service this issue: edge

Spring 2016

This issue:• M601/2/3 Firmware issue

• Failure to Pull from Cassette• New Fusers • Specials

SERVICEEDGE

2

LIBERTY PARTS TEAM now offers BROTHER parts 888-444-8778

• $10 million inventory of printer parts• Remanufactured and aftermarket parts, kits and supplies for HP

LaserJet and Lexmark laser printers • OEM parts, kits and supplies for HP LaserJet, DesignJet, Lex-

mark, Oki, Brother and Samsung printers• America's Biggest and Best Laser Printer Parts Remanufacturer• Established 2004• Free tech support• Manuals, color diagrams, part numbers, tech articles, and back

issues of Service Edge at lbrty.com

LIBERTY PARTS TEAM3517 W. Beltline Hwy.

Madison, WI 53713www.lbrty.com888-444-8778

3

Try LPT Remanufactured Printers 888-444-8778

PART # PRINTER MODELRG5-0454 4RG5-0879 4 PLUS, 5 RG5-1700 5P RG5-4110 6P RG5-4132 2100RG5-5559 2200RM1-0354 2300RG5-7572 2550RM1-2075 3380RG5-5063 4100RM1-0013 4200RM1-1082 4250, 4350RM1-0101 4300RM1-1043 4345RG5-6493 4600RG5-5455 5000

PART # PRINTER MODELRG5-7060 5100RM1-2522 5200RG5-6848 5500RG5-7691 5550RG9-1493 1000, 1200, 33x0RM1-0715 1150, 1300RM1-1289 1160, 1320, 3390RG5-6903 1500, 2500RM1-1535 2410, 2420, 2430RM1-2763 3000, 3600, 3800, CP3505RG5-7602 2820, 2840RM1-0428 3500, 3550, 3700RG5-2661 4000, 4050RG5-7450 4610, 4650RM1-3131 4700, CP4005RG5-1863 8000, 5SI

PART # PRINTER MODELRG5-4447 8000, 5SIRG5-6532 8100, 8150RG5-5750 9000, 9040, 9050RM1-6740 CP2025N, CM2320CE484A CM3530, CP3525, M551, M575CE246A CP4025, CP4525, CM4540RM1-8808 M401, M425RM1-7395 M4555RM1-3007 M5025, M5035RM1-8508 M521, M525RM1-8395 M601, M602, M603RM1-4247 P2015, M2727RM1-6405 P2035, P2055RM1-3717 P3005, M3027, M3035RM1-6274 P3015RM1-4554 P4014, P4015, P4515

PART # PRINTER MODEL40X7743 MS810, MX710 99A1185 OPTRA S12XX 99A0966 OPTRA S16XX, S18XX 99A1190 OPTRA S24XX 99A1969 OPTRA T610, T612

PART # PRINTER MODEL99A1977 OPTRA T614, T616 99A2423 T520, T522 99A2402 T620 99A2405 T62256P2542 T630, T632

PART # PRINTER MODEL56P1859 T63440X2592 T640, T642, T644 40X4418 T650, X651

LPT REMANUFACTURED LASERJET FUSERS

LPT REMANUFACTURED LEXMARK FUSERS

At its warehouse in Madison, Wis., Liberty Parts Team remanufactures 48 different HP LaserJet fusing as-semblies and 13 Lexmark, for a total of 61.

The mechanical rebuild team is 22 strong and the average years experience of is nine. Every mechani-cal assembly remanufactured by LPT is tested and in-spected by the LPT quality control staff, who average 17 years in the industry.

Below are the fusers we remanufacture.

PRODUCT

How Many Fusers Does LPT Remanufacture?

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NEW PRODUCT

LPT's New Reman Lexmark Fuser

LPT is happy to unveil in this issue of Service Edge re-manufactured alternatives for two popular fusers. The first one we will look at is for an array of Lexmark print-ers. The 40X7743 fuser uses a sleeve rather than the metal roller. It is the first "sleeved" Lexmark fuser LPT has remanufactured.

According to Lexmark, 19 models and 40 sub-mod-els use this fuser. The models are

• M5155, M5163, M5170

• MS810, MS811, MS812

• MX710, MX711, MX810, MX811, MX812

• XM5163, XM5170, XM7155, XM7163, XM7170, XM7155, XM7163, XM7170

We are confident you will love our remanufactured 40X7743. Of course, we also offer OEM versions of this fuser and its maintenance kit. After all, when it comes to fusers, it pays to have options.

MAINTENANCE KIT 40X8420-R CONTENTS

1 LPT REMANUFACTURED FUSER 40X7743

1 TRANSFER ROLLER 40X7582

3 SEPARATION ROLLER ASM 40X7713

3 PICKUP ROLLER ASM 40X7593

The 40X7743 fuser is used

in the following machines

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PRINTER TECH ARTICLE

Firmware Update Causing Poor Fusing in the HP LJ M601

To ensure proper fusing on a broad range of media, most HP laser printers allow fuser temperature adjust-ment. For example, a user printing on letterhead could change the default Print Mode for Letterhead from nor-mal mode to light mode if the paper was getting crum-pled from excess heat, or to heavy mode if the toner didn't fuse properly.

