connected to the CPVO web site?...................................... 1 2 3 Have you already looked for information on the CPVO online database? ...... 1 2 3 Have you already attended meetings between the CPVO and breeders?...... 1 2 3 Have you already consulted the annual report on the CPVO web site?.......... 1 2 3 Have you already contacted the CPVO by phone in order to get some information? ..................................................................................................... 1 2 3


Communication media

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Not applicable

The official Gazette of the CPVO ................................................................1 2 3 4 5 6 7 8

Written information by post ................................1 2 3 4 5 6 7 8 The CPVO web site................................1 2 3 4 5 6 7 8 Information delivered by phone ................................................................1 2 3 4 5 6 7 8

The overall frequency of communications ................................1 2 3 4 5 6 7 8

Q16. Overall, with regards to the communication provided by the CPVO, would you say that you

are… (one possible answer) • extremely satisfied ...................................... 1 • very satisfied .............................................. 2 • somewhat satisfied ..................................... 3 • somewhat dissatisfied................................. 4 • very dissatisfied .......................................... 5 • extremely dissatisfied ................................. 6 • Don’t Know ................................................. 7

Q17. Regarding the current communication documents provided by CPVO, would you say that you

totally agree, rather agree, rather disagree, or totally disagree with the following sentences? (one possible answer per line)

The communication documents provided by the CPVO

Totally agree

Rather agree

Rather disagree

Totally disagree Don’t know

Allow you to make your requests understandable .............................................................1 2 3 4 5

Keep you sufficiently informed ................................1 2 3 4 5 Are clear enough ...........................................................1 2 3 4 5

Q18. According to you, which improvements could be made in order to improve the

communication of the CPVO?

Your opinion about a possible introduction of e-business / internet solutions

Q19. The CPVO is considering implementing e-business solutions for the breeders. For each of the

following on line services, please tell us whether you would certainly use it, probably use it, probably not use it, or certainly not use it if they were provided by the CPVO? (one possible answer per line)

You would use these services…

Certainly use it

Probably Use it

Probably not use it

Certainly not use it

Don’t Know

Electronic applications ...................................................1 2 3 4 6 Electronic tracking of progress regarding the technical procedures ................................ 1 2 3 4 6

Electronic invoicing ........................................................1 2 3 4 6 Secured electronic payments (with a credit card number)................................................................1 2 3 4 6

Electronic tracking of progress regarding the financial procedures ................................ 1 2 3 4 6

Electronic access to documents ................................1 2 3 4 6

Q20. Would you like to suggest other e-business/ internet solutions?

Q21. Would you like to be informed by e-mail about important deadlines regarding the CPVO

applications?

Yes 1

No 2

Your overall satisfaction towards the effectiveness of the protection of your varieties

Q22. We are now going to talk more specifically about your perception of the effectiveness of the

DUS assessment of your candidate varieties regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

DUS Testing

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

Quality of the DUS assessment of the candidate varieties ........................................................1 2 3 4 5 6 7

Speedy delivery of reports ................................1 2 3 4 5 6 7 Correspondence with the CPVO regarding the DUS tests................................ 1 2 3 4 5 6 7

Q23. We are now going to talk more specifically about your perception of the ease of enforcement

of your protection rights regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

Ease of enforcement

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

The respect of the protection of the varieties by those involved in the industry .....................1 2 3 4 5 6 7

The enforcement of the title in courts.............................1 2 3 4 5 6 7 The rules in Council Regulation 2100/94 on enforcement ..............................................................1 2 3 4 5 6 7

The rules under national law on enforcement ................................................................1 2 3 4 5 6 7

Q24. We are now going to talk more specifically about your perception of the scope of the protection of your varieties regarding different criteria. For each criteria, please tell us whether you are extremely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied or extremely dissatisfied. (one possible answer per line).

Scope of Protection

extremely

satisfied

very satisfied

somew

hat satisfied

somew

hat dissatisfied

very dissatisfied

extremely

dissatisfied

Don’t K

now

The scope of exclusive rights provided to holders ................................................................1 2 3 4 5 6 7

The geographic scope of protection...............................1 2 3 4 5 6 7

Q25. Overall, thinking about the effectiveness of the protection of your varieties, would you say that you are…(one possible answer)


Q26. According to you, which improvements could be made by the CPVO in order to improve the effectiveness of the protection of your varieties?

In order to allow us to analyse the answers of this survey per client type, please fill in these last questions RS1 What is your nationality? (several possible answers) RS2 What is your mother tongue? (one possible answer)

RS1 RS2

Belgium 1 Czech 1 Czech 2 Danish 2 Danish 3 German 3 German 4 Estonian 4 Estonian 5 Greek 5 Greek 6 Spanish 6 Spanish 7 French 7 French 8 Italian 8 Irish 9 Latvian 9 Italian 10 Lithuanian 10 Cypriote 11 Hungarian 11 Latvian 12 Maltese 12 Lithuanian 13 Dutch 13 Luxemburguese 14 Polish 14 Hungarian 15 Portuguese 15 Maltese 16 Slovene 16 Dutch 17 Slovak 17 Austrian 18 Finnish 18 Polish 19 Swedish 19 Portuguese 20 English 20 Slovene 21 Slovakian 22 Finnish 23 Swedish 24 English 25

Other Please specify:

Other Please specify:

RS3 You are … A natural person 1 Acting on behalf of a legal entity 2 RS4 What types of crops have you registered with the CPVO?

(several possible answers)

Agricultural 1 Vegetables 2 Ornamentals 3 Fruits 4 Miscellaneous 5

RS5 What is the number of employees working in your company ? /__/__/__/__/__/ RS6 Have you registered any varieties with another organisation other than the CPVO? Yes, with a national organisation Please specify: ................................................................ 1 Yes, with an international organisation Please specify: .......................................................................................2 No...................................................................................3 RS7 Would you like to receive the results of this survey once it will be completed?

Yes

Please indicate your name and the company in which you are working:

______________________________________

1

No 2

IFOP INTERNATIONAL THANKS YOU FOR YOUR PARTICIPATION PLEASE CHECK THAT YOU ANSWERED ALL THE QUESTIONS

shanghai paris cpvo toronto customer …...customers and maintain their commitment to the system. in...

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