services directory - ar · 5 it's mandatory to register employers in private sector in all the...

Services Directory

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Customer Service Charter

The General Pension and Social Security Authority is keen to rendering featured service

meets customers satisfaction and exceeds their expectations.

Customers Rights

Interacting with attention, respect and cheerfulness.

Attaining all services timely.

Providing services through as suitable channels as possible for you.

Dealing professionally and exerting utmost endeavors to satisfy customer needs.

Responding to applications timely without delay.

Curtaining any procedures that might impede rendering services quickly and in a

smoothly.

Providing precise information pursuant to required service and applying proper

procedures for its execution.

Securing all opportunities that contribute to obtaining distinct and fail service.

Rendering service by a teamwork entertaining content knowledge to respond to

all enquiries.

Receiving your feedback to enhance our services in line with your suggestions.

Customers Responsibilities:

Recognizing our staff members efforts and dealing with them respectfully.

Providing supporting documents.

Preparing precedent required documents to complete transactions.

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Informing us in the as earlier as possible in case of any mistake or updates in

data.

Informing us with any changes in personal information or conditions relevant to

the service completion.

Responding to customer service team to serve you in a better manner and

timely.

Vision:

We seek to be the sanctuary for retirees and the first national symbol for social

insurance and the social solidarity.

Mission:

By excelling in managing the affairs of contributors and retirees and by optimal

investment of financial resources we provide for upcoming generations safety,

reassurance and guarantee them a decent living.

Values:

Innovation and creativity: we embrace innovation and encourage creative

practices and motivate creative employees.

Teamwork: We believe that our success in achieving our mission is a direct

reflection of our cooperation and a result of our creative teamwork.

Efficiency and excellence: We commit to excellence and best management

practices as we consider it our first choice in fulfilling our mission and vision.

Loyalty: We provide all of the elements of job loyalty and work around the clock

to win the hearts and minds of our employees.

Transparency and credibility: We provide transparent and credible

information to everyone and we commit to all of our decisions.

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Authority's services

Registering all Emirates citizens working in the United Arab Emirates in all business

institutions in both government and private sector with the Authority deems

mandatory and employers must register them with the Authority within no more than

one month of their employment; this can be executed on the following three steps:

Required documents:

Insured passport copy.

Insured ID card copy.

Copy of family book of the insured submitted upon appointment.

Copy of birth certificate of age estimation.

Three copies of insured service commencement form No. (1) duly completed.

Appointment decision, self procedure or employment contact as applicable at

every entity within government sector; as regards to private sector, the original

employment contract will be required after attestation from the Ministry of Labor

and providing three copies thereof.

Copy of medical exam upon appointment in case of government sector while the

original will be required in case of private sector.

Targeted category Service time Service availability

Channels Service type

All Emirates citizens

working in the state

or in GCC countries

and who are subject

to pensions and

social securities law

1 working day

Service

available 5

days/week

through

service

centers

Service centers

Procedural – secondary

Registering a member/ insured

Registering the insured

with the Authority Submitting registration

application

Receiving security

number

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It's mandatory to register employers in the government sector (federal government

entities, authorities, public institutions and corporation wherein federal government

contributes in addition to local entities subject to pensions and social securities entities

except Abu Dhabi local government) with the Authority, this processes will be executed

by the following three steps:

Required documents:

A letter accompanied by the law or decree of establishing the institution and HR

regulations clarifying appointment, promotion and end of service authority as

well as employees benefits such as salary, allowances … etc.

An official letter from ministries and local government departments attached to

which the HR regulations applied in relevant entity.



Federal government

entities, public

authorities and

institutions and public

companies wherein

the federal

government

contributes and local

entities subject to

pensions and social

securities law.

2 working days

Service

available 5

days/week

through

service

centers

Service centers


Registering employer in government secot

Submitting registration

application

Registering the employer with the Authority

Receiving membership number

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It's mandatory to register employers in private sector in all the emirates in UAE

(except Abu Dhabi emirate), this process will be executed by the following three steps:

Required documents:

Registration form No. (5) duly completed along with employer signature/

company stamp.

Trade license attested from competent authorities.

Commercial register.

Company's MOL card

Identity card (of the owner)

Passport (of the owner)

Form No. (6) duly completed and detailing the salaries of the insured effective

the appointment date and to be updated on January every year.

Statement form of insured monthly contribution deduction completed duly and

indicating deducted amounts from the contribution salary of the insured by the

insured share (5%) and the employer's share (12.5%).

The Authority dedicates a membership number to every employer to be a reference in all transactions with the Authority



All employers in private section (except Abu Dhabi emirate)

2 working days

Service

available 5

days/week

through

service

centers

Service centers


Registering an employer in private sector


application

Registering the employer with the Authority

Receiving membership number

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Registering employers, business owners and self-employed an optional choice, these

categories are represented in the following schedule and will be executed in the

following three steps:

Required documents:

Registration form for self-employed and equivalents.

An official deed proofing type of activity and its commencement date

(Commercial register or trade license).

A copy of company's articles of association and any amendments thereon.

