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Servicing Transfer Instructions for

Cash-Released XChangeSM (CashEXSM)

May 2018

Servicing Transfer Instructions for Cash-Released XChangeSM (CashEXSM) Page ii May 2018

Version Update: Effective May 14, 2018

We have updated the Servicing Transfer Instructions User Guide to incorporate multiple changes for our Servicing Buyers in the following chapters:

• All Chapters

o Rebranded program name to Cash-Released XChangeSM (CashEXSM).

• Chapter 9

o Homeward Residential – Contact information updated

• Chapter 12

o Added language for Early Payment Defaults to align with Guide updates (Exhibit 28A). o Added language and job aid web link on how to verify loan payoff information in Freddie

Mac’s Loan Coverage Advisor®. o Homeward Residential – Contact information updated

• Chapter 13:

o Homeward Residential – Contact information updated

These updates are effective immediately.

The updated Servicing Transfer Instructions User Guide is available through the Loan Selling AdvisorSM. Please make sure the appropriate teams in your organization, including Loan Delivery and Shipping, have access to the User Guide and are aware of this update.

For questions, please contact your Freddie Mac representative or Customer Support (800-FREDDIE).

http://www.freddiemac.com/learn/pdfs/deliver/svcg_transfer_instr_ug.pdf

Servicing Transfer Instructions for Cash-Released XChangeSM (CashEXSM) Page iii May 2018

SERVICING TRANSFER INSTRUCTIONS FOR CASH-RELEASED XCHANGESM

TABLE OF CONTENTS

VERSION UPDATE: EFFECTIVE MAY 14, 2018 II

CHAPTER 1 - INTRODUCTION 1

Prologue .................................................................................................................................................... 1 Overview ................................................................................................................................................ 1 Loan Data Delivery Tips ......................................................................................................................... 2 How to Prevent Data and Funding Errors .............................................................................................. 2

How to Deliver a Scheduled UPB and Valid DDLPI......................................................................... 3 How to Enter Monthly Escrow Collections ....................................................................................... 4 How to Enter Escrow and Buydown Funds ...................................................................................... 7 Completing Borrower Mailing Address Information.......................................................................... 9

Understanding Your Freddie Mac Settlement Statements .................................................................... 9 What is Net Funding? ....................................................................................................................... 9 Funding Adjustments ....................................................................................................................... 9 Accrued Interest/Interest Adjustment ............................................................................................. 10 Servicing Spread Adjustment ......................................................................................................... 10 Tax Service Fee ............................................................................................................................. 10 Transaction Fee ............................................................................................................................. 10

Settlement Statements ......................................................................................................................... 11 Access Settlement Statements ...................................................................................................... 11

How to Export the Servicer Assigned Loan Identifier .......................................................................... 14 Next Steps ........................................................................................................................................... 14

Delivery to the Servicer .................................................................................................................. 14

CHAPTER 2 - IDENTIFY THE SERVICER 1

How to Identify the Servicer in Loan Selling AdvisorSM ............................................................................ 1

CHAPTER 3- PACKAGE AND DELIVER DOCUMENTS 1

How to Deliver to the Servicer ............................................................................................................... 1 Servicer Mailing and Delivery Information ....................................................................................... 1

Packaging Instructions ........................................................................................................................... 2 How to Package Single Loan Files .................................................................................................. 2 How to Package Multiple/Bulk Loan Files ........................................................................................ 2

Imaged Mortgage Documents ............................................................................................................... 3

CHAPTER 4 - OUTSTANDING DOCUMENTS 1

Outstanding Documents ........................................................................................................................ 1 How to Forward Documents ............................................................................................................. 1

CHAPTER 5 - NOTIFICATION TO INTERESTED PARTIES AND GOOD-BYE LETTERS 1

Notification to Interested Parties ............................................................................................................... 1 Notice to Insurance Companies ............................................................................................................. 1

Flood and Catastrophe Insurance .................................................................................................... 1 Hazard Insurance (Fire and Extended Coverage) ........................................................................... 2 Optional Insurance ........................................................................................................................... 2 Private Mortgage Insurance ............................................................................................................. 2 Title Insurance .................................................................................................................................. 2 Execute Other Documents ............................................................................................................... 3

Issue a Good-bye Letter ........................................................................................................................ 4 Optional Information for the Good-Bye Letter .................................................................................. 7

Servicing Transfer Instructions for Cash-Released XChangeSM (CashEXSM) Page iv May 2018

CHAPTER 6 - ASSIGNMENTS 1

Instructions for the Assignment ............................................................................................................. 1

CHAPTER 7 - MERS® MORTGAGES 1

MERS Registered Mortgages ................................................................................................................ 1

CHAPTER 8 - IRS FORM 1098 REPORTING REQUIREMENTS 1

Requirements for completing IRS Form 1098 ....................................................................................... 1

CHAPTER 9 - RESOLVE SETTLEMENT/FUNDING ERRORS 1

How to Resolve Settlement/Funding Errors ........................................................................................... 1 Other Funds Collected at Closing Amount ....................................................................................... 1 Loan Acquisition Scheduled UPB Amount (formerly known as the Unpaid Principal Balance) ...... 1

Payments and Refunds .......................................................................................................................... 2 Forward or Request Funds .............................................................................................................. 2 Payments Due the Servicer or Refunds Due the Seller ................................................................... 3 Servicer Contacts for Reconciliations .............................................................................................. 3

CHAPTER 10 - LATE FEES 1

Late or Incorrect Delivery to the Servicer .............................................................................................. 1

CHAPTER 11 - FINAL DOCUMENTS 1

How to Forward Final Documents ............................................................................................................ 1 CHAPTER 12 - MORTGAGE PAYOFFS AND REPAYMENT OF SERVICING-RELEASED

PREMIUM………………………………………………………………………………………………... 1

View Loan Payoff Information Using Freddie Mac’s Loan Coverage Advisor® ....................................... 1

Refund of the Servicing-Released Premium (SRP) to the Servicer ...................................................... 2 Payoff/Loans Paid in Full ................................................................................................................. 2 Early Payment Default ..................................................................................................................... 2 Repurchases .................................................................................................................................... 2

Servicer Contact for SRP Reimbursement ............................................................................................ 3

CHAPTER 13 - SERVICER CONTACT INFORMATION 1

Servicer Call Trees for Sellers and for Borrowers .................................................................................... 1 Arvest Central Mortgage Company Seller Call Tree ............................................................................. 1 Arvest Central Mortgage Company Borrower Call Tree ........................................................................ 2 CMC Funding, Inc. Seller Call Tree ....................................................................................................... 2 CMC Funding, Inc. Borrower Call Tree .................................................................................................. 3 Homeward Residential, Inc. Seller Call Tree ......................................................................................... 3 Homeward Residential, Inc. Borrower Call Tree.................................................................................... 4 Mr. Cooper Seller Call Tree ................................................................................................................... 4 Mr. Cooper Borrower Call Tree .............................................................................................................. 5 PNC Bank, National Association Seller Call Tree ................................................................................. 5 PNC Bank, National Association Borrower Call Tree ............................................................................ 6 U.S. Bank Home Mortgage Seller Call Tree .......................................................................................... 6 U.S. Bank Home Mortgage Borrower Call Tree..................................................................................... 7

CHAPTER 14 - CHECKLISTS AND FORMS 1

Loan Selling Advisor Document Checklist ............................................................................................. 2 Loan Selling Advisor Final Document Checklist .................................................................................... 3 Borrower Mailing and Billing Address Certification Form ...................................................................... 4 Payment/Refund Transmittal Form ........................................................................................................ 5

Servicing Transfer Instructions for Cash-Released XChangeSM (CashEXSM) May 2018

Introduction

1

Prologue

These materials are designed for Freddie Mac Sellers who are approved to sell mortgages through Cash-Released XChangeSM, also known as the Servicing Released Sales Process. The materials contain general information, delivery tips and the Servicing Transfer Instructions.

The materials are organized as follows:

Chapter Number Contents

1 1. Overview of Cash-Released XChange (CashEXSM)

2. Loan Selling AdvisorSM delivery tips for preventing delivery and funding errors

3. Access funding reports and understand the net funding breakdown

4. How to export the Servicer assigned loan identifier

5. Next Steps

• Delivery to the Servicer

2 - 13 Servicing Transfer Instructions

14 Checklists and Forms

Overview

Loan Selling Advisor is Freddie Mac’s online system for purchasing mortgages. It integrates all secondary functions from pricing to funding, helps you deliver mortgages to Freddie Mac under a variety of executions and lets you manage your contract and loan pipelines, with access to funding reports and more.

When mortgages are sold for cash under CashEX, Freddie Mac arranges for a Servicer, as identified by Freddie Mac, to accept a Transfer of Servicing from the Seller simultaneously with the sale of the mortgage to Freddie Mac. Sellers must be pre-approved to participate in CashEX.

The Freddie Mac Funding Date (hereafter referred to as the Funding Date), also referred to in this user guide as the “sale date”, is the date on which Freddie Mac purchases the mortgage and the servicing rights transfer concurrently with sale from the Seller to the Transferee Servicer (Servicer). The Seller’s rights, to any portion of the servicing fees or any other fees or income relating to servicing of the loan(s) terminate at the close of business on the sale date.

Sellers participating in CashEX must comply with requirements as set forth in the Freddie Mac Single-Family Seller/Servicer Guide (“Guide”) and Purchase Documents.

For specific information relating to general sale, delivery and servicing requirements for mortgages sold under CashEX, refer to:

• Guide Chapter 6302: Mortgage Delivery Instructions

• Guide Chapter 6101: Requirements for selling fixed-rate mortgages to Freddie Mac under fixed-rate Cash Contracts, and specifically Guide Section 6101.7.

• Guide Exhibit 28A: Loan Servicing Purchase and Sale Agreement for the Servicing-Released Sales Process (the “Agreement”). When you sell mortgages under CashEX you agree to comply with the terms of Exhibit 28A.

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Chapter 1: Introduction

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 1: Introduction Page 1-2

The diagram below illustrates the Cash-Released XChange high-level process flow.

Loan Data Delivery Tips

The information below will assist you in delivering certain loan data for mortgages sold through CashEX. Follow these instructions to prevent delivery and funding errors between you (Seller), Freddie Mac, and the Transferee Servicer, (hereafter referred to as Servicer).

How to Prevent Data and Funding Errors

There are special delivery requirements applicable to mortgages sold under CashEX in addition to data delivery requirements for all mortgages sold to Freddie Mac. Delivering accurate data for all required fields will prevent data and funding errors. It is imperative that Sellers adhere to the delivery requirements in Guide Chapter 6302.

If you deliver inaccurate information, it can affect the amount Freddie Mac funds the Seller and funding adjustments due the Servicer such as escrow funds, interest adjustment, etc. Likewise, the erroneous information can be used by the Servicer to set up the borrower’s servicing account which can result in untimely servicing set up and lead to RESPA violations.



The information below highlights certain servicing-released data delivery fields where we see frequent data delivery errors. Following the instructions below will prevent funding errors and post settlement reconciliation with the Servicer.

How to Deliver a Scheduled UPB and Valid DDLPI

When selling mortgages to Freddie Mac for cash, you must deliver a scheduled unpaid principal balance (UPB). Furthermore, when delivering a mortgage through CashEX, you may have to amortize down the UPB under certain circumstances as described below.

