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Services Directory 2018

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Page 1: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Services Directory

2018

Page 2: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Services’ CardsList of EAD Services

Code of Primary Service

Primary Service Sub-ServicesCode of Sub-

Services

EAD001

Environmental Licensing

of Groundwater Wells

Drilling and Use

Request for Issuance of License for Drilling a New Groundwater

Well EAD001.1

Request for Renewal of Groundwater Well Drilling License EAD001.2

Request for Issuance of License for Deepening a Groundwater

wellEAD001.3

Request for Issuance of License to Practice the Profession of

Groundwater Wells DrillingEAD001.4

Request for Renewal of License for Practicing the Profession of

Groundwater Wells DrillingEAD001.5

Request for Cancellation of License for Practicing the

Profession of Groundwater Wells DrillingEAD001.6

Request for Issuance of a No Objection Certificate to License a

Groundwater Well Drilling VehicleEAD001.7

EAD002

Registration of an

Environmental

Consultancy Office

Request for the Registration and Classification of a New

Environmental Consultancy OfficeEAD002.1

Request for Renewal of the Registration of Environmental

Consultancy Office EAD002.2

Request for Modification on the Registration of Environmental

Consultancy OfficeEAD002.3

Page 3: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Code of Primary Service

Primary Service Sub-ServicesCode of Sub-

Services

EAD003

Environmental License for

Development and

Infrastructure Projects

Request for Issuance of Environmental License for a New

Development or Infrastructure Project EAD003.1

Request for Renewal of Environmental License for Development

or Infrastructure Project EAD003.2

Request for Modification on Environmental License of

Development or Infrastructure projectEAD003.3

EAD004Environmental License for

Hazardous Materials Stores

Request for Issuance of Environmental License for a New

Hazardous Chemical Materials StoreEAD004.1

Request for Renewal of Environmental License of a Hazardous

Chemical Materials StoreEAD004.2

Request for the Modification on Environmental License for a

Hazardous Chemical Materials StoreEAD004.3

EAD005Environmental License for

Industrial Facilities

Request for Issuance of Environmental License for a New

Industrial FacilityEAD005.1

Request for the Renewal of Environmental License of Industrial

FacilityEAD005.2

Request for Modification on Environment License for Industrial

FacilityEAD005.3

Request for Issuance of Environmental License to Commission

Industrial FacilityEAD005.4

Request for Cancellation of Environmental License for Industrial

FacilityEAD005.5

Services’ CardsList of EAD Services

Page 4: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Services’ CardsList of EAD Services

Code of Primary Service

Primary Service Sub-ServicesCode of Sub-

Services

EAD006Fishing Permits and

Licenses

Request for Issuance of New Commercial Fishing License EAD006.1

Request for Renewal of Commercial Fishing License EAD006.2

Request for Modification on Commercial Fishing License EAD006.3

Request for Waiver (change the owner) of Commercial Fishing

License to AnotherEAD006.4

Request for Replacement of lost or damaged Commercial Fishing

LicenseEAD006.5

Request for Issuance of a Net Permit EAD006.6

Request for Issuance of Gargour Permit EAD006.7

Request for Replacement of Gargour Digital Tags EAD006.8

Request for Replacement of lost or damaged Gargour Permit EAD006.9

Page 5: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Code of Primary Service

Primary Service Sub-ServicesCode of Sub-

Services

EAD007Recreational Fishing

Licenses

Request for Issuance of Recreational Weekly Fishing License EAD007.1

Request for Issuance of Recreational Annual Fishing License EAD007.2

Request for Renewal of Recreational Annual Fishing License EAD007.3

Request for Replacement of lost or damaged Recreational

Annual Fishing License EAD007.4

EAD008 Aquaculture License

Request for Issuance of a New Aquaculture License EAD008.1

Request for the Renewal of Aquaculture License EAD008.2

Request for Modification on Aquaculture License EAD008.3

EAD009Environmental License for

Commercial Facilities

Request for Issuance of Environmental License for a New

Commercial FacilityEAD009.1

Request for Renewal of Environmental License for Commercial

Facility EAD009.2

Request for Modification on Environment License of Commercial

FacilityEAD009.3

Request for Issuance of Environmental License to Commission

a Commercial FacilityEAD009.4

Request for Cancellation of Environmental License for

Commercial FacilityEAD009.5

Services’ CardsList of EAD Services

Page 6: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Code of Primary Service

Primary Service Sub-ServicesCode of Sub-

Services

EAD010 Clearance Certificate Request for Issuance of Clearance Certificate for EAD Properties

Damage on Main RoadsEAD010.1

EAD011Environmental License for

Animal Production Farms

Request for Issuance of Environmental License for New Animal

Production FarmEAD011.1

Request for Renewal of Environmental License for Animal

Production FarmEAD011.2

Request for Modification on Environmental License for Animal

Production FarmEAD011.3

Request for Cancellation of Environmental License for Animal

Production FarmEAD011.4

EAD012

Permits for Native Trees

Plantation and

Translocation

Request for Issuance of a Permit for Mangrove Planting EAD012.1

Request for Renewal of a Mangroves Planting Permit EAD012.2

Request for Modification of a Mangroves Planting Permit EAD012.3

Request for Issuance of a Permit for trees translocation EAD012.4

EAD013Permits for Scientific

Environmental ResearchRequest for Issuance of Scientific Research Permit EAD013.1

Services’ CardsList of EAD Services

Page 7: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.1

Service Name Request for Issuance of License for Drilling a New Groundwater Well

Service DescriptionThis service allows its customers to apply for a license to drill new, temporary, or replacement groundwater

well.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents

Emirates ID

Ownership Deed Document of the site where

the well to be drilled (House, Farm, Forest,

industrial facility, etc.)

NOC from the land / project owner if the

applicant is not the owner

Site Plan

Fees Receipt (only in case of bank deposit)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection,

and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the License to the customer through one of the

Customer Service Offices, and then close the service request after confirmation of the receipt of the

license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

FeesAED 100 for Application review

AED 100 For plate issuance

Estimated Service

Delivery Time45 working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 8: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.2

Service Name Request for Renewal of Groundwater Well Drilling License

Service Description

This service allows holders of the groundwater well drilling licenses to apply for renewal of their

licenses to drill new, temporary or replacement of Groundwater Well and also to apply for renewal for

their deepening or maintenance of existing groundwater well license.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents

Latest License of groundwater well drilling or

latest license of deepening or maintenance of

existing groundwater well issued by EAD.

