session 3: biting the elephant mary perloe rn, ms, gnp ...€¢ slide decks • cumulative q&a...
TRANSCRIPT
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Getting Started with the Advancing
Excellence Hospitalization Goal
Session 3: Biting the ElephantSession 3: Biting the Elephant
Mary Perloe RN, MS, GNP & Adrienne Mihelic PhD
August 1, 2013
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Click link while in ‘slide show’ mode OR copy
and paste the url into your browser.
http://www.nhqualitycampaign.org/star_index.aspx?controls=HospitalizationsIdentifyBaseline
Catching up
• Overview and introduction to the AE Safely Reduce
Hospitalization Tracking Tool.
• Recordings of practicum webinars
• Slide decks
• Cumulative Q&A from first & second practicum
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• Q&A Tips from Users
• For leadership and corporations
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Poll
Progress reportSelect all that apply
a) I have entered required fields for some transfers & a) I have entered required fields for some transfers &
admissions
c) We have used the INTERACT QI Review Tool on one or
more transfers.
d) I have entered the 3 additional fields from the
INTERACT QI Review Tool into the AE Hospitalization
Tracking Tool (in addition to the required fields)
e) I have accessed the Probing Questions from the AE
website
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Data and the
Quality Improvement Process
How do I know where I am?
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Data and the
Quality Improvement Process
What processes should we target?
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Session 3: Getting started with the AE Hospitalization Goal:
Time to Act (or ‘Biting the Elephant’)
This flight is headed for …
Time to Act (or ‘Biting the Elephant’)
Prioritizing AND starting with manageable bites are both important quality
improvement principles. INTERACT is an entire program that includes many excellent
tools to help standardize processes associated with changes in condition and
optimize communications – but where to start? Data from the Tracking Tool helps us
start small, but start smart.
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Biting the Elephant
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INTERACT: Overview
9
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Advance Care Planning
• See the Common Q&A within your Excel workbook for a succinct
discussion about Advance Care Planning and links to resources
• Advancing Excellence resources for Advance Care Planning
http://www.nhqualitycampaign.org/demo/star_index.aspx?controls=resBy
GoalGoal
•INTERACT resources for Advance Care Planning
http://www.interact2.net/tools.html
•Advancing Excellence resources for resident and family education on the
impact of hospital transfer
http://www.nhqualitycampaign.org/demo/star_index.aspx?controls=Hospi
talizationsLeadership
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Stop and Watch
The Early Warning Tool
C.N.A. reports to unit nurse
Unit nurse
11
Unit nurse communicates to supervisor
Appropriate response
(SBAR)
Feedback to C.N.A.
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Change in Condition
File Cards
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Change in Condition
File Cards
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Care Paths
14
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SBAR
15
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Transfer Form
16
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Transfer Form
17
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Nursing Home
Capabilities List
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INTERACT QI Review Tool
19
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Homework 2RCA each transfer and record in Workbook
Look for Patterns Track Implementation of the Process
For EACH transfer to hospital, complete the INTERACT QI Review Tool, and record 3
additional items in your Tracking Tool:
� Primary clinical reason for transfer
� Primary contributing reason for
transfer
� RCA of transfer completed
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Use Data to
Track Process Measures
70%
80%
90%
100%
Transfer Related ProcessesPercent of All Transfers for which
Resident had a Documented
Advance Care Planning Discussion in
the Past Quarter
Percent of All Transfers in which
Resident's Advance Care Plan was
0%
10%
20%
30%
40%
50%
60%
Resident's Advance Care Plan was
Reviewed at Time of Transfer
Percent of All Transfers in which a
Structured Communication Tool was
Used at Nursing Home to Evaluate
Acute Condition
Percent of All Transfers for which a
Structured Communication Tool was
Used to Receive Information from
Hospital when Resident was Last
Admitted to Nursing Home
Percent of All Transfers for which a
Root Cause Analysis was Completed
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Use Data to
Explore Patterns
8%
10%
12%
14%
16%
18%
20%
Primary Clinical Reasons for Transfers
22
0%
2%
4%
6%
Tool Tip
INTERACT Change in Condition File Cards
INTERACT Care Paths
AE Goal Packages and Tracking Tools
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15%
20%
25%
30%
35%
Primary Contributing Reasons for Transfers
Use Data to
Explore Processes
0%
5%
10%
23
Tool Tip
AE & INTERACT Advance Care Planning
INTERACT SBAR
INTERACT NH Capabilities Checklist
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Homework 3
1. Continue to:
a. Enter required fields for all transfers to hospital and all admissions to
your home with a recent hospital discharge.
