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THE OFFICIAL PUBLICATION OF MILTON KEYNES CHAMBER BUSINESS REPORT: RESULTS FROM QES SPOTLIGHT: HEALTH & SAFETY TRAINING: LATEST CHAMBER COURSES PLUS: NEWS, MEMBER OFFERS & MORE! THE VOICE OF MILTON KEYNES BUSINESS @ChamberMK www.chambermk.co.uk DECEMBER 2016/JANUARY 2017 SERVING FOOD FROM THE HART

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  • THE OFFICIAL PUBLICATION OFMILTON KEYNES CHAMBER

    BUSINESS REPORT: RESULTS FROM QESSPOTLIGHT: HEALTH & SAFETYTRAINING: LATEST CHAMBER COURSESPLUS: NEWS, MEMBER OFFERS & MORE!

    THE VOICE OF MILTON KEYNES BUSINESS@ChamberMK

    www.chambermk.co.ukDECEMBER 2016/JANUARY 2017

    SERVING FOODFROM THE HART

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 1

    http://www.chambermk.co.ukhttps://twitter.com/ChamberMK

  • IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 2

    www.munters.co.ukmailto:[email protected]

  • DECEMBER 2016/JANUARY 2017 inbusiness 3

    INBUSINESS

    VIEWPOINTWe are all smiles here at Milton Keynes Chamber afterreceiving confirmation from the British Chambers ofCommerce that we have, once again, been confirmed asfinalists, in conjunction with Northamptonshire Chamber, inBOTH the ‘Chamber of the Year’ and ‘Excellence inMembership Services’ categories of the Chamber Awards 2016.This is absolutely fantastic news – especially for a Chamber

    that has only been in operation for just over three years.The Chamber Awards is considered to be one of the UK’s

    hotly contested business awards that recognises and rewardsbusiness success across the UK and the work of localChambers of Commerce. The Chamber will defend its current titles for both the

    ‘Excellence in Membership Services’ Award and ‘Chamber of the Year’ at this year’sceremony on 24 November, after delightedly scooping both awards in 2015. To be shortlisted again this year is an incredible feat, and really highlights how much we

    have achieved in such a short space of time.We recently held our Annual Dinner to celebrate everything that has happened here at

    the Chamber in the 2015-16 financial year. This includes – alongside NorthamptonshireChamber – being ranked the 10th largest chamber combined in terms of membership sizein the latest Accredited Chamber network benchmarking figures.Just two years ago we were in 28th position and last year we came in at 18th so this

    positive movement is testament to the hardwork of the Chamber team in showing thevalue of membership to our customers.This is an impressive achievement which

    we will build upon in the coming months tocontinue to endorse the fact that theChamber is a powerful and influential brand.I want to take this opportunity to say

    thank you to our members, without whomnone of this would be possible.

    CONTENTS

    FOLLOW MILTON KEYNES CHAMBER AT:

    ABOUT THIS MAGAZINE: inbusiness is a bi-monthly 20-page publication anddigital magazine distributed to over 3,000 Chamber members and keybusinesses in Milton Keynes. The publication focuses on news and informationabout local companies and the initiatives and advice available to increase theprosperity of firms in the Milton Keynes area. Milton Keynes Chamberwelcomes newsworthy articles of business interest, giving preference toChamber members. As editorial space is limited, inclusion cannot beguaranteed and the editor may amend or reject articles submitted.

    inbusiness is produced on behalf of Milton Keynes Chamber by KempsPublishing Ltd and is distributed without charge to all Chamber membersand other leading businesses in the Milton Keynes area. The Chamber andthe publisher are committed to achieving the highest quality standards.However, views expressed in the magazine are independent and whileevery care has been taken to ensure that the information it contains isaccurate, neither Milton Keynes Chamber nor the publisher can acceptany responsibility for any omission or inaccuracies that might arise.

    For further information on Milton Keynes Chamber, call: 01908 547820 or visit: www.chambermk.co.uk

    CONTACT DETAILSEDITOR: Laura SmithT: 01908 547820

    MILTON KEYNES CHAMBER OF COMMERCE500 Avebury Boulevard, Milton Keynes MK9 2BEW: www.chambermk.co.uk

    NEWS AND ARTICLES SHOULD BE SENT TO:[email protected]

    PUBLISHED BY:Kemps Publishing Ltd11 The Swan Courtyard, Charles Edward Road,Birmingham B26 1BUT: 0121 765 4144W: www.kempspublishing.co.uk

    MANAGING EDITOR: Laura BlakeT: 0121 765 4144E: [email protected]

    DESIGNER: Lloyd Hollingworth

    ADVERTISING MANAGER: Jon Jones T: 0121 765 4144E: [email protected]

    PRINTERS: Warners (Midlands) plc

    BUSINESS REPORT4 Grant Thornton celebrates promotions 5 Shoosmiths boosts team with partner hires6 The benefits of CityFibre7 The latest QES results

    TALKING BUSINESS

    8 Hart’s Food and Events on its continuing growth

    GOING GLOBAL10 How to assess the competition for exports

    ISSUE SPOTLIGHTS11 HEALTH & SAFETY

    New accreditation for health and safety testing specialists

    12 GREEN BUSINESSPioneering waste management company celebrates anniversary

    TRAINING & EVENTS14 A comprehensive list of training

    courses and Chamber events

    MEMBER ZONE16 Member benefits 17 How to chose the right recruitment

    technology partner18 Find out which companies have joined the

    Chamber and what members are offering

    FRONT COVERSarah Reeves Hart, of Hart’s Food and EventsSee page 8

    COVER/INTERVIEW PHOTOS: Jane Russell Photography

    www.facebook.com/miltonkeyneschamber

    @ChamberMK @ChamberMKExport

    www.linkedin.com/pub/milton-keynes-chamber-of-commerce

    www.youtube.com/MiltonKeynesChamber

    PAUL GRIFFITHSChief ExecutiveMilton Keynes [email protected]

    The February/March 2017 issue of inbusinesswill

    include features on: Manufacturing and

    Communications & Marketing

    The deadline for copy & images is: 9 December

    BUSINESS ALLIANCE GROUP PARTNERS 2016/17

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 3

    mailto:[email protected]://www.chambermk.co.ukhttp://www.chambermk.co.ukmailto:[email protected]://www.kempspublishing.co.ukmailto:[email protected]:[email protected]://www.facebook.com/miltonkeyneschamberhttp://www.linkedin.com/pub/milton-keynes-chamber-of-commercehttp://www.youtube.com/MiltonKeynesChamberhttps://twitter.com/ChamberMKhttps://twitter.com/ChamberMKExport

  • 4 inbusiness DECEMBER 2016/JANUARY 2017

    BUSINESS REPORT

    BUSINESSREPORT

    MILTON KEYNES CHAMBER keeps itsmembers up to date with all the latestbusiness news. Whether it’s through thepages of this magazine, our website orregular email updates, we will alwaysendeavour to keep you in the pictureand informed

    Twenty nine members of theexpanding team at the MiltonKeynes office of financial andbusiness advisers Grant Thorntonhave been recognised for theiroutstanding contributions to thefirm with a promotion. In the Audit department, Laura

    Brierley takes on the role ofdirector, whilst AmritMirchandani, Michael Rogersand Ros Murphy havebeen promoted toassistant manager, AlexWalker and AndyPoole have becomeaudit executives andAlex Wong has beenpromoted to anexecutive.Ashley Carrington,

    Farzana Begum, GeorginaGray, James Holley, MarianOsei-Bonsu, Matt Goss, MichaelCopson, Nimesh Kumar and SallyRiley have all been promoted toaudit associate level 3. Meanwhile,Gemma Goulding, Harry Tait, JamesPlatt, Max Taylor, Ross Gowling,Theo McLaren and Virali Tailor haveachieved audit associate lLevel 2.On the advisory side, Patrick

    Palicica has become a manager andin the tax team, Aqeel Kapaski has

    beenpromoted to

    assistantmanager and

    Brendan Hanna toexecutive. Louise

    Claydon-Knights has achieved taxassociate level 3, while NabeelThakur and Nick Aldridge havebecome tax associate level 2.The promotions form a key part of

    Grant Thornton’s overall growthstrategy as the firm continues tostrengthen its operations across theregion, and follow the appointmentof 15 graduates and school leavers.

