How are things going? Let’s guess. You’re so busy multi-tasking and it’s no longer clear where your working day starts and ends.Why is this? You haven’t changed. But your users’ expectations have, and so have the apps your network now supports. Digital and cloud strategies might sound impressive, but without the right approach to visibility, performance and security, you’ll struggle to keep your users happy, meet your SLAs and achieve good app ROI.

We want the absolute best for you – but there is only one you. That’s why we’re here, 24x7, to lend an extra hand and make sure things ‘just work’. Here are the areas our services cover.

VISIBILITYDigital and cloud strategies often mean tighter integrations across a whole host of other front and back end services. That can make it harder to a) know where the supporting infrastructure and users are physically, and b) pinpoint the source of a problem when things go wrong. We’ll give you the visibility you need to troubleshoot and resolve your app, network and end user experience problems faster, from ‘click to disk’.

PERFORMANCEApps are being developed for the Cloud at a lightning pace, sometimes so fast that the network and security teams get missed out of the process. Because of this, you need to collaborate across your department more than ever before.

We’ll give you the insights your IT team needs to act as one. We’ll also help you to architect cloud and network performance for maximum availability, resiliency and success, all while reducing costs, using advanced acceleration techniques and SD-WAN.

SECURITYYou have more users, more access points and more data to secure on your network, and they’re growing every day. We’ll give you the integrated security you need to successfully prevent attacks by enforcing common security policies, from the endpoint to the Cloud.

OUR SERVICESWe know capex budgets are tight so don’t worry, we’re not about to suggest you suddenly add to your hardware or software collections unnecessarily. But we would like you to sleep well at night!

So to make your life a whole lot easier, we’ll deliver the visibility, performance and security you’re looking for, ‘as a Service’ at a monthly, predictable cost, using the best Next-Generation Technologies around - and manage all of those for you.

Our ‘as a Service’ offerings are all delivered by Teneo people, operating 24x7 to provide the support you need to lighten your workload. We also provide a range of Professional Services, Support Services and Managed Services to complement your strategies.

Working together, we’ll help you meet your SLAs, achieve user adoption rates and get great app ROI.

Services Overview / Teneo © Copyright

SERVICES INTRODUCTION

TENEO SERVICE BENEFITS - Get extra support, 24x7

to make sure your apps and services ‘just work’

- Meet SLAs, user adoption and app ROI targets

- Benefit from the best Next-Generation Technologies for visibility, performance & security, managed by Teneo

- Pay a monthly, predictable cost using opex budget

- Choose the services and delivery models that are right for you

- Rebalance your workloads & sleep well at night

SERVICES OVERVIEW

SERVICES OVERVIEWPROFESSIONAL SERVICES We’re deeply passionate about helping you to solve problems. As the Next-Generation Technology landscape evolves, we’re here to help you stay ahead of the game and see that you achieve the highest levels of visibility, performance and security across your business. Ultimately, we want to help you save time and remove risk, making sure you end up with fully implemented and integrated Next-Generation Technologies quickly, while avoiding all pitfalls.

We’ll help you to analyze and better understand your situation first. We’ll then architect the right solution using industry-leading Next-Generation Technologies. And we’ll implement everything for you so you know it works and can quickly start seeing the benefits.

Our Professional Services include the following. They’ll be individually tailored to your needs. Please just ask us if what you need isn’t on this list!

• Network Quality & Performance Assessments, Capacity Planning, IAP & MPLS Cost Assessments, Modelling and Simulation

• Application Assessments, e.g. Pre-app architecture, App dependency mapping, App performance, O365 performance, Application Characterisation, Troubleshooting and Root Cause Analysis

• Security Assessments, e.g. Network risk, Cloud app risk

• Design & Discovery Workshops, e.g. for SD-WAN, WAN Optimization, Next-Gen Firewall

• Migration Services, e.g. Cloud, O365, Next-Gen Firewall

• Next-Generation Technology Audits

• Project Management

• Pilot Projects

• Global Logistics

• Next-Generation Technology Staging

• Remote & Onsite Installation & Configuration

• Knowledge Transfer

SUPPORT SERVICESWe’ll be your own dedicated support team, available 24 hours a day, highly trained and experienced in all aspects of Next-Generation Technology.

We’re proud to have been awarded with the highest levels of accreditation by our partners and rated with a CSAT level of 99% by our customers. We’re also a Riverbed Authorized Support Partner (RASP), Gigamon Support Partner (GSP) and a Palo Alto Networks Authorized Support Center (ASC).

Our Support Services include the following.

• 1-Year Maintenance

• Multi-Year Maintenance

• Basic Support

• Token-Based Support

• Change Management Co-ordination

• Engineer Onsite Next Business Day

MANAGED SERVICESOur Managed Services help you to get the most value from the Next-Generation Technology you own, faster. We like to make sure we’re safeguarding the optimization of your technologies over time by factoring in a method for ongoing management to our recommendation to you right from the start. We feel it would be highly irresponsible of us to provide you with Next-Generation Technology and simply walk away!

With our fully managed service offerings, our engineers can help to match Next-Generation Technology capabilities with your business needs. This, coupled with the insight we gain from monitoring and reporting on your infrastructure over time means we’re well positioned to contribute to your future architecture ideas, just as if we were part of your own team.

Our Managed Services include the following.

