service quality tool (sqt) - chartered institute of housing · learn with us. improve with us....
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www.cih.orgLearn with us. Improve with us. Influence with us. 024 7685 1700
Features and benefits: Demonstrates transparency and commitment to
safeguarding vulnerable people Puts service users at the heart of quality
assessment Meets objectives on the health and wellbeing
agenda Benchmarks best practice and assesses services
against a range of quality and safety standards Identifies service gaps and provides action
planning for continuous improvement Online demonstration available Endorsed by DCLG
Service Quality Tool (SQT)for housing supportOur new online tool is designed to help local authorities and housing associations to provide better support services for vulnerable people.
SQT builds on and updates the Quality Assessment Framework (QAF).
To find out more:www.cih.org/sqt
call: 024 7685 1779email: [email protected]
Comprehensive review of policy and procedures
Implementation
Access service user views via
questionnaire*
Site visits to each service,
speak to staff and
clients
Awarded Level A, B, C or
fail for each objective
Assess all information
Action
Publish report
*optional
NEW
SQT inspires confidence in providers and service users: Housing associations – it helps you when tendering for work across the UK Local authorities – it provides assurance for you when commissioning housing support services
www.cih.orgLearn with us. Improve with us. Influence with us. 024 7685 1700
SQT gives you an overall rating of where your delivery of housing support services currently performs against different objectives and from different perspectives – the provider and the end user:
It is really helpful to have access to a service quality tool that is intuitive, easy to work with and navigate. The possibilities are endless if benchmarking data becomes available from using the tool and it will prove to be a valuable resource for providers
and commissioners alike. In times of pressurised budgets and limited resources, the timing of this launch offers attractive alternatives to traditional inspection regimes and quality assurance.
Sally Parsons Client Services Director, North Home Group, Leeds
An annual licence for SQT includes full access to the tool, one day of comprehensive training provided by Sitra, IT support and access to a helpdesk, from just £4,550 per annum. Alternatively, CIH can carry out the assessments on your behalf.
For more information call 024 7685 1779, email [email protected] or visit www.cih.org/sqt for a demonstration