    Kevin Gale of Grant Thornton’sMilton Keynes office, comments: “Asa firm we are not only committed tohelping our clients grow and fulfiltheir ambitions but also, and veryimportantly, to encouraging ourpeople to do the same.“We continue to build a unique

    working environment which fosterspersonal growth and enables ourpeople to take ownership of theircareers. Without exception, these29 individuals possess high levelsof ability and continuallydemonstrate the enthusiasm anddedication required to drive thebusiness forward.”

    A TEST OF YOURPERSONALITYActivia Training has released threefree to use online personalitytests, covering assertiveness, timemanagement and likeability.Each test takes approximately

    four minutes to complete, feedbackis provided instantly, and it’s totallyanonymous. Each participant gets ascore for the test and apersonalised report showing youhow you can improve, which isdownloadable in PDF format.Training adviser John Boddington

    said: “Industry response has beenfantastic, with some companiesasking all staff members to do all orsome of the tests to help withpersonal understanding of abilities.“The assertiveness test provides

    feedback on whether you areacting in an assertive manner, or ifnot, whether you are passive,aggressive, or passive aggressive.“The time management test

    provides feedback on how well youmanage your time, where you maynot be doing well, and the possiblecauses.“The likeability test looks at the

    different aspects of how peoplerespond to you, and in particular,many companies are asking theirsalespeople to use the tool, aspeople buy from people!”

    To try the tests for yourself visitwww.activia.co.uk/development-tests

    IT’S ALL CHANGE ATGRANT THORNTON

    Cotels Serviced Apartments arecelebrating after winning theBest Accommodation category atthe Made In MK Awards.The inaugural awards,

    sponsored by Milton KeynesChamber of Commerce,celebrated the impressiveachievements of local companiesand entrepreneurs.Newly-promoted sales director

    Sonya Hawkins said: “We won theaward for being the bestaccommodation but we won’trelax on our morals and we willstill try to strive and grow.

    “We are always looking tobetter ourselves, we try not to becomplacent.”Sonya, who has been with the

    company almost eight years, isnot the only member of Cotelsstaff to have been promotedrecently. Louise Baxter has gonefrom administrator to reservationsmanager.And the company is soon

    moving from shared offices inAvebury Boulevard to a dedicatedbuilding called Brickhill House,made up of 12 apartments and theCotels office.

    COTELS NAMED AS THE BEST ACCOMMODATION

    ‘WE CONTINUE TO BUILD A

    UNIQUE WORKINGENVIRONMENTWHICH FOSTERS

    PERSONALGROWTH’

    Some of the new recruits

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 4

    http://www.activia.co.uk/development-tests

  • DECEMBER 2016/JANUARY 2017 inbusiness 5

    BUSINESS REPORT

    Highly regarded law firm Shoosmiths has boosted its national regulatorypractice with the appointment of commercial partners, Roy Tozer andCharles Arrand. Both lawyers have strong reputations as leading national regulatory

    advisors, supported by an impressive client list and high profile casesincluding advising clients on the horse meat scandal, oil refineryexplosions, sporting enquiries, money laundering, internal investigations,food safety, product liability, environmental issues and numerous fatalaccident cases in the construction, rail, retail and manufacturing sectors. Charles, who joins the Milton Keynes office, has extensive

    experience in advising both individuals and well-knownbrands on a range of regulatory issues includinginvestigations and prosecutions in relation toregulatory offences. Clients have described Charles’ ability to

    remain ‘utterly calm and considered’ during highpressure matters while his excellent over view ofthe legislative framework combined with hisability to see the important details as well as thebigger picture make him an ‘absolute pleasure towork with’. Roy has been a regulatory partner for 14 years.

    He has handled some of the highest profile health,safety and environmental cases in recent years and manymulti-jurisdictional product liability cases. Alex Bishop, head of the national dispute resolution and compliance

    practice at Shoosmiths, said: “As the regulatory framework continues toevolve with the political climate; UK corporates are increasingly becomingsubject to greater regulation and increased financial risk of non-compliance.‘

    “The addition of Roy and Charles’ expertise will further grow our highlysuccessful regulatory practice, allowing all our clients to benefit from firstclass regulatory and compliance advice alongside our award-winning clientexperience.’ “We are very pleased to welcome both Roy and Charles to Shoosmiths’

    regulatory team, which is now one of the leading outside of London.”

    SHOOSMITHS BOOSTS TEAMWITH KEY PARTNER HIRES

    L-R: Stuart Little, Charles Arrand, Alex Bishop and Roy Tozer

    ‘UK CORPORATESARE INCREASINGLY

    BECOMINGSUBJECT TOGREATER

    REGULATION’

    Office Wings mission is to provideexcellent, high quality, tailored personal assistant services to businesses and individuals withinBedfordshire and surrounding counties.

    Office Wings can offer a variety ofbusiness and lifestyle support services; we want to help you toachieve the most out of your professional and personal lives.

    From emails and diary to full businessmanagement, event planning or personal shopping – Office Wingscan offer you a service as unique as you are.

    Award winning Executive Personal Assistance & Concierge Services

    W: www.officewings.co.uk

    E: [email protected]

    T: 077349 55250

    For a free, no obligation discussion please contact us today!

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 5

    http://www.officewings.co.ukmailto:jennie.bayliss@officewings.co.ukwww.nevillefuneralservice.commailto:[email protected]

  • 6 inbusiness DECEMBER 2016/JANUARY 2017

    BUSINESS REPORT

    CityFibre are providing businesses in Milton Keyneswith access to superior, high capacity, pure fibreinfrastructure through local service provider dbfb. With ultra-fast, gigabit speeds (up to 1,000Mbps)

    internet connectivity, businesses are fully future-proofed and ready to embrace the emerging cloudservices that will help them innovate and succeed.So, what are some of the benefits?

    Ultra-fast, symmetrical speeds and super-low latencyYou will have access to symmetrical, gigabit-capableupload and download speeds, increasing efficiency andproductivity.

    No slow-downs, no matter how many people are usingthe networkStaff can simultaneously access a gigabit network atpeak times with no drop in speeds. Everyone can beonline at the same time.

    Next-generation services, cloud computing andremote back upVirtually limitless capacity means a new world ofapplications become practical solutions, from Office365 and video conferencing, to cloud computingplatforms such as Amazon Web Services.

    Revolutionise the way your business communicates Ditch your land line for cheaper, smarter VoIPtelephony and have your meetings face-to-face with

    HD video conferencing tools. With gigabit speedinternet, lag free video conferencing will be the norm.

