session rules of etiquette...session rules of etiquette please turn off your cell phone/pager. if...

Presented by: Thomas Kruckeberg,University of Iowa

Lawrence J. Lockwood,

University of Iowa

Monday, March 14, 2011 M1:08:00 AM – 09:15 AM

Session ID 145

AACRAO Seattle 2011 Session ID: 145

Session Rules of Etiquette

Please turn off your cell phone/pager.

If you must leave the session early, please do so as discreetly as possible.

Please avoid side conversation during the session.

Thank you for your cooperation!


Introduction

Discuss retention issues at the University of Iowa

What the Registrar’s Office did to help

Where we are today

Future issues related to our retention effort


Benefits: An Understanding of… What effects retention

How you can identify at-risk students

What can be done on a low-cost budget


Increase retention

Increase graduation rate

Decrease time to degree (reducing a student’s college expenses)

Institutional Goals for Student Success


Why Those Goals? Student Success Team initiated goals

Good use of campus resources

Being responsive to the people of Iowa and thestate legislature

Improve our public image

Meeting new federal expectations

Increase revenue(Provost estimates that a 1-percent increase in retention would result in a$2 million increase in annual income.)

It’s the right thing to do


Fall First-time Student Enrollment(2002 – 2010)

3400

3600

3800

4000

4200

4400

4600

4800

2002 2003 2004 2005 2007 2008 2009 2010

All First-Time Students

Degree Seeking First-Time Students


Fall First-time International Student Enrollment

(2002 – 2010)

0

50

100

150

200

250

300

350

400

450

2002 2003 2004 2005 2007 2008 2009 2010

First-time students

First-time full-time students

•Academic•Personal & Transition•Family•Financial•Wellness & Safety•Housing & Travel


First-Year Full-time Students with one or more D or F grade reported at midterm

* Percent of students without a D or F report are not displayed.

**About 10.5% of these students will not return for the second semester.


Phone Survey of First-time Full-time students

In January 2011, we did a phone survey of all first-time full-time students that did not return.

The response rate was 67 percent.


Current Status?

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

A = Student full-time

B= Employed full-time

C = Part-time employed/student

D = Caring for home/family

E = Armed Services

F = Other


What schools did they go to?

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

45.00%

50.00%

Private Iowa College Other Regents School Iowa Community College Out of State


Primary Reason for leaving the University of Iowa?

•Student Success Team•Early Intervention Group


SST Initiative: “Pick One”(link to: http://www.uiowa.edu/admissions/undergrad/majors/pick-one.htm)

Pick One is an SST-initiative to communicate the UI’s expectation that all first-year students get involved in an activity to enrich their educational experience.


SST Initiative: “The IOWA Challenge”(link to: http://thechallenge.uiowa.edu/)

The IOWA Challenge expresses important principles that help students succeed in the classroom and beyond.


Communication

Financial

Lack of a centralized resource

Registration blocks/holds

Institutional bureaucracy

Perceptions

Student Success Barriers


Immunization documents*

Missing final transcript

Code of Student Life infractions & harassment training (nformd.net)

Poor scholarship*

Undeclared a major after 72 credit hours

Overdue university bill*

Advising

OISS failed check-in

English evaluation

* Registration barriers addressed by the Registrar’s Office

Student Registration Barriers


Percent of First-Time Students having One or More Registration Block(s)

(First week of December)

* Percent of students without a financial hold are not displayed.


First-Time Full-time Students with an Overdue U-Bill Restriction

(Last Monday in November Fall 2009 – Fall 2010)

* Percent of students without a financial hold are not displayed.

** About 11% of these students will not return for the second semester.


Student record data warehouse

E-mail

Telephone

Volunteers

Relationships with other offices

Available Tools


Use data already available

Improve communication with students

Involve advisors providing more data

Involve collegiate offices

Involve Student Housing staff to help communicate with students

Involve other campus offices

Increase interest in the Early Intervention Team

Solutions


Typical Data Sharedwith Colleges and Advisors

ID

Previous cumulative GPA

If student had D or F notices at midterm

Current session GPA

Probation status

College

Major

Advisor

Outstanding U-bill

Registration block code

Cumulative ACT score

Address

Phone

Dorm


Communication Plan for Fall 2010 Aug. 1 Letter to continuing students from the Registrar Aug. 15 Welcome for all students – reminders Aug. 23 Financial hold letter Sept. 1 Immunization hold letter to freshmen, transfers Sept. 1 Other holds, as appropriate Sept. 5 Deadline letters, drop/add, refunds, W’s Sept. 25 Financial holds for freshmen, sophomores, transfers Oct. 1 Immunization hold letter Oct. 15 Last drop date for courses notice Oct. 23 Financial hold data letter – financial aid

Immunization hold letterSexual harassment training letter

Nov. 8 Those who have a way to pay, have filed financialaid $1,000, $1,000 +

Nov. 15 Financial hold letter Nov. 30 Holds and not registered letter – develop list to call Dec. 6 List to Advising, list to Housing Dec. 13 Non-registration letter – financial hold


Example: Monitor overdue U-Bill Queried for students with various levels of

overdue bills

Passed data to Student Financial Aid Office to evaluate if students had filed for financial aid

Check for pending unreleased funds

Has student completed FAFSA?

E-mailed students repeatedly reminding them of options

Worked with auditors and students to arrange formethod/extension to pay overdue bill


Example: Unexpected Drop in Scholarship Used data warehouse to identify students that

had a sudden drop in GPA

Provided a list of the identified students toCLAS Dean’s Office

Determine reason for a GPA drop

Academic

Non-academic

Family issue

Emotional/health problem

• Created an Early Intervention Team• Started steps toward early identification of at-risk

students• Created of a Retention Office as part of the new

University College Office• Central administration invested funds in this project


Percent Attrition Between First Fall andSpring Sessions for First-time Full-time Students

(2004–2010)


Six-Year Graduation Rates for First-Time Full-time Students

(Cohorts 2000–2004)


Second-Year Retention Rates for First-time Full-time Students

(Cohorts 2000–2009)


Future Steps Add to our Early Intervention Team

Increase early identification of at-risk students

Easy to use tool/program/database to collect and manage follow-up for students identified as at-risk

Increase faculty involvement


Future Issues Increased retention means increased students

Increased retention means increased at-risk students

More volunteers needed

More classroom space needed

More instructional resources needed

More financial aid resources needed

More data means more management/analysis

Continued central administration interest & support


Summary You can make a difference

Use the data available to you

Get campus interested

Use volunteers


Questions?


Thank You!

Thomas KruckebergSr. Associate Registrar, University of Iowa

[email protected]

Lawrence J. LockwoodAssistant Provost for Enrollment Management and

University Registrar, University of [email protected]

Please complete the class evaluation form.

Session ID 145

session rules of etiquette...session rules of etiquette please turn off your cell phone/pager. if...

Documents