When the Funding Date occurs after the 10th of the month in which the interest is paid to, you may have to amortize down the loan. The table below provides detailed steps on data delivery requirements for the Loan Acquisition Scheduled UPB Amount and the Last Paid Installment Due Date and Servicer packaging requirements.

Example:

How to Deliver a Scheduled UPB and Update the Last Paid Installment Due Date

If the… You must… Here’s what you need to do:

Funding Date is 04/11/2018 and the Last Paid Installment Due Date is 04/01/2018 and the Note date is 03/01/2018.

Amortize down the loan by the amount of principal due in the month following funding, whether or not the payment(s) was collected.

Go to the Loan Acquisition Scheduled UPB Amount field and modify it by amortizing down the loan by one payment (include the April 2018 P&I payment), even if the payment was not collected.

Funding Date is 04/11/2018 and the Last Paid Installment Due Date is 04/01/2018 and the Note date is 03/01/2018

Advance the Last Paid Installment Due Date (formerly known as DDLPI)

Go to the Last Paid Installment Due Date field and enter a date of 05/01/2018

When amortizing down a mortgage with escrow collections, you must include the escrow portion of the payment(s) applied

1. Go to the section titled Other Funds Collected at Closing Details

2. Select Escrow Funds 3. Add the dollar value of the escrow

portion of the payment to the Other Funds Collected at Closing Amount field.

Include a payment history in the transfer of servicing file to the Servicer

The delivery file to the Servicer must contain a legible loan payment history (attached in the order shown on the Document Checklist) that includes: 1. The amount of the applied payment 2. Date the payment was applied

dates applied 3. Current UPB, etc.

Funding Date is 04/10/2018, the Last Paid Installment Due Date (known as DDLPI) 04/01/2018 and the Note Date is 03/01/2018.

If no payments or curtailments have been received, no adjustments are needed.

Enter the Loan Acquisition Scheduled UPB Amount as the same amount shown the Note and enter the DDLPI Date also as shown on your lending documents of 4/01/2018.

Also refer to Guide Section 6302.26 and Loan Selling Advisor’s page level help, Calculate Loan Acquisition Scheduled UPB Amount.



The illustration below displays the loan page that contains the data points for the Loan Acquisition Scheduled UPB Amount and the Last Paid Installment Due Date (also referred to as the DDLPI).

Loan Selling Advisor calculates the scheduled UPB (a feature available in the Loan Pipeline) however; this feature does not advance the DDLPI date in accordance with the Servicing-Released Transfer requirements. If you use this tool, you must return to the Create/Modify loan page and edit the Last Paid Installment Due Date.

For more information on funding adjustments and reconciliation of funding adjustments, refer to Guide Section 6101.7 and Sections 1.4 and 3.2 of Guide Exhibit 28A.

How to Enter Monthly Escrow Collections

Loan Selling Advisor will price escrowed and non-escrowed loans differently based on the price offered by the Servicer. When you create a contract in Loan Selling Advisor, you must indicate whether the Escrow Coverage includes Taxes and Insurance (an escrowed loan) or if the loan is Not Escrowed. The contract price you receive will be based on the escrow coverage option selected.



In some instances, the borrower may request partial escrow collection, choosing to escrow one item and not the other. For example, the option to escrow for taxes and not for hazard insurance. Partial escrow collections are allowed for mortgages sold through CashEX, however, there is no pricing benefit. The two contract pricing options for Escrow Coverage are “Taxes and Insurance” (partial or fully escrowed) or “Not Escrowed” (no escrows).

For mortgages with full or partial escrow collections, the Seller must complete all required escrow information.

The procedure below illustrates how to enter escrow loan data in Loan Selling Advisor’s create and/or modify loan page.



1. From the create/modify loan page, go to the Origination Details section.

2. Go to the Escrow Indicator field and click the drop-down menu to select True for loans with full or partial escrow collections.

If the mortgage is not escrowed, select False and continue with the entry of the remaining delivery data fields.

3. If you selected True, the Current Escrow Information link will display. Click the link to advance to the escrow breakdown data fields.

4. In the Escrow Details section, select the Escrow Item Type by clicking the drop-down menu, and enter the amount of the monthly collection in dollars and cents using two decimals spaces. (Do not enter any information in this section if the mortgage is not escrowed.)

If the loan has partial escrows collections, enter only the Escrow Item Type and the Escrow Monthly Payment Amount for the escrow item that will be included in the borrower’s monthly PITI payment. For mortgages with monthly escrow collections, refer to the section titled How to Enter Escrow and Buydown Funds.



5. Next, enter the Escrow Balance Amount. The amount entered here must equal the amount entered in the Other Funds Collected at Closing Amount section for Escrow Funds. See step #4 under How to Enter Escrow and Buydown Funds.

As with all loan data, it is the Seller’s responsibility to ensure the information entered in the Escrow Details section is correct. The Servicer uses this information to set up the borrower’s monthly PITI payment. Therefore, if you enter the data incorrectly, it will result in incorrect billing to the borrower.

How to Enter Escrow and Buydown Funds

When the mortgage has monthly escrow collections or a temporary buydown subsidy, the Seller must complete the information required in the section titled Other Funds Collected At Closing. The amounts entered in this section, known as Servicing-Released adjustments, are automatically deducted/netted (on the Funding Date) from the amount disbursed to the Seller and are simultaneously wired to the Servicer.

The procedure below illustrates how to enter data in Other Funds Collected at Closing Details section of Loan Selling Advisor’s create and/or modify loan page.

1. From the create/modify loan page, go to the Other Funds Collected at Closing Details section.

2. Click the check box next to Other Funds Collected at Closing Type

3. Click the drop-down menu for Other Funds Collected at Closing Type and select Escrow Funds or Buydown (for the unapplied temporary buydown subsidy). Do not select Advanced PITI Payment or Principal Curtailment.

4. Go to the Other Funds Collected at Closing Amount and enter the applicable amount. Refer to the table below to assist you in calculating the dollar value required in this field.



How to Enter Other Funds Collected at Closing Type

Other Funds Collected at Closing Type

Other Funds Collected at Closing Amount

Escrow Funds $ Total escrows collected at closing as per the Closing Disclosure Statement.

- Less any aggregate adjustments

- Less escrow disbursements due and payable within 60

Days of the Freddie Mac funding date

+ Plus the taxes and insurance portion of an applied

payment (for example, when the mortgage is amortized

down by a payment.)

= Total

If the disbursement is due to an escrow collection authority within 60 days of the Freddie Mac funding date, the seller must:

• Pay the amount due

• Contact the Servicer to inform them of the reimbursement due the Seller

• Provide the Servicer with clear evidence (paper trail) reflecting the amount paid and satisfied

• Provide a fully executed Payment/Refund Transmittal to the Servicer

Buydown Funds Enter the dollar value of the unapplied temporary buydown subsidy as per the Closing Disclosure Statement.

The example below illustrates a loan with Escrow collections and an unapplied Temporary Buydown Subsidy. The identified funds type and amounts are due the Servicer and are used to establish the borrower’s loan record and for set up of the borrower’s escrow and/or Temporary Buydown Subsidy account(s).

When an escrow disbursement is payable within 60 days of the Freddie Mac funding date, the Seller is responsible for disbursing funds to the appropriate collection authority. Under this situation, the Seller must provide the Servicer with documentation evidencing that the full payment was made to the collection authority.



Completing Borrower Mailing Address Information

The Borrower Mailing Address Certification Form is required when the primary borrower’s mailing address is different from the subject property address, for instance, when:

• The subject property is a second home

• The subject property is an Investment Property

• The primary borrower is stationed away from the subject property

Follow the steps below to complete the required information.

1. From the create/modify loan page, go to the Borrower Mailing Address (Borrower 1) section

2. If the primary Borrower’s Mail to Address is not the Same as Property Indicator (the subject property address), select False and complete the remaining information in this section including the country code

3. If the Borrower Mail to Address is the Same as Property Indicator (the subject property address), select True and leave the remaining information in this section blank.

The Servicer will use the information contained on the Borrower Mailing Address Certification when forwarding correspondence, billing statements and miscellaneous information to the borrower.

If you forgot to complete this section before the loan status changed to Settlement Locked, you must complete the Borrower Mailing and Billing Address Certification (located in the Chapter 14, Checklists and Forms) and place it in the servicing delivery file in the order as shown on the Document Checklist.

Understanding Your Freddie Mac Settlement Statements

Freddie Mac disburses payment to the Seller (via a cash wire) on the Funding Date for mortgages purchased. The cash disbursement includes the cash price and Servicing-Released premium (SRP), subject to funding adjustments and net funding.

What is Net Funding?

Under CashEX, Freddie Mac deducts applicable funding adjustments due the Servicer from the total amount due the Seller. Freddie Mac will transfer all applicable amounts due both the Seller and the Servicer on the Funding Date.

Funding Adjustments

Funding adjustments for mortgages sold under CashEX are composed of the escrow funds (formerly known as “escrow deposits”), interest adjustment, Servicing Spread, tax service fee, transaction fee and Temporary Buydown Subsidy funds. The funding adjustments amount will be identified on the Funding Date as follows:

• The Seller enters in Loan Selling Advisor the amounts held as Escrow funds and Temporary Buydown Subsidy funds for each mortgage sold Servicing-Released and

• Loan Selling Advisor calculates the interest adjustment, Servicing Spread, tax service fee and transaction fee



Refer to Guide Section 6302.26 for additional information regarding delivery requirements for mortgages sold Servicing-Released under Mandatory Cash Contracts or Best Efforts Contracts.

The accuracy of the Escrow funds and Temporary Buydown Subsidy funds, as submitted by the Seller, is the responsibility of the Seller. Freddie Mac does not edit or validate the amounts of the Escrow funds and Temporary Buydown Subsidy funds.

Funding adjustments calculated by Loan Selling Advisor include:

• Interest Adjustments

• Servicing Spread Adjustment (if applicable)

• Tax Service Fee

• Transaction Fee

On the Funding Date, Freddie Mac deducts the funding adjustments amount from the sales proceeds paid by Freddie Mac for the purchase of each mortgage sold under CashEX by the Seller under a Mandatory or Best Efforts cash contract. Freddie Mac forwards the deducted amount of the funding adjustments to the Servicer.

Any reconciliation, correction or adjustment to the amount of escrow funds or Temporary Buydown Subsidy funds transferred to the Servicer is the responsibility of the Seller and the Servicer. Freddie Mac will not adjust, calculate, refund or pay any amounts with respect to the escrow funds or Temporary Buydown Subsidy funds after the Funding Date. See Guide Section 6101.7(c) for additional information.

Accrued Interest/Interest Adjustment

The Seller is due accrued interest for each mortgage sold to Freddie Mac unless the Funding Date is the first (1st) of the month. When the Servicer is due interest, it is referred to as an Interest Adjustment. This amount is calculated by Loan Selling Advisor and is paid as follows:

• When the Funding Date occurs in the month prior to the DDLPI date, the Servicer is due the interest adjustment.

• When the Freddie Mac Funding ate occurs in the same month as the DDLPI date, the Seller is due the accrued interest.

Servicing Spread Adjustment

The Servicing Spread adjustment is compensation for servicing mortgages for Freddie Mac. This amount is calculated by Loan Selling Advisor and paid as follows:

• When the Funding Date occurs in the month prior to the DDLPI date, the Servicer is due the servicing spread adjustment.