    Resilient, reliable, responsiveBusiness critical services can run smoothly over thestate-of-the-art infrastructure, where pure fibreconnectivity represents a truly diverse connectivitysolution. CityFibre’s business class SLA’s mean that ifyou do encounter any issues, they are resolved quicklyand efficiently.

    To find out more and for a free communicationsconsultation, visit www.cityfibre.com/MK

    BUSINESS CLUBCHARITY LAUNCHPopular Milton Keynes charityWillen Hospice has launched anew initiative for businesses tosupport and raise vital fundsfor the Hospice.The new Willen Hospice

    Business Club will give itsmembers the opportunity tonetwork with other businessesin Milton Keynes and beyondwho have shared values insupporting the charity.The first networking event

    will take place between 5.30pmand 7pm on Thursday 8December at Willen Hospice.Dawn Clark, fundraising

    manager said: “We’reabsolutely thrilled to belaunching the Willen HospiceBusiness Club. We have somewonderful support fromcorporate partners acrossMilton Keynes and beyond andour club aims to bring thosesupporters together in amonthly networking event. “This is a great way to support

    Willen Hospice and we’d love tohear from your business if you’dlike to get involved.”

    Visit www.willen-hospice.org.uk/businessclub

    MILTON KEYNESGETS CONNECTED

    When was the last time you reviewedyour private healthcare plan?

    Call Tracy or follow the link below to see how I can help you with youremployees wellbeing needs.

    www.ihc.co.uk/coc

    Tracy Hazelgrave

    07760 222307

    Timely and efficient insurance solutions with a personal touchAs a leading insurance broker we pride ourselves on taking a hands on approach whendealing with our clients. Darren Payne, Account Executive, for the Milton Keynes areaholds over 9 years’ experience within the insurance sector, starting as an AccountHandler for Erskine Murray.

    During his time at Erskine Murray, Darren took the opportunity to broaden his knowledge within the insurance sector and was awarded a scholarship with Allianz in 2013 to fast-track his progression to achieving a Diploma in Insurance qualification.

    National reach, local deliveryErskine Murray is a leading independent insurance brokerage employing a network ofstaff across the country, giving us a wide reach, whilst delivering a local service.

    Our clients range from Private Clients, SME’s and Commercial businesses where weevaluate their specific requirements and use our presence with Insurers to negotiatecompetitive terms.

    Commercial Insurance • SME Insurance • Private Clients Insurance Claims Handling • Employee Benefits

    Your local Account Executive is on hand to discuss the insurance risks you face and tailor your insurance coverage to meet those risks.

    Contact Darren Payne Dip CII: 07876 838 397 or email: [email protected]

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 6

    http://www.cityfibre.com/MKhttp://www.willen-hospice.org.uk/businessclubhttp://www.willen-hospice.org.uk/businessclubhttp://www.willen-hospice.org.uk/businessclubhttp://www.ihc.co.uk/cocmailto:[email protected]

  • DECEMBER 2016/JANUARY 2017 inbusiness 7

    BUSINESS REPORT

    Business confidence remainedhealthy across Milton Keynesduring the third quarter of 2016,according to the latest QuarterlyEconomic Survey from MiltonKeynes Chamber of Commerce. All the manufacturing firms

    surveyed said their turnover hadincreased during the period inquestion – from July to September2016 - and 90% of the servicesector companies who respondedstated that their turnover hadeither increased or remained thesame during the same timeframe. The findings from the report,

    released today, contains responsesfrom 35 businesses, employing2,538 people from across MiltonKeynes. It covers the period fromJuly to September and givescompanies a chance to have theirsay on their performance, concernsand experiences of trading in Q3 of2016. All of the manufacturing firms

    and 92% of the service sector firms

    reported that their investmentplans for plant and machinery hadincreased or remained consistentwith the previous quarter for Q3. Training investment plans also

    remained in robust healthwith all manufacturingcompanies and 93% ofthe service sectorciting investment intraining went up orstayed the same inthe same period. There was a stark

    turnaround incashflow for themanufacturing firms,showing a net balancefigure improvement from -11% inQ2 to 20% in Q3. But the service sector

    experienced the opposite – withthe net balance figure droppingfrom 27% in Q2 to 11% for Q3.And price pressures increased

    over the three month span, withrises in energy costs and other

    overheads forcingcompanies to

    increase their prices.Exchange rates were

    also an area of concern thisquarter, following the EUReferendum vote in June. Milton Keynes Chamber of

    Commerce chief executive PaulGriffiths said: “It is fantastic to seethe borough’s continued optimismin the face of current economicuncertainty in the UK following the

    Brexit result at the end of the lastquarter. “It is positive to see so many

    businesses investing in machineryand training their staff at this timeto give their companies and theiremployees that edge for greateropportunities in future. “We will continue to monitor

    both sectors through our QES andwe encourage as many businessesas possible to take part in the nextsurvey for Q4.”

    QES REVEALSINCREASE INTURNOVER

    The latest QESrevealed positivereports from themanufacturing

    sector

    ‘IT IS POSITIVE

    TO SEE SO MANYBUSINESSESINVESTING IN

    MACHINERY ANDTRAINING THEIR

    STAFF’

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 7

    www.cityfibre.com/mk

  • 8 inbusiness DECEMBER 2016/JANUARY 2017

    TALKING BUSINESS

    TALKINGBUSINESSPHOTOS BY JANE RUSSELL PHOTOGRAPHY

    Very few businesses can say the reason they started was because thefounders decided to get married.But that’s exactly what spurred on Colin Hart and Sarah Reeves Hart to

    establish Hart’s Food and Events.The couple, both from hospitality and catering backgrounds, wanted

    something a bit different for their own impending nuptials after gettingengaged. Colin, a head chef by trade, said: “We couldn’t decide on a venueor what food we wanted. I wanted a three-course meal and Sarah wantedafternoon tea. Being a chef I wanted good food, so the only thing I couldthink of was to cater the wedding ourselves. The seed had been plantedand the idea was born!”Having run smaller events beforehand and with the help of friends in the

    industry, it was a massive success – although somewhat stressful in the runup to the big day!“I nearly got divorced the day before we got married!” jokes Colin. “That

    day before I was making bread and prepping a filet of beef at 6pm. I had afew friends who had come down the day before too and they helped dosome prep.”“We sourced all our ingredients and a great friend cooked the wedding

    breakfast on the day and ensured all went to plan.”And Hart’s Food and Events began.Next year the company will have been running for 10 years, and much

    has changed over the course of a decade.Colin, 47, said: “The business started really with just me while Sarah was

    still working full-time in London and part-time for the business as well. Wehave grown massively. Now we’ve got 20 waitingstaff, a head chef, an operations managerand an event coordinator. There are 25 ofus.”Hart’s Food and Events, in North

    Street, Leighton Buzzard, provideevent catering and bars for weddingscorporate events and private parties.

    And their five-star reputation has ensured a busy wedding season in 2016,with 11 weddings in August alone.Sarah, 39, said: “I must be the only person who loves Monday morning

    emails. I take great pride in what people say to us in feedback from theweekend. Recently almost every week we have another five-star review andthat’s really big.”Colin believes it is Hart’s exceptional food that gives the business its

    competitive edge.He said: “Everything we make is all fresh and the majority of it is

    homemade. It is all of a very high standard. Both our head chef Dave and Ihave worked in high standard establishments around the world so we havebrought the fine dining experience to event catering. “We still learn from each other. I’ve been a chef for 30 years and I’m

    learning every day. Every day is a school day.”The forward-thinking company is keen for constant development and is

    renowned for keeping up with industry trends in order to meet clientexpectation.It was this innovative approach and strong business acumen that landed

    them the much coveted English Heritage contract that propelled theirimpressive growth.

