Kunal Infotech Private LtdKIPL is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times

Who we are ?

An ISO 9001: 2008 Certified Company

Leading providers of Information Technology Services & Business Solutions.

Incorporated in July–2008 with a view of providing Best Solution to our clients.

We offer complete end-to-end Custom Software Development Solutions.

Extensive experience in Developing & Managing complex IT Applications in Real Time as well as in providing High Value Services.

Our Products

Services offered to Utility by KIPL1. Customer Information Service

2. Short messaging Service.

3. Meter Reading Application

Customer Information Application

Utilities with a focus on customer service and support excellence can automatically cater customer Requests by our Customer Information application.

IntroductionAccording to the research, customers' biggest bugbears about calling energy companies’ customer services were:

When the phone number is not free to call

Having to wait on hold for a long time

Going through automated choice system before speaking to someone

An automated message, such as 'your call is important to us', playing while waiting.

39 %

31 %

26 %

22 %

Unique Idea So far in the quest of simplifying the whole process we have came out with an innovative idea of bringing the whole process of Customer Information seeking on SMART PHONES

PROPOSED PLAN

For this we are planning to make

an android application

which will have different

features which are currently

available in the form of

web based solution.

FEATURES

View Bill

View Bill(Continued)

View Bill(Continued)

Bill Calculator

View and Pay Bill

Utilization Graph

BENEFITS:

• Improve and automate inbound customer interactions

• Automization and Empowerment of consumers

• Become more proactive with interactive outbound notifications

• Maintain design, development, and deployment flexibility

• Use cross-channel analytics to continually fine tune and improve service

Short Messaging Service Keyword Specific Messaging

Service

Introduction

Urgent need of defining the IT roadmap for the benefit of Utility customers.

Several factors are making customer service a strategic priority

A recent CMO Council survey found that

more than 70 percent of customers are

seeking easy ways to know their bills and

achieve technical services in a more acute

and sophisticated manner.

Proposed Idea

Utility DF server

Utility DF SMS receiver Utility DF SMS Database

Process

Process (Continued)

Why short messaging service is needed ?

•Mobile Phones have become an Integral Part of the day to day lifestyle

•Moreover it has become an effective medium to seek consumer related data from any specific medium.

•Short Messages are cheap, fast and easy to send.

Customer-

centricity

is the key !

Adopt a greater focus on

the custome

r

Encourage long-

term loyalty

Strong custome

r relations

hips

Become a trusted supplier

Features and Benefits •Improve and automate inbound customer interactions

•Can handle bulk requests at a single time.

•Easy to understand.

•Maintain design, development, and deployment flexibility.

Meter Reading ApplicationUpdating the Meter Reading using Android Mobile Device

Improving Lead time, Scalability, Cost

Effectiveness, Reliability.

Features:

•Easy to carry smart phone than industry specific devices – Scalable

•The time required for meter reading is saved.

•Cost Effective wrt to time and money.

•Better cost Realization.

Solution Architecture

Screenshots Mobile Application

Unique Specialty Point

•This solution provides a logical approach to read and update meter reading into CRM using Android App

•Unlike other meter read handheld devices, this solution uses Android mobile Platform

•Very flexible approach with respect to user, friendly screen design via mobile application.

IWE-Tracker24 X 7 Monitoring, Tracking & Security service using cutting edge GPS & GPRS/GSM technology

What is a tracking system ?

24 X 7 Monitoring, Tracking & Security service using GPS & GPRS/GSM technology.

Vehicle unit transmits detailed logs & vehicle related info to the Control Center

Which channelizes communication like instant Alerts and warnings and real time tracking.

Following Are Our Proposed Mobile Applications For Utility Sector

Consumer Indexing

On-Spot Billing

Online payment thru' Mobile application

Tanker Management Mobile Application (Exclusively for Water Utilities )

Overview of the Process:

• Install GPS tracking Device on all Mobile Complaint/collection devices.

• Once we complete our hardware installation process we are ready to commence its functioning.

• Our tracking system will be useful for:

For Handling User Complaints

For Collection.

Why Tracking System ?

Transparency

Security

Control

Features

• Accountability

• Manageability

• Better Service

• Generate a range of MIS reports

• Establish routes and rules to alerts, and / or report on route deviation.

Some more Important Features :

•Online Alerts for Over Speeding, Location Unauthorized stoppages, Engine On/OFF

•Trip Replay – would provide replay of the routes traveled by vehicles plotted on the map.

•Distance travelled by the vehicle in within the limit area, outer limit area.

•Vehicle and Group Management - Update driver and vehicle profiles, as well as manage vehicle groups and vehicle types.

List of expected benefits :

• How organizations can be benefited from our Intelligent Transport Management System?

Safety & Security

This is your eye from the sky

Enables immediate action on rogue vehicle

Enables Road Side Assistance

Optimal Floor/Production/Delivery Planning

Cut Cost – The system pays for itself

Thank You

Contact Us : Mr Shrikant (Business Manager)

Contact No: 08554997875 Email-id :

shrikant.jawanjal@kunalinfotech.net

www. Kunalinfotech.org