A recent firmware update1 for the M601/M602/M603 has a problem. This revision sets the default

1 DC Controller version 5.121, FW Revision 2307851_000040 (25 Feb 2016)

Print Mode for plain paper to Light instead of Normal, and the resulting lack of heat can result in fusing issues, namely, smeared toner and the repetition of the image down the page (ghosting).

Changing the print mode to NORMAL MODE (or to HEAVY MODE if problems persist) is the solution. The instructions for this task are at the end of this article. First we will look at Print Mode and other modes.

Traditionally, color printers offered more modes than the monochrome. Monochrome printers introduced before 2011 limited the modes to LOW, NORMAL, and HIGH. Since 2011, the color and black and white print-ers both offer many options. Here is what the M601 series offers. Note that the available modes may differ slightly for different printers, different firmware revi-sions, and different paper types.

M601/M602/M603 PRINT MODES

PAPER TYPES PRINT MODES

PLAIN*HP ECOSMART LIGHT

LIGHTCARDSTOCK

MONO TRANSPARENCYLABELS

SHELF EDGE LABELSLETTERHEAD

ENVELOPEPREPRINTED

PREPUNCHEDCOLORED

BONDRECYCLED

ROUGH

NORMAL MODEHEAVY MODE

SHELF EDGE MODECARDSTOCK MODE

TRANSPARENCY MODEENVELOPE MODE

LABEL MODELIGHT MODE

EXTRA LIGHT MODEROUGH MODE

HEAVY ROUGH MODEBOND MODE

* EXTRA LIGHT MODE is the only option for HP

ECOSMART LIGHT

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In general, the default modes match paper type (for example, the default mode for cardstock is “Card-stock mode”, as you would expect). However, not all paper types have an exact correspondence in the list of modes. There is no “Plain mode” or “Letterhead mode”, for example. For most of these types, the default mode is “Normal” – although, as mentioned above, the new firmware gets this wrong for plain pa-per.

If you have no fusing issues, you can just leave all these “Print mode” settings at their default setting. But if you are experiencing print-quality issues like ghosting or incomplete fusing, you can adjust the print mode to something that would normally require a higher fuser temperature, such as “Heavy mode” or “Cardstock mode” or “Rough mode”. Note that this may slow the printer down, but sometimes that’s what it takes to get proper fusing on demanding media (labels, en-velopes, etc.), and sometimes even on plain paper. At the very least, make sure the print mode for plain paper is not set to light!

The Other Modes

The M601 service manual describes other modes for improving fuser performance.

• Resistance Mode. Iif you experience print-quali-ty issues in low-humidity environments with resistive or rough surface media, set the Resistance Mode to Up.

• Humidity Mode. If you experience print-quality issues in high-humidity environments, set the Humidity Mode to High.

• Fuser Temp Mode. Although described in the manual, this mode's existence is in doubt.

LPT

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NEW PRODUCT

LPT Offers Reman M521, M525 Fuser

Liberty Parts Team now offers a remanufactured ver-sion of RM1-8508, the fuser for the HP LaserJet Pro 500 MFP M521 and Enterprise 500 MFP M525 laser print-ers.

The LaserJet M521 and M525 are essentially multi-function versions of the P3015 series. They share many parts but not the fuser.

LPT also offers a maintenace kit that combines RM1-8508-R with OEM rollers and pads. Ask for CF116-67903-RN.

HP LaserJet models using RM1-8508 are the Pro 500 MFP M521dn & M521dw, the Enterprise 500 MFP M525f, and the Enterprise Flow M525c.

Liberty Parts Team is the largest remanufacturer of la-ser printer parts in the United States. We rebuild about 70 different HP and Lexmark fusers.

LPT

M521 M525

M521/M525 MAINTENANCE KIT CF116-67903 KIT CONTENTS

1 FUSER RM1-8508-R

1 TRANSFER ROLLER RM1-6321

1 MP SEP PAD WITHOUT HOLDER RC2-8575

2 PU ROLLER ASM 500 SHEET TRAY RM1-6323

2 SEPARATION PAD HOLDER ASM,

500-SHEET TRAY RM1-6303

Liberty Parts Team Offers 70 Different Remanufactured

Fusing Assemblies

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TECH ARTICLE

Why Doesn’t the Printer Pull Paper from the Cassettes?

Did you ever have a printer refuse to pick up paper from a cassette and request paper be loaded? This can happen when the printer fails to detect the expected paper size and type. We devised the following trou-ble-shooting steps to help you deal with this common problem quickly.

1. CHECK THE DETECTED SIZE. Print a Configura-tion Page and locate where it lists the trays and the pa-per size detected for each.1 If the detected size does not match what is actually in the tray, something is wrong with the paper-size sensing mechanism (go to Step 6). If they match, it is a settings issue (Step 2).

