ANNUAL REPORTJune 2014 - July 2015

S E R V I C E S , I N C .

MISSION STATEMENT

S E R V I C E S , I N C .

To support, strengthen and EMPOWER individuals and families through a broad continuum of community-based services

that meet the NEEDS and values of the community. The agency is guided by a commitment to individual dignity,

service excellence, accountability, VOLUNTEERISM and belief in the solidarity of the human family.

EXECUTIVE BOARD

S E R V I C E S , I N C .

William Lentz, President | Paul Huchok, Vice President | Marcia Tiger, Secretary Rick Coe, Treasurer | Mark Frisone, Executive Director

Jim Aylward | Julie Beach | Joan Burbick | Debbie DragoGeorge Garrison | Alice Hurd | Pat Kraninger | Shay Little, Ph.D.

Jeff Myers | Jackie Parsons | Dan Rhodes

COMMUNITY OUTREACH

200,57813,328

By The NumbersPounds of clothing distributed to famililies by the County Clothing Center

Families were assisted by the County Clothing Center

S E R V I C E S , I N C .

COUNSELING SERVICES

1182,7803,50052

By The NumbersAt risk families attended the Family Solutions Program in Kent

Individuals received care at the Center for Family and Community Solutions

Active clients at Valley Counseling Services

Individuals receiving treatment at the Root House

S E R V I C E S , I N C .

Peaceful Solutions is a program for women who have struggles with domestic violence. An older woman, “Jane”, recently came to us seeking help. Growing up, she experienced violence in her family, and in turn, married an abusive husband. She came to us multiple times for counseling, but none of the sessions had been effective in addressing the root cause of her problems. Anger and rage consumed her, which caused a significant amount of personal issues in her daily life and relationships. “Jane” began attending individual counseling sessions in conjunction with group sessions. Throughout this process, she learned about herself and how everything that occurred throughout her life had shaped the way that she perceived things around her. “Jane” became a leader during group sessions as she was always willing to share her emotional experience, which made others comfortable to share their stories. During the individual sessions, she was able to take what she learned in group and apply it to her own life. She was able to process the trauma that she had experienced throughout her life. Today, “Jane” reports that she is no longer filled with the rage that once consumed her. She has begun to repair her relationships with her adult children and has even forgiven her own mother for things that have happened to her. Without the Counseling Services at F&CS, “Jane” admits that she wouldn’t have been able to heal and make these life changes.

PROGRAM: Peaceful SolutionsFEELING: Whole

NATIONAL SERVICE

82,75242,18070,693469

By The NumbersService hours provided to the Senior Corps program

Hours of service provided by volunteers in the Senior Companion Program

Volunteer hours served in the Foster Grandparent Program

Total volunteers for all Senior Corps programs

S E R V I C E S , I N C .

Having lost her husband within the last year, “Marge” has been withdrawn and discouraged. She suffers from chronic pain in her back, which restricts her mobility, her interactions with others and her perspective on life. Her physical therapist assigned exercises to improve her mobility range, but she lacked the energy to do them. “Marge” was losing her appetite, her interest in preparing meals was non-existent and keeping up with housework was just daunting. Then “Marge” met Ruth, a recently retired, energetic volunteer with the Portage County Senior Companion Program.

Ruth began helping “Marge” with housekeeping tasks and with reorganizing her dresser drawers. Before, clothing was stuffed into drawers wherever it would fit, wrinkled and disorganized. Now, “Marge” can easily find what she’s looking for and can put together nice outfits. They have also tackled the issue of “Marge’s” eating habits and Ruth even has a fool-proof plan for her to get her exercises done by completing them with her.

“Ruth, I so appreciate all you do. It means so much to know that someone cares that I’m still here, that it matters that I’m still here.” Marge.

PROGRAM: Senior Companion FEELING: Hopeful

people are served each year through our programs

100,000+No one is useless in this world...

...who lightens the burdens of others.

FINANCIAL SERVICES

714226741

By The NumbersIndividuals received budget counseling services through Consumer Credit Counseling

Financial literacy seminars provided by Consumer Credit Counseling

Participants in the literacy seminars

S E R V I C E S , I N C .

Daniel and his wife both worked full-time jobs for over 20 years, then in 2008 Dan’s job moved to Mexico. The State of Ohio offered a two-year training and job placement opportunity, so he began training in computer science. Dan finished his classes in 2010 but had been ill for the last year and did much of the education from home. The doctors knew he was ill but couldn’t figure out what was wrong.

