serving order (who & when) serving order (who & when) module four
TRANSCRIPT
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SERVING ORDER (WHO & WHEN)
MODULE FOUR
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INTRODUCTION:As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests.
In order to serve food in the correct time (when) and order (who), you need to know:• how to use an Event Order• the sequence of events during a seated
dinner service• the sequence of serving seated guests
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INTRODUCTION:As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests.
In order to serve food in the correct time (when) and order (who), you need to know:• how to use an Event Order• the sequence of events during a seated
dinner service• the sequence of serving seated guests
NEXT
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OBJECTIVES:Successfully completing this training module requires you to:
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OBJECTIVES:Successfully completing this training module requires you to:
Use an Event Order to answer questions about important
information for an event. 1
PREPARATION
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OBJECTIVES:Successfully completing this training module requires you to:
Use an Event Order to answer questions about important
information for an event.
When given a list of expected serving actions, you will
match them to their corresponding visual
cue.1 2
PREPARATION WHEN TO SERVE
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OBJECTIVES:Successfully completing this training module requires you to:
Use an Event Order to answer questions about important
information for an event.
Given an interactive scenario depicting a table with guests,
you will indicate who to serve, from first to
last.
When given a list of expected serving actions, you will
match them to their corresponding visual
cue.1 2 3
PREPARATION WHEN TO SERVE
WHO TO SERVE
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OBJECTIVES:Successfully completing this training module requires you to:
Use an Event Order to answer questions about important
information for an event.
Given an interactive scenario depicting a table with guests,
you will indicate who to serve, from first to
last.
When given a list of expected serving actions, you will
match them to their corresponding visual
cue.1 2 3
NEXT
PREPARATION WHEN TO SERVE
WHO TO SERVE
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PREPARATION: EVENT ORDER
Before an event, you will receive a copy of the Event Order form that contains important information about the event.
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PREPARATION: EVENT ORDER
Before an event, you will receive a copy of the Event Order form that contains important information about the event.
When you are reviewing this document, make sure you identify:
• Type of banquet• Schedule of
events• Menu options
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PREPARATION: EVENT ORDER
BANQUET INFORMATION
BANQUET TIMELINE
BANQUET MENU
Click on each of the three sections we are highlighting:
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PREPARATION: EVENT ORDER
BANQUET INFORMATION
Click on each of the three sections we are highlighting:
BANQUET TIMELINE
BANQUET MENU
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PREPARATION: EVENT ORDER
Click on each of the three sections we are highlighting:
BANQUET INFORMATION
BANQUET MENU
BANQUET TIMELINE
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PREPARATION: EVENT ORDER
BANQUET MENU
Click on each of the three sections we are highlighting:
BANQUET INFORMATION
BANQUET TIMELINE
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PREPARATION: EVENT ORDER
This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.INFORMATION
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PREPARATION: EVENT ORDER
This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.
Event Type is not identified by name.. Found elsewhere on
schedule “Bridal table..” p2
INFORMATION
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PREPARATION: EVENT ORDER
This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.
Event Type is not identified by name.. Found elsewhere on
schedule “Bridal table..” p2
This is who is in charge
INFORMATION
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PREPARATION: EVENT ORDER
This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.
Event Type is not identified by name.. Found elsewhere on
schedule “Bridal table..” p2
BACK
This is who is in charge
INFORMATION
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include:
TIMELINE
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TIMELINE
PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include: Date,
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TIMELINE
PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include: Date, Time,
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include: Date, Time, Location,
TIMELINE
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include:Date, Time, Location, and Function
TIMELINE
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include:Date, Time, Location, and Function
Make a special note of the times and
functions, so that you know when to
serve and clear food.
TIMELINE
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include:Date, Time, Location, and Function
Make a special note of the times and
functions, so that you know when to
serve and clear food.
TIMELINE
BACK
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PREPARATION: EVENT ORDER
The Timeline lists the entire schedule of events, which include:Date, Time, Location, and Function
Make a special note of the times and
functions, so that you know when to
serve and clear food.