• When the Funding Date occurs in the same month as the DDLPI date, the Seller is due the servicing spread adjustment.

Tax Service Fee

A per loan tax service fee is charged by the Servicer for preparation of the initial escrow analysis for all loans. The tax service fee due each participating Servicer is $80 and is subject to change without notice at the Servicer’s discretion.

The tax service fee is a funding adjustment as noted in Guide Section 6101.7and is automatically transferred by Freddie Mac from the Seller to the Servicer on the Funding Date.

Transaction Fee

The transaction fee is a fee due the Servicer for the initial costs associated with setting up the mortgage. The fee due each participating Servicer is $150 and is subject to change without notice at each Servicer’s discretion.

The transaction fee is a funding adjustment as noted in Guide Section 6101.7 and is automatically transferred by Freddie Mac from the Seller to the Servicer on the Funding Date.



Settlement Statements

Sellers can confirm loan funding and the total amounts disbursed to the Seller and the Servicer by accessing Settlement Statements in Loan Selling Advisor. The statements become available on the Funding Date as follows:

• Loan Purchase Statement

• Funding Details Report in Loan Selling Advisor

Access Settlement Statements

Follow the steps below to view your settlement statements.

1. From the main menu, select Settlements, and then select View Settlement Statements. The View Settlement Statements: Search page displays.

2. Enter your search criteria.

3. Click View Contracts. The View Settlement Statements page displays.



4. Select the contract you want to access by clicking the check box for specific contracts or Select Page for all the contracts displayed on the page you are viewing.

5. Click the View Purchase Statements tab to view the Loan Purchase Statement or click the View Funding Details tab to view the Funding Details Report. The reports will display in Adobe Acrobat format.

The example below depicts the Loan Purchase Statement and provides a funding breakdown using the first loan displayed on the statement:



Name Add or Subtract Amount

Principal Purchased $398,654.58

Accrued Interest + $ 477.55*

Total Fees + $ 2,989.92*

Premium (Discount) - ($ 14,698.40) *

This amount is added or deducted to/from the Total Disbursement depending on the base price:

• If the base price is below 100%, this is the Discount and the amount is deducted (a minus).

• If the base price is above 100%, this is a Premium and the amount is added, (a plus).

Servicing-Released Proceeds Summary

- $ 2,729.39*

Servicing-Released adjustments for: Escrow Funds Collected at Closing, Interest Adjustment, Servicing Spread Adjustment, Tax Fee and Transaction Fee

Total Disbursement = $378,714.42** (Amount wired to the Seller)



Name Add or Subtract Amount

*If this amount is enclosed in parentheses, it is deducted from the Total Disbursement.

**Deductions for Servicing-Released adjustments as displayed in the Servicing-Released Proceeds Summary section AND includes a credit for the Servicing-Released Premium. For more information, refer to Guide Chapter 6101 and Exhibit 28A. The amounts in the Servicing-Released Proceeds Summary are wired to the Servicer on the settlement/funding date.

How to Export the Servicer Assigned Loan Identifier

The Servicer assigned loan identifier is available in Loan Selling Advisor beginning on the Funding Date. This field is better known as the Servicer Delivered Servicer Loan Identifier. While the identifier cannot be viewed in Loan Selling Advisor, it can be exported. Sellers can export the Servicer Delivered Servicer Loan Identifier to:

• Include in the loan sale notification letters or correspondence with the borrower and interested parties

• Assist you and the borrower in tracking the loan with the Servicer

You can access this data field from Loan Selling Advisor’s Export Data function by selecting Data Sets, and then selecting Export Delivery Data. The data field is available within the Summary Data MISMO 3.0 export data set, and can be added to a customized data set.

Next Steps

Delivery to the Servicer

As noted in Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the Cash-Released XChange (also known as the Servicing-Released Sales Process), the Freddie Mac funding date/sale date triggers the delivery time-line to the Servicer. Within three (3) Business Days after that date, the Seller at its own expense must furnish the Servicer with the following:

• Loan Information. Available computer or like records requested by Servicer reflecting pertinent information on the Loans as of the Origination Dates of such Loans, including but not limited to comprehensive tax and insurance information identifying payee, payee address, next payment due date, and policy number.

• File. Provide a complete loan file to Servicer or as directed by Freddie Mac. Seller must also retain a copy of the complete loan file and maintain that copy in accordance with the requirements of Guide Chapter 3302.

• Other Documents. Seller shall deliver to Servicer any and all further documents reasonably required by Servicer in order to fully transfer to Servicer all of Seller's rights, title and interest in and to the Servicing Rights and escrow funds transferred hereunder.

• Late Fee. If, for a Loan, the Seller fails to comply with their obligations after the Sale Date as noted in Section 4.2 Guide Exhibit 28A, Servicer may, in its sole discretion, charge Seller a late fee of up to $500. Also refer to the section titled Late and Incorrect Delivery to the Servicer for additional information on late fees.

The remaining Chapters of this User Guide, otherwise known as the Servicing Transfer Instructions, contain the details, instructions and information you will need to successfully sell mortgages and deliver the required data to the Servicer under CashEX.

_____________________________________________________________________________________________ Servicing Transfer Instructions for Cash Released XChangeSM (CashEXSM) May 2018

Identify the Servicer

2

How to Identify the Servicer in Loan Selling AdvisorSM

The assignment of the Servicing to a Servicer is final in Loan Selling Advisor on the Freddie Mac funding date. When preparing the mortgage documentation for delivery to the Servicer, you must ensure you are delivering the documents to the correct Servicer. Servicers selected by Freddie Mac to participate in the CashEXSM are identified in Loan Selling Advisor by a six-digit number. The Servicer identification numbers are:

Identify the Servicer

Servicer Name Servicer Identification Number

Arvest Central Mortgage Company 120787

CMC Funding, Inc. 194772

Homeward Residential, Inc. 159435

Mr. Cooper 157360

PNC Bank, NA 170287

U.S. Bank Home Mortgage 589603

The Servicer Identification Number displays in the contract details page. Use the following steps to access the contract details page to identify the Servicer:

1. Log into Loan Selling Advisor.

2. From the main menu, select Contracts, and then select View Contract Pipeline. The View Freddie Mac Pipeline page displays.

3. Enter the contract number in the Investor Contract Identifier field.

4. Click List Contracts.

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Chapter 2: Identify the Servicer

_____________________________________________________________________________________________ Servicing Transfer Instructions for CashEXSM May 2018 Chapter 2: Identify the Servicer 2-2

5. The Contract Results display. Click on the contract number to advance to the Contract Details page.

6. The Cash Contract Details page displays. The Servicer Identification Number is in the Loan Details section.

Sellers may terminate a Servicing Buyer’s ability to purchase servicing rights for mortgages sold to Freddie Mac under CashEX. Refer to Guide Section 6101.7 for information on Screening out Transferee Servicers.

Servicer may terminate a Seller’s eligibility to transfer Servicing rights to such Servicer for mortgages sold to Freddie Mac under CashEX. Refer to Guide Section 6101.7 for information on Servicer’s rights to screen out the Seller.

Servicing Transfer Instructions for Cash Released XChangeSM (CashEXSM) May 2018

Package and Deliver Documents

3

How to Deliver to the Servicer

The servicing delivery file must be sent to the Servicer not more than 3 business days after the Funding Date.

Each servicing delivery file must include:

1. A fully executed Loan Selling Advisor Document Checklist. The Document Checklist is located in Chapter 14, Checklists and Forms.

The checklist identifies most of the documents, where applicable, that must be included in the Servicing delivery file, but ALL related loan documents must be included. This is also known as the stacking order and must be adhered to when delivering the file to the Servicer.

The Servicing delivery file contains a combination of loan origination, loan closing and miscellaneous Freddie Mac documents.

2. Original or imaged origination and closing documents as applicable, copies of all documents sent for recording, copies of any documents held by Freddie Mac’s Designated Custodian (such as Note, Riders & Power of Attorney) along with miscellaneous selling system delivery documents.

Servicer Mailing and Delivery Information

The Servicing delivery file must be forwarded to the Servicer not more than 3 business days after the Funding Date. Refer to the table below for information on delivery addresses and contact information.

Servicer Contract Information for New Loan Set Ups

Servicer Name

Mailing Address for Forwarding Servicing File

New Loan Set Up Contact

New Loan Set Up Phone Number/Email

Accepts Imaged Documents

Arvest Central Mortgage Company

Arvest Central Mortgage Company, Attn: File Delivery, 801 John Barrow Road, Suite 1, Little Rock, AR 72205

[email protected]

[email protected]

Yes See section titled Imaged Documents.

CMC Funding, Inc.

Specialized Loan Servicing ATTN: CMC Funding – Doc Control 8742 Lucent Blvd. Suite 100 Highlands Ranch, CO. 80129

[email protected]

855-722-2136 Yes This is the preferred method. See section titled Imaged Mortgage Documents.

Homeward Residential, Inc.

Ocwen Financial Corporation 5720 Premier Park Drive, Building 3 West Palm Beach, FL 33407

[email protected]

[email protected]

Yes See section titled Imaged Mortgage Documents.

Mr. Cooper Mr. Cooper, Attn: Doc Admin,

Flow Acquisitions Department

[email protected]

Yes See section titled Imaged

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Chapter 3: Package and Deliver Documents

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 3: Package and Deliver Documents 3-2

Servicer Contract Information for New Loan Set Ups

Servicer Name

Mailing Address for Forwarding Servicing File

New Loan Set Up Contact

New Loan Set Up Phone Number/Email

Accepts Imaged Documents

8950 Cypress Waters Blvd., Coppell, TX 75019

Mortgage Documents.

PNC Bank, National Association


Records/Image Center 8177 Washington Church Rd. B6-YM10-01-1 Dayton, OH 45458

Chris Vocke

Acquisitions & Transfers/Flow Servicing Dept.

Chris Vocke

937-910-1442 [email protected] [email protected]

Yes

See section titled Imaged Mortgage Documents.

US Bank Home Mortgage

US Bank Home Mortgage,

Attn: Jessica Green, New Loan Audit/GCX, CN-KY-APAC, 4801 Frederica Street, Owensboro, KY 42301

Jessica Green

Jessica Green

270-686-5387 [email protected]

Yes

See section titled Imaged Mortgage Documents.

Packaging Instructions

After the loan documents have been arranged in the Document Checklist order, the Seller must prepare the file for delivery to the Servicer. Follow the instruction below on how to package and deliver single and multiple loan files.

How to Package Single Loan Files

1. Documents must be placed in a legal-size file folder and fastened to the interior, right side of the folder.

2. Documents must be placed in the order listed in the Loan Selling Advisor Document Checklist.

3. A fully executed Loan Selling Advisor Document Checklist must be placed at the top of the stacking order and must include all required Seller contact information.

4. Mark the outside of the folder with “Freddie Mac CashEX Loan Selling Advisor.” This will flag the Servicer’s receiving office on where to forward the loan for set up and prioritization.

5. Ensure the file is labeled and contains the borrower’s name and subject property address.

How to Package Multiple/Bulk Loan Files

1. Documents must be placed in a legal-size file folder and fastened to the interior, right side of the folder.

2. Documents must be placed in the order listed the Loan Selling Advisor Document Checklist.

3. A fully executed Loan Selling Advisor Document Checklist must be placed at the top of the stacking order and must include all required Seller contact information.

