sewp customer meeting
DESCRIPTION
SEWP Customer Meeting. Agenda. Intros General Concepts Customer Service / Ordering Contract Overview / Fair Opportunity Tools Wrap-up. Agenda. Intros General Concepts Customer Service / Ordering Contract Overview / Fair Opportunity Tools Wrap-up. SEWP’s Mission. - PowerPoint PPT PresentationTRANSCRIPT
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SEWP Customer Meeting
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Agenda
Intros
General Concepts
Customer Service / Ordering
Contract Overview / Fair Opportunity
Tools
Wrap-up
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Agenda
Intros
General Concepts
Customer Service / Ordering
Contract Overview / Fair Opportunity
Tools
Wrap-up
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SEWP’s Mission
“To serve up fresh technologyfor federal agencies”
Hardware
Software
IT Solutions
Maintenance
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SEWP Scope
SEWP Scope• All Types of IT and IT Related Products (Hardware, Software, Network
Communications, Audio-Visual, Supporting Technology)
• Maintenance / Warranty / Product Training
• Planning, Installation and Implementation Services
• Limited Consulting Services in support of Purchased Products (10% limit in SEWP IV)
Open to All Federal Agencies and Their Authorized Support Contractors
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Types of Federal Contract Vehicles
GWACs• 4 OMB Authorized Executive Agents
- Commerce, GSA, NIH, NASA
- Based on Clinger-Cohen Act
- Economy Act determination not required for the 4 GWACs
Franchise Funds• Provide Procurement Support
• Authorized by OMB
- E.g. GovWorks (Department of Interior)
MACs / IACs• Rules / Authority / Agreements not always clear
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Agenda
Intros
General Concepts
Customer Service / Ordering
Contract Overview / Fair Opportunity
Tools
Wrap-up
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SEWP’s Vision
“To be the premier customer-focused contract vehicle for federal government purchases of IT products”
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SEWP Philosophy
Integrity is Key
Flexibility• Generic / commercial contracts
• Extensive scope
Control and Constraint• Government oversight and control over all contract activities
• After 14 years and over 150,000 orders, SEWP has had to cancel only one protested order
OMB GWAC = Must be Adaptable and Open to All Federal Agency Needs
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Contract As If Your Own
Delivery Order Against Existing Contract
Commercial Based and Flexible Contracts• Additional Ts & Cs may be added to orders
Agency Specific Policies
Contracts / Forms On-line • Typical Contract Action Forms on-line
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SEWP Customer Service
Advocate for Agencies• Call, call, call
Information / Website / Tools• Help Desk – 301-286-1478 / [email protected]
• RFQ, Search, FAQs, etc.
Training /Outreach• Free on-site training on Contracts, SEWP Program, and Tools
• Meetings / Retreats / Conferences
Quality Assurance / Past Performance
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SEWP Program Processes
On-Line Contract Database of Record• All contract items reviewed for scope and pricing
• Technology Refreshments within hours of requests
Processes for Oversight, Compliance and Monitoring
• Extensive reporting and tracking
• All Orders Reviewed
- Orders over $100,000 reviewed by senior management for scope
• Continuous interaction with Contract Holders
• Electronic processes for efficiency and accuracy
1 Business Day Turn-around
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Support for Procurement Lifecycle
Pre-Order Support• Online Search and Quote tools and
RFQ tracking
• Answer questions on products, quotes and processes
Order Processing• Accept, check, process and forward
orders
• Reconcile and track orders
Post-order Support• Process and post order status data
• Assist in order resolution and perform QA checks on order satisfaction
Purchase request submitted to COAgencies
SEWP
Vendors
Contracting officer approves purchase
Orders submitted to SEWP BOWL
SEWP verifies and enters orders in SEWP db
SEWP submits orders to vendors
Orders monitored for delivery
Orders delivered