TIMELINE
BACK
We’ll look at the Timeline again in the next section.
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PREPARATION: EVENT ORDER
The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered.
MENU
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PREPARATION: EVENT ORDER
The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered.
MENUPay close attention to any special dietary
requests. They’ll also be indicated on the table
with a place card.
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PREPARATION: EVENT ORDER
The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered.
MENU
PLACE CARD (SAMPLE)
Pay close attention to any special dietary
requests. They’ll also be indicated on the table
with a place card.
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PREPARATION: EVENT ORDER
The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered.
BACK
MENU
PLACE CARD (SAMPLE)
Pay close attention to any special dietary
requests. They’ll also be indicated on the table
with a place card.
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PREPARATION: EVENT ORDER
1. If a guest has requested a gluten-free meal, you will find that information on the:
Timeline Information Menu
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PREPARATION: EVENT ORDER
1. If a guest has requested a gluten-free meal, you will find that information on the:
Timeline Information Menu✔
CORRECT!
NEXT
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PREPARATION: EVENT ORDER
1. If a guest has requested a gluten-free meal, you will find that information on the:
Timeline Information Menu
XTRY AGAIN!X
BACK
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PREPARATION: EVENT ORDER
2. To find out when to serve coffee, look at the:
Menu Information Timeline
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PREPARATION: EVENT ORDER
2. To find out when to serve coffee, look at the:
Menu Information Timeline✔ CORRECT!
NEXT
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PREPARATION: EVENT ORDER
2. To find out when to serve coffee, look at the:
Menu Information Timeline
XTRY AGAIN!
X
BACK
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WHEN TO SERVE:Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen.
Your job, as the server, is to transport the food from the kitchen to the guests.
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WHEN TO SERVE:
NEXT
Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen.
Your job, as the server, is to transport the food from the kitchen to the guests.
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WHEN TO SERVE:These are the three types of American Style dining services.
Hover over the boxes below to learn more about each type-
PLATED SERVICE BUFFETÁ LA CARTE
NEXT
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WHEN TO SERVE:
Food is plated in the kitchen and served to guests at a table. Courses are served
based on the scheduled timeline.
BUFFETÁ LA CARTE
These are the three types of American Style dining services.
Hover over the boxes below to learn more about each type-
NEXT
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WHEN TO SERVE:Hover over the boxes below to learn more about the different types of American Style service-
PLATED SERVICE BUFFET
Guests are provided a menu as they are seated. Due to the
time and cost constraints, the
appetizer, salad and dessert are pre‐selected for all
guests.
These are the three types of American Style dining services.
Hover over the boxes below to learn more about each type-
NEXT
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NEXT
WHEN TO SERVE:
PLATED SERVICE Á LA CARTE
Guests serve themselves from a
buffet table. In some cases, guests will be served from stations,
such as a meat carving or omelet
station.
These are the three types of American Style dining services.
Hover over the boxes below to learn more about each type-
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PLATED SERVICE
WHEN TO SERVE:The Plated Service is the most common type of banquet.
While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action.
BUFFETÁ LA CARTE
NEXT
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
3.SALAD
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
3.SALAD
4.ENTREES
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
3.SALAD
4.ENTREES
5.DESSERT
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
3.SALAD
4.ENTREES
5.DESSERT
6.COFFEE
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WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
AMERICAN STYLE BANQUET – Plated Service
1.PRE-SET
2.STARTER
3.SALAD
4.ENTREES
5.DESSERT
6.COFFEE
NEXT
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WHEN TO SERVE:The next section features an interactive chart to show you what entails
NEXT
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WHEN TO SERVE:In the Matching Game below, drag the description to the corresponding picture.
CLEARED WITH ENTRÉE
SERVED WITH DESSERT
LONGEST SECTION OF THE MEALMAIN COURSE
FIRST COURSE
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WHEN TO SERVE:In the Matching Game below, drag the description to the corresponding picture.
