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© 2016 ServiceNow All Rights Reserved 1Confidential 1© 2016 ServiceNow All Rights ReservedConfidential

Blazent Sales Enablement: Data Migration to the ServiceNow CMDB

© 2016 ServiceNow All Rights Reserved 2Confidential

Introductions and Context

How Blazent Works with ServiceNow

Enablement Materials

Demo

How to Engage Blazent

Q&A


Introductions and Context


ITOM Context for ServiceNow-Blazent Joint Solution

PHASE 0ITOM PREP


Blazent Overview

5

• 14 Years Experience in Data Quality / Billing• Technology used to manage $50 Billion outsourcing

contracts • 8 patents and algorithms for data collection and

processing• Used by Fortune 50 companies as the foundation to

vital business processes


How Blazent Works with ServiceNow


Key Indicators

• First-time CMDB deployment• Undervalued CMDB deployment• More than 5 data sources • Inability to properly stand up Change Management

or poor Change Management results• Audit Map challenges• ITO Involvement/Governance• Heavily-siloed organization• Consolidating to single ITSM + ITOM platform • Consolidating multiple CMDBs• Failed audit or did not meet regulatory compliance

audit

• Populate CMDB from multiple data sources• Ensure CI data is current, complete, and correct• Blend manual and electronic data sources• Populate data quickly• Maintain integrity of reference structures• Eliminate duplicate CI creation• Identify gaps in CMDB data• Increase scope and breadth of most trusted sources

used for CMDB• Ability to bridge gap between vendor data models• How to manage IT Data Accuracy in ServiceNow

workflow• Organizational guidance on CMDB best practices

7

Characteristics Needs


When To Pull In Blazent The sooner in the process the better!

• Consolidate disparate data sources used by IT Ops/Infrastructure to ServiceNow CMDB

• Faster time to stand up CMDB for ITOM

• Higher quality data in CMDB for ITOM

• Competitive weapon when targeting BMC or other vendors with CMDBs and ITOM products

• Accelerate ITOM package deals (eg, ServiceWatch Suite, ServiceWatch Insight, ServiceWatch Mapping)

• Higher customer success and satisfaction rates ensure ITOM renewals

• Use Blazent to highlight poor quality in other vendor installations and help clean and migrate to ServiceNow

• Better infrastructure discovery by identifying missing information

Utilizing Blazent WIIFM – Value for ServiceNow


Challenge• Corporation not seeing the CMDB as the single source of truth due to disparate data sources • Inability to find active servers • Manual population of attributes

Case StudyServiceNow-Blazent Makes Complex Infrastructure Simple for Pacific Life

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“This combination has been a game changer for us by providing IT visibility and insight across thousands of configuration items. We could not do this without Blazent”

Mike Porco,ServiceNow CMDB Owner

Solution

Results

• Reduction of over 800 man hours saving $50,000 annually on Inventory identification requests

• Elimination of manual process and associated errors• Over 100,000 ServiceNow values validated weekly

• Significantly reduced MTTR for planned or unplanned incidents• Improved lifecycle management for all hardware and software• Validate patch management initiatives - significantly reducing risk of a data breach

Data Quality Management


ServiceNow CMDB

Quality Data for ITOMData Quality for Improved ITOM Initiatives

• Raw data sources• Auto collected• Manually collected• Not collected

Data SourcesData Quality Management

• Aggregates• Reconciles• Normalizes• Populates CMDB

• Improved ITOM• Improved ITSM• Increased CMDB Value• Delivers Business Value


BackupBackup

Discovered

Discovered

Deployed

9/8/2016

Virtual ServerKCC8H1

FDC200

Microsoft Windows 2003 Server Standard

Microsoft Win2KB

Data accuracy solution in action

•Multi-Source Reconciliation

•Direct and Indirect Association

• Identify Critical Data Conflicts

• Identify and Select “Best” Data

•Apply Logic based on Business Rules

•Normalize Data

• Identify Missing Data Sources

11©2016 Blazent – Confidential

Source Asset Name Serial Number Classification Last Activity

Date Asset Status OS Name

Billing KCC3H1 Physical Server Unknown

CMDB

AD

VMWare

Spreadsheet

KCC3H1 Physical Server 4/28/2015 Deployed Microsoft Windows 2003

FDC200 Server 9/8/2016 DiscoveredMicrosoft

Windows 2003 SP2

FDC200 KCC8H1 Virtual Server 2/21/2016 DiscoveredMicrosoft

Windows 2003 Server Standard

FDC200 KCC3H1 Server

Master Data Record FDC200 KCC8H1 Virtual

Server 9/8/2016 ActiveMicrosoft


KCC8H1

9/8/2016FDC200

Virtual ServerMicrosoft


MULTI-SOURCE RECONCILIATION

IDENTIFY CRITICAL

CONFLICTS

SELECT “BEST” DATA

APPLY LOGIC NORMALIZE DATA

Deployed

Discovered

Discovered

Creating the Purified RecordMaster Data Record (MDR)


ITOM Enablement Through Quality Data

ITOM EnablementData Quality Management

• Aggregates• Reconciles• Normalizes• Populates CMDB

Manually Collected Data

Spreadsheets

Undiscoverable Data

Auto Collected Data

Raw Data

Service Visibility,

Availability, and Agility Use Cases

Customer ITOM

Initiatives


Enablement Materials


Blazent Website Main Resource Page

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http://www.blazent.com/servicenow/

CMDB Migration White paper

Qualifying Conversation

Joint Value Proposition



http://www.blazent.com/wp-content/uploads/White-Paper-CMDB-Migration.pdf

http://www.blazent.com/wp-content/uploads/Qualifying-conversation-with-a-ServiceNow-Blazent-prospect.pdf

http://www.blazent.com/wp-content/uploads/ServiceNow-Blazent-Joint-Value-Proposition.pdf


Blazent Website Main Resource Page

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Case Studies – Pacific Life and Lennox

Messaging Guide

Data Quality Value Prompter

Joint Solution Diagram

http://www.blazent.com/wp-content/uploads/Case-Study-Lennox.pdf

http://www.blazent.com/wp-content/uploads/Blazent-ServiceNow-Messaging-Guide.pptx

http://www.blazent.com/wp-content/uploads/ValuePrompter-Data-Quality-Management.pptx

http://www.blazent.com/wp-content/uploads/ServiceNow-ITOM-slides.pptx


Demo


How to Engage Blazent


Operational Process

• When there is an opportunity that can be accelerated by Blazent, please contact Mike Little, Blazent’s VP of Sales:– [email protected]– 510 851 6073– Mike will serve as the primary Blazent contact for coordinating Blazent sales resources

• For questions or concerns regarding enablement needs, please contact Josh Lin, ServiceNow ITOM Product Marketing– [email protected]– 415 814 4947

mailto:[email protected]



Call to Action

• Familiarize yourself with the enablement materials, which are available at www.blazent.com/servicenow

• Identify data migration opportunities and engage with Blazent Sales management (contact Mike Little)

• For SCs, engage with Blazent resources for a deeper dive on the technical issues (contact Diane Petras)

Key Blazent Contacts

Mike LittleVP Sales & [email protected] 510 851 6073

Diane PetrasSenior System Engineer – Team [email protected] 719 571 0890

http://www.blazent.com/servicenow



servicenow corporate powerpoint template - blazent€¦ · ppt file · web view2016-10-01 · case...

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