Session #2:Session #2:Department Department LeadershipLeadership

Department LeadershipDepartment Leadership

3 Different Types of Leadership:3 Different Types of Leadership: VisionaryVisionary ManagerManager Individual ContributorIndividual Contributor

Managing paradigm shifts Managing paradigm shifts (Whitepapers)(Whitepapers)

““Shoveling Coal”Shoveling Coal”

Department Leadership in Department Leadership in Medical ServicesMedical Services

B o a rd o f D ire ct o rs

P re sid e n t / C E O

D ire ct o r o f P a t ie n t R e so u rce s

D ire ct o r o f A d va n ce m e n t

N u rse M a n a g e r(D ire ct o r o f

M e d ica l S e rvice s )

Board

President

Nurse Manager

MedicalAdvisor

Relationship with MA Relationship with MA Per MS Per MS

Organizational Chart Organizational Chart

MS Organizational MS Organizational ChartChart

Medical Services Medical Services ManagementManagement

Medical Advisor Relationship with the Medical Advisor Relationship with the organizationorganization

Board: The board creates the resolution for a Board: The board creates the resolution for a Medical Advisor (MA)Medical Advisor (MA)

President (Executive Director- ED): Enters into President (Executive Director- ED): Enters into direct contract with MAdirect contract with MA

Medical Services Medical Services ManagementManagement

Nurse Nurse ManagerManager Writes P&P with Writes P&P with

MAMA Reviews updated Reviews updated

P&P with MAP&P with MA Schedules and Schedules and

meets with MA on meets with MA on weekly basisweekly basis

Medical Advisor:Medical Advisor: Supervises Medical Supervises Medical

ServicesServices Approves P&P for Approves P&P for

contracted servicescontracted services Approves proficiency Approves proficiency

of each person of each person performing contracted performing contracted servicesservices

Medical Services Medical Services ManagementManagement

First meeting with MA for OT First meeting with MA for OT Implementation: Implementation: (should happen after OT training seminar)-Staff not equipped to sell MA until after (should happen after OT training seminar)-Staff not equipped to sell MA until after

OT training, should happen step by step with implementationOT training, should happen step by step with implementation

Called and run by Executive DirectorCalled and run by Executive Director Establish organizational strategic planEstablish organizational strategic plan Establish organizational structure as per OTEstablish organizational structure as per OT

Nurse Manager continues to meet weekly Nurse Manager continues to meet weekly following following

Facilitates smooth ImplementationFacilitates smooth Implementation Facilitates regular follow-up and P&P reviewFacilitates regular follow-up and P&P review

Medical Services Medical Services ManagementManagement

Quality ControlQuality Control Chart AuditsChart Audits Job Function ChecklistsJob Function Checklists Daily communication with PR DirectorDaily communication with PR Director

SchedulingScheduling Process evaluationProcess evaluation

Breakdowns in processBreakdowns in process Problem solvingProblem solving

Department ManagementDepartment Management

Weekly 1:1 Meeting Weekly 1:1 Meeting with Executivewith Executive ImplementationImplementation Weekly department Weekly department

updates to Executiveupdates to Executive Issues with MA (MS)Issues with MA (MS) Department needsDepartment needs Professional Professional

DevelopmentDevelopment Patient issuesPatient issues

Weekly Staff Weekly Staff MeetingsMeetings Interface with Interface with

departmentsdepartments Advancement: Advancement:

events, stories for events, stories for mailings, etcmailings, etc

Department LeadershipDepartment Leadership

Job Function ReviewJob Function Review Helpliner (OT p. 74-76)Helpliner (OT p. 74-76) Receptionist (OT p.73-74)Receptionist (OT p.73-74) Advocate (Team Leader) (OT p. 76-77)Advocate (Team Leader) (OT p. 76-77) Nurse (OT p. 116-117)Nurse (OT p. 116-117) Sonographer (OT p. 116-117)Sonographer (OT p. 116-117)

Department Leadership Department Leadership WorkshopWorkshop

Workshop Activities:Workshop Activities: Review Nurse Manager job functionsReview Nurse Manager job functions Review PR Director job functionsReview PR Director job functions Spend 20 minutes completing job function Spend 20 minutes completing job function

worksheetsworksheets

Next Actions:Next Actions: Continually review job functions during Continually review job functions during

implementationimplementation Complete job function worksheet again in 8 weeks Complete job function worksheet again in 8 weeks

to reassess maturity level as department leaderto reassess maturity level as department leader