4. Place bulk files in standard, two (2) cubic foot boxes with lids.

5. Using a wide tip marker, number each box clearly on the bottom left corner of the box top.

6. Each box of files must contain an inventory list of the enclosed loans files and the box number it pertains to.






Chapter 3: Package and Deliver Documents

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 3: Package and Deliver Documents 3-3

Imaged Mortgage Documents

Certain Servicers are offering the document imaging option for file delivery. If you are interested in using this option, contact the Servicer directly.

If the Servicer approves the Seller for document imaging, the Servicer will provide Seller with their document imaging requirements and instructions.

The participating Servicers are shown in the table below.

Imaged Documents

Servicer Name Contact Information

Mr. Cooper [email protected]


[email protected]

CMC Funding, Inc. Account Management Team

855-722-2136

[email protected]


Tracy Hillsgrove

Phone: 561-682-7824

[email protected]


[email protected]

US Bank Home Mortgage Jessica Green

270-686-5387

[email protected]

Servicer Name Acceptable Formats

Mr. Cooper TIF and PDF image formats. Additionally, Mr. Cooper will accept single document images (one image file per loan document), or multi-document images (all loan docs merged into one image file). Please contact Mr. Cooper using the above email address for detailed electronic image delivery instructions.


[email protected]

CMC Funding, Inc. PDF image formats are accepted. Contact CMC Account Management for further instructions at 855-722-2136.


Contact Tracy Hillsgrove for complete instructions.


Email [email protected] for complete instructions.

US Bank Home Mortgage Contact Jessica Green for complete instructions.










Outstanding Documents

4

Outstanding Documents

Missing documents can cause a delay for the Servicer in setting up the borrower’s loan record for monthly billing purposes. Such delays could result in RESPA violations. Therefore, it is imperative that the documents identified on the Document Checklist are included in the servicing delivery file. Refer to Document Checklist, located in Chapter 14 of this user guide, for more information on required documents.

How to Forward Documents

When the Servicer receives an incomplete servicing file delivery from the Seller, the Servicer will notify the Seller of the delivery deficiencies. The Seller must respond to the notification by forwarding the following to the Servicer:

• All outstanding documents within 24 hours of notification by Servicer

• A fully executed Document Checklist identifying the documents forwarded

The table below provides address and contact information for forwarding outstanding documents.

Forward Outstanding Documents

Servicer Name Address Contact



801 John Barrow Road, Suite 1

Little Rock, AR 72205

Attn: Final Docs

[email protected]

CMC Funding, Inc. Specialized Loan Servicing

ATTN: CMC Funding – Doc Control

8742 Lucent Blvd., Suite 100

Highlands Ranch, CO 80129

[email protected]


Ocwen Financial Corporation

5720 Premier Park Drive, Building 3

West Palm Beach, FL 33407

Tracy Hillsgrove

Phone: 561-682-7824

[email protected]

Mr. Cooper Mr. Cooper

Attn: Doc Admin

8950 Cypress Waters Boulevard,

Coppell, TX 75019

[email protected]



3232 Newmark Drive

MS B6-YM13-01-1

Miamisburg, OH 45342

[email protected]

Or

Chris Vocke

937-910-1442



Attn: Jessica Green,

CN-KY-APAC

4801 Frederica Street,

Owensboro, KY 42301

Jessica Green

Phone: 270- 686-5387

Fax: 270-686-5566

[email protected]

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Chapter 4: Outstanding Documents

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 4: Outstanding Documents 4-2

A fully executed Document Checklist is required when forwarding outstanding documents. The Document Checklist is located in Chapter 14 of this user guide.

Refer to Chapter 3, Package and Deliver Documents, for more information on the how to package and deliver the servicing delivery file.

_____________________________________________________________________________________________ Servicing Transfer Instructions for Cash-Released XChangeSM (CashEXSM) May 2018

Notification to Interested Parties and Good-bye Letters

5

Notification to Interested Parties

On the Funding Date or in accordance with RESPA and applicable laws, the Seller must provide a written notice to all interested parties of the Transfer of Servicing from the Seller to the Servicer. Notification letter must be sent to:

• The Mortgagors

• Insurance Carriers

o Title

o Fire and Extended Coverage

o Flood Catastrophe

o Private Mortgage

• Real Estate Tax Authorities

Notice to Insurance Companies

On the Funding Date, the Seller must provide a written notice to all interested insurance companies and/or their agents of the Transfer of Servicing from the Seller to the Servicer.

Flood and Catastrophe Insurance

Final evidence of life-of-loan, transferable flood insurance must meet the requirements set forth in Guide Section 8202.3. If the property is in a flood zone, but flood insurance has been waived, the mortgage file must include documentation, which explains the basis of the waiver (FEMA Letter of Map Amendment or FEMA Letter of Map Revision).

The assignment of existing flood certifications is handled differently amongst the Servicers. Refer to the table below for Servicer specific requirements:

Flood Certification Assignment Requirements

Name of Servicer Requirements


If the Flood Certification is with CoreLogic, Lereta, LLC or LPS: Seller must reassign the flood certificate to Arvest Central Mortgage Company.

If the Flood Certificate is not with CoreLogic, Lereta, LLC or LPS: Arvest Central Mortgage Company will order a new certificate.

CMC Funding, Inc. Accepts any major flood determination provider.


If the Flood certificate is with CoreLogic, the Seller must reassign the flood certificate to Ocwen Loan Servicing, LLC.

If the Flood certificate is not with CoreLogic, Ocwen will order a new certificate.

Mr. Cooper

Flood Certifications with CoreLogic seller must reassign the flood certificate to Nationstar.

If the Flood certificate is not with CoreLogic, Nationstar will order a new certificate.

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Chapter 5: Notification to Interested Parties and Good-bye Letters

_____________________________________________________________________________________________ Servicing Transfer Instructions for CashEXSM May 2018 Chapter 5: Notification to Interested Parties and Good-bye Letters 5-2

Flood Certification Assignment Requirements

Name of Servicer Requirements


If the Flood Certification is with LPS (Service Link), seller must reassign the Flood Certificate to PNC. If the Flood Certification is with CoreLogic, seller must reassign the Flood Certificate to PNC. If the Flood Certification is not with LPS (Service Link) or CoreLogic, cancel the flood certificate and PNC will order a new certificate with Service Link.

US Bank Home Mortgage US Bank Home Mortgage will automatically order a new certification, therefore no reassignment by the Seller is necessary

Hazard Insurance (Fire and Extended Coverage)

Evidence of hazard insurance must be forwarded in the form of a current policy or a hazard insurance binder and paid receipt. For purchase transactions, the Seller must provide evidence that the policy has been paid in full for the first year. For refinance transactions or transfer of an existing policy, the Seller must provide a balance sufficient to pay the policy in full at time of renewal.

The insurance policy must comply with the requirements for evidence of insurance set forth in Guide Section 8202.8.

Optional Insurance

Optional insurance coverage (insurance coverage not required by Freddie Mac) such as mortgage life insurance is not transferable from the Seller to the Servicer. If the borrower elected optional insurance coverage, the Seller must make arrangements to bill the borrower directly for this coverage on or before the Funding Date.

Private Mortgage Insurance

Private mortgage insurance is required in most instances where the LTV exceeds 80 percent unless otherwise required in the Guide and/or the Seller’s other Purchase Documents.

• Annual Mortgage Insurance. The Seller must collect and pay the first annual premium. If the premium is paid at closing, the Closing Disclosure Statement must reflect the premium paid in advance by the lender. If paid after closing, the Seller must provide the Servicer with clear evidence that the first annual premium was paid in full. The lender may either provide a copy of the check sent to the mortgage Insurer or a copy of the paid receipt.

• Monthly Mortgage Insurance. The Seller must collect two months of mortgage insurance payments at closing. If the premium is paid at closing, the Closing Disclosure Statement must reflect the payments paid in advance by the lender. If paid after closing, the Seller must provide the Servicer with clear evidence that two months’ worth of payments were paid to the Mortgage Insurer. The lender may either provide a copy of the check sent to the Mortgage Insurer or a copy of the paid receipt.

Title Insurance

The title insurance must name the Servicer and its successors and assigns as an insured in the Seller’s policy of title insurance for the loan (unless the Seller’s policy of the title insurance for the loan defines “insured” as any owner of indebtedness secured by the insured mortgage).



Execute Other Documents

The Seller must provide written notification of the Transfer of the Servicing to any collection authority entitled to receive escrow or impounds associated with the mortgage. Such notifications must instruct the collection authority to deliver all future notices, tax bills, insurance statements and related correspondence to the Servicer and must provide the applicable contact information and address shown below:

Required Contact Information for Loan Sale Notification Letters

Servicer Name

Tax Authority Hazard Insurance Flood Insurance Private Mortgage Insurance


Arvest Central Mortgage Company, 801 John Barrow Road, Suite 1 Little Rock, AR 72205, Attn: Tax Department, 1-800-366-2132 [email protected]

Arvest Central Mortgage Company, ISAOA/ATIMA, P.O. Box 961243 Fort Worth, TX 76161-0243 1-800-366-2132 [email protected]

Arvest Central Mortgage Company, ISAOA/ATIMA, P.O. Box 961243 Fort Worth, TX 76161-0243 [email protected]

Arvest Central Mortgage Company, 801 John Barrow Road, Suite 1, Little Rock, AR 72205, [email protected]

CMC Funding, Inc.

CMC Funding, Inc. P.O. Box 961247 Ft. Worth, TX. 76161-0247

CMC Funding, Inc. ISAOA C/O SLS PO Box 620188 Doraville, GA 30362

CMC Funding, Inc. ISAOA C/O SLS PO Box 620188 Doraville, GA 30362

CMC Funding, Inc. 8742 Lucent Blvd Highlands Ranch, CO. 80129


Ocwen Loan Servicing, LLC P.O. Box 24665 West Palm Beach, FL 33416-4665

Ocwen Loan Servicing, LLC, Its Successors and/or Assigns, P. O. Box 6723 Springfield, OH 45501-6723/ (866) 825-9265 [email protected]

Ocwen Loan Servicing, LLC, Its Successors and/or Assigns, P. O. Box 6723 Springfield, OH 45501-6723 (866) 825-9265 [email protected]

Ocwen Loan Servicing, LLC 3451 Hammond Avenue, Waterloo, IA 50702

Mr. Cooper Mr. Cooper Attn: Tax Department, 8950 Cypress Waters Blvd., Coppell, TX 75019

Mr. Cooper Its Successors and/or Assigns, P.O. Box 7729, Springfield, Ohio 45501-7729 (866) 825-9267

Mr. Cooper Its Successors and/or Assigns, P.O. Box 7729, Springfield, Ohio 45501-7729

Mr. Cooper Attn: Mortgage Insurance Department, 8950 Cypress Waters Blvd., Coppell, TX 75019


PA Customers: Tax Department-0046586 P.O. Box 961242 Ft. Worth, TX 76161-9839 Fax: 817-826-1697

PNC Bank, National Association ISAOA/ATIMA PO Box 7433 Springfield, OH 45501

PNC Bank, National Association ISAOA/ATIMA PO Box 7433 Springfield, OH 45501

PNC Bank, National Association Attention Insurance Dept. PO Box 8736 B6-YM13-01-5 Dayton, OH 45401-8736















Required Contact Information for Loan Sale Notification Letters

Servicer Name

Tax Authority Hazard Insurance Flood Insurance Private Mortgage Insurance

Non-PA Customers: PNC Bank, National Association Mail stop B6YM13017 PO Box 1804 Dayton Ohio 45401 - 1804 Fax: 855-226-0948


U.S. Bank Home Mortgage, Attn: Tax Department, 4801 Frederica Street, Owensboro, KY 42301

U.S. Bank National Association Its Successors and/or Assigns, c/o U.S. Bank Home Mortgage, P.O. Box 7298, Springfield, OH 45501-7298

U.S. Bank Home Mortgage, Attn: Kathie Wolfe – Insurance Dept., P.O. Box 20005, Owensboro, KY 42305-0005

U.S. Bank Home Mortgage, Attn: Sarah Johnson – Insurance Dept., P.O. Box 20005, Owensboro, KY 42305-0005

For more information on Loan Sale Notification Letters refer to Exhibit 28A, 4.1.

