setting the scene: universities, libraries and change · printing opac - catalogue photocopying...
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Setting the scene:universities, libraries and change
Graham BulpittDirector of Information Services
Buildings
175 buildings in LIBER documentation since 1998
Over 100 ‘Follett’ building projects in UK in 1990s
New libraries in all universities in eastern Länderin Germany
150 French projects over 15 years
‘Take new buildings. It is astonishing to discover the tens of millions of pounds being spent on this, with little debate, at a time when there is serious academic debate about the needs of the net generation and digital natives.’Derek Law, Update, Dec 2007.
Summary
Challenges for universitiesStudent expectationsInformation landscapeService deliveryReflections
Challenges for universities
The European higher education market
Common qualification frameworkFree movement of students and staffEnglish languageCollaborationCompetition Multi-national employers
UK government target
‘We have set a long-term target that by 2020 at least 40% of the working age population should have a higher level qualification.’
John Denham, Secretary of State, Jan 2008
The higher education funding gap
GAPFunding
+2%Costs+ 4%
Impact of universities on communities
‘Never have universities and colleges been more important … in our towns and cities through the creation of jobs and new skills, driving regeneration and enriching cultural life.’
John Denham, Secretary of State, March 2008.
Student expectations
Primacy of teacher
‘In the eyes of many young students, the teacher remains the focus of their time at university…influencing most of their academic work.’
Focus Group with Y13 school pupils, 2007.
Study time
Hours each week:
Portugal 41France 34Germany 34UK 26
Eurostudent survey, 2005
“It is the view of the group - and research studies reinforce this - that effective learning takes place in a social environment.”
Foresight. The Learning Process in 2020 Task Force.
Library user survey 2006
51% visit LRCs daily35% visit weekly74% believe LRCsprovide a good service59% are satisfied with IT help81% own a PC85% of PC owners have broadband
User survey 2007
32% visit LRCs daily52% visit weekly77% believe LRCsprovide a good service61% are satisfied with IT help68% own a laptop84% of laptops have WiFi
Learning Centre activities
Activities
0% 20% 40% 60% 80%
Borrowed books
Private study
E- mail
Bb
WWW
Group work
Photocopiers
OPAC
Printers
Seminar room
Videos/DVDs Videos/DVDs
Presentation practice
Printing
OPAC - cataloguePhotocopying
Group workInternet
BlackboardE-mail
Private study
Borrow books
Information searching by young people
Poor understanding of information needsUse natural languageReliance on search engines; library resources not intuitiveLittle evaluationDo not read results
CIBER study 2008
The virtual learning environment
“ The aim is to create an electronic environment which replicates all the facilities of the real environment......allowing students to move seamlessly between the two...in a way which meets their own needs.”
‘ A cared-for physical environment helped the school to be more effective as a social institution, and hence a more effective educational one.’
M. Rutter. Fifteen thousand hours. 1979.
Information landscape
Technology
Portable deviceseBooksUbiquitous wireless networkPrimacy of content delivered over networksPersonalised, collaborative working space
Networks
PervasiveFaster, cheaperMultimedia contentDisplace broadcasting‘Cloud’ computing
The community role of libraries
Support industrial, commercial, voluntary sectorsLink with recruitment, knowledge transferLegacy collectionsSpecialist expertiseRelaxation of licensesLibrary networks
Cooperative storage
institutional, regional, nationaldigital solutions (JSTOR)CASS (Collaborative Academic Store for Scotland), University of LondonCARM, AustraliaSwiss, UK feasibility studies
Service delivery
Convergence
LibrariesComputingManagement informationMultimediaEducational innovationAcademic skillsStudent services
University of HertfordshireLearning and Information Services
Library servicesComputingMedia productionManagement InformationeLearningGraduate Careers Service
IKMZ, Brandenburg Technical University, Cottbus
Learner support services
LibraryIT supportLearner supportCareersCounsellingEducational developmentStaff development
Kingston University Information Services
Library servicesComputingMultimediaArchivesHosted student support
Staff skills and expertise
Systems developerMetadata analystProject managerLibrarianTeacherBusiness analystIntellectual property rights adviserGraphic designerAdministrator
Multimedia developerArchivistWeb designerSystems engineerAccountantPhotographerWeb designerRecords managerHuman Resources adviser
Middlefart Public Library
Library, CDs and DVDs, café, cinema, exhibition, performance space
Reflections
‘The library professional desperately needs new leadership to develop a new vision for the 21st century …effecting a shift from a content-orientation to a user-facing perspective and then on to an outcome focus.’
CIBER. Information behaviour of the researcher of the future. 2008.
Hospital libraries
“Local librarians begin to plan the transformation of library spaces from the current collection focus to learning spaces…”
The National Health Service library policy review. TFPL, 2004.
Changes at Kingston University
vision: exploitation and collaborationbroader staff rolesconvergence of services LRCs as focus for supported learningflexible learning space
Nightingale Centre
Extra accommodation:
Learning caféIndividual study areasGroup work roomsFlexible learning centrePC provisionPods for advice services
Preparing for the future
Technology watchChanging requirements of students and researchersInformation-seeking behaviour Organisational changesSpace use and design