b. RCA each transfer to hospital using the QI Review Toolb. RCA each transfer to hospital using the QI Review Tool
c. Summarize your RCA on the RCA Summary Form
d. Enter the 3 additional pieces of information into your AE Hospitalization
Tracking Tool for each transfer (Primary Clinical Reason for Transfer,
Primary Contributing Reason for Transfer, Root Cause Analysis
Complete (“Yes,” if you did QI Review Tool and Summary sheet))
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Homework 3
2. With your team:
a. Look at your bar charts for primary clinical and primary contributing
reasons
b. Review the AE Probing Questions: b. Review the AE Probing Questions:
http://www.nhqualitycampaign.org/star_index.aspx?controls=Hospitali
zationsExamineProcess
c. Choose one or two processes to focus on, including implementing the
corresponding INTERACT Tools and materials
d. Track implementation of the process change/tool with in your AE
Hospitalization Tracking Tool
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Optional Fields Help
Identify Next Steps
& Monitor Process
Patterns in Admissions from Hospital
� Day of week
� Hospital
Process when Admitting from Hospital
� Structured communication tool used
� Information adequate to care for resident� Hospital
Patterns in Transfers to Hospital
� Payment status at time of transfer
� Time of day
� Clinician ordering transfer
� Primary clinical reason for transfer
� Primary contributing reason for
transfer
� Information adequate to care for resident
Process when Transferring to Hospital
� Structured communication tool used when
transferring to hospital
� RCA of transfer completed
� Documented ACP discussion in past quarter
� ACP reviewed at time of transfer
� Structured communication tool used at nursing
home to evaluate acute condition
26
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Use Data to Explore Patterns
100%
Source of AdmissionsThe 5 places from which our nursing home most frequently admits
residents
with recent hospital stay
0%
20%
40%
60%
80%
Inverness Hospital Blue Sky Never Summer Mountain Top Mount Sanitas Not recorded
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Use Data to Explore Patterns
80%
100%
Transfers by Clinicianfor the 5 clinicians who order the most transfers
0%
20%
40%
60%
80%
Jekyl Strangelove Watson Faustus Frankenstein Not recorded
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Track Process
Implementation
70%
80%
90%
100%
Transfer Related Processes
Percent of All Transfers for which Resident
had a Documented Advance Care Planning
0%
10%
20%
30%
40%
50%
60%
70% had a Documented Advance Care Planning
Discussion in the Past Quarter
Percent of All Transfers in which Resident's
Advance Care Plan was Reviewed at Time of
Transfer
Percent of All Transfers in which a
Structured Communication Tool was Used
at Nursing Home to Evaluate Acute
Condition
Percent of All Transfers for which a
Structured Communication Tool was Used
When Transferring Resident TO Hospital
Percent of All Transfers for which a Root
Cause Analysis was Completed
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Involving Partners
with Data
Share data with staff
Share data with hospitals
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Involving Partners
with Data
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Creating Change
Involving Partners with Data
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How am I doing?
Monitor Progress
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Enter Summary Data on the
AE Website
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Poll
How Can We Help?Select all that apply
a) Extend this series? (If yes, send us a chat with ideas of a) Extend this series? (If yes, send us a chat with ideas of
what that would cover.)
b) Weekly office hours to discuss progress on the project,
perhaps including brief demos of useful functions and
tricks?
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Thank You For making our nursing homes better places to live, work, and
visit!better places to live, work, and
visit!
Adrienne [email protected]
303-931-0027