Fees Receipt (only in case of bank deposit)

Steps and

Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

Print and deliver the License to the customer through one of the Customer Service Offices, and

then close the service request after confirmation of the receipt of the license by the customer.

Fees AED 100

Estimated Service

Delivery Time45 working days

Service Relation to

other service Related Not Related

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Page 9: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.3

Service Name Request for Issuance of License for Deepening a Groundwater well

Service DescriptionThis service allows owners of groundwater wells to apply for a license to deepen or maintain existing

groundwater wells.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents

Emirates ID

Site Plan

Ownership Deed Document of the site where the

well to be drilled (House, Farm, Forest, industrial

facility, etc.)

NOC from the land / project owner if the

applicant is not the owner

Fees Receipt (only in case of bank deposit)

Report from Abu Dhabi's Farmers' Services

Centre (optional)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection,

and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the License to the customer through one of the Customer

Service Offices, and then close the service request after confirmation of the receipt of the license by the

customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

FeesAED 100 for Application review

AED 100 For plate issuance

Estimated Service

Delivery Time45 working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 10: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.4

Service Name Request for Issuance of License to Practice the Profession of Groundwater Wells Drilling

Service DescriptionThis permit allows anyone intending to practice the profession of groundwater drilling to apply for a license

to practice groundwater drilling work in the Emirates of Abu Dhabi.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents

Power of attorney

Commercial License

Membership of Abu Dhabi Chamber of

Commerce

A list of the company's assets (equipment,

workshops, employees, etc.)

Projects Completion Certificate

Capital value (total assets) owned by the

contractor / company with the statement of

account for the previous fiscal year.

Financial auditing reports for the past two years.

Establishment contract

Vehicle Registration

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection,

and then provide the necessary recommendations.

EAD Senior Management Approves or Rejects the application.

If the application is approved, print and deliver the License to the customer through one of the Customer

Service Offices, and then close the service request after confirmation of the receipt of the license by the

customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time45 working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 11: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.5

Service Name Request for Renewal of License for Practicing the Profession of Groundwater Wells Drilling

Service DescriptionThis service allows contractors to apply for renewal of their license for practicing the profession of

groundwater well drilling.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents

Power of attorney

Commercial License

Membership of Abu Dhabi Chamber of

Commerce

A list of the company's assets (equipment,

workshops, employees, etc.)

Projects Completion Certificate

Capital value (total assets) owned by the

contractor / company with the statement of

account for the previous fiscal year.

Financial auditing reports for the past two

years

Establishment contract

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the License to the customer through one of the

Customer Service Offices, and then close the service request after confirmation of the receipt of the

license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time45 working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 12: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.6

Service Name Request for Cancellation of License for Practicing the Profession of Groundwater Wells Drilling

Service DescriptionThis service allows contractors to apply for cancellation of their license for practicing the profession of

groundwater well drilling.

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents Commercial License

Steps and Procedures

Customer submits the application along with the required documents to one the Customer Service

Offices.

Customer Happiness Division receives the submitted application and verify the accuracy and

completeness of the data.

Cancel the License from the system.

Print and deliver the cancellation letter it to the customer through one of the Customer Service

Office, and then close the service request after confirmation of the receipt of the letter by the

customer.

Fees N/A

Estimated Service

Delivery Time1 working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 13: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD001.7

Service Name Request for Issuance of a No Objection Certificate to License a Groundwater Well Drilling Vehicle

Service DescriptionThis service allows groundwater well drilling contractors to apply for No Objection Certificate to license

a groundwater well drilling vehicle

Service Structure Primary Sub

Primary Service Name Environmental Licensing of Groundwater Wells Drilling and Use

Required Documents Commercial License

Vehicle Registration

Steps and Procedures

Customer submits the application along with the required documents to one the Customer Service

Offices.

Customer Happiness Division receives the submitted application and verify the accuracy and

completeness of the data.

Review and study the application by the concerned Sector / Division in EAD.

Approval or rejection of the application by EAD Senior Management.

Print and deliver the Certificate to the customer through one of the Customer Service Offices if the

application is approved, and then close the service request after confirmation of the receipt of the

certificate by the customer.

Fees N/A

Estimated Service

Delivery Time3 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 14: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD002.1

Service Name Request for the Registration and Classification of a New Environmental Consultancy Office

Service DescriptionThis service allows Businesses to apply for registration and classification of a new environmental

consultancy office to provide environmental consultancy services.

Service Structure Primary Sub

Primary Service Name Registration of an Environmental Consultancy Office

Required Documents

Completion Certificates of projects for the last

6 years

Degrees and Curriculum Vitae of the

authorized manager, environmental engineers,

and specialists

Valid Passports of the manager, environmental

engineers, and specialists (with valid

residence visas in case of foreign employees)

Commercial License

Steps and Procedures

Customer submits the application through the EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

EAD concerned Sector/Division will review and evaluate the received application, classify the

environmental consultancy office, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the Certificate to the customer through one of the

Customer Service Offices, add this newly registered office to the List of Environmental Consultancy

Offices registered with EAD, and then close the service request after confirmation of the receipt of

the certificate by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 15: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD002.2

Service Name Request for Renewal of the Registration of Environmental Consultancy Office

Service DescriptionThis service allows the registered environmental consultancy offices to apply for the renewal of their

registration.

Service Structure Primary Sub

Primary Service Name Registration of an Environmental Consultancy Office

Required Documents

The original expired Registration Certificate of

the Environmental Consultancy Office

Degrees and Curriculum Vitae of the

authorized manager, environmental engineers,

and specialists

Valid Passports of the manager, environmental

engineers, and specialists (with valid

residence visas in case of foreign employees)

Commercial License

Steps and Procedures

Customer submits the application through the EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

EAD concerned Sector/Division will review and evaluate the received application and , and then

provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the Certificate to the customer through one of the

Customer Service Offices, and then close the service request after confirmation of the receipt of the

certificate by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 16: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD002.3

Service Name Request for Modification on the Registration of Environmental Consultancy Office

Service Description

This service allows the registered environmental consultancy offices to apply for administrative

modifications such as changing their address or owners; and also to apply for technical modification

such as upgrading their classification and registering new technical teams or individuals, or adding a

new field of work.