    TWO HARTSBEAT AS ONE

    ‘I TAKE GREATPRIDE IN WHAT

    PEOPLE SAY TO USIN FEEDBACK’

    Sarah Reeves Hart, joint founderof Hart’s Food and Events

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 8

  • DECEMBER 2016/JANUARY 2017 inbusiness 9

    INBUSINESS

    FACTFILE: HART’S FOOD AND EVENTS

    BACKGROUND: “I started out as a silver service waitress,”said Sarah, who did a year at university before the courseshe was studying, International Hospitality Management, wascancelled. She went to work in a hotel then did aprofessional qualification at college.Colin trained as a carpenter before becoming a chef. He

    trained at a college in Oxford and then worked in London atplaces such as The Waldorf. “I was 24 when I went there as asous chef and at the time, I was the youngest ever sous chefthey’d had,” said Colin.The couple met after Colin shouted at Sarah over the hot

    plate on her first day in her new job as relief manager in aWinchester hotel. Colin was the relief head chef. “The rest ishistory,” said Sarah.

    WHAT IS IMPORTANT TO THE COMPANY: Sarah said: “Theone thing with event catering is that you have got to keep upwith the trends. Street food for example is really popular atthe minute. It is looking at all of those things and meetingpeople’s expectations of what is out there.”Parents to four-year-old Harry, Colin and Sarah also have a

    keen sense of priorities. Colin said: “It’s very important to us asa company to get the work life balance right. You have to havetime with your family.”

    WHY DID YOU JOIN THE CHAMBER?: “The Chamber hasbeen great for us in terms of networking and the support itcan give to any business, like the HR line. I think equallybeing able to say that you are a member of the Chambergives your company a certain credence, an authenticity thatyou are a proper business.”

    Sarah considers the win one of the greatest achievements thecompany has had to date.“A lot of our growth came from when we won the English

    Heritage contract for Wrest Park. To win a contract with EnglishHeritage was massive.“At the time we were a very small company and it really did

    change the business dramatically, including an increase in revenue.”The contract also allowed them to move into their current

    premises in North Street, Leighton Buzzard.But they quickly outgrew the space and now have two shop

    fronts a few doors apart in the same street – a logistical nightmare.So they are eagerly on the hunt for bigger premises, with the helpof Chamber policy executive Simon Dishman.Dairy prices are also set to increase and the price of food will

    rise with inflation. But as Hart’s Food and Events was formedduring a country-wide recession, its directors are ever-prepared.Colin said: “The business has grown through a recession

    therefore we’ve always been good at costs. If we know issues arecoming up we can be prepared.”And in preparation for the continued growth, the couple plan to

    increase their kitchen team next year to meet demand.“The next person we employ will be another chef,” said Colin. “As

    the business evolves, my time is needed outside of the kitchen.”Colin and Sarah purchased a second van this year, added an

    operations manager to the team and launched a brand newwebsite. They have also entered into the prestigious WeddingIndustry Awards and been nominated a finalist at the Food awardsEngland 2016. The future looks bright for Hart’s Food and Events.

    Providing a truly personal, dedicated, one-to-one servicefor those in need of top quality executive support.

    Recruiting the best talent is critical to the lifeblood of anyorganisation and identifying whether a candidate will fitand flourish can be challenging.

    Specialising in Placing High Calibre PAs & Executive Assistants

    For more information please do contact me:T: 07941 416126

    E: [email protected]: www.janet-randle-recruitment.co.uk

    Companies use me because I save them both TIME and MONEY:

    • I specialise in placing top quality PAs and executive assistants• I have 30 years experience working in executive support. It’s something I know about and understand• I provide a truly bespoke service, interviewing the executive as well as the candidate in person, and in detail, to find out what they are looking for and ‘what makes them tick’• I match personalities and office cultures as well as skills and experience• I really do care about creating a successful partnership between executive and candidate

    The key is not to try to fit square pegs into round holes – only round pegs intoround holes and square pegs into square holes will do!

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:48 Page 9

    mailto:[email protected]://www.janet-randle-recruitment.co.ukwww.nbc.uk.commailto:[email protected]

  • 10 inbusiness DECEMBER 2016/JANUARY 2017

    The Chamber’s INTERNATIONAL TRADE TEAM can help you navigateyour way through all of the regulatory procedures and documents thatyou’ll need for successful international trading

    GOING GLOBAL

    GOING GLOBAL

    Product Codes, HS Codes or Tariff Numbers, are essential when importing.There are over 12,000 listed in the UK Trade Tariff. Did you know you can research current data for competitive advantage

    on www.uktradeinfo.com? This informative statistical site allows you to clickon ‘importers details’. Enter the product code and county and/or postcodeand see how many businesses in your area are importing that product. A search for instance on 9027 for Buckinghamshire County reveals 170

    businesses importing that type of product. This can be a useful tool whenassessing the competition. Businesses can register to opt out of this serviceand only those who choose to remain are recorded.If you wish to find out the HS codes/Tariff codes for your product you can

    research at www.gov.uk/trade-tariff to establish the correct classification. Byusing the correct classification code for your products you will:

    a) Satisfy HMRC that your code is correct – the correct amount of duty willbe applied at importb) Be compliant when reporting your statistics to HMRCc) Be in control of your imports and checking at regular intervals that theinformation you are using or are authorising agents to use on your behalf iscurrent and correct.

    For more advice email us on [email protected]. You can alsofollow us on Twitter at @ChamberMKExport

    In the first of our International Trade ‘How To…’ Guides,our International Trade Manager Brigid Hodgkinsonsheds some light on imports

    HOWTO…ASSESS THE COMPETITION FOR IMPORTS

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:49 Page 10

    http://www.uktradeinfo.com?http://www.gov.uk/trade-tariffmailto:[email protected]://twitter.com/ChamberMKExportwww.miltonkeyneswalk.co.ukmailto:[email protected]:info@visit-miltonkeynes.co.ukwww.miltonkeyneswalk.co.ukwww.onyxrecruitment.co.ukmailto:[email protected]

  • DECEMBER 2016/JANUARY 2017 inbusiness 11

    ISSUE SPOTLIGHT: HEALTH & SAFETY

    ISSUESPOTLIGHT All businesses need to be awareof HEALTH & SAFETY issues toensure they keep their staff safeFINDING THE SOLUTIONFOR LONG-TERM GROWTHHealth and safety testing specialists FTS SafetySolutions Ltd have been awarded the ISO9001accreditation at a special ceremony in Milton Keynes.The award was the culmination of 18 months of work

    and development director Andrew Mitchell (pictured)now has his sights on the new Organisational ResilienceISO 65000 accreditation.This year, FTS Safety Solutions Ltd celebrate 10 years

    trading. Over the decade, FTS have grown organically,starting as a PAT Testing specialist and continuouslyadding related and relevant services to the businessofferings to become an all-encompassing Health andSafety Testing Company. Andrew said: “We have a continuous growth plan,

    both long and short term. In the next year we areconsidering taking on an apprentice, so we can mould ayoung person to become an asset to the business. We

    also have a number of additional services we are in-training to provide.”

