session-1 same as above

8/10/2019 Session-1 same as above

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8 October 2014

1ISM-I

Course Instructor

Prof. Rajhans Mishra ,Indian Institute of Management, Indore


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8 October 2014

2ISM-I

Assessment Details

Quiz 20%Class Participation 20%Case Analysis Group Submission 20%

End Term 40%


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Case Analysis Group Submission

PPT has to be mailed before the class tothe Academic Associate

([email protected] )

Section_group no_Title of the case

D_1_Cisco (Strictly follow thenomenclature)

Put the Names of members along with

PGP ID, section and group no, and Titleof case in first slide

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Brush up the Basics

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8 October 2014

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Data Data: symbols (Objects)

DataA given, or fact; a number, a statement, ora picture

Represents something in the real world

data is raw - It simply exists and has nosignificance beyond its existence It does not have meaning of itself. It can exist in any form, usable or not.

The raw materials in the production ofinformation


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8 October 2014

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Information

Information: - Processed Data Data that have meaning within a context Data in relationships Data after manipulation

Data that are processed to be useful; provides answers to "who", "what", "where",

and "when" questions

Information is Subjective A relational database makes information from

the data stored within it.


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8 October 2014

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Data Manipulation/Processing

Example: customer survey Reading through data collected from a

customer survey with questions in

various categories would be time-consuming and not very helpful.

When manipulated, the surveys may

provide useful information.


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Data & Information

Raw data from a supermarket checkout counter canbe processed and organized to produce meaningful information,

such as the total unit sales of dish detergent

or the total sales revenue from dish detergentfor a specific store or sales territory.


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8 October 2014

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Generating Information

Computer-based IS takes data as raw

material, process it, and produce informationas output.

Input-process-output view of data and information


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8 October 2014

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Characteristics of Good Information

Relevant

To context /subject

Complete

Accurate

Timely Worth its Cost/Just Barely Sufficient


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Knowledge and Wisdom

Knowledge

is the appropriate collection of information, such

that it's intent is to be useful. It answers "how" questions

Knowledge is a deterministic process.

Understanding patterns

Wisdom Understanding principles

Implicit knowledge

Nondeterministic process

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8 October 2014

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Characteristics of Good Information


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8 October 2014

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Based on Information, What is it?

I have a box.

The box is 3' wide, 3' deep, and 6' high.

The box is very heavy.

The box has a door on the front of it.

When I open the box it has food in it.

It is colder inside the box than it is outside.

You usually find the box in the kitchen. There is a smaller compartment inside the box with ice in it.

When you open the door the light comes on.

When you move this box you usually find lots of dirt underneath

it. Junk has a real habit of collecting on top of this box.


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8 October 2014

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Data, Information, and Systems

What Is a System?

System: A set of components that work togetherto achieve a common goal

Closed system: Stand-alone system that has nocontact with other systems

Open system: System that interfaces with other

systems


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8 October 2014

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Systems & Sub-systems

Several subsystems make up this corporate accounting system.


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8 October 2014

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What do we mean by "IT"?

A tool for manipulating data, information

computer software and hardware

Concept of InformationTechnology (IT, technology)


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Information System

System Collection of interconnectedobjects for any specific goal.

Information system Any system whichdeals with information

Storage Dissemination

Processing


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IT & IS

Information system is possible withoutIT?

IT work as enabler


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8 October 2014

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Concept of Information System (IS)

Information Technology (IT)

(Computers, Other)

Users(Organizational members:

Managers, Professionals, Clerks)

Data (organized,meaningful)

Representations of

Knowledge

UseProcedures

IS

Use

Task, Business

ProcessPerform on

Supports


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Management Information System (MIS)

MIS

Technology

Process

People

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h G l d


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8 October 2014

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Magnitude of dollars spent on IT

If general managers are involved in IT, IT enables:

Gaining a competitive advantage

Streamlining business processes

Expanding markets

If General Managers are not involved in IT, problems emerge:

Dollars wasted on IT

In the extreme, businesses can fail

Why General Managers Needto Understand IT

What are the major IT cost drivers?


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8 October 2014

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IT Salary and Wage: 45%

Hardware: 25%

Software: 20%

Administration: 10%

100%

Outsourcing: 30-85%

Insource Core IS Capabilities:70-15%

What are the major IT cost drivers?

OLD MODEL:

NEW MODEL:


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8 October 2014

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Ensuring Value for IT Spending

General managers must manage IT to ensure value for money:

Understand the nature of IT

Strategic Alignment: Help setIT strategy to support business strategy:

KM, BI, CRM, ERP, B2C, B2B, SCM

Empower CIO to ensure core IT capabilities


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8 October 2014

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IT can Create Competitive

Advantage IT can differentiate a product or service

(Federal Express vs.. Indian Postal Service)

IT can streamline business processes:

Dell computer hooks 90% of suppliers to factory floors via web to

reduce inventory to 5 days.Compaq had 3 weeks of inventory.

IT can change entire industry structures

Napster; Amazon,Dell-direct marketing to consumers


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8 October 2014

28Examples of IT-Enabled

Business Initiatives

IT can be used to improve customer service:

IT can be used to leverage suppliers, such as B2B exchanges:


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8 October 2014

29Examples of IT management failure

creating business failure

ONE TEL

CRAVENS BOOKS


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! THANK YOU !

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session-1 same as above

Documents