Service Structure Primary Sub

Primary Service Name Registration of an Environmental Consultancy Office

Required Documents

Degrees and Curriculum Vitae of the

authorized manager, environmental engineers,

and specialists

Commercial License

Valid Passports of the manager, environmental

engineers, and specialists (with valid

residence visas in case of foreign employees)

Steps and Procedures

Customer submits the application through the EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

EAD concerned Sector/Division will review and evaluate the received application, classify the

environmental consultancy office, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, print and deliver the Certificate to the customer through one of the

Customer Service Offices, update the Environmental Office details in the List of Environmental

Consultancy Offices registered with EAD, and then close the service request after confirmation of

the receipt of the certificate by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 17: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD003.1

Service Name Request for Issuance of Environmental License for a New Development or Infrastructure Project

Service DescriptionThis service allows Businesses to apply for an environmental license to start a new development or

infrastructure project.

Service Structure Primary Sub

Primary Service Name Environmental License for Development and Infrastructure Projects

Required Documents

Letter from Project Proponent

Site Map (Georeferenced)

Site Map (JPG, PDF, GIF, or KMZ files)

GPS Coordinates

Letter of Delegation

Commercial License

Affection Plan from Department of Urban

Planning and Municipalities

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection (if

needed), and then provide the necessary recommendations.

EAD Senior Management decision will be taken to either Approve, Reject, Request for Environmental

Study, or Environmental License not required.

If the application is approved, the License will be printed and delivered to the customer through one of

the Customer Service Offices and then close the service request after confirmation of the receipt of the

license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD

will review and decide on within 30 working days. The service request will be closed only if all required

environmental studies are approved (if any) and after confirmation of the receipt of the license by the

customer.

If the application is rejected or doesn't require environmental license, the customer will be notified

through the preferred channel of communication of the reasons, and then the service request will be

closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 18: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD003.2

Service Name Request for Renewal of Environmental License for Development or Infrastructure Project

Service DescriptionThis service allows owners of development or infrastructure projects to apply for the renewal of their

environmental Licenses.

Service Structure Primary Sub

Primary Service Name Environmental License for Development and Infrastructure Projects

Required Documents

Expired Environmental License for Development or

Infrastructure Project

Letter from Project Proponent

Site Map (Georeferenced)

Site Map (JPG, PDF, GIF, or KMZ files)

GPS Coordinates

Letter of Delegation

Commercial License

Affection Plan from Department of Urban Planning

and Municipalities

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services Portal

(https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery channel

and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection (if

needed), and then provide the necessary recommendations.

EAD Senior Management decision will be taken to either Approve, Reject, or Request for Environmental

Study.

If the application is approved, the License will be printed and delivered to the customer through one of the

Customer Service Offices and then close the service request after confirmation of the receipt of the license

by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD will

review and decide on within 30 working days. The service request will be closed only if all required

environmental studies are approved (if any) and after confirmation of the receipt of the license by the

customer.

If the application is rejected or doesn't require environmental license, the customer will be notified through

the preferred channel of communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries

of the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD003.3

Service Name Request for Modification on Environmental License of Development or Infrastructure project

Service Description

The service allows project owners to apply for an administrative modification on their environmental licenses such as

changing the project owners or partners, or the project name; and also apply for a technical modification such as

changing the location, operations, scope of work, emissions characteristics or discharge features.

Service Structure Primary Sub

Primary Service Name Environmental License for Development and Infrastructure Projects

Required Documents

Existing Environmental License for Development or

Infrastructure Project

Letter from Project Proponent

Site Map (Georeferenced)

Site Map (JPG, PDF, GIF, or KMZ files)

GPS Coordinates

Letter of Delegation

Commercial License

Affection Plan from Department of Urban Planning and

Municipalities

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services Portal

(https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery channel and

verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection, and then

provide the necessary recommendations.

If the requested modification is administrative, then the license will be printed and delivered to the customer

through one of the Customer Service Offices, and then the service request will be closed after confirmation of the

receipt of the license by the customer.

If the requested modification is technical, then EAD Senior Management decision will be taken to either Approve,

Reject, Request for Environmental Study, or Environmental License not required.

If the application is approved, the License will be printed and delivered to the customer through one of the

Customer Service Offices and then the service request will be closed after confirmation of the receipt of the

license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD will review

and decide on within 30 working days. The service request will be closed only if all required environmental

studies are approved (if any) and after confirmation of the receipt of the license by the customer.

If the application is rejected or doesn't require environmental license, the customer will be notified through the

preferred channel of communication of the reasons, and then the service request will be closed.

FeesAED 500 - Technical modification

AED 250 - Administrative modification

Estimated Service Delivery

Time10 Working days

Service Relation to other

service Related Not Related

Target Audience &

Beneficiaries of the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and

Private Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD004.1

Service Name Request for Issuance of Environmental License for a New Hazardous Chemical Materials Store

Service DescriptionThis service allows facilities to apply for a new environmental license to hazardous chemical

materials store in the Emirate of Abu Dhabi.

Service Structure Primary Sub

Primary Service Name Environmental License for Hazardous Materials Stores

Required Documents

Commercial License

Certificate from Abu Dhabi Chamber of

Commerce & Industry (Trade name

reservation or Membership)

Emirate ID of Applicant, Owner, and

Technical / Administrative Manager

Safety and Prevention Compliance

Certificate for HAZMAT Warehouses from

Civil Defense General Directorate

Signature authorization of the Owner /

Authorized Manager

Official Store Rental Agreement (in case of

using rented store)

An Undertaking for not having a Hazardous

Materials Storage Facility

Letter of Delegation from Owner /

Authorized Manager for the Agent to apply

and receive the License

Steps and Procedures

Customer pays the required fees to Department of Economic Development and then submits

the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service

delivery channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection (if needed), and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the License will be printed and delivered to the customer through

one of the Customer Service Offices and then the service request will be closed after

confirmation of the receipt of the license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service Delivery

Time10 Working days

Service Relation to other

service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 21: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD004.2

Service Name Request for Renewal of Environmental License of a Hazardous Chemical Materials Store

Service DescriptionThis service allows facilities to apply for renewal of their hazardous chemical materials stores

environmental licenses.

Service Structure Primary Sub

Primary Service Name Environmental License for Hazardous Materials Stores

Required Documents

Commercial License

Certificate from Abu Dhabi Chamber of

Commerce & Industry (Trade name reservation

or Membership)

Emirate ID of Applicant, Owner, and Technical /

Administrative Manager

Safety and Prevention Compliance Certificate

for HAZMAT Warehouses from Civil Defense

General Directorate

Signature authorization of the Owner /

Authorized Manager

Official Store Rental Agreement (in case of

using rented store)

An Undertaking for not having a Hazardous

Materials Storage Facility

Letter of Delegation from Owner / Authorized

Manager for the Agent to apply and receive the

License

Steps and Procedures

Customer pays the required fees to Department of Economic Development and then submits the

application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection (if needed), and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the License will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 22: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD004.3

Service Name Request for the Modification on Environmental License for a Hazardous Chemical Materials Store

Service Description

This service allows facilities to apply for an administrative modification on the hazardous chemical materials store's

licenses, such as a change in the ownership, partners, or trade name; and also apply for a technical modification

such as change in activities or store location.