1 Alternatively, you can press Go or Continue when the printer flashes the Load Paper message. The display message will read OK TO USE [Type] [Size] INSTEAD? If the size indicated in the message matches what is in the cassette, the problem is with the settings (step 2-5).

2. CHECK PRINTER SETTINGS. Print a Menu Map from the Information Menu of the printer, which will in-dicate the defined paper type for each tray. If the type does not match what is in the tray, you have found the conflict. If they match, go to Step 3.

3. CHECK WINDOWS SETTINGS. Open the com-puter's Control Panel and then open Printer and Faxes. Right-click on the appropriate printer icon and select Printing Preferences. Click on the tab that refers to Pa-per. Make sure the Source isn't pointing to an empty tray, such as Tray 1. If the Size and Type do not match what is in the tray, you have found the conflict. If they match, go to Step 4.

4. CHECK THE SOFTWARE SETTINGS. With a doc-ument open, press Ctrl and P to open the Print menu. Click Properties, then Paper (or Paper/Quality). After you verify that Source isn't pointing to an empty tray, see if the Size and Type match what is in the tray. If they match, go to Step 5.

5. CHECK THE PAGE SETTINGS. With a document open, click on File at the upper left and choose Page Setup from the drop-down menu. Choose Page. Once again, verify that the Paper Source isn't pointing to an empty tray, and that everything matches what is in the trays. If everything matches, go to Step 6.

6. MECHANICAL FAILURE. A mechanical failure has caused a paper-size sensing error. Replace the cassette with a known-working cassette. If the problem per-sists, the paper-size sensing assembly inside the printer needs to be replaced. On the other hand, if the printer pulls from the swapped tray, inspect the original tray's paper size mechanism for damage or incorrect setting.

LPT

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An Office What now?

Spring 2016

This issue:• DesignJet Maintenance • False Remove Shipping Locks error

• Extra Blank Page • Specials • Cartoon

SERVICEEDGE

Spring 2016

This issue:• DesignJet Maintenance

• False Remove Shipping Locks error

• Extra Blank Page • Specials • CartoonSERVICE

EDGE

First...print a

Configuration Page. the detected paper size matches

what’s in the tray. it’s the settings!

now print

a menu map.

THE DEFINED PAPER

TYPE ALSO MATCHES

WHAT IS IN THE TRAY.

SO THE PRINTER

SETTINGS ARE OK!

THE OPERATING SYSTEM’S

CONTROL PANEL SETTINGS ALSO MATCH

WHAT IS IN THE TRAY.

THE settings for the

APPLICATION are ok.

The size & type settings for

the document don’t match

what i’ve got in the cassette!

problem solved!

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It is essential to provide the correct model description when you call LPT tech support. This isn't as easy as it used to be. Once LaserJet models were spelled out in a couple of letters. Today it takes a half-dozen words. To ensure critical informa-tion is not left out we recommend you write down the entire name.

Recently a customer called us about a LaserJet Pro 400 without realizing this is not a model. He had to call us back. The actual model, M475dn, was easy to miss, as you can see for yourself in the top fig-ure.

Along with the complete model name, be prepared to tell us:

• Who you are. Please help the pro-vider verify your status as a current LPT customer. Tell him the name of your com-pany and answer any questions.

• What is happening, when it happens and for how long it has been going on.

• What tests you have run and repairs you have attempted.

Tech support gives you access to ex-perts with an average of 24 years in HP and Lexmark printer service. Ask for Ed-die if you require help with Brother, HP DesignJet and other printers.

LPT offers its active customers free tech-nical support weekdays from 8 a.m. to 6 p.m. CST. The direct, toll-free number is 866-947-9295.

LPT

LPT NEWS

An Important Notice To Customers About LPT Printer Tech Support

Nameplates for the M475dn & Flow M525

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REMANUFACTURED P4015 FUSER WITH COMPATIBLE SLEEVE RM1-4554-RA: $149

SERVICE STATION FOR DESIGNJET 500/800C7769-60374-N: $139

NEW COMPATIBLE 4250 FUSER ON EXCHANGERM1-1082-ETN-NX: $79

TRANSFER & ROLLER KIT FOR M855/M880ZD7H14A-N: $315

ADF ROLLER AND SEPARATION PAD FOR M525, M630, M775, SCANJET N6300

L2718A-N: $69

SPECIALSPRICES VALID THROUGH AUG 15, 2016 WHILE QUANTITIES LAST

Prsrt StdU.S. Postage

PAID Permit #168Madison, WI

LIBERTY PARTS TEAM INC.3517 W. BELTLINE HWY.MADISON, WI 53713888-444-8778

SPECIALNew compatible 4250/4350 fuser on exchange

RM1-1082-ETN-NX: $79 Call LPT toll-free: 888-444-8778.

Price valid thru Aug. 15, 2016 while quantities last.

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