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26.10.2017 / Daniel Berg & Gregor Bender (Evora IT Solutions) / 1.0 Setup and Operation of a company-wide mobile platform in a global environment TA Cook SAP Mobile Applications for Asset Management, Amsterdam

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Page 1: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

26.10.2017 / Daniel Berg & Gregor Bender (Evora IT Solutions) / 1.0

Setup and Operation of a company-wide mobile platform in a global environment

TA Cook SAP Mobile Applications for Asset Management, Amsterdam

Page 2: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 3: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 4: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Our Business Areas

Bayer • Company Profile 2017Slide 4

• Prescription drugs • Over-the-counter medicines,dietary supplements,dermatology products,foot care and sunscreen

• Innovative crop protectionand seeds

• Animal Health

Pharmaceuticals Consumer Health Crop Science

Page 5: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

The Global In-house Competence Center

Business Services

Bayer • Company Profile 2017Slide 5

FUNCTIONS

such as Accounting, Controlling,

HR and Procurement

DIVISIONS

Pharmaceuticals, Consumer Health,

Crop Science incl. Animal Health

is the global in-house competence center

for:

• Functional leadership, business partnering

and IT processes

• Development and implementation of

business processes

• Business Services supports Bayer’s global

business processes through innovative

services and high-performance operations

that match the needs of customers

and employees.

BUSINESS SERVICES

Page 6: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 7: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

• Efficiency in operations

• Efficient use of resources

• Compliance: data integrity

• System acceptance & usability

Why mobile maintenance?

Mobile maintenance Mobile Service

PharmaceuticalsConsumer HealthCrop Science

Mobile Inventory

Page 8: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 9: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Portfolio SAP Mobile platform and SAP use

SAP Mobile Plattform

SAP ERP 3rd Party

SAP Mobile

Documents

Preconfigured applications

Middleware

Back-end

SAP Work ManagerSAP CRM Service

ManagerSAP Inventory

Manager

SAP Rounds

Manager

SAP

Mobile Secure

+ Standard components

Van S

tock

Mete

r Ops.

GIS

+ V

E

ER

P C

S

SAP S/4

Used solutions at Bayer

Page 10: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

SAP Business Suite

Internet

SAP Mobile Platform (SMP)

SAP Mobile Platform (SMP) SDK Work Manager und

Inventory Manager

ClientsTest Environment (ATE)

Mobile Add-on

Administration

Editor IDE

technical architecture of the solution and development environment

SAP Mobile applications and SAP Mobile platform

Page 11: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Cross-platform development with graphical surface

Development environment of SAP Work Managers

Drag and Drop

visual

components

Object

dependencies

WYSIWYG

presentation

Object model

Application

Data Connection Studio

Trash Bin

Problem/Warnings Monitor

Page 12: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 13: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Application environment

SAP Mobile Plattform

SAP ERP 3rd Party

SAP Mobile

Documents

Preconfigured applications

Middleware

Back-end

SAP Work ManagerSAP Inventory

Manager

SAP Rounds

Manager

SAP CRM Service

Manager

SAP

Mobile Secure

+ Standard components

Van S

tock

Mete

r Ops.

GIS

+ V

E

ER

P C

S

SAP S/4

System architecture and release status

Page 14: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Application environment

Back-end

SAP

Mobile Secure

SAP Work

Manager 6.4SAP Inventory

Manager 4.2

System architecture and release status

SAP Mobile Plattform 3.0 (SP 12)

Middleware

SAP ERP Crop Science

PharmaceuticalsConsumer HealthCrop Science

SAP Work

Manager 6.4SAP Work

Manager SM 6.2

SAP ERP Pharma + Consumer HealthSAP ERP

Zebra

Page 15: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 16: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

6 languages

>20 locations in Scope

>100 user worldwide

Global use of four applications

Australia

Europe

Africa

Asia

America

Page 17: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

SAP Work Manager @ Crop Science

Business area:

:Preventive & reactive maint.

Project name: Mobile Maintenance @ CS

Number of users ~75

Language: DE, EN, FR, ES, PT, CN (6)

Backend Module: SAP PM

Status: Live

GoLive: 06/2015

Solution brief of the Crop Science-App: The solutions covers almost all processes in the field of

preventive and reactive maintenance, incl. registration of plant states.

Key Facts:

Page 18: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

SAP Work Manager @ Pharma & Consumer Health

Business area:

:Preventive & reactive maint.

Project name: Mobile Maintenance

Number of users

:50

Language: DE, EN (2)

Backend Module: SAP PM

Status: Live

GoLive: 11/2017

Solution brief of the Pharma-App: The solutions covers almost all processes in the field of GMP-

validated preventive and reactive maintenance, incl. registration of plant states.

Key Facts:

Page 19: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

SAP Inventory Manager @ Crop Science

Business area: MRO Material Management

Project name: Mobile Maintenance @ CS

Number of users: ~30

Language: DE, EN, FR, PT, ES, CN (6)

Backend Module: SAP PM/MM

Status: Live

GoLive: 12/2015

Solution brief of the Crop Science-App: The solution covers all processes in the field of mobile

warehouse management of technical materials, especially with focus on mobile inventory.

Key Facts:

Page 20: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

SAP Work Manager Service Management @ Pharma

Business area: Service of injection devices

Project name: Mobile Service Management 2.0

Number of users: 30

Language: DE, EN (2)

Backend module: SAP PM (Custom)

Status: Live

GoLive: 11/2016

Solution brief of the Pharma-App: The solution in the service management of pharmaceuticals –

radiology covers all processes in the field customer service division medical devices, incl. creation of

so-called „Field Service Report“ which the customer can directly sign-off.

Key Facts:

Page 21: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Agenda

• Company presentation

• Why mobile maintenance?

• Which solutions are we using?

• How does the application landscape look like?

• How do the business units use mobile technologies?

• Which potentials and effort drivers have been identified?

Page 22: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

… what have we learned?

3 years mobility in asset management…

Potentials

• Mobile processes provide the chance of standardization

• You can gain a wider SAP-user base

• More data to optimize maintenance within the organization

Expense drivers

• High amount of custom development in the backend

• Localization of applications

• Release upgrades of applications

• Offline data storage

Page 23: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

• Agentry Cloud Edition

Prove of Concept is ongoing

• Asset Manager

Evaluation after “Feature parity” with Work Manager planned

• Influence of FIORI / UI5 apps?

Prove of Concept runs

• Bayer’s collaboration with SAP in CEI-projects

early identification and use of market trends

Quo vadis…?

Page 24: Setup and Operation of a company-wide mobile platform in a ...evorait.com/l/upload/20170126-TA-Cook-Setup-and-Operation-of-a... · SAP Work Manager Service Management @ Pharma Business

Thank you!