Service Structure Primary Sub

Primary Service Name Environmental License for Hazardous Materials Stores

Required Documents

Commercial License

Certificate from Abu Dhabi Chamber of Commerce &

Industry (Trade name reservation or Membership)

Emirate ID of Applicant, Owner, and Technical /

Administrative Manager

Safety and Prevention Compliance Certificate for

HAZMAT Warehouses from Civil Defense General

Directorate

Signature authorization of the Owner / Authorized

Manager.

Official Store Rental Agreement (in case of using

rented store)

An Undertaking for not having a Hazardous

Materials Storage Facility

Letter of Delegation from Owner / Authorized

Manager for the Agent to apply and receive the

License

Steps and

Procedures

Customer pays the required fees to Department of Economic Development and then submits the application

through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery channel and

verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection (if

needed), and then provide the necessary recommendations.

If the requested modification is administrative, then the license will be printed and delivered to the customer

through one of the Customer Service Offices, and then the service request will be closed after confirmation of the

receipt of the license by the customer.

If the requested modification is technical, then EAD Senior Management decision will be taken to either Approve

or Reject.

If the application is approved, the License will be printed and delivered to the customer through one of the

Customer Service Offices and then the service request will be closed after confirmation of the receipt of the

license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of communication of the

reasons, and then the service request will be closed.

Fees AED 500 - Technical modification AED 250 - Administrative modification

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries

of the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD005.1

Service Name Request for Issuance of Environmental License for a New Industrial Facility

Service DescriptionThis service allows owners of industrial facilities to apply for an environmental license for new industrial

facilities before commencement of construction or operation work.

Service Structure Primary Sub

Primary Service Name Environmental License for Industrial Facilities

Required Documents

Preliminary Industrial License Industrial

Development Bureau / Preliminary Approval

from KIZAD Free Zone Initial

Passport of Owners or Emirates ID

Facility Layout

Signature authorization / Power of Attorney for

the applicant

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Industrial Development Bureau receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection

(if needed), and then provide the necessary recommendations.

EAD Senior Management decision will be taken to either Approve, Reject, or Request for

Environmental Study.

If the application is approved, the License will be printed and delivered to the customer through one of

the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD

will review and decide on within 30 working days. The service request will be closed only if all

required environmental studies are approved (if any) and after confirmation of the receipt of the

license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 24: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD005.2

Service Name Request for the Renewal of Environmental License of Industrial Facility

Service DescriptionThis service allows owners of industrial facilities to apply for renewal of their environmental license a

month prior to the expiry date.

Service Structure Primary Sub

Primary Service Name Environmental License for Industrial Facilities

Required Documents None

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services

Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Print and deliver the license to the customer through one of the Customer Service Offices and then

close the service request after confirmation of the receipt of the license by the customer.

Fees AED 250

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 25: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD005.3

Service Name Request for Modification on Environment License for Industrial Facility

Service Description

This service allows owners of industrial facilities to apply for an administrative modification on the environmental

license such as change in the ownership, partners, or the trade name; and also apply for a technical modification

such as change in activity, manufacturing operations, support services or any vital changes in one or more of the

production elements including raw materials, equipment, and facility location, which can change the nature of

environmental impact of the facility. Examples of modifications on production activities are establishing new

production line, adding new activities, amending an existing process, or manufacturing a new product.

Service Structure Primary `Sub

Primary Service Name Environmental License for Industrial Facilities

Required Documents

Preliminary Industrial License Industrial

Development Bureau / Preliminary Approval from

KIZAD Free Zone Initial

Passport of Owners or Emirates ID

Facility Layout

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-Services Portal

(https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Industrial Development Bureau receives the submitted application through the service delivery channel and

verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection (if

needed), and then provide the necessary recommendations.

If the requested modification is administrative, then the license will be printed and delivered to the customer

through one of the Customer Service Offices, and then the service request will be closed after confirmation of

the receipt of the license by the customer.

If the requested modification is technical, then EAD Senior Management decision will be taken to either

Approve, Reject, or Request for Environmental Study.

If the application is approved, the License will be printed and delivered to the customer through one of the

Customer Service Offices and then the service request will be closed after confirmation of the receipt of the

license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD will

review and decide on within 30 working days. The service request will be closed only if all required

environmental studies are approved (if any) and after confirmation of the receipt of the license by the customer.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to other

service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 26: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD005.4

Service Name Request for Issuance of Environmental License to Commission Industrial Facility

Service DescriptionThis service allows owners of industrial facilities to apply for an environmental license after completion

of construction work and prior to commissioning operation.

Service Structure Primary Sub

Primary Service Name Environmental License for Industrial Facilities

Required Documents None

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Industrial Development Bureau receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection (if needed), and then provide the necessary recommendations.

EAD Senior Management decision will be taken to either Approve, Reject, or Request for

Environmental Study.

If the application is approved, the License will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which

EAD will review and decide on within 30 working days. The service request will be closed only if all

required environmental studies are approved (if any) and after confirmation of the receipt of the

license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 27: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD005.5

Service Name Request for Cancellation of Environmental License for Industrial Facility

Service Description

This service allows owners of industrial facilities to apply for cancellation of their environmental licenses.

The application must include a description of the environmental status of the land that was operated by

the facility, including monitoring data and previous treatment or rehabilitation activities.

Service Structure Primary Sub

Primary Service Name Environmental License for Industrial Facilities

Required Documents None

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Industrial Development Bureau receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection (if needed), and then provide the necessary recommendations.

If Environmental Study is required, the customer must submit the required study, which EAD will

review and decide on within 30 working days. The license will be cancelled only if all required

environmental studies are approved (if any) and the customer will be notified through the preferred

channel of communication of the same, and then the service request will be closed.

If no Environmental Study required, the license will be cancelled and the customer will be notified

through the preferred channel of communication of the reasons, and then the service request will be

closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related `

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 28: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.1

Service Name Request for Issuance of New Commercial Fishing License

Service DescriptionThis service allows professional fishermen in the emirate of Abu Dhabi to apply for a new Commercial

Fishing License

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents

Emirates ID

Personal Photo

Family Book

Technical inspection certificate issued by the

Critical Infrastructure & Coastal Protection

Authority (CICPA)

Steps and Procedures

Customer submits the application along with the required documents to the Ministry of Climate

Change and Environment (MoCCA).

