ses new york 2011: conversion tool box - by bryan eisenberg

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Page 1: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

The Toolbox for Continuous The Toolbox for Continuous Marketing OptimizationMarketing Optimization

Bryan Eisenberghttp://www.bryaneisenberg.com@TheGrok

Before: Un-Optimized Version

Page 2: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

http://www.bryaneisenberg.com

Page 3: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Page 4: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

CRO Models

• Tools - Insights, Creating Pages, Testing, Personalization, Campaign & Automation

• People - Insight, Management, Creative Execution, Test Setup, Implementation, Outsource

• Process - Planning and Creating New Ads & Content, Optimizing Old Ads & Content

Page 5: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

$56.8 billion will be spent this year on generating website traffic, but only 2%-3% of visitors will actually convert. Source: 2010 ZenithOptimedia

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© 1998 - 2011 BryanEisenberg.com

6

92:1

Companies typically spend $92 to bring customers to

their site.

But only $1 to convert them.

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© 1998 - 2011 BryanEisenberg.com

Don’t do Slice & Dice Optimization

Page 8: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Can You Spot The Differences?

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© 1998 - 2011 BryanEisenberg.com

“We can't solve problems by using the same kind of thinking we used when we created them.” - Albert Einstein

It’s Not About What but Why!

Optimize All You Want

Page 10: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Testing, It’s All About Motivations & Influencing

People

Page 11: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Do you have a structured approach to improving conversion rates?

Response 2010: 283Response 2009: 270

Source: 2010 Conversion Report from eConsultancy

Page 12: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

48% No control overconversion

Limited time and resources are the major barrier to improving conversion

Source: 2010 Conversion Report from eConsultancy

Page 13: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

61% do less than 5 tests per month

On average, how many tests do you carry out each month on your website?

Response 2010: 222 Response 2009: 271

Source: 2010 Conversion Report from eConsultancy

Page 14: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Omniture & Google Analytics

Page 15: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Form Analytics

Page 16: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Voice of Customer

Page 17: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Call Tracking

Page 18: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Speed Check

http://www.websiteoptimization.com/services/analyze/

Page 19: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Page 20: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Smush Those Graphics

Page 21: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Page 22: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Using Video For Products

• Video boost conversion rates by an average of 9%. (Internet Retailer, October 2010)

• Products that have videos are 95% more likely to be bought. (Internet Retailer, April 2010)

• Video adds two minutes to visitors' stays on retail sites. (Comscore, August 2010)

• Video increases the likelihood of a front-page Google search result by 96% with proper page optimization. (Forrester, January 2010)

Source: http://onlinevideograder.com/grader/

Page 23: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

TreePodia

Page 24: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

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© 1998 - 2011 BryanEisenberg.com

Page 26: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Variation A Variation B Variation C

In the background Treepodia’s Smart Video Platform generates a few versions of each video, analyzes CVR performance, & directs traffic flow to the best performing variation, automatically

100 Views3 Orders

100 Views1 Order

100 Views6 Orders

Page 27: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Dynamic Video Sitemap

Traffic

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© 1998 - 2011 BryanEisenberg.com

UserTesting.com/ppctest

SES2011

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© 1998 - 2011 BryanEisenberg.com

Mockflow

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© 1998 - 2011 BryanEisenberg.com

Get Premise

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© 1998 - 2011 BryanEisenberg.com

Free Behavioral Targeting

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© 1998 - 2011 BryanEisenberg.com

Testing With Google Website Optimizer

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© 1998 - 2011 BryanEisenberg.com

Testing for Low Traffic Websites

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© 1998 - 2011 BryanEisenberg.com

Optimizely

Page 35: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Monetate

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BEST OF 2010

Page 37: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

• Conversion impact as high as 55%

Badging

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• Average conversion improvement range

5%-20% (As high as 100%)

MESSAGE CONSISTENCY

Page 39: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

• Conversion improvement as high as 12%

Tax Free

Page 40: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

• Conversion improvement as high as 100%

international

Page 41: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

• Acquisition improvement as high as 1000%

email acquisition

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© 1998 - 2011 BryanEisenberg.com2

BoostCTR.com

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© 1998 - 2011 BryanEisenberg.com

Contests Are Crowd Sourced to Their Network

3

Boosters scan for contests to enter

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© 1998 - 2011 BryanEisenberg.com

Advertiser approves the ad

6

You Approve the Ads to Test

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© 1998 - 2011 BryanEisenberg.com7

Advertiserstrack the progress of their contests

BOOSTCTR TRACKS THE CONTESTS AND REPORTS ON RESULTS

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© 1998 - 2011 BryanEisenberg.com8

Run The Boosted Ads and Pause Others

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© 1998 - 2011 BryanEisenberg.com

Get Speeding!

Page 48: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

It’s Not the Tool, It’s How You Use It

http://mo.am/21secrets 

Page 49: SES New York 2011: Conversion Tool Box - By Bryan Eisenberg

© 1998 - 2011 BryanEisenberg.com

Thank you for listening!

Bryan Eisenberg

[email protected]

Read our blog: www.BryanEisenberg.com

Call us at (347) 470-GROK (4765)

Follow me on Twitter Please:

@TheGrok