An undertaking from the employers of any future amendments on the articles of

association and providing the Authority with trade licenses copy on every

renewal.

Identification deed copy (Emirates identity).

A certificate from competent entity indicating not enjoying a retirement pension

from any other entity within the state.

A medical report authenticated from competent authority.

Attaching a bank statement of the last three years or a statement of salaries of

his employees.

Targeted category Service time

Service availability


Employer: A citizen owning a

firm of whatever type or activity

and employs employees therein

and the business he practices is a

profession or a job for him.

Business owner: A citizen

practicing commercial, industrial

or agricultural activity for which

the law necessitates registering

him in the commercial register or

any other official register.

2 working days

Service

available 5

days/week

through

service

centers

Service centers

Procedural –

secondary

Registering employers, entrepreneurs and self-

employed


application

Registering the insured with the

Authority

Receiving member/ insurance

number

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Self-employed: A citizen whose

profession relies on his personality

and works from his own place

even if he is supported by one or

more personnel such as

advocator, doctor, accountant,

engineer and equivalent

professions and whoever practices

one of the professions whose

practicing requires a license or

permission from the competent

authority.

It's mandatory to register UAE citizens with the Authority in coordination with civil

retirement/ social securities bodies in the country where they are employed, such

process will be executed on the following three steps:

Required documents:

Completing insurance extension scheme unified form based on the employer and

retirement body in the country of employment.

Passport copy.

Identity card copy.

Copy of family book indicating naturalization date if any.

Copy of birth certificate.

Registering UAE citezents working in GCC countries

– Extending protection

Registering the insured with the

Authority and receiving insurance

number

Sending employee's file to GPSSA by security funds to GCC countries

Providing documents by the

employer to security fund in GCC

countries

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Employment procedure in government sector or copy of the employment

contract authenticated by competent authority in case of private sector

employees.

Medical fitness certificate from the date of contribution in the Authority issued by

government medical body or an authenticated copy thereof.



All UAE citizens

working in GCC

countries and who

are subject to

pensions and social

securities law

5 working days

Service

available 5

days/week

through

service

centers

Service centers


It's mandatory to register the GCC countries citizens working in UAE in all government

and private sectors with their retirement bodies in their countries in coordination with

the General Pensions and Social Securities Authority through the following three steps:

Required documents:

Insurance extension scheme unified form duly competed.

Documents required from retirement bodies in the origin of the insured.

Registering GCC citezens working in UAE

Providing documents from

the employer to GPSSA

Sending employee's file to

security fund in GCC

countries

Registering the insured with

security funds in GCC

countries

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All GCC countries

citizens working in

the United Arab

Emirates

12 working days

Service

available 5

days/week

through

service

centers

Service centers


The insured can apply for joining his previous service to his current service provided the

insurance shall submit this application prior his end of service and will be executed in

the following three steps:

Required documents:

Previous services joining application form and an installments payment

undertaking No. (9) in addition to previous services terms details No. (10) and all

must be duly completed.

Supporting documents from previous employer for terms to be joined.

A to whom it may concern certificate indicating current salary details.

The procedure of changing basic data or family book (in case of joining service

term prior naturalization).

Joining prevous service

Submitting service joining

application

Processing the procedures

in the Authority

Receiving response from

the Authority

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All UAE citizens

working the state and

GCC countries upon

whom the joining

service term

conditions apply

4 working days

Service

available 5

days/week

through

service

centers

Service centers


The insured can apply to buy nominal service term to be added to his current actual

service term provided such application shall be submitted prior his end of service and

the process will be executed in the following three steps:

Required documents:

Buying nominal service term form No. (11) duly complete.

A to whom it may concern certificate detailing insured current salary.



All UAE citizens


GCC countries upon

whom the buying

nominal service term

conditions apply

4 working days

Service

available 5

days/week

through

service

centers

Service centers


Buying nominal service term

Applying to buy nominal

service term

Processing the

application in the

Authority

Receiving response from

the Authority

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This indemnity is given to the insured who is not entitled a pension upon his end of

service, this process will be executed on the following three steps:

Required documents:

Passport copy.

ID card copy.

Copy of family book of the insured submitted upon appointment (and defining

naturalization date in case of naturalization).

Insured end of service form No. (2) duly completed by the employer.

Original end of service procedure – or equivalent.

Original end of service ministerial decree – or equivalent.

Last financial procedure (regular allowance – social allowance).

Financial form for joining service (if any).

Copy of settlement document upon end of service (journal or disbursement).

A letter issued from the bank to which the insured salary is transferred (IBAN) to

avoid any mistake during transferring the indemnity.



All UAE citizens


GCC countries upon

whom the disbursing

end of service

indemnity conditions

apply

16 working days

Service

available 5

days/week

through

service

centers

Service centers


Disbursing end of service indemenity

Disbursing end of

service indemnity

Processing application

in the Authority

Submitting an

application to disburse

end of service indemnity

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The insured is disbursed a retirement pension upon his end of service provided the

conditions of retirement pension applies and in order that the Authority will be able to

disburse the pension to the insured timely, the employer is obliged to provide the

Authority with the end of service file of the insured within one month of the date of his

end of service accompanied by necessary documents, this process will be executed in

the following three steps:

Required documents:

Passport copy.