EAD Customer Happiness staff receives the application from MoCCA and fills out the application for

the customer electronically through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Print and submit the license to MoCCA who will deliver the license to the customer and then close

the service request after confirmation of the receipt of the license by the customer.

FeesAED 200 for Tarad boat type

AED 250 for Lansh boat type

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 29: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.2

Service Name Request for Renewal of Commercial Fishing License

Service DescriptionThis service allows professional fishermen in the emirate of Abu Dhabi to apply for renewal of their

Commercial Fishing License

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Emirates ID

Personal Photo

Technical inspection certificate issued by the

Critical Infrastructure & Coastal Protection

Authority (CICPA)

Steps and Procedures

Customer submits the application along with the required documents to the Ministry of Climate

Change and Environment (MoCCA).

EAD Customer Happiness staff receives the application from MoCCA and fills out the application for

the customer electronically through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Print and submit the license to MoCCA who will deliver the license to the customer and then close

the service request after confirmation of the receipt of the license by the customer.

FeesAED 200 for Tarad boat type

AED 250 for Lansh boat type

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

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Service Identification Card

Service Code EAD006.3

Service Name Request for Modification on Commercial Fishing License

Service DescriptionThis service allows professional fishermen in the emirate of Abu Dhabi to apply for modification on their

Commercial Fishing License

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Emirates ID

Personal Photo

Technical inspection certificate issued by the

Critical Infrastructure & Coastal Protection

Authority (CICPA)

Steps and Procedures

Customer submits the application along with the required documents to the Ministry of Climate

Change and Environment (MoCCA).

EAD Customer Happiness staff receives the application from MoCCA and fills out the application for

the customer electronically through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Print and submit the license to MoCCA who will deliver the license to the customer and then close

the service request will be after confirmation of the receipt of the license by the customer.

FeesAED 200 for Tarad boat type

AED 250 for Lansh boat type

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

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Service Identification Card

Service Code EAD006.4

Service Name Request for Waiver (change the owner) of Commercial Fishing License to Another

Service Description

This service allows fishermen with commercial fishing license to apply for waiver (change of owner) of

their commercial license to another. The new commercial fishing license is issued after the completion

of deletion of the old owner and registration of the new owner

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents

Emirates ID

Personal Photo

Family Book

Technical inspection certificate issued by the

Critical Infrastructure & Coastal Protection

Authority (CICPA)

Steps and Procedures

Customer submits the application along with the required documents to the Ministry of Climate

Change and Environment (MoCCA).

Review and study the application by the concerned Committee in EAD and MoCCA, and approve or

reject the application.

If the application is approved, the Customer Happiness staff receives the application from MoCCA

and fills out the application for the customer electronically through EAD e-Services Portal

(https://eservices.ead.ae).

Customer pays the required fees.

Print and submit the license to MoCCA who will deliver the license to the customer and then close

the service request after confirmation of the receipt of the license by the customer.

If the application is rejected, the applicant will be notified by MoCCA of the reasons and then the

service request will be closed.

FeesAED 200 for Tarad boat type

AED 250 for Lansh boat type

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Page 32: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.5

Service Name Request for Replacement of lost or damaged Commercial Fishing License

Service DescriptionThis service allows professional fishermen in the emirate of Abu Dhabi to apply for a replacement of lost

or damaged Commercial Fishing License

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents None

Steps and Procedures

Customer visits one of the EAD customer service offices.

EAD Customer Happiness staff fills out the application for the customer electronically through EAD

e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Print and deliver the license to the customer through one of the EAD customer service offices and

then close the service request after confirmation of the receipt of the license by the customer.

Fees AED 50

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 33: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.6

Service Name Request for Issuance of a Net Permit

Service Description

This service allows fishermen with licensed fishing vessels (Tarads (speedboat)) for commercial fishing

ONLY to apply for a Net Fishing Permit. The Net fishing is permitted in the waters of Abu Dhabi except

for the areas banned by Law No. 23 of 1999 concerning the exploitation and protection of living aquatic

resources in the UAE, and the related local decisions.

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Emirates ID

Personal Photo Commercial Fishing License

Steps and Procedures

Customer visits one of the EAD customer service offices.

EAD Customer Happiness staff fills out the application for the customer electronically through EAD

e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Print and deliver the permit to the customer through one of the EAD customer service offices and

then then close the service request after confirmation of the receipt of the permit by the customer.

Fees AED 100

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 34: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.7

Service Name Request for Issuance of Gargour Permit

Service Description

This service allows fishermen with licensed fishing vessels (Lanshs) for commercial fishing to apply for

a Gargour permit. Gargour is a cage-like fishing trap with an opening that allows the fish to swim inside

without being able to escape. It targets demersal fish such as the Hammour, Jesh and Zuraidi.

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Emirates ID

Personal Photo Commercial Fishing License

Steps and Procedures

Customer visits one of the EAD customer service offices.

EAD Customer Happiness staff fills out the application for the customer electronically through EAD

e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Print and deliver the permit along with the gargour digital tags to the customer through one of the

EAD customer service offices and then close the service request after confirmation of the receipt of

the permit and the digital tags by the customer.

Fees AED 30 for each set

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 35: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.8

Service Name Request for Replacement of Gargour Digital Tags

Service Description

This service allows fishermen with licensed commercial fishing vessels of type (Lanshs) to apply for a

replacement of gargour digital tags. Gargour is a cage-like fishing trap with an opening that allows the

fish to swim inside without being able to escape. It targets demersal fish such as the Hammour, Jesh

and Zuraidi.

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Application Number issued by EAD

Steps and Procedures

The concerned staff in EAD will inspect the damaged gargours and issue an application number to

the customer listing the number of gargours to be replaced.

Customer submits the application number issued by EAD to one of EAD Customer Service Offices.

EAD Customer Happiness staff fills out the application for the customer electronically through EAD

e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Deliver the gargour digital tags to the customer through one of the EAD customer service offices

and then close the service request after confirmation of the receipt of the same by the customer.

Fees AED 1 for each digital tag

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 36: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD006.9

Service Name Request for Replacement of lost or damaged Gargour Permit

Service Description

This service allows fishermen with licensed commercial fishing vessels of type (Lanshs) to apply for a

replacement of lost or damaged gargour permit. Gargour is a cage-like fishing trap with an opening that

allows the fish to swim inside without being able to escape. It targets demersal fish such as the

Hammour, Jesh and Zuraidi.

