session 4. technology innovation & future airport the need...
TRANSCRIPT
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Vinoop GOEL
Regional Director, Asia Pacific, IATA
SESSION 4. Technology Innovation & Future Airport
The Need for Innovation
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4 billion additional passengers expected by 2036
Source: IATA/Tourism Economics
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Knowing what passenger
preferences and
expectations are
help us drive significant
transformative change in the
end-to-end travel journey.
IATA Global Passenger Survey
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Shift
off-airport
Streamlining
passenger
process
Data sharing
culture
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Shift
off-airport
Streamlining
passenger
process
Data sharing
culture
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Usage of mobile boarding pass is increasing steadily, currently at 71%
Can’t do without
mobile?
Shift off-airport
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Book,
Buy,
Choose Seat
Boarding Pass
Push /
Self Tagging of
baggage
Bag Drop-Off Self-
Boarding
x days before travelx hours
before travelx minutes before
departureDeparture
OFF-AIRPORT AT AIRPORT
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Shift
off-airport
Data sharing
culture
Streamlining
passenger
process
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Ready to Fly
Can queues
be a thing of
the past?Queuing more than 10 minutes at
security is no longer acceptable ---
people want to keep moving
Streamlining
passenger process
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Streamlining
passenger process
Top 3 elements of security that need improvementRemoval of shoes, belts and jackets (59%)
Removal of laptops and other large electricals (51%)
Variation in screening process at various airports (47%)
The security dilemma:
Could I keep them on?
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Process innovation for
increased operational efficiency
Risk-based security and
differentiated screening
Technology for enhanced
detection capability
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The first wave is building momentum
Access, preparation and composure, passenger and cabin baggage screening
• Automated access
• Queue Management Systems
• Parallel loading
• Composure area
• Lane automation
• Checkpoint environment & design
• Centralized Image Processing
• Security scanners
• Checkpoint Management Systems
Courtesy of Amsterdam Airport Schiphol
© 2014 London Gatwick
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The next wave is on the horizon
Advanced screening, risk-based screening, integrated process through One ID
• Advanced cabin baggage screening
• Advanced passenger screening
• Risk-based screening
• Dynamic lanes
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Shift
off-airport
Streamlining
passenger
process
Data sharing
culture
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A single token: simplification
Identity Management
Authentication and verification of the passenger’s identity through
the various steps of the process
What do we aim for?
An end-to-end passenger process that is
seamless, efficient and secure
What do we need?
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Key considerations
A quick, simple and intuitive process to identify passengers
Identity framework that is trusted by all stakeholders
Privacy by design
Interoperable system
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Initiatives across the globe
Aruba Happy Flow Trial
Identity Management Proof of Concept (IAG)
Australia: 90% automation by 2020
Changi airport: Biometrics processing at multiple touch points
Bangalore: E-boarding trial using Aadhaar
U.S. CBP’s Biometrics Exit (BE) pilot
Bangalore E-boarding: ‘Handwave’ at Bag-drop, Security access, BoardingUS Biometrics Exit
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Boarding Pass
Push /
Self Tagging of
baggage using
Electronic Bag Tag
Bag Drop-Off
using One ID
Self-
Boarding
using One
ID
x days before travel x minutes before
departureDeparture
OFF-AIRPORT AT AIRPORT
No need for Check-In /
Bag Drop-Off options
available
One ID for verification,
Touchless and walking pace
processing
Book,
Buy,
using One ID
and One Order,
Get Travel
Authorization
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What do we need to do
Collaboration between stakeholders
Development of a end-to-end roadmap
Review of regulatory framework and required changes
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Or else……
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Thank You
Vinoop Goel
IATA World Passenger Symposium24-26 October, Barcelona, Spain
IATA AVSEC World14-16 November, Abu Dhabi, UAE