Two weeks after graduation, Dan had a major heart attack and was found by his wife in their back yard. He was hospitalized and very ill for a long time, including lung, liver and kidney failure on top of the heart problem. The hospital stay and medical treatment accumulated more than $20,000 in debt. Medical collectors began harassing him the day he was released from the hospital. Dan did the best he could with small payments to each collector, but they continued the harassment.

Dan was referred to CCCS to see if they could help his situation. He entered the Debt Management Program in May of 2012 and today states that CCCS helped him stabilize his budget and money flow and now he can focus on his recovery.

PROGRAM: Consumer Credit CounselingFEELING: Stress-Free

FOOD SERVICES

60,47731,55985,19695,320

By The NumbersMeals served by Kent Social Services and the Center of Hope

Bags of groceries distributed to people in need

Hours of service from volunteers at the Center of Hope

Meals served to area seniors through Meals in Motion

S E R V I C E S , I N C .

COMMUNITY CENTERS

12,988 4484203,397636

By The NumbersMeals served at King Kennedy and Skeels-Mathews community centers

Youth served at Skeels-Mathews Community Center

Adults served at Skeels-Mathews Community Center

Hours of volunteering at Skeels-Mathews and King Kennedy community centers

Tutoring sessions and 205 recreational sessions were provided at Chagrin FallsPark Community Center

S E R V I C E S , I N C .

Xavier was one of the many children involved in Jake’s Kids, a summer program at the King Kennedy Community Center that is meant to encourage and challenge children in the Portage area. Xavier preferred to spend his time mostly to himself. He wasn’t interested in any athletic activities or interacting with other children, and spent most of his time with the staff and playing cards.

Over the course of the program, staff members noticed Xavier begin to make friends with the other children. The more friends he made, the more he involved he became in other activities such as basketball, soccer and karate. One of the largest improvements that the staff noticed was when they would say goodbye at the end of the day; Xavier would look them in they eye and shake their hands. This really gave the staff proof that Xavier was beginning to grow into a young man.

If not for the support of the community, Xavier wouldn’t have been able to feel comfortable breaking out of his shell.

PROGRAM: King Kennedy Community CenterFEELING: Happy

YOUTH SERVICES

24315,80097116

By The NumbersChildren assisted through the Help Me Grow program

Hours of service delivered in the Youth Development Program

Children educated at St. Joseph’s Early Learning Center

Children provided one-to-one mentoring by Big Brothers & Sisters of Portage County

S E R V I C E S , I N C .

HOUSING SERVICES

4111164341331086346

By The NumbersPeople were assisted through the Housing and Emergency Supportive Services

Women and 86 children were sheltered by Safer Futures

Children and families benefited through Place of Peace programming

Adults and 67 children received emergency housing at the Miller Community House

Adults and 93 children were sheltered by Someplace Safe

Adults and families benefited from programs at the Solace Center

Households, including 30 children, benefited from Portage Area Transitional Housing

S E R V I C E S , I N C .

“John” had struggled with a drug use and was ordered supervised visitation with his young son “Jack”, with whom he had had very little interaction with. “John” was anxious about coming and had expressed concerns about knowing how to fill the visitation time and how to begin repairing and building a positive relationship with his son. “Jack” was also aprehensive about the upcoming visitations and expressed to his mother and staff that he didn’t want to come.

The visitations were scheduled and the first few visits were awkward, but both John and Jack managed to fill the time with different activities. After a few setbacks, the visits began occuring on a regular basis and John began engaging in a meaningful way with Jack. He started to bring in his own activities and meals that they could enjoy together. Over several weeks their bond strengthened and they began to open up to each other about sensitive issues. The holidays were soon approaching and John brought in gifts that he had bought for his son.

John’s demeanor began to change and he started to carry himself differently and became more confident in his role as a parent. Jack was now excited to see his father and would run to the door when John walked into the center. Without the support and services at Place of Peace, John wouldn’t have been able to have a strong, positive relationship with Jack.

PROGRAM: Place of PeaceFEELING: Loved

VETERANS SERVICES

4,0629,4323,4317,6581,707

26,290 Shelter Nights ProvidedFreedom House

Valor Home Summit

Valor Home Lorain

Transition in Place in Trumbull

VA Intensive Outpatient Program in Summit

S E R V I C E S , I N C .

total volunteer hours251,485

full-time employees121

WE HAVE HAD

the equivalent of

REVENUES & SUPPORT

S E R V I C E S , I N C .

TOTAL$20,041,712

EXPENSES

S E R V I C E S , I N C .

TOTAL$19,309,149

of every dollar donated goes to direct service

94A small donation...

...can make a HUGE difference