Service Structure Primary Sub

Primary Service Name Fishing Permits and Licenses

Required Documents Request letter to EAD on the number of lost

gargours

Steps and Procedures

Customer sends a request letter to EAD on the number of lost gargours.

EAD concerned sector / division will review and study the request and provide the necessary

recommendations.

If the request is approved, EAD Customer Happiness staff fills out the application for the customer

electronically through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Print and deliver the permit to the customer through one of the EAD customer service offices and

then close the service request after confirmation of the receipt of the same by the customer.

Fees AED 30 for each set

Estimated Service

Delivery Time1 Working day

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 37: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD007.1

Service Name Request for Issuance of Recreational Weekly Fishing License

Service Description

This service allows UAE Citizens, Residents (with valid visa), and Tourists aged 18 years or older and

wishing to fish on the coasts of Abu Dhabi Emirate to apply for a recreational fishing license valid for

only one week. This license allows its holders to enjoy surf fishing using thread and hooks.

Service Structure Primary Sub

Primary Service Name Recreational Fishing Licenses

Required Documents None

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

Instant issuance of the electronic license and then closure of the service request.

Fees AED 30

Estimated Service

Delivery TimeInstantly

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 38: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD007.2

Service Name Request for Issuance of Recreational Annual Fishing License

Service Description

This service allows UAE Citizens, Residents (with valid visa) to apply for a recreational fishing license

valid for only one year. This license allows its holders to enjoy their fishing hobbies on the beaches of

Abu Dhabi Emirate.

Service Structure Primary Sub

Primary Service Name Recreational Fishing Licenses

Required Documents None

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Approval or rejection of the application by EAD Senior Management.

Instant issuance of the electronic license and Print and deliver the license to the customer, only if

the application is approved.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same.

Fees AED 120

Estimated Service

Delivery Time3 working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 39: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD007.3

Service Name Request for Renewal of Recreational Annual Fishing License

Service DescriptionThis service allows UAE Citizens, Residents (with valid visa) to apply for renewal of recreational fishing

license for only one year.

Service Structure Primary Sub

Primary Service Name Recreational Fishing Licenses

Required Documents None

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Approval or rejection of the application by EAD Senior Management.

Instant issuance of the electronic license and Print and deliver the license to the customer, only if

the application is approved.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same.

Fees AED 120

Estimated Service

Delivery TimeInstantly

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 40: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD007.4

Service Name Request for Replacement of lost or damaged Recreational Annual Fishing License

Service DescriptionThis service allows UAE Citizens, Residents (with valid visa) to apply for a replacement of lost or

damaged annual recreational fishing license.

Service Structure Primary Sub

Primary Service Name Recreational Fishing Licenses

Required Documents None

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer pays the required fees.

Instant issuance of the electronic license and Print and deliver the license to the customer.

Fees AED 50

Estimated Service

Delivery TimeInstantly

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 41: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD008.1

Service Name Request for Issuance of a New Aquaculture License

Service DescriptionThis service allows those who would like to establish farms for aquatic organisms such as fish,

crustaceans, molluscs, or marine plants for commercial reasons to apply for new aquaculture license.

Service Structure Primary Sub

Primary Service Name Aquaculture License

Required Documents

Feasibility Study

Environmental Impact Assessment

Location map

Draft design of the facility including the

buildings, basins, back reservoirs (their

numbers and dimensions / absorption and

discharge)

Draft design of the facility showing the

buildings, basins and reservoirs including the

numbers and dimensions, source of water, and

building / structure of absorption and discharge

Commercial License

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time5 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 42: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD008.2

Service Name Request for the Renewal of Aquaculture License

Service DescriptionThis service allows owners of commercial aquaculture farms apply for renewal of their aquaculture

license.

Service Structure Primary Sub

Primary Service Name Aquaculture License

Required Documents

Feasibility Study

Environmental Impact Assessment

Location map

Draft design of the facility including the

buildings, basins, back reservoirs (their

numbers and dimensions / absorption and

discharge)

Draft design of the facility showing the

buildings, basins and reservoirs including the

numbers and dimensions, source of water, and

building / structure of absorption and discharge

Commercial License

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time5 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 43: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD008.3

Service Name Request for Modification on Aquaculture License

Service DescriptionThis service allows owners of commercial aquaculture farms to apply for administrative or technical

modification on their aquaculture license.

Service Structure Primary Sub

Primary Service Name Aquaculture License

Required Documents

Feasibility Study

Environmental Impact Assessment

Location map

Draft design of the facility including the

buildings, basins, back reservoirs (their

numbers and dimensions / absorption and

discharge)

Draft design of the facility showing the

buildings, basins and reservoirs including the

numbers and dimensions, source of water, and

building / structure of absorption and discharge

Commercial License

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time5 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 44: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD009.1

Service Name Request for Issuance of Environmental License for a New Commercial Facility

Service Description This service allows owners of facilities to apply for environmental license for a new commercial facility.

Service Structure Primary Sub

Primary Service Name Environmental License for Commercial Facilities

Required Documents

Letter from the project owner to EAD with

project details

Commercial License

Authorization letter to the person entitled to

sign on all the official documents submitted to

EAD

Signature authorization for the person entitled

to sign on official documents submitted to EAD

Detailed map with suitable map scale showing

the location -land boundaries - neighboring

activities

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 45: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD009.2

Service Name Request for Renewal of Environmental License for Commercial Facility

Service DescriptionThis service is provided to commercial facilities owners to renew their environmental license prior to its

expiry.

Service Structure Primary Sub

Primary Service Name Environmental License for Commercial Facilities

Required Documents

Service Application Form

Latest Commercial Facility Environmental

License issued by EAD

Commercial License

Passport or Emirates ID of the Owner

Renewal Request Letter from the Owner (with

the consent of the partners (if any))

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD009.3

Service Name Request for Modification on Environment License of Commercial Facility

Service Description

This service allows owners of commercial facilities to apply for administrative modification on their

environmental license such as change in the ownership, partners, or the trade name; and also apply for

technical modification such as changes on the activities, manufacturing operations, or auxiliary services,

including those important changes to one or more production elements consisting of raw materials,

equipment or the location of the facility, that might change the nature of the environmental impact caused by

the facility. Examples include addition of production lines, new activities, or modification to an existing

operation.