    To find out more about FTS Safety Solutions Ltd andthe health and safety testing services they provide,visit www.ftssafetysolutions.co.uk

    ECG EXPANDS ITSWORKFORCEA business which provides healthand safety training has increasedits workforce.ECG Training in Cosgrove provides

    training to healthcare professionalsand medical and health and safetytraining for businesses.The business has expanded

    during the past year and hasrecently recruited an experiencedpractice nurse and trainer.Managing director Jane Lambertsaid: “Carol will support ourparamedic and nursing team bydeveloping new trainers.“We are also proud to support

    one of our paramedic trainers wholeaves soon for a five weekvolunteer medical placement in arural clinic in Ghana.”

    CHANGING TIMES FOR SAFETYEuropean Health and Safety Consultants are celebrating 25 years inbusiness.The family-run firm is now moving on to the second generation

    since managing director Paul Winter MBE and director MargaretWinter opened the doors in 1991.Their daughter, Beckie Staincliffe, company director, said: “In 25 years

    we have seen changes from multiple fatalities to a move to concern overemployee’s health and wellbeing due to the huge advances in safety.”The Crownhill company have had numerous enquiries about Brexit.

    Beckie said: “We are often asked, what does Brexit mean for abusiness and their health and safety? In our opinion – nothing! MostUK legislation derives from EU Directives and these have beenembedded in company policies and company investment decisions.We can only see that is will provide the UK with a more flexiblelegislative approach with health and safety.”

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:49 Page 11

    http://www.ftssafetysolutions.co.ukwww.blakelandshospital.co.ukmailto:[email protected]:[email protected]

  • 12 inbusiness DECEMBER 2016/JANUARY 2017

    ISSUE SPOTLIGHT: GREEN BUSINESS

    ISSUESPOTLIGHT

    Our GREEN BUSINESSspotlight highlights thebusinesses at the forefront ofsustainable innovation

    Third-generation family business Cawleys will celebrate70 years in the waste management industry in 2017. Cawleys was established in 1947 by Reg and Frank

    Cawley and throughout the 50s and 60s the principalbusiness was road building. During the early years thecompany was a major supplier of materials to the M1construction project.During the 1970s the waste disposal side of the

    business flourished. As with all industries, newtechnology has resulted in advancements in wastemanagement and during his time as managing director,Jon Cawley has helped pioneer a shift from traditionalwaste disposal to resource management.Cawleys has never owned or managed a landfill site,

    preferring instead to invest in waste recovery andreprocessing technology.

    In 2008, Cawleys pioneered the use of anaerobicdigestion (AD) for commercial food and in 2009opened a state-of-the-art Materials Recycling Facility(MRF). The business is committed to the application oftechnology to provide resource management solutions.With its innovative food waste recycling round,

    award-winning environmental change managementprogrammes through its national environmentalconsultancy arm, Veris Strategies, and a portfolio ofspecialist services, Cawleys is now a strong, diverseresource management organisation.To celebrate the 70th Anniversary there will be a

    number of liveried ‘Platinum’ vehicles visitingcustomers, community fundraising activities, a MRFOpen Day, celebratory staff events and a Black Tiecelebration dinner.

    NEW LEASE OFLIFE FOR BARNSRobinson & Hall’s Architecture &Building Surveying departmentprepared all the plans to convert aseries of agricultural barns on arural estate in Swanbourne,Buckinghamshire into energy-efficient offices.The barns required full planning

    permission as they were sitedwithin the curtilage of a ListedBuilding.Robinson & Hall successfully

    obtained the necessary planningand listed building consent. Theyalso prepared all the workingdrawings to obtain buildingregulations consent and to enablecontractors to carry out theconversion works to an agreedspecification.The completed project comprises

    three single storey offices eachwith their own dedicated kitchenand WC facilities.The clients were keen to

    demonstrate their green credentialsso the barns are well insulated andinclude air source heat pumps.The high level of specification

    ensured the barns obtained an A-rated Energy PerformanceCertificate (EPC).Robinson & Hall’s commercial

    department have successfully let allthe energy efficient barns and thenew tenants have already moved in.

    If you have any agricultural barnswhich are capable of conversioneither to commercial or domesticuse, contact Robert Franklin bycalling 01234 362917 or email:[email protected]

    CAWLEYS PIONEERS ECO-FRIENDLY TECH

    CHANGES TO YOUR ENERGY BILLS GEBS Energy and Environmental Management areurging businesses to look at their commercialenergy bill. Many give it a cursory glance, but really look and you

    will see that your organisation pays for every energykilowatt hour consumed in four different ways.• Per Unit Charge (kWh)• Standing Charge per unit• Climate Change Levy (CCL) per unit• VATFrom April 2019, the cost of the CCL will escalate as

    the Government phases out the Carbon ReductionCommitment (CRC).

    Where, previously, the CRC was applicable only tohigher consuming organisations, from April 2019increased CCL rates will apply to all businesses. So, what can be done to minimise the impact of

    this cost increase?• Measure your consumption and look for patterns• Carry out an energy audit, assessing the impact ofpeople, process and technology on your consumption• Communicate to your staff, suppliers, contractors.Simple behaviour changes can reduce your unit

    consumption by around 27% without investing intechnology.

    The barns before...

    ...and after the conversion

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    mailto:[email protected]

  • DECEMBER 2016/JANUARY 2017 inbusiness 13

    ISSUE SPOTLIGHT: GREEN BUSINESS

    Keep your business heading in the right direction. Talk to us for advice on accounts and tax, growth and strategies for exit and investment.

    +44(0)330 024 3200 hillierhopkins.co.uk

    “friendly expertise”

    Chartered Accountants and Tax Advisers

    Prime Shine LTD is a commercial external cleaning company, set up bySteve Richardson Prime Shine is already an established reputable, reliablebased company with large contracts already in place.

    We are a community driven company that likes to keep it local to MiltonKeynes and the surrounding areas. We are also proud sponsors of MK Lightning. We Clean everything from windows, pressure washing andhigh level cleaning. Our motto is 'If its dirty then we can clean it’.

    Prime Shines ethos is simple great customer service for a realisticcost all tailored around your budget and your needs.

    Please feel free to check us out at: www.prime-shine.uk

    WINE FOR CHRISTMAS..........Whether it’s gifts for staff or clients, a tasting or light hearted Wine Quiz, we are here

    to help. We can tailor make gifts at all price levels – from one bottle to whole cases.

    We can deliver locally and send all over the world.

    Or you may be looking for some guidance on what to drink at home over Christmas

    – have a look at our suggestions on our website, or give us a call.

    We source great wines made with passion by individual growers.

    Yes, great wines that taste fantastic and won’t break the bank.

    Are they any good? Well each grower is putting their reputation

    on the line with every bottle – and most of them are the third or

    fourth generation of their families in the business.

    No big brands, no marketing gimmicks– just brilliant wines, and we’re local.

