servicenow event 15.11.2012 / it service management franke artemis group
DESCRIPTION
Präsentation von Andreas Wüthrich / Franke Artemis GroupTRANSCRIPT
Maienfeld, 15.11.2012 / Andreas Wüthrich
IT SERVICE MANAGEMENT FRANKE ARTEMIS GROUP
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CONTENTS FRANKE – AN OVERVIEW FRANKE IT ORGANIZATION IT SERVICE MANAGEMENT STORY BENEFITS
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FRANKE KITCHEN SYSTEMS GROUP “We help our partners enhance their businesses and ease their customers’ lives by making work in the kitchen a pleasure.”
Corporate Profile
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FRANKE FOODSERVICE SYSTEMS “We innovate to maximize customer value and deliver the most effective means of succeeding together.”
Corporate Profile
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FRANKE WASHROOM SYSTEMS “Our passion is to enhance hygiene, well-being and sustainability in the public washroom environment.”
Corporate Profile
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FRANKE COFFEE SYSTEMS “We offer our expertise and passion for coffee and the fine art of coffee-making as the foundation for our customers’ service concept and shared success.”
Master Group Presentation
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FRANKE BEVERAGE SYSTEMS “We are the key supply partner to the global beverage industry and trade, thanks to our innovative offering, delivery performance and environmental contribution.”
Master Group Presentation
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Franke Key Figures
Group figures Founded in 1911 Privately owned CHF 2.5 bn net sales 2011 81 companies in 37 countries 11’500 employees
IT figures 5’000+ computer users >110 locations in the global network 200 IT employees
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IT Governance
Corporate Profile
Franke Artemis Group
Franke Kitchen Systems Group
Corporate IS
Corporate IS - IT Strategy & Standards - Shared Services Delivery - IT Sourcing & Controlling - Corporate Applications - Information Security Auditing
Divisional IS - Business Applications (ERP, CRM, PIM, BI) - IT Demand Management - Subgroup-specific and local company IT - End User Support
KS IS
Franke Foodservice
Systems Group
FS IS
Franke Coffee
Systems Group
CS IS
Franke Washroom Systems Group
WS IS
Franke Beverage Systems Group
BS IS
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Franke IT Challenges
Business Systems SAP / BI rollout
CRM improvements
Customer integration
Infrastructure Standardization
Consolidation and automation
Mobile workforce
Organization Centralization
Standardization of processes
Agility
Economy Efficiency improvements Cost optimizations
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ITSM @ Franke Where we come from
Programm started 2008 in Corporate IS - Low maturity level in ITSM processes - Heterogeneous tool landscape
àFocus on framework and processes first – based on ITIL best practices
Evaluation of an ITSM tool in 2010 - Preferred SaaS and fully web based
à ServiceNow evaluated – best fit, promising architecture and roadmap à Implementation in three months, go live in Dec 2010 with Incident, Service
Request and Problem Mgmt for Corporate IS and Kitchen Systems SAP support
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ITSM @ Franke Where we are today
Using ServiceNow No tools or other tools
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ITSM @ Franke Where we want to go
Organization - Rollout in all Franke companies - Standardized and generally integrated processes - Replace all local tools - Virtual regional support teams
Functionality - Complete Configuration Management - New Discovery solution - Integrate with new IAM solution - Extend Service Catalogue - Franke specific applications
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Benefits with ServiceNow
" Fast implementation – no infrastructure setup
" Scalability – no capacity limits, transparent costs
" Evolving solution – new functionality with every release
" Fast rollouts – no local infrastructure, standard processes
" Anytime, anywhere – no fat client, web only
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THANK YOU FOR YOUR ATTENTION
Franke Artemis Management AG Corporate Information Services Franke-Strasse 2 4663 Aarburg Switzerland
Andreas Wüthrich Head of Group Information Services +41 62 787 3131 [email protected]
Corporate Profile