Service Structure Primary Sub

Primary Service Name Environmental License for Commercial Facilities

Required Documents

Service Application Form

Latest Commercial Facility Environmental

License issued by EAD

Commercial License

Passport or Emirates ID of the Owner

Amendment Request Letter from the Owner (with

the consent of the partners (if any))

Facility Layout (only for technical amendment)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection,

and then provide the necessary recommendations.

If the requested modification is administrative, then the license will be printed and delivered to the

customer through one of the Customer Service Offices, and then the service request will be closed after

confirmation of the receipt of the license by the customer.

If the requested modification is technical, then EAD Senior Management decision will be taken to either

Approve or Reject.

If the application is approved, the License will be printed and delivered to the customer through one of

the Customer Service Offices and then the service request will be closed after confirmation of the receipt

of the license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 47: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD009.4

Service Name Request for Issuance of Environmental License to Commission a Commercial Facility

Service DescriptionThis service allows owners of facilities to apply for an environmental license after completion of

construction work and prior to commissioning operations.

Service Structure Primary Sub

Primary Service Name Environmental License for Commercial Facilities

Required Documents

Service Application Form

Latest Commercial Facility Environmental

License issued by EAD

Commercial License

Passport or Emirates ID of the Owner

Request Letter to commission a facility from

the Owner (with the consent of the partners (if

any)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the license will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD009.5

Service Name Request for Cancellation of Environmental License for Commercial Facility

Service Description

This service allows owners of facilities to apply for cancellation of their environmental licenses. The

application must include a description of the environmental status of the land that was operated by the

facility, including monitoring data and previous treatment or rehabilitation activities.

Service Structure Primary Sub

Primary Service Name Environmental License for Commercial Facilities

Required Documents

Service Application Form

Latest Commercial Facility Environmental

License issued by EAD

Commercial License

Request letter to Cancel the License from the

Owner (with the consent of the partners (if

any)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices or through EAD e-

Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection (if needed), and then provide the necessary recommendations.

If Environmental Study is required, the customer must submit the required study, which EAD will

review and decide on within 30 working days. The license will be cancelled only if all required

environmental studies are approved (if any) and the customer will be notified through the preferred

channel of communication of the same, and then the service request will be closed.

If no Environmental Study required, the license will be cancelled and the customer will be notified

through the preferred channel of communication of the reasons, and then the service request will be

closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD010.1

Service Name Request for Issuance of Clearance Certificate for EAD Properties Damage on Main Roads

Service DescriptionThis service allows individuals to obtain a clearance certificate that can be presented to the police

department in case of damage to EAD property on highways due to accidents.

Service Structure Primary Sub

Primary Service Name Clearance Certificate

Required Documents

Vehicle Registration

Original Accident Report from the Police

Driving License

Steps and Procedures

Customer submits the application along with the required documents to one of the Customer

Service Offices.

Customer Happiness Division in EAD receives the submitted application through the service

delivery channel and verify the accuracy and completeness of the data.

Assess the damages caused by the accident and visit the location of the accident (if required) by

EAD concerned Sector / Division.

Customer pays the required fees as specified in the damage assessment report issued by EAD.

Print and deliver the Certificate to the customer through one of the Customer Service Offices and

close the service request after confirmation of the receipt of the Certificate by the customer.

Fees Fees based on damage assessment report

Estimated Service

Delivery Time5 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD011.1

Service Name Request for Issuance of Environmental License for New Animal Production Farm

Service DescriptionThis service allows those who want to breed cattle or poultry for commercial purposes to apply for an

environmental license for a new animal production farm.

Service Structure Primary Sub

Primary Service Name Environmental License for Animal Production Farms

Required Documents

Letter from the project owner to EAD with project

details

Commercial License

Authorization letter to the person entitled to sign

on all the official documents submitted to EAD

Signature authorization for the person entitled to

sign on official documents submitted to EAD

Detailed map with suitable map scale showing

the location -land boundaries - neighboring

activities

Approval from Abu Dhabi Food Control Authority

and Waste Management Center (Tadweer)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection,

and then provide the necessary recommendations.

EAD Senior Management decision will be taken to either Approve, Reject, or Request for

Environmental Study.

If the application is approved, the License will be printed and delivered to the customer through one of

the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD

will review and decide on within 30 working days. The service request will be closed only if all required

environmental studies are approved (if any) and after confirmation of the receipt of the license by the

customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 500

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government

Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD011.2

Service Name Request for Renewal of Environmental License for Animal Production Farm

Service DescriptionThis service allows farm owners to apply for renewal of their environmental license of animal production

farm.

Service Structure Primary Sub

Primary Service Name Environmental License for Animal Production Farms

Required Documents

Latest Animal Production Farm Environmental

License issued by EAD

Commercial License

Authorization letter to the person entitled to

sign on all the official documents submitted to

EAD

Signature authorization for the person entitled

to sign on official documents submitted to EAD

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the License will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD011.3

Service Name Request for Modification on Environmental License for Animal Production Farm

Service Description

This service allows farm owners to apply for an administrative modification such as change in farm ownership or farm

name; and also apply for technical modifications such as changes on the activities, production operations, or auxiliary

services, including those important changes to one or more production elements consisting of, equipment, types or

numbers of animals, or the location of the farm, that might change the nature of the environmental impact caused by

the facility.

Service Structure Primary Sub

Primary Service Name Environmental License for Animal Production Farms

Required Documents

Latest Animal Production Farm Environmental License

issued by EAD

Commercial License

Authorization letter to the person entitled to sign on all

the official documents submitted to EAD

Signature authorization for the person entitled to

sign on official documents submitted to EAD

Detailed map with suitable map scale showing the

location -land boundaries - neighboring activities

Amendment Request Letter from the owner (with

consent of the partners (if any)

Steps and

Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery channel and

verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection, and then

provide the necessary recommendations.

If the requested modification is administrative, then the license will be printed and delivered to the customer

through one of the Customer Service Offices, and then the service request will be closed after confirmation of the

receipt of the license by the customer.

If the requested modification is technical, then EAD Senior Management decision will be taken to either Approve,

Reject, or Request for Environmental Study.

If the application is approved, the License will be printed and delivered to the customer through one of the

Customer Service Offices and then the service request will be closed after confirmation of the receipt of the

license by the customer.

In case of Request for Environmental Study, the customer must submit the required study, which EAD will review

and decide on within 30 working days. The service request will be closed only if all required environmental studies

are approved (if any) and after confirmation of the receipt of the license by the customer.