    THE WOBURN WINE COMPANYW: www.woburnwine.co.uk T: 01525 288801

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:49 Page 13

    http://www.prime-shine.ukhttp://www.woburnwine.co.ukwww.hillierhopkins.co.uk

  • 14 inbusiness DECEMBER 2016/JANUARY 2017

    TRAINING & EVENTS

    TRAINING& EVENTS

    Milton Keynes Chamber offers acomprehensive and varied range ofBUSINESS-RELATED TRAINING andbespoke training courses to improve anddevelop the skills and knowledge of yourbusiness and its employees

    Follow #ChamberTraining for the latest updates

    THE BUSINESSTOOLKITEMERGENCY FIRST AIDDate: 10 JanuaryTime: 09:00 – 12:30Cost: Members: £115 + VAT

    Non Members: £139 + VATThis half-day course covers themost basic aspects of first aid andemergencies, such as resuscitation,accidents at work and the legalresponsibilities involved in the careof patients.

    GETTING THE MESSAGERIGHTDEVELOPING ASSERTIVENESSDate: 22 November Time: 09:00 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATBe more effective, positive andcompetent in the workplace andoutside it, by learning to be firmbut fair with colleagues. Delegateswill realise the benefits of assertivebehaviour through saying noeffectively, giving and receivingcriticism and recognising anddealing with fear.

    DELIGHTING YOURCUSTOMERS Date: 23 November Time: 09:30 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATChallenge your thinking aboutcustomer service excellence. Inexploring the concept of Momentsof Truth and applying this to everyaspect of your work, you can beginto take responsibility for customercare. The benefits of creatingcustomers who are delighted withyour service are clear – they comeback again and again and tellothers about their experiences.

    HELPING DIFFICULTCUSTOMERS Date: 7 DecemberTime: 09:00 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATBy analysing behaviour andfocusing on how to manage it, thisworkshop will help anyone whodeals with difficult calls fromcustomers. There will be role play

    opportunities – both face to faceand on the telephone – to allowparticipants to practice their skillsin a safe and controlledenvironment.

    CUSTOMER SERVICE ON THETELEPHONEDate: 25 JanuaryTime: 09:00 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATWhen using the telephone to speakto current or potential customers, itis vital that that person leaves thecall with a good impression of yourcompany. This course covers toneof voice, body language, companybrand and dealing with difficultcalls.

    SALES & MARKETINGSUCCESSFUL COLD CALLINGDate: 6 DecemberTime: 09:00 – 17:00Cost: Members: £115 + VAT

    Non Members: £139 + VATThis course shows how an effectiveprospecting and cold calling systemcan be put in place to enhancesales. It aims to remove the fearand make delegates feel at easewith the process. The workshopalso provides ideas and examplesand demonstrates how cold callingcan significantly add value to yourorganisation.

    NEW

    WINNING EMAIL MARKETINGSTRATEGIESDate: 11 January Time: 09:00 – 13:00Cost: Members: £125 + VAT

    Non Members: £150 + VATLearn to use email marketing toestablish rapport, buildrelationships with customers andgenerate new business. Harness theeffectiveness of Email Marketing, itis quick and easy to do! It is a vitalpart of the marketing mix to helpyou stretch your budget further.You are taken step by step throughthe crucial aspects of emailmarketing, forming strategies, andsetting targets, choosing the righttools to designing engagingcontent and improving your Returnon Investment (ROI).

    SELLING EFFECTIVELY ON THETELEPHONEDate: 26 January Time: 09:15 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATThe art of ‘selling’ is not the gift ofthe gab. There is a solid structurewhich underpins successful ‘selling’.Attend this course to learn thestructure of sales, self-assess yourown ability, learn new skills andmake more sales.

    NEW

    GOOGLE ANALYTICS BASICSDate: 31 January Time: 09:00 – 13:00Cost: Members: £125 + VAT

    Non Members: £150 + VATOur hands-on training course willhelp you get the most from GoogleAnalytics. Throughout the courseyou will be logged into your owncompany’s Google Analytics tofacilitate your learning in a realenvironment. The course only runs with a

    maximum of 12 people so that ourtrainer can spend some timeadvising you on your own personalrequirements, allowing you to putthem into practice on the day. Weteach you the essentials formonitoring your online marketingand improving your website, alongwith skills and analytics tips thatyou will put into practise on a dailybasis.

    MANAGEMENT &PERSONALDEVELOPMENT

    NEW

    MANAGING CHANGEDate: 30 November Time: 09:00 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATThe course based on the latestneuroscience research, will enableorganisations to plan andimplement change effectively. Veryoften the impact of change onindividuals and teams can beoverlooked. This course will enableorganisations to achieve changemore rapidly and with betterresults.

    ESSENTIAL FINANCIALKNOWLEDGE FOR MANAGERSDate: 12 January Time: 09:30 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATThis full-day workshop aims toimprove the understanding ofcosting, pricing, estimating,quotations and the differencebetween profit and loss.

    SUCCESSFUL SUPERVISORYMANAGEMENTDate: 18 & 19 JanuaryTime: 09:00 – 17:00Cost: Members: £398 + VAT

    Non Members: £498 + VATThis two-day course will introduceyou to some tools and techniquesthat will help you to improve theperformance of your team. Itcovers: understanding the role ofthe supervisor; identifyingstrengths and areas fordevelopment; motivation; trainingand developing people; buildingyour own confidence; and dealingwith existing supervisory issues.

    MANAGING YOUR WORKLOADDate: 24 JanuaryTime: 09:00 – 17:00Cost: Members: £199 + VAT

    Non Members: £249 + VATTake a day to reassess the purposeof your role and learn how to achievekey tasks and manage the lessproductive ones more effectively.

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  • DECEMBER 2016/JANUARY 2017 inbusiness 15

    TRAINING & EVENTS

    The venue for all courses, unlessspecified, is the NorthamptonshireChamber offices at WatersideHouse, 8 Waterside Way,Northampton, NN4 7XD. Courses can also be run in-house at your own company through ourTailor Made Training service.

    For more details please visit:www.chambermk.co.uk/training

    CHAMBER EVENTS

    CHAMBER EVENT IN FOCUSJOIN YOUR LOCAL CHAMBERFOR CHRISTMAS LUNCH Milton Keynes Chamber isinviting members of bothNorthamptonshire Chamberand Milton Keynes Chamber toa Christmas Charity Lunch atWhittlebury Hall Hotel & Spa. Taking place on Thursday 8

    December, the event includes athree-course lunch and raffleand gives members the chanceto get into the Christmas spiritearly and celebrate withbusiness contacts andcolleagues. The lunch will alsoraise money for each of theChambers’ Charities of theYear – Spurgeons and MKSnap.

    For further information, contact the Chamber Events Team on 01604 490470,[email protected] or visit www.chambermk.co.uk/events

    For a full calendar the Chamber’s NETWORKING EVENTS visitwww.chambermk.co.uk/events/networking-events

    INTERNATIONAL TRADE SECTOR FORUMDate: 21 November 2016Time: 8:30am – 10:30amVenue: Northamptonshire Chamber,

    8 Waterside Way, Northampton NN4 7XDCost: Free – members onlyOur International Trade forum gives members theopportunity to discuss international trade issuesaffecting them and through discussion, and bydirect representation, bring any issues before UKGovernment through our lobbying process. Wewill also encourage sharing of best practice,shared knowledge and purposeful discussion.

    MEET THE NEIGHBOURSDate: 28 NovemberTime: 11:45 – 14:00Venue: Holiday Inn East, Milton Keynes,

    London Road, Newport Pagnell MK16 0JACost: Members: £17 + VAT

    (Chamber members only)Network across three counties and build newcontacts. Milton Keynes Chamber is joining forceswith Northamptonshire Chamber andBedfordshire Chamber to provide a uniquenetworking lunch event.

