sfo consultants

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415.294.1110 | [email protected] | www.SFOconsultants.com | www.Optirate.com Why We Do What We Do? We believe Community Banks, Regional Banks and Credit Unions (cumulatively referred to as Community FIs or FIs) are better positioned to serve Retail and Small Business customers than larger banks and nonbank competitors. We believe that Community FIs can create strong customer loyalty, while in parallel growing revenues and profitability by delivering a more compelling value proposition. We believe that Retail and Small Business customers – when presented with a compelling value proposition – from Community FIs will embrace the offering and the opportunity. We believe that Community FIs and Retail & Small Business customers want to engage in a meaningful banking relationship, yet selfimposed roadblocks – many from the Community FIs continue to impede the natural connection. What We Do? SFO Consultants is a unique boutique focused on transformational consulting. We offer unvarnished truths supported by factbased, data driven analysis and insights. We are unafraid to tell the truth, with the objective of enabling Community FIs gain visibility and direction to greater success. We focus on speed to action along with factbased, data driven analysis that create the right Business Strategy for your FI, Key Performance Metrics that inform, and Operational Initiatives that deliver quantifiable value. How We Do It? We believe that the best decision making process is based on sound data, insightful analytics with factbased debate about strategic options and implications to business model, customer types, capabilities, customer selection, and ability to compete. Our team has over 100 years of banking and consulting expertise, we have seen and worked through many business challenges, and know what it takes to create quantifiable results. We work closely with a small team of decision makers to assess the opportunities and implications, and refine the Business Strategy until it meets the strategic, financial and operational expectations of the senior management team and the Board of Directors. Further, we partner with our clients to move beyond the Strategic Plan, with the definition and execution of tactical initiatives. We build the implementation roadmap so that the FI begins to recognize tangible and quantifiable value within weeks.

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SFO Consultants is a boutique transformational consulting firm focused on delivering Business Strategy and Operational Excellence advisory services to Community Financial Services including Community Banks, Regional Banks and Credit Unions.

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Page 1: SFO Consultants

 

415.294.1110 | [email protected] | www.SFOconsultants.com | www.Optirate.com  

 Why  We  Do  What  We  Do?  

 We   believe   Community   Banks,   Regional   Banks   and   Credit   Unions  (cumulatively   referred   to   as   Community   FIs   or   FIs)   are   better  positioned  to  serve  Retail  and  Small  Business  customers  than  larger  banks   and   non-­‐bank   competitors.     We   believe   that   Community   FIs  can   create   strong   customer   loyalty,   while   in   parallel   growing  revenues   and   profitability   by   delivering   a   more   compelling   value  proposition.  

 We  believe   that  Retail   and   Small   Business   customers   –  when  presented  with   a   compelling   value   proposition   –  from  Community  FIs  will  embrace  the  offering  and  the  opportunity.    We  believe  that  Community  FIs  and  Retail  &  Small  Business  customers  want  to  engage  in  a  meaningful  banking  relationship,   yet   self-­‐imposed   roadblocks   –   many   from   the   Community   FIs   -­‐   continue   to   impede   the   natural  connection.        What  We  Do?  

   SFO   Consultants   is   a   unique   boutique   focused   on   transformational   consulting.    We   offer  unvarnished   truths   supported   by   fact-­‐based,   data   driven   analysis   and   insights.     We   are  unafraid  to  tell  the  truth,  with  the  objective  of  enabling  Community  FIs  gain  visibility  and  direction  to  greater  success.    We   focus   on   speed   to   action   along  with   fact-­‐based,   data   driven   analysis   that   create   the  right  Business  Strategy  for  your  FI,  Key  Performance  Metrics  that  inform,  and  Operational  Initiatives  that  deliver  quantifiable  value.        

   How  We  Do  It?    

We  believe  that  the  best  decision  making  process   is  based  on  sound  data,   insightful   analytics   with   fact-­‐based   debate   about   strategic  options   and   implications   to   business   model,   customer   types,  capabilities,  customer  selection,  and  ability  to  compete.    Our  team  has  over  100  years  of  banking  and  consulting  expertise,  we  have  seen  and  worked  through  many  business  challenges,  and  know  what  it  takes  to  create  quantifiable  results.    