Issue a Good-bye Letter

A Good-bye letter (sometimes known as Notice to Mortgagor) must be issued to all mortgagors informing them of the Transfer of Servicing from the Seller to the Servicer. The form and content of the Good-bye letter must comply with the Real Estate Settlement Procedures Act (RESPA); RESPA’s implementing Regulation X, and other applicable laws and regulations. The Seller must provide each mortgagor with a written notice at loan closing or such other time as required by RESPA and other applicable laws and regulations. Refer to Section 4.1(b) of Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the Servicing-Released Sales Process.

The tables below provide the Servicer-specific information to be included in the Good-bye letter:

Servicer’s Payment Address for Standard Mail with a Statement

Servicer Name Payment Address


Arvest Central Mortgage Company, P.O. Box 8025, Little Rock, AR 72203

CMC Funding, Inc. CMC Funding, Inc., P.O. Box 105219, Atlanta, GA 30348-5219

Homeward Residential, Inc. Ocwen Loan Servicing, LLC, P.O. Box 660264, Dallas, TX 75266-0264

Mr. Cooper Mr. Cooper, Attn: Payment Processing, 8950 Cypress Waters Boulevard, Coppell, TX 75019


PNC Bank, National Association, B6-YM14-01-1, Attn: Payment Processing, P.O. Box 1820, Miamisburg, OH 45401-1820

US Bank Home Mortgage US Bank Home Mortgage, Attn: Payment Processing, 4801 Frederica Street, Owensboro, KY 42301



Servicers Payment Address for Standard Mail without a Statement



Arvest Central Mortgage Company, P.O. Box 8025, Little Rock, AR 72203

CMC Funding, Inc. CMC Funding, Inc., P.O. Box 105219, Atlanta, GA 30348-5219


Ocwen Loan Servicing, LLC, P.O. Box 660264, Dallas, TX 75266-0264

Mr. Cooper N/A


PNC Bank, National Association P.O. Box 6534, Carol Stream, IL 60197-6534

US Bank Home Mortgage US Bank Home Mortgage, Attn: Payment Processing, 4801 Frederica Street,

Owensboro, KY 42301

Servicer’s Payment Address for Express Overnight Mail with a Statement



Arvest Central Mortgage Company, 801 John Barrow Road, Suite 1, Little Rock, AR 72205

CMC Funding, Inc. CMC Funding, Inc., Attn: Cashiering Department, 8742 Lucent Blvd, Suite 300,

Highlands Ranch, CO 80129-2386


Ocwen Loan Servicing, LLC, Box 660264 1010 W. Mockingbird Lane, Suite 100, Dallas, TX 75247

Mr. Cooper Mr. Cooper, Attn: Payment Processing, 8950 Cypress Waters Boulevard,

Coppell, TX 75019


PNC Bank, National Association P.O. Box 6534, YM14-01-1 Attn: Payment Processing Carol Stream, IL 60197-6534

US Bank Home Mortgage US Bank Home Mortgage, Attn: Payment Processing, 4801 Frederica Street, Owensboro, KY 42301



Servicer’s Payment Address for Express Overnight Mail without a Statement



Central Mortgage Company, 801 John Barrow Road, Suite 1, Little Rock, AR 72205

CMC Funding, Inc. CMC Funding, Inc., Attn: Cashiering Department, 8742 Lucent Blvd, Suite 300,

Highlands Ranch, CO 80129-2386


N/A

Mr. Cooper Mr. Cooper, Attn: Payment Processing, 8950 Cypress Waters Boulevard, Coppell, TX 75019


PNC Bank, National Association 3232 Newmark Drive B6-TM14-01-1 Attn: Payment Processing, Miamisburg OH 45101-1820

US Bank Home Mortgage US Bank Home Mortgage, Attn: Payment Processing Dept., 4801 Frederica Street, Owensboro, KY 42301

Customer Service Information

Servicer Name Phone Number and Hours of Operation

Forward General Correspondence

Automatic Payment Drafting


800-366-2132 Customer Service Address same as above 1-800-366-2132

ACH Forms are located in the coupon books sent to borrowers. [email protected]

Monday - Friday (CST) 8:00 AM – 8:00 PM

Saturday (CST) 8:00 AM – 2 PM

CMC Funding, Inc. 866-391-3070 Monday – Friday (MT) 6:00AM to 6:00PM

CMC Funding, Inc. P.O. Box 630147 Littleton, CO 80163-0147

Contact Customer Service Center to request necessary forms.


800-746-2936 Ocwen Loan Servicing, LLC Attn: Research Department P. O. Box 24736 West Palm Beach, FL 33416-4736

Contact Customer Service or enroll online at: http://www.ocwencustomers.com

Monday – Friday (EST) 8:00 AM to 9:00 PM

Saturday (EST) 8:00 AM to 5:00 PM

Mr. Cooper 855-430-8490 Mr. Cooper Attn: Customer Service Department 8950 Cypress Waters Boulevard, Coppell, TX 75019

Visit us online at www.mrcooper.com or contact the Customer Service Department to request.

Monday – Thursday (CT) 8:00 AM-8:00 PM

Friday (CT) 8:00 AM-6:00 PM

Saturday (CT) 8:00 AM-2:00 PM


800-822-5626 Monday- Thursday

PNC Mortgage www.pnc.com/homehq



http://www.ocwencustomers.com/


http://www.mrcooper.com/

http://www.pnc.com/homehq



Customer Service Information

Servicer Name Phone Number and Hours of Operation

Forward General Correspondence

Automatic Payment Drafting

8:00a.m. -9:00 p.m. and Friday 8:00 a.m. -5:00 p.m.

Attn: Customer Service Department B6-YM07-01-7, PO Box 1820 Dayton, OH 45401-1820

US Bank Home Mortgage 800-475-0782 U.S. Bank Home Mortgage Attn: Customer Service 4801 Frederica Street, Owensboro, KY 42301

Contact Customer Service Center to request necessary forms.

Optional Information for the Good-Bye Letter

The table below contains optional information to include in Good-bye letter:

Servicer’s Website Address

Servicer Name URL

Arvest Central Mortgage Company www.arvestcentralmortgage.com

CMC Funding, Inc. www.servicingloans.com/CMC

Homeward Residential, Inc. ocwencustomers.com

Mr. Cooper www.mrcooper.com

PNC Bank, National Association http://www.pnc.com/homehq

US Bank Home Mortgage www.usbankhomemortgage.com

Will the borrower receive monthly billing statements or a coupon booklet?

Servicer Name Coupon Booklet/Monthly Statements

Arvest Central Mortgage Company Coupon Booklet

CMC Funding, Inc. Monthly statements

Homeward Residential, Inc. Monthly Statements

Mr. Cooper Monthly Statements

PNC Bank, National Association Fixed Rate – Coupon; ARM – Billing Statement

US Bank Home Mortgage Monthly statements

http://www.arvestcentralmortgage.com/

http://www.servicingloans.com/CMC




http://www.pnc.com/homehq

http://www.usbankhomemortgage.com/



If the first payment mailing address is different from subsequent payments, when will the borrower receive the new mailing address information?

Servicer Name Mailing Address

Arvest Central Mortgage Company N/A

CMC Funding, Inc. N/A

Homeward Residential, Inc. N/A

Mr. Cooper N/A

PNC Bank, National Association With first monthly statement/coupon book and welcome letter

US Bank Home Mortgage With the first monthly statement/coupon book

Contact information for Questions on Escrows or Erroneous Billing

Servicer Name Contact

Arvest Central Mortgage Company Customer Service

1-800-366-2132

[email protected]

CMC Funding, Inc. Customer Service

1-866-391-3070

Homeward Residential, Inc. Customer Service

1-800-746-2936

Mr. Cooper Customer Service

1-855-430-8490

PNC Bank, National Association Customer Service

800-822-5626

US Bank Home Mortgage Customer Service

1-800-475-0782



Assignments

6

Instructions for the Assignment

Each servicing delivery file must contain a copy of the assignment sent for recording. Failure to provide evidence of an assignment sent for recording (in the Servicer’s name) may result in late fees due the Servicer and Freddie Mac.

After the assignment is recorded, the Seller must forward the original, recorded assignment together with Loan Selling Advisor Final Document Checklist to the Servicer’s Final Recorded Documents Division.

Refer to the table below for Servicer specific assignment preparation information.

Servicer’s Name as it Must Appear on the Assignment

Do not use abbreviations other than permitted by the Servicer

Servicer Name

Arvest Central Mortgage Company Arvest Central Mortgage Company

CMC Funding, Inc. CMC Funding, Inc.

Homeward Residential, Inc. Homeward Residential, Inc.


PNC Bank, National Association PNC Bank, NA

US Bank Home Mortgage U.S. Bank National Association

Servicer’s State of Incorporation

Servicer Name Name of State

Arvest Central Mortgage Company Arkansas

CMC Funding, Inc. North Carolina

Homeward Residential, Inc. Delaware

Mr. Cooper New Jersey

PNC Bank, National Association Delaware

US Bank Home Mortgage United Sates of America

County of Incorporation

Servicer Name County Name

Arvest Central Mortgage Company Pulaski

CMC Funding, Inc. Guilford

Homeward Residential, Inc. New Castle

Mr. Cooper N/A

PNC Bank, National Association N/A

US Bank Home Mortgage N/A

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Chapter 6: Assignments

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 6: Assignments 6-2

Servicing Address

Servicer Name Address


801 John Barrow Road, Suite 1,Little Rock, AR 72205

CMC Funding, Inc. 814 A1A North, Suite 303, Ponte Vedra Beach, FL 32082

Homeward Residential, Inc. 1525 South Belt Line Road, Coppel, TX 75019

Mr. Cooper 8950 Cypress Waters Boulevard, Coppell, TX 75019

PNC Bank, National Association 3232 Newmark Drive, Miamisburg, OH 45342

US Bank Home Mortgage 4801 Frederica Street, Owensboro, KY 42301

Optional Address to be Included in Assignment Endorsement


Arvest Central Mortgage Company Use Servicing Address

CMC Funding, Inc. Use Servicing Address

Homeward Residential, Inc. Use Servicing Address

Mr. Cooper Use Servicing Address

PNC Bank, National Association Use Servicing Address

US Bank Home Mortgage Use Servicing Address

Questions on Assignment Endorsements

Servicer Name Name and Contact Information


Kasey L. Emmerling

501-716-4897

[email protected] and [email protected]

CMC Funding, Inc. Andrew Fuerstenberger

[email protected]

904-373-3281


Luis Rivera

[email protected]



Janice Kiwacka

[email protected] 937-910-4342

US Bank Home Mortgage Debra Wiese

414-259-3807

[email protected]









________________________________________________________________________________________________ Servicing Transfer Instructions for Cash Released XChangeSM (CashEXSM) May 2018

MERS® Mortgages

7

MERS Registered Mortgages MERS registered mortgages, and mortgages originated with MERS as the original Mortgagee of Record, are accepted by the following Servicers.