    NETWORKING BREAKFAST*Date: 11 JanuaryTime: 07:45 – 09:45Venue: The Brasserie, Milton Keynes College,

    Bletchley Campus, Sherwood Dr, Bletchley, Milton Keynes MK3 6DR

    Cost: Members: £16.50 + VAT (Chamber members only)

    Network before a hard day at work with keycontacts from local firms and discuss yourbusiness over a delicious breakfast. *Display a banner stand at this event for an extra£20 + VAT

    FORTHCOMING EVENTS

    Follow #ChamberEvents for the latest updates

    INTERNATIONAL TRADEALL BCC ACCREDITED COURSESCUSTOMS RELIEF FOCUSINGON IP AND OPDate: 24 NovemberTime: 09:30 – 17:00Cost: Members: £265 + VAT

    Non Members: £315 + VATLooks at the roles of processing toidentify if trade could be morecompetitive. Processing can beanything from repacking or sortinggoods, to the most complicatedmanufacturing. With IP you could benefit from

    duty being relieved on imports ofnon EU goods, which are to beprocessed in the Community thenput to eligible process, which isusually re-exported out of the EU.With OP we explain how to claim

    relief from customs duty on the EUgoods which have been exportedfor process, as long as you canshow these goods were used toproduce or are incorporated intothe products you are importing.

    RULES OF ORIGIN:PREFERENTIAL AND NON-PREFERENTIALDate: 1 DecemberTime: 09:30 – 17:00Cost: Members: £265 + VAT

    Non Members: £315 + VATTo explain the subject of originwhich is essential to understand asthe country in which a product ismade can affect the import dutythat is applicable. Also the non-preferential rules

    for determining the country oforigin of goods in accordance withthe provisions of primary rules andresidual rules. We will identify thepreferential origin rules for yourown specific products, in order todetermine if they meet preferenceaccording to the relevant EU freetrade agreement.

    INFORMATIONTECHNOLOGYThe Chamber offers a range of ITcourses which are available uponrequest, call us on 01604 490470to book.

    The Brasserie

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    http://www.chambermk.co.uk/events/networking-eventshttp://www.chambermk.co.uk/trainingmailto:[email protected]://www.chambermk.co.uk/events

  • 16 inbusiness DECEMBER 2016/JANUARY 2017

    MEMBER ZONE

    MEMBERZONELatest news from MILTON KEYNES CHAMBER MEMBERS including award wins,relocations, appointments, new contracts, member profiles, mergers, companyexpansion plans, sponsorship deals and business success stories

    WHAT DOES YOUR COMPANY DO? We create digital tools for real life business results. We developwebsites, mobile apps, manage SEO/PPC campaigns and identifywebsite visitors.

    WHAT IS YOUR BACKGROUND? Our background lies in programming and developing webapplications, we also have years of experience in online/offlinemarketing and social media management.

    HOW DID IT ALL START? It all started nearly four years ago with developing bespoke CRMsystems. We then grew into developing websites integrated withthe CRMs, mobile apps and to ensure our clients’ websites arefound we invested into SEO specialists.

    WHAT HAS SURPRISED YOU MOST IN YOUR JOB?That there still is a number of businesses who do not give muchcredit to the power of the Internet. Good ol’ Uncle Google is the firstgo to source of information we turn to, and if our business cannot befound on the Internet, the chances of survival are diminishing.

    WHAT EXCITING PROJECTS IS YOUR BUSINESS WORKING ON ATTHE MOMENT? We are developing a few, bespoke mobile apps for our clients at themoment. Mobile apps give businesses great possibilities to interactwith existing and potential customers taking into account changinguser behaviour – the growing trend of smartphone and table use.And they do not need to cost millions! The prices are really realisticnow.

    WHAT MADE YOU JOIN MILTON KEYNES CHAMBER? Being a fairly new business in MK we decided to join Chamber MK tobe able to connect with local businesses, gain better understanding ofthe market and its needs.

    T: 01908 299305 / 07709 665979E: [email protected] www.webapp-solutions.co.uk

    MEMBERPROFILE

    NAME: Anna Bielecka

    COMPANY: WebApp Solutions

    JOB TITLE: Sales & Marketing Manager

    MEMBER BENEFITSFor full details of all the benefits available tochamber members, visit: www.chambermk.co.uk

    Chamber Primary HealthPlan delivered by WestfieldHealth, can give memberscover from just £1.10 peremployee, per week. Employees will have

    access to 10 differenthealthcare benefits andservices including a 24 houradvice line and personalaccident cover. The Chamber Plan could

    help you to reduce long termabsenteeism and related costs,improve recruitment and retentionof staff and provide a valuableemployee benefit package.

    PRODUCT SPOTLIGHTWESTFIELD HEALTH

    AXA PPP HEALTHCAREChamber membership gives businesses access to PersonalBusiness Assistance and Health at Hand at no additional cost.Sign up to a Chamber Business Healthcare plan and receive upto 50% discount off Chamber membership for three years.

    CHAMBER HRGain access to employment law and human resource advice for free as part of the Chamber membership package. The serviceis available 24/7 with unlimited access to qualified specialists.

    CHAMBER LEGALMembers are covered by a Legal Expenses Insurance toprotect their business from unexpected legal fees andfinancial penalties. This essential benefit includes access to a 24/7 legaladvice service.

    CHAMBER FX Exclusive foreign exchange member package offeringfree health check, low transfer fees and free account opening. Key benefitsinclude bank-beating exchange rates.

    CHAMBER STATIONERYMake substantial savings and discounts across a wide rangeof office products and services. Benefits include tailoredpricing bespoke to Chamber members regardless of size or spend.

    CHAMBER AAChamber members can save up to 63% on roadside assistance for business vehicles in a scheme provided by The AA.

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:49 Page 16

    mailto:[email protected]://www.webapp-solutions.co.ukhttp://www.chambermk.co.uk

  • DECEMBER 2016/JANUARY 2017 inbusiness 17

    MEMBER ZONE

    A firm that supports companiesthat recruit in house has produceda guide to help them chooserecruitment technology partners.Smart Recruit Online launched in

    2009 to help in house recruiters tocope with the challengessurrounding the quantity andquality of applications, choosing theright partners and advertisingchannels and keeping costs down.CEO and Founder Mark Stephens

    said: “A traditional ATS or HRsystem will set you back at least£10,000 a year and even then thesesystems can have seriousdownsides in their ability to attracttalent.“It is not just about applicant

    tracking, reporting or giving youhundreds of features. “The starting point for

    technology selection should be theoutcomes your company want toachieve.”To help businesses, Smart Recruit

    Online’s guide identifies six areas tolook for in recruitment managementsystems:• They centralise recruitmentactivity into a single, easy to use,web-based system, which isadaptable to users’ needs.

    • Provide the user with access tothe latest tools that support eachstage of the recruitment lifecycleand are effective in delivering theoutcomes they want to achieve.

    • Use technology to reduceduplication of effort and minimiseadministration tasks.

    • Help candidates to engagepositively with the user’s brand.

    • Maximise job adverts onlineexposure and ability to attractdirect applicants to vacancies.

    • Provide customer support thatgoes beyond technical supportand works in partnership withusers to help them adapt theprocess in order to generatebetter results.

