session 04 agency policies
TRANSCRIPT
Working within a Relevant Legal and Ethical Framework
Agency policiesCHCCS400A
David Smith6885 7524
To pass this unit, learners must show competence in:
1.An understanding of legislation and common law relevant to your work role
2.Following the organisation’s policies and procedures
3.Working ethically 4.Recognising and responding when the
client’s rights and interests are not being protected.
Learning Outcomes for this Unit of Competency
Learning Outcomes for this Unit of Competency
This session:To pass this unit, learners must show competence in:
1.An understanding of legislation and common law relevant to your work role
2.Following the organisation’s policies and procedures
3.Working ethically 4.Recognising and responding when the
client’s rights and interests are not being protected.
Learning Outcomes for this Unit of Competency
By the end of this session you should be able to:
2. Follow the organisation’s policies and procedures
Understand the role of agency policies in the context of the community service industry
Ability to perform work within identified policies, protocols and procedures
Contribute to the review and development of policies and protocols as appropriate
The Op Shop Opportunity (revisited)Policies:• Ensure a consistent approach• Eliminate some unethical behaviour• Ensure legal and ethical requirements• Show the organisation’s values and
standards• Clarify roles and responsibilities
LawAn Act, is created
by government
CHILDREN AND YOUNG PERSONS (CARE AND PROTECTION) ACT 1998HI
CHILDREN AND YOUNG PERSONS (CARE AND PROTECTION) ACT 1998HI
Law.. Part of the Act
mentions that there will be Regulations
(more detailed laws)
(5) Other requirements and the form of a care plan under this section may be prescribed by the regulations
(5) Other requirements and the form of a care plan under this section may be prescribed by the regulations
.. which fills in the details, not covered by the Act
...
(etc)
All care plans developed by staff must follow the forms provided by management. All sections of the forms must be filled in completely.
At least two weeks prior to the meeting, the checklist provided by management must be commenced, to ensure that :
- Appropriate family members have been contacted and asked for their input etc.
- The client is given a fullest chance to participate in the plan, deciding on the location of the meeting etc as described on the forms
- (etc)
Policies
Clarify what this means for us in our organisation
Policies (note that this
example policy:
All care plans developed by staff must follow the forms provided by management. All sections of the forms must be filled in completely.
At least two weeks prior to the meeting, the checklist provided by management must be commenced by the caseworker, to ensure that :
- Appropriate family members have been contacted and asked for their input etc.
- The client is given a fullest chance to participate in the plan, deciding on the location of the meeting etc as described on the forms
- (etc)
Policies (note that this
example policy:
Clarifies the law/ reg’s
Ensures a consistent approach
Eliminates unethical behaviour…
All care plans developed by staff must follow the forms provided by management. All sections of the forms must be filled in completely.
At least two weeks prior to the meeting, the checklist provided by management must be commenced by the caseworker, to ensure that :
• Appropriate family members have been contacted and asked for their input etc.
• The client is given a fullest chance to participate in the plan.
• Clients may decide on the location of the meeting and will be encouraged to feel as comfortable as possible
Policies
.. Clarifies roles
All care plans developed by staff must follow the forms provided by management. All sections of the forms must be filled in completely.
At least two weeks prior to the meeting, the checklist provided by management must be commenced by the caseworker, to ensure that :
• Appropriate family members have been contacted and asked for their input etc.
• The client is given a fullest chance to participate in the plan.
• Clients may decide on the location of the meeting and will be encouraged to feel as comfortable as possible
Policies
and adds details that reflect the organisation’s values and standards )
All care plans developed by staff must follow the forms provided by management. All sections of the forms must be filled in completely.
At least two weeks prior to the meeting, the checklist provided by management must be commenced by the caseworker, to ensure that :
• Appropriate family members have been contacted and asked for their input etc.
• The client is given a fullest chance to participate in the plan.
• Clients may decide on the location of the meeting and will be encouraged to feel as comfortable as possible
- (etc)
All direct case staff must report the following client issues to the Senior worker or the Executive Director as soon as possible, but definitely no later than 24 hours after becoming aware of the situation:
• Clients needing additional literacy tuition
• Clients who are denied access to medicine due to their visa status
• Clients needing an interpreterThe organisation will use its own funds
to assist these clients
Policies
Another example:
This one is not inspired by any particular legal requirements
Policies
But it does ensure a consistent approach
All direct case staff must report the following client issues to the Senior worker or the Executive Director as soon as possible, but definitely no later than 24 hours after becoming aware of the situation:
• Clients needing additional literacy tuition
• Clients who are denied access to medicine due to their visa status
• Clients needing an interpreterThe organisation will use its own funds
to assist these clients
Policies
And clarify roles
All direct case staff must report the following client issues to the Senior worker or the Executive Director as soon as possible, but definitely no later than 24 hours after becoming aware of the situation:
• Clients needing additional literacy tuition
• Clients who are denied access to medicine due to their visa status
• Clients needing an interpreterThe organisation will use its own funds
to assist these clients
Policies
as well as reflecting the organisation’s values
All direct case staff must report the following client issues to the Senior worker or the Executive Director as soon as possible, but definitely no later than 24 hours after becoming aware of the situation:
• Clients needing additional literacy tuition
• Clients who are denied access to medicine due to their visa status
• Clients needing an interpreterThe organisation will use its own funds
to assist these clients
Other policies
Policies are not all in ‘the manual.’Policies are not always written- especially in
smaller organisations.(When in doubt, ask.)Job descriptions can reasonably be called part of
the organisation’s policies.Job instructions and directions are all ‘policy
decisions.’
(Activity- suggest policies)Buy my car?
One of your centre’s cleaning staff has advertised an old ute for sale for $500, with two months rego left. You think this could be a bit overpriced, but if someone buys it, that’s their problem.
One of your clients sees it, and thinks it’s a bargain.Your client is not very bright, and is very trusting of the
staff at your centre.
(Activity- suggest policies)Buy my car?
You might have an opinion on this. Maybe your opinion is that:
• The client must be protected, • The reputation of the organisation must be protected,• The cleaner has a right to set a price, and this right
must be protected
your opinion
“ .”Is not one of the
three things that sets the rules in the community services and health workplace
(Activity- suggest policies)Buy my car?
In the workplace, ouractions are governed by- The law- The industry code of ethics and- The organisation’s policy Is the main issue here- there are
no code of ethics or legal restraints
your opinion
(Activity- suggest policies)Buy my car?
What policies would • Ensure a consistent approach• Eliminate some unethical behaviour• Ensure legal and ethical requirements• Show the organisation’s values and standards• Clarify roles and responsibilities
Are there areas where a reasonable staff member might
inadvertently do the wrong thing, if not guided by policy?
Are there areas where a reasonable staff member might
inadvertently do the wrong thing, if not guided by policy?
Learning Outcomes for this Unit of Competency
By now you should be able to:
2. Follow the organisation’s policies and procedures
Understand the role of agency polices in the context of the community service industry
Ability to perform work within identified policies, protocols and procedures
Contribute to the review and development of policies and protocols as appropriate