service & support general session
DESCRIPTION
Service & Support General Session. Dan Bishop Linda Kennedy. Hours of Service. Mon – Thurs : 7 am to 5:30 pm Central Fri : 7 am to 5:00 pm Central. Yes, Pensacola is in Florida, but we are not Eastern Time!. Training Options Offered:. Web-ex Training On-Site Training In-House Training - PowerPoint PPT PresentationTRANSCRIPT
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Service & Support General SessionDan BishopLinda Kennedy
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Hours of Service
• Mon – Thurs: 7 am to 5:30 pm Central• Fri: 7 am to 5:00 pm Central
Yes, Pensacola is in Florida, but we are not Eastern Time!
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Training Options Offered:
• Web-ex Training• On-Site Training• In-House Training
• Contact Linda Bishop for more information: 800-476-094 or [email protected]
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How do I contact support?
New issues:• Phone: 800-476-0094 • Fax: 850-478-5103• Email [email protected]
Follow up information:• Email the support rep directly – do not send to
main support email**to help prevent duplicate cases being created.
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What does support need from me?
• Error messages: Take a screen shot of the message(s) & email to support.
• Brief description of what was being done at the time of the issue.
• Version date of the software you are using.Located at the bottom of the taskbar
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• Report Issues: Take a screen shot of the report options that you are using to run the report include with your email. This helps when reviewing the report.
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How to get VMS Connect to Me
• Go to our new website: www.verticalmarketsoftware.com
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Select the button by the Support Rep you are working with & Click Finish.
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VMS GUI Web Updates
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Proceed as normal with the update.
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Thank you!We appreciate working with you!