ID card copy.

Copy of family book of the insured submitted upon appointment (and defining

naturalization date in case of naturalization).

Completing insured end of service form No. (2).

Original of end of service financial procedure – or equivalent.

Original end of service ministerial decree – or equivalent.

Last financial procedure (regular allowance – social allowance).

Supreme medial committee resolution in case of terminating service for non

medical fitness, disability or due to health causes threatening insured life with

danger.

Joining service term financial form (if any).

Copy of settlement document upon end of service (journal or disbursement) if

any.

Disbursing retirement pension

Disbursing the

retirement pension

Processing the

application in the

Authority

Submitting an

application of disbursing

retirement pension

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avoid any mistake during transferring the indemnity when transferring the

pension.



All UAE citizens


GCC countries upon

whom the retirement

pension entitlement

conditions apply

16 working days

Service

available 5

days/week

through

service

centers

Service centers


Pension advance is disbursed urgently to new pensioner in an amount equivalent to

payable pension with a minimum limit of service term (15) years. Disbursement

requires submitting an application from the pensioner through his employer

accompanied by a document proofing his end of service while the term on which

advance will be paid shall be 3 months. Advance will be deducted from the pension

upon its final adjustment; this process will be executed in the following three steps:

Processing the application in the Authority

Required documents:

Pension advance application form duly completed.

Original of end of service financial procedure.

Original of end of service ministerial decree.


avoid any mistake during transferring the indemnity.

Pension advance

Submitting pension

advance application

Processing the

application in the Authority

Disbursing pension

advance

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All UAE citizens


GCC countries upon

whom the retirement

pension entitlement

conditions apply

3 to 5 working days

Service

available 5

days/week

through

service

centers

Service centers


- In case the pensioner or the insured deceases, the pension will be transferred to

his heirs beneficiaries effective the beginning of the next month of death date.

- The employer must provide the Authority with the insured end of service file

within one month and entitled heirs to present to Authority's premises in Abu

Dhabi emirate or one of its branches in Dubai emirate, this process will be

executed in the following three steps:

Required documents:

Application form for disbursing beneficiaries dues provided the same shall

contain all necessary information and duly completed.

Disbursing pensions for the heirs beneficiaris of the pensioner

Disbursing the pension

to beneficiaries Processing the

application in the

Authority

Submitting

beneficiaries pension

disbursement

application

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Death certificate

Legitimate announcement/ heritage enumeration.

IBAN for beneficiaries and guardianship in case of any minors.

Proofing non marriage status and unemployment for girls above 21 years.

Education certificate for male sons if they continued studying after the age of 21

years.

Copy of identity card for each heir.

If any of the heirs is suffering disability, we must be provided a certificate issued

from the medical committee proofing the same.



Entitled beneficiaries

from the heirs of the

insured or the

pensions, upon

whom entitlement

conditions apply

16 working days

Service

available 5

days/week

through

service

centers

Service centers


The insured can apply for a certificate of joining previous service or buying nominal

service term and a pensioner or beneficiary heir can apply for issuing pension certificate

by visiting Authority premises in Abu Dhabi or any of its branches in Dubai, this process

is executed by the following three steps:

Issuing to whom it may concern

certificate

Receiving the certificate

from the service center

Issuing the certificate

in the service center

Submitting certificate

issuance application

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Required documents:

Passport copy

Identity card copy



All UAE citizens

working in the state

and GCC countries

1 working day

Service

available 5

days/week

through

service

centers

Service centers


A pension or any beneficiary heirs can request amending his bank account to which the

pension is transferred by visiting Authority's premises in Abu Dhabi or any of its

branches in Dubai, this process will be executed in the following three steps:

Required documents:

Passport copy.

Amending bank account

Disbursing pension in

the new account

Processing

amendment in the

Authority

Submitting an

application from bank

account amendment

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Identity card copy.

The new IBAN account to which the pension will be transferred accompanied by

a notice from the bank to avoid any mistake in the transfer process.

Clearance from the bank from which the pension was being transferred.



Pensioners and

beneficiary heirs

1 working day

Service

available 5

days/week

through

service

centers

Service centers


This is an annual procedure to update pensioners and beneficiary heirs data to verify

the correctness of continuing pension disbursement, this process will be executed in the

following three steps:

Required documents:

Passport copy.

Identity card copy.

Family book copy.

Updating pensioners and beneficiaries data (annual

acknowledgement)

Receiving a copy of

annual

acknowledgement

Performing update in

the Authority

Submitting an

application of data

update

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Supporting documents for beneficiaries cases (pensioner/ heirs) including statement of facts of non employment and non marriage for widows and girls, and in case of any amendments on pensioners or beneficiaries status (employment, marriage, study, death, retirement).



Pensioners and

beneficiary heirs

1 working day

Service

available 5

days/week

through

service

centers

Service centers


www.gpssa.gov.ae

http://www.gpssa.gov.ae/