Communicating Online

Internet Etiquette

Online communication checklist

•Be polite•Be concise and clear

•Respond to the words on the page•Stay away from making blanket statements

•Be open minded•Watch your emotional levels•Be aware of your motivation

Email1.Local email2.Webmail

Email best practiceShould it be an email?

Keep it shortPut important information near the top

Acknowledge receiptAnswer all questions, respond to all points

Format your writing clearlyDON’T SHOUT

Create meaningful subject linesDon’t forward blindly

Be aware of tailBeware of replying to all

Don’t spamUse BCC to respect privacy

Don’t forward junkDon’t overload their inbox

Calendaring

• One calendar, many users• Many users, one calendar• Reminders• To-do list• Google calendar

Online Forums

Forum jargon•Posting•Moderator•Thread•The OP – original poster•Subscribe•Board•Bumping•Troll•Lurking•Avatar•Screen name, display name or nickname•Username Forum etiquette

•Introduce yourself•Search before asking•Create a meaningful subject line•Don’t be selfish•Don’t hijack a thread•Use the correct board•Don’t bump•Don’t spam•Don’t play moderator

Instant Messaging

Conference chatFile transfers

Video chat

Voice over Internet Protocol (VoIP)

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