Information for MERS Registered Mortgages or MERS Mortgages

Servicer Name Member Org ID

Arvest Central Mortgage Company 1002026



Mr. Cooper 1003972

PNC Bank, National Association 1000225

US Bank Home Mortgage 1000212

Servicer Name Subservicer Member Org ID

Arvest Central Mortgage Company N/A



Mr. Cooper N/A

PNC Bank, National Association N/A

US Bank Home Mortgage N/A

Primary Contact Information


Arvest Central Mortgage Company [email protected]

501-716-5698

CMC Funding, Inc. [email protected]

Homeward Residential, Inc. [email protected]

319-236-5329

Mr. Cooper MERS questions/inquiries send to: [email protected]

PNC Bank, National Association Michael Lewandowski

937-910-1865

[email protected]

US Bank Home Mortgage Anthony Wright

270-686-5494

[email protected]

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IRS Form 1098 Reporting Requirements

8

Requirements for completing IRS Form 1098 The IRS Form 1098, Mortgage Interest Statement, is an Internal Revenue Service (IRS) form that details the amount of interest and mortgage-related expenses paid on a mortgage during the tax year. The Seller is to report all interest paid directly to them by the Mortgagor, including interest that is passed through to the Servicer in connection with the Transfer of Servicing under the CashEX. The Servicer does not report interest unless the Servicer receives it directly from the Mortgagor. The Seller and the Servicer must comply with all IRS Form 1098 reporting requirements. Example of IRS Form 1098:

Instructions relating to IRS Form 1098 are the “General Instructions for Certain Information Returns” and the applicable “Instructions for Form 1098.” Both can be found at www.irs.gov/form1098, or call 1-800-TAX-FORM (1-800-829-3676).

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____________________________________________________________________________________________ Servicing-Released Transfer Instructions for Cash Released XChangeSM (CashEXSM) May 2018

Resolve Settlement/Funding Errors

9

How to Resolve Settlement/Funding Errors

Errors in the amount disbursed to the Seller or funding adjustments wired to the Servicer occur due to erroneous data entered in Loan Selling AdvisorSM. Data delivered in Loan Selling Advisor affecting amounts due the Seller or the Servicer can be reconciled post funding between the Seller and the Servicer for:

• Other Funds Collected at Closing Amount

• Unpaid Principal Balance discrepancies

Any reconciliation, correction or adjustment to the Other Funds Collected at Closing Amounts transferred to the Servicer is the responsibility of the Seller and the Servicer. The Seller and Servicer must adjust and reconcile these amounts after the Freddie Mac Funding Date.

Freddie Mac will not adjust, calculate, refund or pay any amounts with respect to the Other Funds Collected at Closing Amounts after the Funding Date. For each loan for which Servicer informs the Seller of the need to adjust and reconcile the funding adjustments, the Seller must research the discrepancy and transfer to the Servicer by wire, any additional funds required within three (3) business day’s notification by the Servicer.

If the Seller fails to transfer any and all funds due the Servicer within three (3) business days’ notice from the Servicer, then the Servicer in its sole discretion, may charge the Seller a late fee of up to $500.

Other Funds Collected at Closing Amount

For incorrect amounts entered in Loan Selling Advisor under the section titled Other Funds Collected at Closing Details, the reconciliation is conducted between the Seller and the Servicer. Refer to the table below for instructions on how to resolve these error(s):

How to resolve settlement/funding errors for: Other Funds Collected at Closing Amount

If Then

A refund is due the Seller The Seller must provide the Servicer with

• Documentation to support a request for refund

• Seller’s wire Instructions

• A fully executed Payment/Refund Transmittal Form (located in Chapter 14 of this user guide)

A refund is due the Servicer The Seller must:

• Wire the amount due to the Servicer

• Fax a fully executed Payment/Refund Transmittal to the Servicer

Loan Acquisition Scheduled UPB Amount (formerly known as the Unpaid Principal Balance)

When the Loan Acquisition Scheduled UPB Amount is delivered incorrectly, the Seller must immediately report the error to the Servicer.

Errors in delivering an incorrect Loan Acquisition Scheduled UPB may result in:

• A credit due the Seller for the UPB and SRP

• A credit due the Servicer for the UPB and SRP

• Repurchase of the mortgage by the Seller

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Servicing Transfer Instructions for CashEXSM May 2018 Chapter 9: Resolve Settlement/Funding Errors 9-2

Contact the Servicer directly to report the error using the contact information shown below.

Report Loan Acquisition Scheduled UPB Errors

Name of Servicer Contact Information




Mr. Cooper Use mailbox for all inquiries:

[email protected]

PNC Bank, National Association Melissa Sims: 501-217-6061

[email protected]

US Bank Home Mortgage Jessica Green: 270-686-5387

[email protected]

The Servicer will coordinate the resolution with Freddie Mac and will notify the Seller on the course of action to be taken. A resolution resulting in a system change (sometimes known as a master file change) will be subject to a compensatory fee paid by the Seller, as noted in Guide Section 8303.43. A resolution resulting in a repurchase will be subject to fees and other requirements as noted in Guide Exhibit 28A, Chapter 3602 and Section 8303.14.

The illustration below depicts the section of Loan Selling Advisor’s loan screen that contains the data point for the Loan Acquisition Scheduled UPB Amount and the Last Paid Installment Due Date (also referred to as the DDLPI).

Loan Selling Advisor calculates the scheduled UPB (a feature available in the loan pipeline) however; this feature does not advance the DDLPI date in accordance with the CashEXSM requirements. If you use this tool, you must return to the Create/Modify loan screen and edit the Last Paid Installment Due Date.

For more information on funding adjustments and reconciliation of funding adjustments, refer to Sections 1, 4 and 3.2 of Guide Exhibit 28A and Guide Section 6101.7.

Payments and Refunds

This section provides information and instructions on how to forward funds due the Servicer and how to request refunds due the Seller.

Forward or Request Funds

The post settlement reconciliation of funds due the Seller or the Servicer is conducted between the Seller and the Servicer. If funds are due either party, it is the Seller’s responsibility to complete the Payment/Refund Transmittal Form and forward it to the Servicer. Furthermore, for each loan for which the Servicer informs Seller of the need to adjust and reconcile the Funding Adjustments, the Seller must research the discrepancy and transfer to the Servicer by wire transfer any additional funds required.









Freddie Mac will not adjust, calculate, refund or pay any amounts with respect to the Escrow deposits or temporary subsidy buydown funds after the Funding Date.

Payments Due the Servicer or Refunds Due the Seller

Payments due the Servicer include:

• Principal& Interest (P&I) Payments sent by the borrower to the Seller after the Funding Date. Within one (1) Business Day of receipt, Seller must transfer and forward to the Servicer via wire transfer or overnight delivery service all funds received from mortgagors after the Funding Date (Sale Date). Refer Guide Exhibit 28A for a definition of the Sale Date.

• Shortage of escrow collections. Escrow shortages are due the Servicer regardless of whether the amount was collected from the borrower.

• Shortage of temporary buydown subsidy. Temporary buydown subsidies are due the Servicer regardless of whether the amount was collected from the borrower.

• Unpaid principal balance errors.

Refunds due the Seller include:

• Over payment of escrow amounts

• Over payment of temporary buydown subsidy

• Unpaid principal balance errors

If the Seller fails to transfer any and all funds required pursuant to Guide Exhibit 28A, the Loan Servicing Purchase and Sale Agreement within three (3) Business Days’ notice from Servicer, then the Servicer may, in its sole discretion, charge Seller a late fee of up to $500.

All funds the Seller receives from the borrower after the Funding Date must be transferred to the Servicer within one (1) Business Day of receipt via wire transfer or overnight delivery service.

Seller must use the Payment/Refund Transmittal Form to forward funds to or to request funds from the Servicer. The Payment/Refund Transmittal form is located in Chapter 14 of this user guide.

Refer to Guide Section 6101.7, Exhibit 28A and Chapter 1 of this user guide for additional guidance regarding the reconciliation of funds between the Seller and the Servicer.

Servicer Contacts for Reconciliations

The table below contains Servicer contact information for post settlement reconciliation of funds due the Seller or the Servicer.

Servicer Contact Information for Payments and Refunds

(Post Settlement Reconciliations)

Escrow Issues






PNC Bank, National Association [email protected]

US Bank Home Mortgage Judy Dejna: 262-373-4618

Fax Number: 262-373-4787

[email protected]











All Other Issues





Mr. Cooper Forward Transmittal to: [email protected]

PNC Bank, National Association Melissa Sims 501-217-6061

[email protected]

US Bank Home Mortgage Jessica Green: 270-686-5387

Fax Number: 270-686-5566

Wire Information

Servicer Name Wire Instructions

Arvest Central Mortgage Company Bank Name: ARVEST Bank

City & State: Little Rock, AR

ABA#: 082900872

Beneficiary Name: CMC Flow

Beneficiary Account #: 1012304

Other: N/A

CMC Funding, Inc. Bank Name: Wells Fargo

City & State: San Francisco, CA

ABA#: 121000248

Beneficiary Name: Specialized Loan Servicing, LLC

Account #:2000042928232

Beneficiary Address: 8742 Lucent Blvd., Suite 300, Highlands Ranch, CO 80123

Homeward Residential, Inc. Bank Name: Wells Fargo Bank, N.A.


ABA #: 121000248

Beneficiary Name: Ocwen Loan Servicing ITF Various Investors and Mortgagors

Beneficiary Account #:

4122143159

Other: Attn: Cashiering Department

Reference: Loan #/Borrower Name/Property Address

NOTE: All wires require loan level detail in excel format and must be sent to: [email protected]

Mr. Cooper Bank Name: Wells Fargo Bank


ABA#: 121000248

Beneficiary Name: Mr. Cooper











Beneficiary Account #: 4121967343, For Credit to Payment Clearing Account

Other: Wire Detail Spreadsheets should be sent to [email protected]

Contact: Marina Reyes, AVP Account Services: 469-549-2014

PNC Bank, National Association Bank Name: PNC Bank

City & State: Pittsburgh, PA

ABA#: 041000124

Beneficiary Name: PNC Mortgage

Beneficiary Account #:4600097238

Attn: FHLMC Gold Settlement

US Bank Home Mortgage Bank Name: US Bank MKE

City & State: Milwaukee, WI

ABA#: 075000022

Beneficiary Name: US Bank Home Mortgage

Beneficiary Account #: 192080158

Attn: Judy Dejna 262-373-4618



Late Fees

10

Late or Incorrect Delivery to the Servicer

The Seller must comply with all documentation delivery requirements outlined in the Loan Servicing Purchase and Sale Agreement for the Servicing-Released Sales Process (Exhibit 28A of the Guide). Failure to do so may result in:

• Suspension or termination from Loan Selling AdvisorSM.

• Untimely set-up of the loan record. The Servicer could potentially claim non-ownership of the servicing of the loan for lack of a proper and accurate transfer.

• The Seller may incur late fees assessed by the Servicer of up to $500 per late and/or incorrect loan file delivery and wire reconciliation.

