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1 Session GA-02 Electronic Services For The Future Ron Bennett Dwight Vigna U.S. Department of Education

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Session GA-02. Electronic Services For The Future Ron Bennett Dwight Vigna U.S. Department of Education. Agenda. Federal Student Aid’s Target State Vision FFEL data standards initiative Debt Recovery and Resolution (Debt Recovery) and Total and Permanent Disability (TPD) initiative. - PowerPoint PPT Presentation

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Page 1: Session GA-02

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Session GA-02

Electronic Services For The Future

Ron Bennett

Dwight Vigna

U.S. Department of Education

Page 2: Session GA-02

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Agenda

• Federal Student Aid’s Target State Vision

• FFEL data standards initiative

• Debt Recovery and Resolution (Debt Recovery) and Total and Permanent Disability (TPD) initiative

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Target State Vision• Federal Student Aid embarked on a major

business and systems reengineering effort

• As part of this effort, developed a Target State Vision (TSV)

• The two initiatives presented here today support the TSV

• The following slide presents a graphical depiction of the TSV

Page 4: Session GA-02

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Target State Vision

Identity and Access Management

Enterprise Analytics and Reporting

Enterprise Shared Services

Student Aid History Management

Financial Management

Partner Payment and Reporting Management

Integrated Partner Management

Borrower Services

Campus BasedProgram Guidance & Information

Origination & DisbursementAid Awareness and Application

LendersState Agencies Schools

Aid Awareness & Application Aid Delivery Institution Participation Servicing

Guaranty Agencies

Determine Aid Eligibility

Establish Person Record

AidAwareness

School Aid Payments and Funding Level Management

Award and Disbursement Processing

Service CancellationsCB Award ProcessingApply for Funding

Partner OversightPartner Eligibility and Enrollment

State Agency Funding

Guaranty Agency Payment and Reporting Administration

Lender Payment and Reporting Administration

Financial ReportingFunds ManagementPayables ManagementReceivables Management

Recovery and Resolution

Consolidate Loans

ServiceDebts

Monitor Security Environment

Control Access to Systems and Resources

Create and Publish Materials

Outreach for Partners

Training for Partners

Aid Education Submission Eligibility Repayment Consolidation Collections

Org

aniz

atio

nsFe

dera

l Stu

dent

Aid

Pers

onLi

fe

Cyc

le

Phas

e

Other External PartnersDepartment of Education

App and Participation Mgmt Funding and Allocation Origination and Disbursement Servicing Reporting

General Public Applicants Borrowers

Produce Enterprise Reports and Queries

Calculations and Reporting

Default Rate ProcessesManage IF DataMonitor Aid Eligibility

Predictive Modeling

Fee Payment

Manage Identity Community

Manage Security Environment

Person Record Management Service

Application Customer Service

Application Reporting and Analytics

O&D Customer Service

O&D Reporting and Analytics

Organizational Record Management Service

Integrated View Retrieval Service

FFEL Data Standards Initiative

Debt Recovery and TPD Initiative

Page 5: Session GA-02

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IF Architecture

Data SourcesReporting, Analytics

and Modeling

Page 6: Session GA-02

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FFEL Data Standards Initiative

Page 7: Session GA-02

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Approach• Phase I - Internal Analysis with Federal

Student Aid and Department of Education Business Owners

• Phase II – External Analysis with the FFEL Community of Interest

• Phase III – Modify/Add Data Standards through Postsecondary Education Standards Council (PESC) Change Control Board

Page 8: Session GA-02

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Overview• Developed target state business processes

• Defined FFEL data standards to support target state business processes

• Will be implemented in incremental phases

– Reengineering of NSLDS and its data exchanges

– Reengineering of debt recovery processes and systems

– Enhancing financial reporting for Lender and Guarantors

Page 9: Session GA-02

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ResultsKey Improvements Benefits

Enhance loan certification data

• FSA Account Number

• CPS Transaction Number

• Additional Unsubsidized Reason

• Academic Year

Improved completeness and accessibility of information

Compliance of general eligibility requirements

Use common identifiers

•Routing Identifier (RID)

•Financial Award Identifier

Improved accuracy and consistency of information for exchanging data

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Results (cont.)Key Improvements Benefits

Collect data from loan holders based on business needs (e.g., events such as: disbursements, cancellations, repayment dates, status changes, reinsurance, collections, etc.)

• Improved timeliness of information

• Improved ability to synthesize, report on and analyze information

Add a column for loan cohort year to the Lender Financial Reports (LaRS)

Improved ability to synthesize, report on, and analyze information

Page 11: Session GA-02

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Results (cont.)Key Improvements Benefits

Leverage aid-level data to reduce Guaranty Agency Financial Reporting (e.g., eliminate AR-1 through AR-14 reporting which can be derived off of loan level data.)

Streamlined data collection and integrated end-to-end processes

Collect additional data elements to support substantiation of financial reporting

Improved program management and oversight

Enhance data provided to students/borrowers on the Integrated Student View

Improved completeness and accessibility of information

Page 12: Session GA-02

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Results (cont.)Key Improvements Benefits

Institute date certain payoffs in the consolidation process

Reduced number of under/over payments

Integrate loan level reporting with the assignment requests for default, bankruptcy and disability discharge

Streamlined data collection and integrated end-to-end processes

Page 13: Session GA-02

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Next Steps• Federal Student Aid’s Enterprise Data

Management team will work with the PESC change control board to modify or add the workgroup approved data elements

• Establish in the XML Registry and Repository (XML R&R) a common definition for data attributes that Federal Student Aid and the FFEL Community exchange

Page 14: Session GA-02

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Debt Recovery and TPD Initiative

Page 15: Session GA-02

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Overview

• Federal Student Aid is in the process of acquiring a single system to replace the:

– Debt Management Collection System (DMCS)

– TPD - Conditional Discharge Disability Tracking System (CDDTS)

Page 16: Session GA-02

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Overview (cont.)

• The Debt Recovery and TPD solution will eliminate deficiencies and provide robust capabilities for both internal and external stakeholders

Page 17: Session GA-02

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Overview (cont.)

• Federal Student Aid identified the following change drivers:

– Reconcile current business demands with legacy systems

– Improve the accuracy, timeliness and tracking capabilities for default and discharge loan data

Page 18: Session GA-02

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ResultsKey Improvements Benefits

Process and track default and discharges electronically and in real-time

Improved accuracy, timeliness, and tracking capabilities

Utilize a Web Portal to exchange information to support business processes

•Discharges (General, TPD)

•Federal Salary Offset and Treasury Offset

•Obtain Borrower Address

Automated data exchanges between Federal Student Aid, financial partners, and borrowers

Page 19: Session GA-02

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ResultsKey Improvements Benefits

Provide automated stakeholder notifications on default and discharge statuses

Enhanced customer service for financial partners

Allow for online querying and reporting capabilities

Enhanced customer service for financial partners

Automated checklists and supporting online tools to process defaults and discharges

Enhanced customer service for financial partners

Page 20: Session GA-02

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Next Steps

• Complete our review of all current requirements

• Continue to define the requirements for the Debt Recovery and TPD Solution

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Questions/Comments

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Contact InformationWe appreciate your feedback and comments.

Community Inquiries:Email: [email protected]