NEXT
CLEARED WITH ENTRÉE
SERVED WITH DESSERT
LONGEST SECTION OF THE MEALMAIN COURSE
FIRST COURSE
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WHO TO SERVE:Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests.
Who do you serve first? Who is served second?
In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.
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WHO TO SERVE:Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests.
Who do you serve first? Who is served second?
In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.
NEXT
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WHO TO SERVE:
Scan the table.
SCAN
1
Once you arrive at a table to serve food, quickly go through the following steps:
NEXT
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WHO TO SERVE:
Scan the table. Identify by gender,
2
SCAN GENDER
1
Once you arrive at a table to serve food, quickly go through the following steps:
NEXT
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WHO TO SERVE:
Scan the table. and then age. Identify by gender,
2 3
SCAN GENDER AGE
1
Once you arrive at a table to serve food, quickly go through the following steps:
NEXT
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CHILDREN (up to 12 years old)1
ELDER WOMEN2YOUNGER WOMEN3
ELDER MEN4YOUNGER MEN5
WHO TO SERVE: RULES
Serve children first, then elder women, younger women, then elder men. Younger men are served last.
NEXT
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WHO TO SERVE: RULES
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FLOATS FROM LEFT (turn on slideshow to see animation)
FOOD is served from the guest’s LEFT side.
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WHO TO SERVE: RULES
NEXT
FLOATS FROM LEFT (turn on slideshow to see animation)DRINKS are served
from the guest’s RIGHT side.
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WHO TO SERVE: RULES
NEXT
Walk COUNTER-CLOCKWISE when serving food..
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WHO TO SERVE: RULES
NEXT
..and CLOCKWISE while serving beverages and clearing.
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WHO TO SERVE: ACTIVITY
Click and drag the type of guest and put them in order of priority (first served to last):
Click and drag the following types of guests and put them in order of priority:
CHILDREN (up to 12 years old)
1 ELDER WOMEN
2YOUNGER WOMEN
3 ELDER MEN
4YOUNGER MEN5
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WHO TO SERVE: ACTIVITY
Click and drag the type of guest and put them in order of priority (first served to last):
Click and drag the following types of guests and put them in order of priority:
CHILDREN (up to 12 years old)1
ELDER WOMEN2YOUNGER WOMEN3
ELDER MEN4YOUNGER MEN5
CORRECT!
NEXT
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WHO TO SERVE: ACTIVITY
Click and drag the type of guest and put them in order of priority (first served to last):
Click and drag the following types of guests and put them in order of priority:
CHILDREN (up to 12 years old)1
ELDER WOMEN2ELDER MEN3YOUNGER WOMEN4
YOUNGER MEN5
TRY AGAIN!
NEXT
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WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order
of priority:
NEXT
OR
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WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first. Click and drag the following types of guests and put them in order
of priority:
NEXT
✓CORRECT!
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WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order
of priority:
NEXT
XTRY AGAIN!
![Page 72: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/72.jpg)
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
![Page 73: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/73.jpg)
✓
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
NEXT
CORRECT!
![Page 74: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/74.jpg)
X
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
NEXT
TRY AGAIN!
![Page 75: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/75.jpg)
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
![Page 76: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/76.jpg)
✓
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
NEXT
CORRECT!
![Page 77: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/77.jpg)
X
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
TRY AGAIN!
![Page 78: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/78.jpg)
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
![Page 79: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/79.jpg)
✓
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
CORRECT!
![Page 80: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/80.jpg)
X
WHO TO SERVE: ACTIVITY
In this activity, choose who will be served first out of the two guests:
TRY AGAIN!
![Page 81: SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR](https://reader038.vdocuments.us/reader038/viewer/2022103015/5518234955034684678b496d/html5/thumbnails/81.jpg)
2.4 Full TableNow, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.
1234
5678
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2.4 Full Table-CORRECTNow, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.
1
234
5
6 7
8CORRECT!
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2.4 Full Table-ERROR(Sample)Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.
1
234
56
78
TRY AGAIN!