We  work  closely  with  a  small  team  of  decision  makers  to  assess  the  opportunities  and  implications,  and  refine  the  Business  Strategy  until   it  meets   the   strategic,   financial   and  operational   expectations  of   the   senior  management  team  and  the  Board  of  Directors.    Further,   we   partner   with   our   clients   to   move   beyond   the   Strategic   Plan,   with   the   definition   and   execution   of  tactical   initiatives.     We   build   the   implementation   roadmap   so   that   the   FI   begins   to   recognize   tangible   and  quantifiable  value  within  weeks.      

Page 2: SFO Consultants

 

415.294.1110 | [email protected] | www.SFOconsultants.com | www.Optirate.com  

Why  Action  Is  Necessary    The  business  of  Retail  and  Small  Business  Banking  has  changed  much  in  just  the  last  five  to  ten  years.    Banks  are  under  pressure  to  deliver  services  seemingly  at  no   cost   to   the   customers   while   facing   incredible   threats   from   virtually   every  direction  including:    • Regulatory   Pressures   impacting   operating   costs   and   ability   to   generate  

revenue.  • Changing   Technology   including   internal   and   customer   facing   applications  

resulting  in  myriad  of  options,  few  of  which  demonstrate  real  ROI  but  many  of  which  have  become  “must  have  table  stakes”.  

• Unrelenting   competitive   threat   from   traditional   competitors   and   non-­‐banks,   including   large   banks,   Credit   Unions,   Smarty   Pig,   Prosper,   Lending  Club,  Simple,  Moven,  PayPal,  Square,  Green  Dot,  Wal-­‐Mart,  and  many  others.  

• Weak  economy  and  a  weak  near-­‐term  outlook  resulting  in  anemic  revenue  growth  and  sub  hurdle-­‐rate  ROE.    

     Imitation  Is  The  Sincerest  Form  of  Flattery,  but  Will  It  Deliver  For  Your  FI?    Bank   executives   are   under   immense   pressure   to   do   something   to   improve  revenue  growth,  to  improve  ROE  and  to  find  a  way  to  satisfy  shareholders  who  are  clamoring  for  2x  –  3x  P/B  valuation  levels  not  seen  by  Banks  in  a  very  long  time.    Technology  vendors  and  industry  pundits  are  never  at  a  loss  for  new  ideas  that  will  “improve  engagement”  but  almost  all  fail  to  connect  the  dots  to  revenue  and  profitability.     PFM,   P2P   payments,   unbanked,   underbanked,   mobile   banking,  financial   literacy,   Free   Checking,   Prepaid,   Reward   Checking,  merchant   funded  rewards,  wealth  management,   Treasury   services,   payroll   services,   and   the   list  goes  on.    All  of  the  above  are  valuable  products,  but  not  all  of  them  are  valuable  for  every  Bank!          About  SFO  Consultants    SFO   Consultants   is   a   strategy   and   operational   excellence   advisory   firm   focused   on   helping   Financial   Services  executives   address   their   most   pressing   issues.     We   work   collaboratively   with   our   clients   leveraging   our  experience  and  fact-­‐based  analysis  to  create  strategies  and  tactical   initiatives  that  result   in  near-­‐term  and  long-­‐term  growth  and  profitability.    Contact  us  for  a  Free  Consultation  at  415.294.1110  or  [email protected]      Key  Staff  Members    

Serge  Milman  is  the  Principal  Consultant  of  SFO  Consultants.  Serge  is  a  recognized  leader  in  the   areas   of   strategy   development,   innovation,   business   profitability   measurement   &  improvement,  and  operational  performance  improvement.    Serge   has   served   clients   in   numerous   industries  &   sectors,   including   banks,   credit   unions,  insurance   companies,   brokerages,   credit   card   companies,   payment   processors,   airline  companies,  manufacturers,  universities,  and  technology  companies  during  his  more  than  20  year   career.       He   can   be   reached   by   phone   at   415.294.1110   and   via   email   at  [email protected]    

“Banks   face   unprecedented  volume   of   challenges   at  ever   escalating   levels   of  complexity”      “The  days  of  3/6/3  are  well  behind  us;  Bankers  need   to  adapt   by   developing   a  comprehensive   strategy  and  an  implementation  plan  delivers  on  key  objectives”  

“Internet   and   mobile   have  removed   many   of   the  competitive   advantages  enjoyed   by   Community   FIs  in  the  past.    The  competitive  landscape   will   continue   to  intensify,   and   customers  will   become   increasingly  demanding”