• The Seller may incur fees assessed by Freddie Mac of up to $500 per late and/or incorrect loan file and wire reconciliation.

• Refer to Section 4.2 of Guide Exhibit 28A.


Final Documents

1 1 How to Forward Final Documents

Final documents for each loan record are due the Servicer immediately upon completion of recording or finalization but not later than six (6) months (180 days) after the Funding Date. The Final Document Checklist is loan specific. Final documents must be attached to a fully executed Final Document Checklist. Do not attach or commingle final documents for other loans using a single Final Document Checklist.

Final documents consist of but are not limited to the following:

• Title Policy and/or endorsements

• Recorded Mortgage Deed of Trust (Security Instrument)

• Recorded Assignment from the Seller to the Servicer

• Intervening Assignments if the mortgage was not originated by the Seller

• Recorded Power of Attorney or copy of Power of Attorney with original recording receipt

• Other

The Servicer is entitled to charge the Seller a fee (Late Document Fee) equal to $100 per loan per month for any loan that is missing an original final document that has not been delivered to the Servicer or the Designated Custodian, as applicable, within six (6) months of the Funding Date. The fee will begin to accrue on the first day of the seventh (7th) month after the Funding Date.

For more information on late fees, refer to 6.4 Late Fees, of Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the Servicing-Released Sales Process.

The table below contains the Servicer’s instructions for forwarding final documents.

Instructions for Forwarding Final Documents

Where to Forward Final Documents



Arvest Central Mortgage Company,

Attn: Final Docs

801 John Barrow Road, Suite 1, Little Rock, AR 72205

CMC Funding, Inc. BNY Mellon

Attn: CMC Funding Freddie

(Specify the type of delivery – i.e. Certification, Trailing Documents, Reinstatement, etc.)

2322 French Settlement Rd.

Suite 100

Dallas, TX 75212

Phone: 800-211-2677

Please send copy of all final documents to CMC Funding via secure upload to the CMC Web Portal or email [email protected].


Indecomm Global Services

–FD HRM 9000

1260 Energy Lane

St. Paul, MN 55108

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Chapter 11: Final Documents

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 11: Final Documents 11-2

Instructions for Forwarding Final Documents

Where to Forward Final Documents



Attn: Doc Admin

8950 Cypress Waters Boulevard, Coppell, TX 75019


PNC Bank, NA

Attn: Mortgage Document Custody

3232 Newmark Dr., MS B6-YM10-01-2

Miamisburg, OH

45342


U.S. Bank National Association

Attn: Deb Wiese

809 S. 60th Street, Suite 210, West Allis, WI 53214

For Assistance with Final Documents



[email protected]

Phone: 501-716-4897

CMC Funding, Inc. Jeremy Doan

904-404-3550

[email protected]


Final Docs Department Phone: 651-766-2364

[email protected]



Jan Kiwacka

Mortgage Document Custody

937-910-4342

[email protected]


Deb Wiese, 414-259-3807

[email protected]

All final documents must be attached to a fully executed Final Document Checklist. The Final Document Checklist is located in Chapter 14 of this user guide.








Mortgage Payoffs and Repayment of Servicing-Released Premium

12

View Loan Payoff Information Using Freddie Mac’s Loan Coverage Advisor®

Sellers can access and view loan payoff information using Freddie Mac’s Loan Coverage Advisor® for mortgages sold through the Cash-Released XChange. As announced in Guide Bulletin 2017-7, Servicers are no longer required to notify a Seller of a mortgage payoff for Mortgages sold through Cash-Released XChange.

Loan Coverage Advisor is Freddie Mac’s representation and warranty tracking tool. You can also quickly look up loan-level details on transfer of servicing transactions, mortgage insurance (MI), other credit enhancements and more. Request access to Loan Coverage Advisor by visiting the Loan Coverage Advisor web page. Once there, click “Get Started” and follow the path for lenders.

Refer to instructions on how to generate a report with loan payoff information in the job aid, Steps for Loan Closed and Loan Closed Reversal Results in Loan Coverage Advisor. Locate the step-by-step instructions in the Search by Events Criteria section of the job aid.

Use the data provided here, with the instructions outlined in Search by Events Criteria:

• Restrict the search results to Closed Loans Only by selecting the appropriate radio button.

The default setting is Active & Closed Loans.

• Select Events Criteria from the Additional Search Options drop-down list.

The Events selection drop-down list and date fields display.

• Choose the Event Type Loan Closed for your search from the drop-down list.

• Click Search.

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http://www.freddiemac.com/loanadvisorsuite/loancoverageadvisor/

http://www.freddiemac.com/loanadvisorsuite/loancoverageadvisor/

http://www.freddiemac.com/learn/pdfs/lcva/loan_closed_reversed.pdf

http://www.freddiemac.com/learn/pdfs/lcva/loan_closed_reversed.pdf

Chapter 12: Repayment of the Servicing Released Premium

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 12: Repayment of the Servicing Released Premium 12-2

Additional Resources for Loan Coverage Advisor

• Loan Coverage Advisor Learning Center

• Loan Coverage Advisor User Guide

• Loan Coverage Advisor Training Resources

Refund of the Servicing-Released Premium (SRP) to the Servicer

The Servicer is due a 100% reimbursement of the Servicing-Released premium if:

• The mortgage payoff (Loans Paid in Full) occurs within 120 days of the Funding Date.

• A Borrower fails to make the first four monthly payments following the Funding Date, known as Early Payment Default.

Payoff/Loans Paid in Full

If a loan is paid in full within 120 days of the Freddie Mac Funding Date, Seller shall refund 100% of the SRP. Servicer shall bill the Sellers directly for the Servicing-Released Premium ("SRP") to be paid.

Early Payment Default

If a Borrower fails to make the first four monthly payments due on a Loan following the Funding Date, the Servicer is entitled to recover 100% of the SRP. Servicers shall bill the Sellers directly for the SRP to be repaid.

Repurchases

If the Seller is required by Freddie Mac to repurchase a loan, Freddie Mac will send the repurchase request directly to the Seller and a copy to the Servicer. Upon receipt of the repurchase request, the Seller must contact the Servicer’s designated business area to make arrangements for repurchase. The amounts due for a repurchase (including all or a portion, as applicable, of the Servicing-Released Premium) must be sent to the Servicer which then reports the repurchase and remits the proceeds to Freddie Mac in accordance with the requirements in Guide Section 8303.14 (see the table below for Servicing-Released Premium repayment schedule for repurchases). Once Freddie Mac has received the repurchase amount due from the Servicer, the Note will be released and returned to the Servicer. Upon receipt of the original Note from the Designated Custodian, the Servicer will process the necessary Mortgage transfer documentation and return the original file along with its contents directly to the Seller.

The Servicer may charge Seller a $200 repurchase fee for each loan that Seller is required to repurchase. Seller shall remit payment of such repurchase fees directly to Servicer.

The table below contains the SRP Repayment Schedule for loans repurchased as noted in Exhibit A to Guide Exhibit 28A, Loan Servicing Purchase and Sale Agreement for the CashEX.

SRP Repayment Schedule

Time from date of purchase of Servicing Rights

Percent of SRP to be Repaid

Up to 12 months 100%

13 to 24 months 75%

25 to 36 months 50%

37 to 60 months 25%

Greater than 60 months 0%

http://www.freddiemac.com/learn/loanadvisorsuite/loan_coverage_advisor.html

http://www.freddiemac.com/learn/pdfs/uw/LCVA_userguide.pdf

http://www.freddiemac.com/learn/pdfs/lcva/lcva_resources.pdf

Chapter 12: Repayment of the Servicing Released Premium

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 12: Repayment of the Servicing Released Premium 12-3

Servicer Contact for SRP Reimbursement

The table below contains Servicer contact information relating to the reimbursement of the SRP.

Contact Information for Reimbursement of SRP, Repurchase Amounts and Post-Repurchase Release of File and Funds



[email protected] [email protected]

CMC Funding, Inc. Credit Risk [email protected]

Homeward Residential, Inc. Cynthia Baird 215-734-4735 [email protected]

Mr. Cooper Repurchase Team [email protected]


Tracy Schurr [email protected]

U.S. Bank Home Mortgage Debra Wiese 414-259-3807 [email protected] Non-related to Repurchase: Judy Dejna 262-373-4618 [email protected]










Servicer Contact Information

13

Servicer Call Trees for Sellers and for Borrowers

The Servicer call trees contain important points of contact for each Servicer. This chapter contains separate call trees the Servicers have created for Seller and for borrower use.

Be sure to refer to the appropriate call tree when contacting the Servicer.

Arvest Central Mortgage Company Seller Call Tree

Arvest Central Mortgage Company Servicer ID 120787

Seller Use Only

Department Contact Name

Phone Number

New Loan Set-Up Chris West 501-716-5876 [email protected]

[email protected]

Escrow set up (Taxes, Hazard, Mortgage Insurance, Flood Insurance)

Vicki L. McClendon

501-716-5631

[email protected]

Document Control (Outstanding and missing documentation)

Dixie McClain

501-716-5630

[email protected]

Accounting Loretta Hogue

501-716-5635

[email protected]

[email protected]

Final Documents Kasey L. Emmerling

501-716-4897

[email protected]

Incorrect Unpaid Principal Balance Loretta Hogue

501-716-5635

[email protected]

[email protected]

Repurchase Questions Misty Abbott

501-716-6011

[email protected]

[email protected]

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Chapter 13: Servicer Contact Information

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 13: Servicer Contact Information 13-2

Arvest Central Mortgage Company Borrower Call Tree


Borrower Use Only

Department Name Phone Number

Customer Service 1-800-366-2132

Escrow payment issues/Escrow Analysis 1-800-366-2132

Billing Questions (Late payments, Incorrect billing address, Erroneous charges) 1-800-366-2132

Removal of Mortgage Insurance 1-800-366-2132

Removal of Escrows/Monthly impounds for Taxes and Insurance 1-800-366-2132

Foreclosure 1-800-366-2132

Mortgage Life Insurance 1-800-366-2132

Automatic Payment Drafting 1-800-366-2132

Payoff Department 1-800-366-2132

CMC Funding, Inc. Seller Call Tree

CMC Funding, Inc. Servicer ID 194772

Seller Use Only

Department Contact Name Phone Number

New Loan Set-Up Account Management

[email protected]

855-722-2136


Loan Servicing

[email protected]

855-722-2136


Jeremy Doan

[email protected]

904-404-3550

Accounting Morgan Villalva

[email protected]

904-373-3283

Final Documents Jeremy Doan

[email protected]

904-404-3550

Incorrect Unpaid Principal Balance Loan Servicing

[email protected]

855-722-2136

Repurchase Questions Credit Risk

[email protected]

855-722-2136










CMC Funding, Inc. Borrower Call Tree

CMC Funding, Inc.

