sgad unit 1b

8/3/2019 SGAD Unit 1b

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Unit 1b



Sales deal with customer orders.

Marketing is sometimes dealt with in large

organisations eg advertising products



Who is involved?

Sales Manager Sales

Representatives Customer Service

Assistants

AdministrativeAssistants Market Research

Personnel

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Activities of Sales Staff

Selling The Product

Quotations Processing Orders Paperwork - Delivery Notes, Invoices etc

Sending Products tocustomer Customer Records

Activities of Marketing Staff

Marketing Products

Market Research Market Analysis Advertising /Promotion Public Relations After Sales Service



Seller

Processed in Sales Department –usually in response to a letter of

enquiry from a customer/buyer.

Sent to customer/buyer – sets out

prices, delivery dates and asks forconfirmation of order.

Buyer

Received by PurchasesDepartment.

Processed by Purchases– they

compare it with other quotations

and select the best buy.



Purchases is involved in buying raw materials,goods and equipment required by the firm

Sometimes merged with operations department in small organisations



Who is involved?

HR Manager Training Officer

Health and Safety

Officer Careers Officer

Admin Assistant



Recruitment

Advertise jobs

Prepare job descriptions/specifications etc

Prepare application forms

Prepare list of applicants and interview

Give feedback to candidates



Managing Staff

Prepare contracts of employment

Keep records of employee details, holidays,sickness and accidents

Deal with disciplinary issues

Arrange training courses



Legislation

Ensure that government guidelines are

adhered to Staffs health and safety is looked after



Who is involved?

Finance Manager Accountants

Assistants

Invoice Supervisor Invoice Processors



Working with the Purchases Department

Check invoices and statements from suppliers

Prepare cheques to be sent to suppliers



Buyer

Received and passed to

Finance Department.

Processed by Finance – they

make checks. If OK, they will

forward payment to the seller

(usually a cheque).

Seller

Processed in the Finance

Department. They get details

of amounts owed etc from theSales Department

Sent to customer – asks for

payment within a stated

period of time



Seller

Processed in Finance Dept

Sent to Buyer to advise of

payments received, goods bought,

and amount owing.

Buyer

Received by Finance Department

Processed by Finance Dept

which checks to see that the

statement is accurate.



Working with the Sales Department

Prepare Invoices, Credit notes and Statements

to be sent to customers

Pay in cash and cheques from customers



KNOX OFFICE SUPPLIES

Pencaitland Road

HADDINGTON

CREDIT NOTE

Credit Note No: 0745

Date: 26 April

Tel: 01620 291998

Fax: 01620 291999

To:

Print Quick

212 South Street

GLASGOW

G21 2QT

Quantity Description Unit Price Cost

1 Typist Chair £50.00 50.00Less

Trade Discount 5.00

45.00

Add VAT 7.48

TOTAL 52.48

SellerProcessed in Finance

Department. They get

details of value of

goods returned bycustomer.

Sent to customer –

advises seller of

amount of refund.



Employees

Calculate wages

Reporting

Preparing Final Reports



The size of the organisation will mean that theymay be organised differently

Information must always be accurate and flowfreely



There will be a Computing Services or ITSupport Department in many largeorganisations to assist in

installing new software maintain equipment

trouble-shooting



Provides support to other departments in theform of

Admin Support

Mail handling Reception duties

Reprographics - photocopying

Petty cash

Purchases of small items of stationary



Who is involved?

Manager Receptionist

SwitchboardOperator

Reprographic Staff Mail Room Staff

Computer Operators



If centralised – all administrative tasks areundertaken by one AdministrationDepartment eg photocopying, sending mail,

arranging travel and filing

If decentralised – administrative tasks areundertaken in individual departments



Efficient service – specialist staff

Noisy equipment in one location

Basic tasks eg filing will not be overlooked

More cost effective to introduce newequipment eg scanners



Passing work to and from the AdministrationDepartment may be time consuming

Urgent tasks may be delayed if theAdministration Department is located somedistance away

If communication is poor betweendepartments– quality of work may suffer

sgad unit 1b

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