• Managed SD-WAN

• Managed WAN Optimization

• Managed Branch-Converged Infrastructure

• Managed Network Performance

• Managed Next-Gen Firewall

• Managed SIEM

AS A SERVICEOur ‘as a Service’ offerings are deployed and managed 24×7 by Teneo based on award-winning technology that we’ll select for you, and packaged at a predictable monthly cost so you get to experience the overall technology benefits without the high capital outlay or any of the associated workload. You effectively buy the ‘end result’ that we’ll design and deliver against an individual statement of work.

Each ‘as a Service’ offering will have a monthly recurring cost (MRC), making for a predictable operating expense, while deployment costs are covered with a simple non-recurring cost (NRC).

We’ll work on your behalf, even as you sleep, so you can forget restless nights and look forward to a more focused, stress-free and productive day.

Our “as a Service” offerings include the following.

• SD-WAN as a Service

• Connectivity as a Service

• WAN Optimization as a Service

• Remote SaaS Optimization as a Service, e.g. O365

• Visibility as a Service

• End User Experience Monitoring as a Service

• Multi-factor Authentication as a Service

• Endpoint Protection as a Service

• SIEM as a Service

Services Overview / Teneo © Copyright

SERVICES OVERVIEW

Our ongoing commitment to service innovation means we’ve architected our services portfolio to be able to quickly adapt to new and emerging technologies. Here’s why our customers trust our services. SUPERIOR SERVICE MANAGEMENT

Being a Specialist Integrator of Next-Generation Technology means we’re constantly scouring the market so we can be first to introduce you to something we really feel will make a difference to you and to your business. We’ve built our internal services framework around Technology, People

and Process, so our specialism allows us to react quickly to market needs and focus on what we do best.

Our Consultants, Technical Sales Specialists and Support Engineers are achievers when it comes to our vendor accreditations, so we can give you our full support and keep you up to date with the latest industry developments. That means you don’t have to maintain the latest training certifications for your own team or keep up with the latest hardware and software updates.

From a technical perspective, we have real-life experience in the field. We think that’s even more valuable than any qualification on its own. It means we have our own knowledge bank of proactive advice, issues and fixes, which helps us to get to the bottom of your problems quickly.

From a commercial perspective, we appreciate the importance of your apps and network. We want to make sure that disruption is always minimized. We’ll also be constantly improving overall solution performance for you in line with your business objectives and end user productivity needs. We’ll therefore make a point of exploring the potential impact of our work before we go ahead.

FLEXIBILITY

We know that your business model is completely different to anyone else’s and that the degree of service levels you need are therefore going to differ. That’s why we’ll build something that’s totally tailored, especially for you.

We think it’s an important thing to be flexible about the level of service customization we provide so we also take account of special arrangements at the point of preparing our Statement of Work and setting our Service Level Agreements together.

On the delivery side, we’ll help you to select the most appropriate Professional Services combination and delivery model, whether that’s on premise, remotely or in the Cloud. Coupled with this, we offer flexibility in finance options, which include capex, opex and leasing.

And so we can quickly and proactively adapt to any changes in your business at any time, regular communication at Teneo through our customer teams helps us to maintain a close relationship internally and externally.

ACCOUNTABILITY

We’re accountable for the operational responsibilities we undertake on your behalf while you maintain control of your environment. Pleased to be an extension of your IT team, we also want to understand the value your apps bring to your business and how you manage governance and

compliance. This helps us to make sound recommendations to you based on what we know about your technology roadmap and on solutions we feel you could use to enable better business performance and security.

We’re keen to promote an open relationship and avoid unnecessary confusion so we provide clear definitions of our service standards. We also accept firm responsibility for the environments we manage and like to be transparent about incremental tasks that fall outside the scope of our work.

We carry the ISO 9001 and ISO 27001 certifications from our UK office, which means our group systems and processes are quality assured and the information we hold is secure, for both our own information and for yours. We treat the data we hold with complete seriousness and you can be reassured that your business is in safe hands.

SUPPORT

We’re really proud that our extremely high level of technical support is endorsed by our partners, who award us their highest levels of accreditation. Our support level is also reflected by our customers in our Customer Satisfaction Score (CSAT) of 99.4%.

Over 14,000 support tickets are handled each year through our follow-the-sun support team based in our offices in the USA, UK and Australia. We’re delighted by our CSAT results and actively promote customer service excellence across our business.

Finally, since we’re always looking to take the effort and concern away from you, we’re quick and methodical about the way we respond to customer feedback, giving you the security and peace of mind to plan for success.

Why wait? Give us a call today!

WHY OUR CUSTOMERS TRUST US

Services Overview / Teneo © Copyright

USATeneo Inc. 44330 Mercure Circle Suite 260 Dulles VA 20166

T: +1 703 212 3220 F: +1 703 996 1118

USAManagement Communication Services, LLC, Part of Teneo Inc. 3929 S 147th Street Suite 100-S Omaha, NE 68144

T: +1 402 330 9600 F: +1 402 330 9635

UKTeneo Ltd 20/21 Theale Lakes Business Park Moulden Way Sulhamstead RG7 4GB

T: +44 118 983 8600 F: +44 118 983 8633

FranceTeneo France S.A.S. 65 Rue Des Trois Fontanot92000 Nanterre

T: +33 1 55 51 30 38

AustraliaTeneo Australia Pty Ltd Level 20 Tower 2 Darling Park 201 Sussex Street Sydney, NSW 2000

T: +61 2 8038 5021 F: +61 2 9012 0683

GET IN TOUCH WITH TENEO TODAY

Email: info@teneo.netWeb: www.teneo.net