Borrower Use Only


New Loan Acquisitions Customer Service 1-866-391-3070


Billing Questions (Late payments, Incorrect billing address, Erroneous charges)

1-866-391-3070



Foreclosure Will be provided as applicable




Homeward Residential, Inc. Seller Call Tree

Homeward Residential, Inc. Servicer ID 159435

Seller Use Only


New Loan Set-Up [email protected] Email only


[email protected] Email only


Tracy Hillsgrove 561-682-7824

Accounting [email protected]

Final Documents Final Docs Department

[email protected]

651-415-9379

Incorrect Unpaid Principal Balance

[email protected] Email only

Repurchase Questions Cynthia Baird

[email protected]

215-734-4735

General Questions Amber Sippel

[email protected]

215-695-5468










Homeward Residential, Inc. Borrower Call Tree


Borrower Use Only

Department Phone Number



Billing Questions (Late payments, Incorrect billing address, Erroneous charges) 1-800-746-2936



Foreclosure 1-800-746-2936




Mr. Cooper Seller Call Tree

Mr. Cooper Servicer ID 157360

Seller Use Only


Customer Service Customer Service [email protected]

New Loan Set-Up Flow Acquisitions Department

[email protected]

Note: use mailbox for all inquiries.


Flow Acquisitions Department

[email protected]


Doc Administration Department

[email protected]

Accounting Flow Acquisitions Department

[email protected]

Final Documents Doc Administration Department

[email protected]

Incorrect Unpaid Principal Balance Flow Acquisitions Department

[email protected]

Repurchase Repurchase Team [email protected]











Mr. Cooper Borrower Call Tree

Mr. Cooper

Borrower Use Only

Department Phone Number

Customer Service Customer Service 1-855-430-8490

Escrow payment issues/Escrow Analysis Customer Service 1-855-430-8490



Removal of Mortgage Insurance Customer Service 1-855-430-8490

Removal of Escrows/Monthly impounds for Taxes and Insurance


Foreclosure N/A

Mortgage Life Insurance Customer Service 1-855-430-8490

Automatic Payment Drafting Customer Service 1-855-430-8490

Payoff Department Customer Service 1-855-430-8490

PNC Bank, National Association Seller Call Tree

PNC Servicer ID 170287

Seller Use Only


New Loan Set-Up Chris Vocke 937-910-1442


Chris Vocke 937-910-1442


Melissa Sims 501-217-6061

Accounting Jim Fanning 937-910-3483

Final Documents Jan Kiwacka 937-910-4342

Incorrect Unpaid Principal Balance Tim Remington 501-217-6093

Repurchase Questions Linda Newton 937-910-4119




PNC Bank, National Association Borrower Call Tree

PNC

Borrower Use Only


Escrow payment issues/Escrow Analysis Customer Service

1-800-822-5626


Customer Service

1-800-822-5626

Removal of Mortgage Insurance Customer Service

1-800-822-5626

Removal of Escrows/Monthly impounds for Taxes and Insurance Customer Service

1-800-822-5626

Foreclosure Customer Service

1-800-822-5626

Mortgage Life Insurance Customer Service

1-800-822-5626

Automatic Payment Drafting Customer Service

1-800-822-5626

Payoff Department Customer Service

1-800-822-5626

U.S. Bank Home Mortgage Seller Call Tree

U.S. Bank Home Mortgage Servicer ID 589603

Seller Use Only


New Loan Set-Up Jessica Green

[email protected]

270-686-5387


Jessica Green

[email protected]

270-686-5387


Jessica Green

[email protected]

270-686-5387

Accounting Judy Dejna 262-373-4618

Final Documents Deb Wiese 414-259-3807

Incorrect Unpaid Principal Balance Jessica Green

[email protected]

270-686-5387

Repurchase Questions Deb Wiese 414-259-3807







U.S. Bank Home Mortgage Borrower Call Tree

U.S. Bank Home Mortgage

Borrower Use Only


New Loan Acquisitions Customer Service 1-800-475-0782



1-800-475-0782



Foreclosure Will be provided as applicable

Mortgage Life Insurance Customer Service




Checklists and Forms

14

The checklists and forms referenced in this chapter will assist you in meeting the Servicer’s packaging and delivery requirements for sales of Mortgages through CashEXSM Process.

Sellers may duplicate the applicable checklists and forms as needed:

Name Referred to in

Document Checklist • Chapter 3: Package and Deliver Documents

• Chapter 4: Outstanding Documents

Final Document Checklist • Chapter 11: Final Documents

Borrower Mailing and Billing Address Certification Form

• Chapter 1: Introduction

Payment/Refund Transmittal Form • Chapter 9: Resolve Settlement/Funding Errors

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Chapter 14: Checklists and Forms

Servicing Transfer Instructions for CashEXSM May 2018 Chapter 14: Checklists and Forms 14-2

Loan Selling Advisor Document Checklist Borrower Name: Property Address:

Seller Name Freddie Mac Seller Number Contact Name Phone Number

Contact Email address Fax Number

Freddie Mac Investor Contract Identifier # Freddie Mac Loan # Seller Loan Identifier # Freddie Mac Settlement Date

Lot Block Subdivision Borrower Closing Date Servicer Loan # (if available)

Critical Document Name (Documents That Are Not Originals Must Be Certified True Copy) X=Attached or N/A

Yes Fully Executed Freddie Mac Loan Selling Advisor Document Checklist

Yes Freddie Mac Loan Selling Advisor Funding Details Report (Final)

Yes Flood Certification Evidencing Life of Loan Coverage, Flood Zone and Proof of Transfer

Yes Tax Information Sheet (Contains Tax ID#S, Tax Authorities Name & Address, Date Last Paid, Next Due Date). If New Jersey Property, include Tax Certificate

Yes Signed Closing Disclosure

Yes Escrow Disclosure Statement /Escrow Instructions/Signed Escrow Waiver Notification evidencing items to be waived

Yes IRS W-9 Evidencing All Borrower Social Security Numbers

Yes Copy of Note, Riders and Note Modification

Yes NY Property – all documentation required for NY CEMA

Yes Copy of Mortgage (Deed of Trust), Applicable Riders And Legal Description

Yes Manufactured Housing Real Property Certificate Documents (or assigned COT with proper UCCs)

Yes Copy of Assignment to Servicer or verification of MERS Successful Transfer of Servicer

Yes PMI Certificate and Endorsements, if applicable

Yes Form 1008/1077 Uniform Underwriting and Transmittal Summary

Yes Initial Loan Application(s) Signed By All Borrowers (FHLMC 1003)

Yes Final Loan Application(s) Signed By All Borrowers (FHLMC 1003)

Yes Complete appraisal documentation as per underwriting/approval guidelines

Yes Mailing Address Certification (If Borrower’s billing address is different from the property address)

Yes Legal Description (Copy)

Yes Ground Rents/Lease Agreement

Yes Signed Homeowners Authorization Letter (NJ, NY & IL Only)

Yes Homeowner Option Letter (WI & MD Only)

Yes Hazard Insurance Policy and/or Other Insurance Policies (Including Certificate of Insurance) and Endorsement Change Letter

Yes PMI Disclosure for Conventional Loans with MI/PMI

Yes Copy of Buydown Agreement

Yes First Payment Letter

Yes Borrower Payment History (required for seasoned loans, loans with interest credit or where UPB was amortized

down) payment history must reflect P&I Payment Amounts and Due Dates and escrow amounts applied)

Yes Rural Housing Loans, Loan Note Guarantee

Yes Title Policy Commitment

Yes Borrower’s Goodbye Letter

Yes All Applicable Loan Sale Notification Letters (Hazard, Flood, PMI, Tax, Etc.)

Yes Credit Report And Evidence of Borrower Credit Score

Yes Signed Final Closing Disclosure

Yes Power of Attorney

Yes Executed USA Patriot Act Notice to Applicants

Yes Name Affidavit

Yes Final LP Underwriting Findings Along with LP Key & Transaction Number

Yes Final Underwriting Approval If Non LP Loan

Yes All Conditions of Loan Approval (whether LP or manually underwritten)

Yes Signed Right of Rescission Notification

Yes Loan Estimate Disclosure and other applicable disclosure statements signed by borrower at loan application



Yes All Remaining Credit Documents: VOE, Pay stubs, W-2 Statements, Tax Returns, 4506T, VOD, Bank Statements, Divorce Decree, Lease Agreements, Etc.

Loan Selling Advisor Final Document Checklist

Date forwarded to Servicer:

Servicer Loan Number (if available):

Seller Name:

Freddie Mac Seller Number:

Contact Name: Contact Phone Number:

Contact Email Address: Contact Fax Number:

Enclosed are the following final documents for the loans listed below: Note: All documents attached hereto, must be original documents

DOCUMENT NAME X = ATTACHED

Borrower Last

Name Property Address Freddie Mac

Loan #

Seller Loan Identifier (Loan

number)

Titl

e P

olic

y

End

ors

emen

ts t

o T

itle

P

olic

y

Re

cord

ed

Mo

rtga

ge

Re

cord

ed

Ass

ign

me

nt

Inte

rve

nin

g R

eco

rded

A

ssig

nm

en

ts

(Tra

il o

f as

sign

me

nts

if

loan

was

no

t o

rigi

nat

ed

by

Selle

r)

Oth

er

(Se

ller

to c

om

ple

te

do

cum

en

t n

ame)

Freddie Mac Investor Contract Identifier

This section to be completed by Servicer:

Servicer’s Required Signoff: Servicer Signoff Date:



Complete this form only if the borrower’s billing address is different from the subject property address.

Loan Selling Advisor

Borrower Mailing and Billing Address Certification Form

Seller Loan Identifier (Seller Loan Number)

Freddie Mac Loan Number


Borrower Name

Occupancy Type (Owner Occupied, Second Home, Investment, etc.)

Subject Property Address

Borrower’s name to appear on Billing Statement/Coupon Booklets

Borrower Billing address

Borrower Billing Phone Number

Date Forwarded To Servicer

Freddie Mac Seller Number

Borrower’s Last Name


Property Address


Seller Name

Servicer Loan Number (if known)

Contact Name Contact Phone Number

Contact Email Address:

Contact Fax Number Seller Loan Identifier (Loan Number)

This section to be completed by the Servicer

Servicer’s Required Signoff

Servicer Signoff Date

Exhibit 28A, 6.3: Servicer shall be entitled to charge Seller a fee ("Late Document Fee") equal to $100.00 per Loan per month on those Loans for which all original final documents specified in the Final Documents section of the Servicing Transfer Instructions have not been delivered to Servicer or the Designated Custodian within six (6) months of the Sale Date. Such Late Document Fee shall begin to accrue on the first day of the seventh (7th) month after the Sale Date. Notwithstanding the foregoing, Servicer shall not impose a Late Document Fee if Seller's failure to deliver an original Loan document is caused by the failure of the applicable recording office to record and return an original Loan document, provided Seller, in Servicer's reasonable judgment, has exercised and continues to exercise reasonable good faith effort to fulfill its obligation hereunder.



Loan Selling Advisor Payment/Refund Transmittal Form

(Check which applies)

Funds to Seller Funds to Servicer

Seller Information

Seller Name

Freddie Mac Seller Number

Contact Name

Contact Phone Number

Seller Contact Email Address

Mortgage Loan Information

Seller Loan Identifier (Seller Loan Number)



Borrower Name

Property Address

Servicer Loan Number (if available)

Payment Information

Payment Type Payment Amount

Date Payment To Be Applied

PITI $ Month Day Year

ESCROW: (Circle type below) Escrow payment/shortage/reserves or cushion

$ Month Day Year

Type of escrow: Taxes, MI, Hazard, Flood or Other:

PRINCIPAL CURTAILMENT/REDUCTION

$ Month Day Year

OTHER: DESCRIBE $ Month Day Year

Forward Check

Forward endorsed check to Servicer along with this Transmittal to the attention of

Attention:

Servicer address

Servicer Contact Phone Number