sfs 4 (sqa unit code - h4gv 04) communicate … 4 (sqa unit code - h4gv 04) communicate effectively...

SfS 4 (SQA Unit Code - H4GV 04) Communicate effectively with others

SfS 4 (SQA Unit Code - H4GV 04) - Communicate effectively with others

Overview This standard is about communicating effectively with others – orally, in

writing, using electronic and/or telecommunication and using non-verbal forms

of communication.

The term ‘others’ is used broadly to cover any child, adult, group, community

or agency that workers come into contact with, either directly or indirectly. It

includes members of the public, individuals who are clients of the security

sector, and colleagues in the workplace.

This unit includes the following activities:

1. Develop and maintain communication with people

2. Maintain the security of information

Target Group

This standard is designed to be applicable to everyone who works in the

security sector.



Performance criteria

You must be able to:

Develop and maintain communication with people

P1 communicate in a manner that is consistent with relevant legislation,

policies and procedures

P2 communicate with people in a form and manner and using language that:

is open and respectful of them as individuals, is consistent with their level

of understanding, culture, background and preferred ways of

communicating, is appropriate to the context in which the communication

is taking place, promotes equality and values diversity

P3 give people opportunities to check their understanding of the information you have given them and ask questions

P4 take the appropriate action to reduce any barriers to effective

communication

P5 make records that are accurate, legible and complete, contain only the

information necessary for the record’s purpose, and are free from

labelling and discrimination

P6 seek support when you are having difficulty communicating effectively

You must be able to:

Maintain the security of information

P7 comply with legislation, policies and procedures related to the security of

information

P8 disclose information only to those who have the right and need to know it

P9 take the appropriate precautions when communicating confidential or

sensitive information

P10 maintain the security of records when handling and storing them

P11 alert the appropriate person when you think the security of information is

not being maintained or information is being misused



Knowledge and understanding

You need to know and

understand:

Communicate effectively with others

K1 the legislation, organisational policies and procedures that apply to

communication and particularly the security and management of

information

K2 the nature of effective communication (including when you feel confident

communicating and when you do not)

K3 the reasons for effective communication being an essential aspect of

work in the security sector

K4 the barriers to effective communication including:

K5 those related to personal differences in: culture, language, gender,

literacy levels, experience, health/illness

K6 environmental barriers

K7 social barriers

K8 how to modify communication so that the differences between you and

the people you are communicating with are minimised

K9 how to communicate with people in ways which are open to them, show

respect and promote equality and value diversity (non-verbally, orally, in

writing and electronically)

K10 how the context in which communication takes place can affect people’s

ability to understand and communicate

K11 the reasons for checking with people to ensure that they understand the

information you are giving them and allowing them to ask questions

K12 the actions that can be taken to reduce barriers to communication and

how to put them into practice

K13 the nature and purpose of the records you make

K14 the nature of information that might be sensitive and/or confidential and

the subtleties of this

K15 the reasons for records only containing the information that is necessary

for the record’s purpose and being free from labelling and discrimination

K16 the reasons for only disclosing information to those people who have the

right and need to know it and how you identify these people

K17 what the appropriate precautions might be when communicating

information

K18 how to handle and store information securely and safely

K19 the reasons for alerting an appropriate person when you have concerns

about the handling of/misuse of information and who that person might

be on different occasions and in different circumstances



Developed by Skills for Security

Version number 1

Date approved May 2010

Indicative review date

May 2013

Validity

Status Original

Originating organisation

Skills for Security

Original URN

FM position

Relevant occupations

sfs 4 (sqa unit code - h4gv 04) communicate … 4 (sqa unit code - h4gv 04) communicate effectively...

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