    THE SMART GUIDE TOCHOOSING A PARTNER

    MarkStephens

    BUSINESSES TEEOFF FOR CHARITYBusinesses gathered at Northampton Golf Club to take part in the hotlycontested Autumn Charity Golf Day.More than 30 golfers competed in the prestigious event organised by

    Northamptonshire Chamber of Commerce and Milton Keynes Chamber ofCommerce in aid of their charities of the year: Spurgeons and MK Snap.The overall winners were Milton Keynes Chamber members James Abbey

    and Jurgen Van Leeuwen, of BCL Power, with 45 points.Second place went to Martyn Reed and Mark Collins, of Welland Design

    & Build, and third place went to Duncan Webster and David Matthews, of1PCS Web Design & SEO, with a score of 41 points.The winner of the Nearest The Pin prize was Selwyn Fisher, of Forest

    Holidays, and the winner of the Longest Drive prize was Steve Chalcraft, ofWelland Design & Build.

    L-R: James Abbey of BCL Power, Keith Turner of the ChamberGolf Society, Tracey Branson, head of operations at bothChambers and Jurgen Van Leeuwen, of BCL Power.

    IN BIZ MK DEC 2016 JAN 2017.qxp_A4 size 10/11/2016 15:49 Page 17

    www.easycopiers.netmailto:[email protected]

  • 18 inbusiness DECEMBER 2016/JANUARY 2017

    MEMBER ZONE

    MEMBEROFFERSEnjoy a range of BENEFITS AND SAVINGS from yourfellow Chamber members. To post your own offer visit:www.chambermk.co.uk/offers

    NEWMEMBERSAJE Consultancy LtdMILTON KEYNES07799 791388www.mandyevill.thinkingintoresults.comConsulting business, applying Lean SixSigma principals to reinvent and improveoperational processes and systems

    Amway UK LtdMILTON KEYNES01908 629400www.amway.co.ukDirect sales company

    ArdentLUTON01582 870180www.ardentisys.comWeb and mobile software development,cloud and big data services

    Ashridge Group LtdAYLESBURY0800 085 5022www.ashridge-group.comSpecialist provider of facilitiesmanagement and security services

    CawleysLUTON0845 260 2000www.cawleys.co.ukWaste management and recycling

    Close Brothers Asset FinanceLONDON020 8390 8201www.closeassetfinance.co.ukLeading UK merchant banking groupproviding lending, deposit taking, wealthmanagement services and securitiestrading

    CompanyPostKETTERING01536 517477www.companypost.co.ukProviding preferential postage rates withRoyal Mail for companies sendingmailshots, direct mail & general businesspost.

    easycopiers LimitedMILTON KEYNES0844 583 2800www.easycopiers.netSales and service of photocopiers,printers, workflow software, telecoms,video conferencing and other officeautomation equipment

    EPW Fire and SecurityMILTON KEYNES01908 976464www.epwltd.co.ukExpert fire & security company

    General & Medical HealthcarePETERBOROUGH01733 233200www.generalandmedical.comSpecialist provider of private medicalinsurance, healthcare trusts and sportshealthcare insurance

    Holiday Inn Express Milton KeynesMILTON KEYNES01908 681000www.expressmiltonkeynes.co.ukHotel business with conferencing centre,restaurant and bar

    Hospitality ResolveLIDLINGTON01908 382342www.hospitalityresolve.co.ukProviding tailor-made, engaging customerservice solutions

    Kingsley Consulting LtdTOWCESTER01327 227320www.kingsleyconsult.co.ukTechnical & engineering recruitment

    Klood Digital AcademyMILTON KEYNES01908 711920www.academy.klood.comDigital Marketing agency and DigitalAcademy

    Making Good BusinessNORTHAMPTON07502 263236www.makinggood.org.ukAdding value to organisations by helpingthem to change and grow – ethically,sustainably

    Nuffield HealthMILTON KEYNES01908 298800www.nuffieldhealth.com/gyms/milton-keynesFitness & wellbeing gym

    Office Wings LtdBEDFORD07734 955250www.officewings.co.ukVirtual PA, Business Support, ConciergeServices

    Red Eye Events LtdROWSHAM01296 689300www.redeyeevents.co.ukWe organise corporate hospitality atsporting events, specialising in F1

    Robinson & Hall LLPBEDFORD01234 352201www.robinsonandhall.co.ukLand and property professionals offering awide range of services, includingresidential lettings, planning &development and architecture & buildingsurveying

    Shenley Brook End SchoolMILTON KEYNES01908 520264www.sbeschool.org.ukSecondary school

    ShoosmithsMILTON KEYNES03700 868300www.shoosmiths.co.ukLaw firm

    Stewart Charles AssociatesBUCKINGHAM07824 386386www.stewartcharles.co.ukManagement, leadership, businessconsultancy and IT advisory

    The Extra Step LtdBEDFORD01234 344 317www.theextrastep.co.ukCorporate gift supplier, branded workwearand leisure wear

    The Lifestyle GuyROTHWELL07931 515392www.garthdelikan.comYour life tomorrow and the way you feelabout yourself starts in the thoughts youare having about yourself today

    Welcomm Communications LtdMARKET HARBOROUGH0800 0646464www.welcomm.co.ukCommunication solutions across mobile,fixed line, telephony, hosted and managedservices

    FREESTRESS SOLUTIONS WORKSHOPDSI Life Coaching is offering threeChamber MK members acomplementary workshop onworking through stress andworking out solutions to stress. Theworkshop lasts between 1-2 hoursdepending on the number ofattendees. The normal price for thisworkshop would be £250-£500. E: [email protected] T: 07584 657465

    FREE SEO & WEBSITE AUDITChamber members can takeadvantage of a FREE SEO andWebsite Audit from 123 InternetGroup.T: 01908 231230 (Milton Keynes)or 01604 231 231 (Northampton)

    FREE CONSULTATIONIndependent Financial Advisers TotusIFA are offering a free financialconsultation for Pensions,Investments and protection includingAuto enrolment for pensions.T: 01908 302880

    PROPERTY MANAGEMENTInstruct Robinson & Hall ResidentialLettings to let your residentialproperty and receive two monthsfree property management.Contact Kellie Marsh, ResidentialLettings Manager on 01234 351000today to book a free marketappraisal and benefit. *Only validon new instructions that sign up for12 months.T: 01234 352201

    5% OFFSERVICED APARTMENTSBook with Cotels ServicedApartments directly on 01908802853 and receive a 5% discount.Applicable to any apartment typeat any of their City Centrelocations!T: 01908 802853

    10% OFFVideo production packages10% off all J motion Video

    Productions video productionpackages to fellow members of theMilton Keynes Chamber ofCommerce; promotional videos,information videos, corporatecommunications, marketing andeducation. W: www.jmotion.co.uk T: 0800 772 0963

    20% OFFMEETINGS AND EVENTSAs a member of the MK Chamber,Woburn Sculpture Gallery areoffering you up to 20% off yournext event that takes place within2016. Good for an end of yearmeeting, company dinner or simplya celebration.Quote MK ChamberMember.T: 01525 290441

    40% OFFMOT AND CAR SERVICINGIN’n’OUT Centres Ltd are offeringup to 40% off MOTs and carservicing for Milton KeynesChamber members. Xpress MOT forONLY £29 (saving £20 & includinga FREE Re-test). Xpress Service forONLY £79 (saving £20 & for anymake & model of car). • Or just £99for both. Quote CHAMBER.W: www.in-n-out.co.uk/hertfordshire-cc-offer T: 0333 247 9999

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