Stephen Gill29 Brightman Street, Gorton, Manchester M18 8GN

Mobile: 07760 117955- stegill10@yahoo.co.uk

Organised and effective administrator and customer service specialist with a range of experience in a variety of sectors including banking, financial services, business support and hospitality.

A friendly and outgoing team player, with a tenacious attitude to delivering work to a high standard. Excellent time management skills and committed to delivering work to deadlines. Adaptable to new ways of working and passionate about developing others within the team. Following the undertaking of several temporary assignments, now seeking permanent employment in a progressive and dynamic environment.

Skills

ExperienceCustomer Account Manager, Peninsula Business Services.June 2015 - January 2016 (Six month contract)

Working within HROnline, an absence management software provider, responsible for setting up new clients and being their point of contact for their ongoing use of the system.

Key contribution to breaking sales targets by setting up over 750 new clients in one quarter Worked closely with the sales team to ensure an integrated customer experience Maintaining client records effectively Providing outstanding client support to a variety of over 30 clients per day Managing e-mail and telephone queries in a timely and effective manner Encouraging ongoing use of the system to meet sales targets

Variety of temporary assignments in administrative positions.January 2014 – June 2015.

Worked on a variety of temporary assignments including:o Certification Executive, Centre for Assessment Ltd.

o Stock Administrator, Brighthouse.

o Transfers Administrator, TD Direct Investing.

o Senior Customer Service Administrator, Claims Advisory Group

Day to day duties included:o General administration duties; including dealing with inbound and outbound mail and general office

tasks.o Liaising with teams across the businesses effectivelyo Database management requiring excellent attention to detail o Providing outstanding customer service; by e-mail, over the phone and face-to-faceo Training on and effective use of variety of internal IT systemso Adherence to regulatory requirements o Testing and development of new working processes

Effective communication skills at all levels Strong team ethosExcellent presentation skills Excellent customer service skillsHighly organised and diligent Enthusiasm and perseveranceExperience of training and developing a team Highly IT literate

Dealing with commercially sensitive information

o Generating and producing sales or status reportso Team training and development

Efficient onboarding in to new roles, businesses and sectors and development of effective relationships to hit the ground running.

Administration Assistant, Lloyds Banking Group.October 2010 – January 2014

Working for the Bereaved Service Centre for the Halifax Bank Of Scotland Responsibility for the administration and the finalization of estate and the closure of accounts for deceased

customers Subject Matter Expert and quality checker within the team, responsible for training the wider team Duties included closing accounts, issuing funds to executors or solicitors via cheque, checking documents

to ensure they are certified and match the customer’s records and liaising with the wider business to close other accounts

Dealing with solicitors and executors; by letter, telephone and e-mail Adherence to confidentiality and FSA guidelines

General Duties Administrator, Royal Bank of Scotland Group.November 2004 - October 2010

Working on the distribution team in payments and customer liaison Duties included managing the work queues and linking in payments, telephoning customers with

confirmation of payment, filing and scanning paperwork to clients, updating the works queue stats for the team and completing system checks on a weekly basis.

Adherence to confidentiality and FSA guidelines.

Safety Steward, Manchester United Football Club.August 2005 – present

Work at all of Manchester United’s home matches as well as concerts and special events. Duties include customer service, assisting guests with queries, directing and managing crowds. Fully First Aid qualified and responsible for administering or directing fans to medical assistance. Managing and reporting incidents.

Education

2007/2015: First Aid and Fire Awareness. Manchester United Football Club2003: AVCE ICT and AS Level General Studies. Ashton Sixth Form College2002: GCSEs: English, English Literature, Maths, Science (Dual Award). Wright Robinson Sports College