If the application is rejected, the customer will be notified through the preferred channel of communication of the

reasons, and then the service request will be closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of

the Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD011.4

Service Name Request for Cancellation of Environmental License for Animal Production Farm

Service Description

This service allows farm owners to apply for cancellation of their environmental licenses of animal

production farm. The application must include a description of the environmental status of the land that

was operated by the facility, including monitoring data and previous treatment or rehabilitation activities.

Service Structure Primary Sub

Primary Service Name Environmental License for Animal Production Farms

Required Documents

Latest Commercial Facility Environmental

License issued by EAD

Commercial License

Request letter to Cancel the license from the

Owner (with the consent of the partners (if

any)

Steps and Procedures

Customer submits the application to one of the Customer Service Offices.

Customer submits the required documents for the service and pays the required fees.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site

inspection, and then provide the necessary recommendations.

If Environmental Study is required, the customer must submit the required study, which EAD will

review and decide on within 30 working days. The license will be cancelled only if all required

environmental studies are approved (if any) and the customer will be notified through the preferred

channel of communication of the same, and then the service request will be closed.

If no Environmental Study required, the license will be cancelled and the customer will be notified

through the preferred channel of communication of the reasons, and then the service request will be

closed.

Fees AED 250

Estimated Service

Delivery Time10 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD012.1

Service Name Request for Issuance of a Permit for Mangrove Planting

Service Description

Any mangrove planting project in Abu Dhabi needs a No Objection Certificate (NOC) from the EAD. EAD

reviews and evaluates the mangroves planting plan. There are two types of approval: the first is to

decrease the effects of a development project; the second is an NOC to plant the mangroves as a

separate project.

Service Structure Primary Sub

Primary Service Name Permits for Native Trees Plantation and Translocation

Required Documents

Letter from Project Proponent

Site Map (Georeferenced) and with file

extensions (pdf, gif, jpg, or kmz)

GPS Coordinates

No Objection Letter from the Land owner in

case the applicant is not the owner

Letter of Delegation

Commercial License

Mangrove Planting Management Plan

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

The concerned Sector / Division in EAD will review and study the application, conduct site inspection

(if needed), and then provide the necessary recommendations.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the Permit will be printed and delivered to the customer through one of

the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the Permit by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees N/A

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 55: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD012.2

Service Name Request for Renewal of a Mangroves Planting Permit

Service DescriptionThis service allows companies and individuals to apply for renewal of their existing mangroves

plantation permit

Service Structure Primary Sub

Primary Service Name Permits for Native Trees Plantation and Translocation

Required Documents

Latest Mangrove Planting Permit issued by

EAD

Report on the progress of the project

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the Permit will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the Permit by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees N/A

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

Page 56: Services Directory...Services’ Cards List of EAD Services Code of Primary Service Primary Service Sub-Services Code of Sub-Services EAD006 Fishing Permits and Licenses Request for

Service Identification Card

Service Code EAD012.3

Service Name Request for Modification of a Mangroves Planting Permit

Service DescriptionThis service allows companies and individuals to apply for modification on their existing mangroves

plantation permit

Service Structure Primary Sub

Primary Service Name Permits for Native Trees Plantation and Translocation

Required Documents

Latest Mangrove Planting Permit issued by

EAD

Letter from Project Proponent

Site Map (Georeferenced) and with file

extensions (pdf, gif, jpg, or kmz)

GPS Coordinates

Mangrove Planting Management Plan

No Objection Letter from the Land owner in

case the applicant is not the owner

Letter of Delegation

Commercial License

Steps and Procedures

Customer submits the application through EAD e-Services Portal (https://eservices.ead.ae).

Customer submits the required documents for the service.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

Approval or Rejection of the application by EAD Senior Management

If the application is approved, the Permit will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the Permit by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees N/A

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD012.4

Service Name Request for Issuance of a Permit for trees translocation

Service Description

This service allows anyone who has native trees within his or her own land to apply for a permit to

translocate these trees. The Environment Agency - Abu Dhabi approves the translocation of native

trees (Ghaf, Sidr, and Samer Acacia only) and not to cut them, and then re-planting them in designated

government owned forest which is nearby the land.

Service Structure Primary Sub

Primary Service Name Permits for Native Trees Plantation and Translocation

Required Documents

Letter from Project Proponent (in case the

applicant is not the owner)

Site affection plan and Georeferenced Site

Map

Photos of all the trees to be relocated

Previous license of the project / land or

Ownership deed document of the land

Number of trees to be relocation

Steps and Procedures

Customer submits the application along with the required documents to one of the customer service

offices or through the email ([email protected]).

Customer submits the required documents for the service.

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the conditions of approval will be sent to the customer by email and

the service request will be closed after confirmation of the receipt of the same by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the same, and then the service request will be closed.

Fees N/A

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax

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Service Identification Card

Service Code EAD013.1

Service Name Request for Issuance of Scientific Research Permit

Service Description

This service allows those who are interested to conduct scientific research (which may or may not

include specimen collection) on the environment and wildlife of Abu Dhabi Emirate to apply for a permit.

The Agency approves the application only after ensuring that the research does not harm the

environment, is conducted according to standardized scientific methodologies, and serves a scientific

purpose.

Service Structure Primary Sub

Primary Service Name Permits for Scientific Environmental Research

Required Documents

Completed Application form

Georeferenced map of study site including all

sampling locations

Letter of collaboration with local institution (for

international non resident researchers)

Emirates ID and Passport of principal

researcher and all research collaborators

involved in the project

Steps and Procedures

Customer submits the application along with the required documents to one of the customer service

offices or through the email ([email protected]) after downloading the application form and

technical guidelines from EAD website (https://www.ead.ae/Pages/our-services/researchers.aspx).

EAD Customer Happiness Division receives the submitted application through the service delivery

channel and verify the accuracy and completeness of the data.

Approval or rejection of the application by EAD Senior Management.

If the application is approved, the Permit will be printed and delivered to the customer through one

of the Customer Service Offices and then the service request will be closed after confirmation of the

receipt of the Permit by the customer.

If the application is rejected, the customer will be notified through the preferred channel of

communication of the reasons, and then the service request will be closed.

Fees N/A

Estimated Service

Delivery Time30 Working days

Service Relation to

other service Related Not Related

Target Audience & Beneficiaries of the

Services

Individuals

UAE Nationals

Residents

Visitors

Business Sector

Companies and Private

Institutions

Government Sector

Local Government Entities

Service Delivery Channels

EAD Electronic Services Portal

(https://eservices.ead.ae)

Centers for Integrated Government

Services (Face-to-Face)

Contact Center

Smart Mobile Application

Electronic Mail

Kiosks

IVR

Fax