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Purchase from Existing Contracts
Authorized Support Service Contractors may Utilize SEWP Contracts as Part of Their Government Contract
• Authorization Letter from Support Service Contractor’s CO (Contracting Officer)
- Authorization required on an individual support service contract basis
• Appropriate FAR 51 requirements must be met
• List of Authorized Support Service Contractors available on SEWP website
Authorizing Support Service Contractors
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Save Money: Low Prices, Tiny Fees
SEWP Administrative Fees (as of 8/15/05)
Order Amount Fee Percentage
$0 to $2,500 No fee (0%)
$2,500 to $1,538,461 0.65%
$ 1,538,461 and up Capped at $10,000
Comparison to other major IT Contract fees: - GSA Schedules: 0.75% (built in) with no floor or cap - NIH ECS GWAC: 1% with no floor or cap
Program budget is self contained• NASA provides no direct SEWP funding• No SEWP funding is provided to NASA except for overhead costs
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Agenda
Intros
General Concepts
Customer Service / Ordering
Contract Overview / Fair Opportunity
Tools
Wrap-up
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SEWP = Fair and Reasonable Pricing
Combined Buying Power Drives Competitive Pricing
Less Than or Equal to GSA Price
Pre-competed, Pre-negotiated Contracts
• Multiple Competitions (classes)
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Classes = Separate Competition
Single Award•Class 1: HP •Class 2: GTSI/Sun •Class 3: IBM
All Other Competed Contracts are Multi-award•Class 6: SGI; HP-Compaq; GMR-Cray•Class 10: FCN; ID•Class 11: GTSI; NGIT*; Unisys•Class 12: CEWinc; DLT; ID; iGov; SSES; Technica; CDWG; WWT•Class 13: GMR; GTSI; NGIT*
8(a) Set-asidesClasses and Fair Opportunity
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Fair Opportunity
Fair Opportunity Applies to any Multi-award Order• FAR 16.505(b)
Process for Fair Opportunity (per FAR) is at CO’s Discretion
SEWP Web Tools Provide Assistance• Manufacturer List
• Search (part number)
• RFQ
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SEWP by the Numbers
14+ Years - Track Record in High-end Acquisitions
720,000+ IT products
16 Competed Prime Contractors; 8 Small Businesses
2,200+ Manufacturers
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Manufacturer Lookup Tool
A Sampling of SEWP Manufacturers
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8a Set-Aside Contractors on SEWP
8(a) Set-aside Contracts• Complement Prime Vendor (competed) contracts
• Limited to $3 million per contract
FY07 Plans• Add 4-6 set-asides including 8(a) SDVOSBs
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SEWP IV
Half of SEWP Contracts End Winter 2006• Class 10 and 12 contracts run through Sept. 2007
SEWP IV Process has Begun• Goal is to compete and award new contracts in Fall 2006
Transition Issues• No substantive mods to orders allowed after contracts end
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Agenda
Intros
General Concepts
Customer Service / Ordering
Contract Overview / Fair Opportunity
Web
Wrap-up
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On-line Information and Tools
Contract DocumentsSEWP Contracts, Statements of Work, 1499s, etc. Sample DD350 & 507 forms
Order informationOrdering InformationVendor Contact InformationOrder Status
Product AvailabilityManufacturer Lookup ToolAuthorized ResellersProduct Search Request For Quote (RFQ)
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Contact Information
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SEWP customer service contacts
Web www.sewp.nasa.gov 24x7x365
E-mail [email protected] Get answers within 24 hours
Helpline 301-286-1478 Mon–Fri, 7:30 AM–6:00 PM ET
Fax 301-286-0317 Fax orders
E-mail Orders
[email protected] E-mail orders
Mail Mailstop 704, NASA GSFC, Greenbelt, MD 20771
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The SEWP Management team
Program Mgr. / CoTR Joanne Woytek 301-614-7128 [email protected]
Staff Program Manager Willette Allen 301-286-1478 [email protected]
Customer Service Manager Dawn Canty-Sanders
301-286-1478 [email protected]
Applications Manager Al Marshall 301-286-1478 [email protected]
Systems Manager Randi Gidderon 301-286-1478 [email protected]
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Thank You!
V. 06/30/06