service-now implementations exam questions

7/25/2019 Service-Now Implementations Exam Questions

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Service-Now Implementations Exam

Questions

1. ServiceNow provides customers with a dedicated database,

application and data isolation using which one of the following

modelsa. Single-tenantb. Multi-tenantc. Hybrid Cloudd. Domain Separation

!. "ithin the ServiceNow application, a technical consultant has

created and tested a new #utbound S#$% &essage. In order for

the consultant to invo'e the new S#$% message within the

ServiceNow application, which of the following can be createda. UI Policyb. Business Rulec. UI Propertyd. Import Set

(. "hich one of the following is a valid reason for a customer to

obtain a )%N connection for their ServiceNow implementationa. ncrypt end user access to Ser!ice"o#b. ncrypt a S$%P message to Ser!ice"o#c. ncrypt communication bet#een a MID Ser!er and a customer

Ser!ice"o# instance

d. ncrypt t&e communication pat& bet#een a customer Ser!ice"o#instance and t&eir enterprise mail ser!er

*. "hich one of the following would improve the performance of

loading forms within ServiceNowa. Reduce t&e number o' related lists con(gured 'or a 'ormb. Increase t&e number o' client scripts 'or a tablec. Reduce t&e number o' read only (elds de(ned 'or a 'ormd. Reduce t&e number o' mandatory (elds de(ned 'or a 'orm

+. "hich one of the following is the proper sntax for accessing the

values of variables from the record producer script eld

a. g)'orm.getRe'erence*+!ariable)name+,b. g)'orm.getariable*+!ariable)name+,c. producer.!ariable)named. current.!ariable)name

. /atalog /lient Script - g0form.get)alue2variable0name345%ns to access !ariables 'rom catalog re/uest pages

6. 7ecord %roducer Script


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%ns Producer.!ariable)name

8. 9usiness 7ules, global variable to provide on client script%ns g)scratc&pad

:. "hich ;ava script has Insert, uer, displa,

before and after executions%ns Business rule

1?. gs.log4 stores log messages where%ns System logs

11. @ow to chec' empt values%ns gs.nil*,

1!. "hich of the following is used in business rulea. gs.addMessageIn'ormation

b. gs.log*string0 source, - correct ans#er

1(. Email %ort used%ns SM1P

1*. Email - event stop - business rule /hoicesa. !entstopb. gs.e!entstop

1+. "hich about A


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!1. Short


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(*. ue I


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%ns %pplication ser!er response0 "et#or latency and 1&roug&put0 Bro#ser

rendering and parsing

*8. "hich two statements are true about &A schemas and "S>sc&emas.6mlsoap.org>#sdl> is t&e ASD7 namespace 'or S$%P binding.b, 6si is used as a pre(6 to represent t&e sc&ema namespace as de(ned by ESDc, ESD sc&emas are used as a 'ormal de(nition o' ASD7 grammar.d, 6sd is used as a pre(6 to represent t&e sc&ema namespace as de(ned by ESDe, &ttp>>sc&emas.6mlsoap.org>#sdl>&ttp> is t&e ASD7 namespace 'or S$%P binding

%ns C0D

*:. $ companJs new investment management Kava application

and a legac stoc' trader application need to communicate, but the

use diLerent K&S implementations. $ developer decides to

implement a K&S bridge to solve the problem. "hich two advantages

does this pattern provide /hoose two.4

a, It con!erts t&e inter'ace o' a class into anot&er inter'ace t&at clients e6pect.b, It decouples an abstraction 'rom its implementation so t&at t&e t#o can !ary

independently.c, It dynamically attac&es additional responsibilities to an obFect.d, It optimi5es net#or traGc.e, It is !endor independent.

%ns B0

+?. "hich situation re>uires the client to use the


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+(. "hat are two communication modes supported b K$-"S

/hoose two.4a, Sync&ronous RPCb, Dynamic Ser!ice Bindingc, Dynamic Pro6yd, ndpoint In!ocation

e, Dispatc&%ns C0

+*. $ compan is refactoring an existing website to use "eb

services clients. Bhe application retrieves lists of parts and displas

them to the users in a browser window. %reviousl, the data was

stored as les on the web server and, in order to access the les,

the user would simpl clic' on a hperlin'. Now the data must be

dnamicall generated via a service that another developer has

created. Bhe want the easiest wa to refactor their website to use

"eb services. "hich three technologies should the use /hoose

three.4a, S$%Pb, RS1c, a!aScriptd, EM7e, S$"', a!a

%ns B0C0

++. $ K$7 client has established connection with a =


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+6. $ developer is creating a servlet-based endpoint for a new

paroll application. "hat are three re>uirements for the service

/hoose three.4a, It needs to be pacaged as a A%R (le.b, It needs to be pacaged as a %R (le.c, It re/uires a M1%-I"9 'older.

d, It re/uires a AB-I"9 'older.e, #ebser!ices.6ml is re/uired.', #eb.6ml is re/uired.

%ns %0D09

+8. @ow do ou test SS# using which bpass methoda, side)door.dob, bac)door.doc, side)entrance.dod, none o' t&e abo!e

+:. If ou want to have a default value for the short description

eld for a change that extends the tas' table, which approach isbest practicea, Create a ne# s&ort description (eld

b, Set t&e de'ault !alue 'or t&e s&ort description (eld

c, Create a Dictionary $!erride

d, Create a Client Script

?. "hich of the following contains a server calla, g)'orm.getalue*,b, g)'orm.setalue*,c, g)'orm.getRe'erence*,d, g)'orm.clearalue*,

;J."h is a callbac' function best practice when using get7eference4a, because it runs sync&ronously

b, it #ill not aect per'ormance

c, because it #ill run async&ronously

d, a callbac 'unction is not necessary

;2.@ow do ou limit the scope of a variablea, you declare !ariables inside a 'unction

b, you declare !ariables using KK operators

c, you use a comparator suc& as LK

d, you declare !ariables outside a 'unction

;


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;@."hich is the following is true regarding the tas' tablea, 1as is e6tended 'rom a parent table suc& as Problem0 C&ange0 Incident0 etc.

b, %pplications cannot e6tend 'rom t&e 1as 1able

c, $nly Problem0 c&ange0 and incident can be e6tended 'rom tas

d, %ny application can be e6tended 'rom 1as

;3.@ow is the burn down dened from 7eleasea, 1otal points - completed points

b, Sprint points - stories in 1S1I"N

c, Story points - sprint points

d, none o' t&e abo!e

;;."hich of the following is N#B true about business rulesa, 1&ey e6ecute ser!er-side

b, g)scratc&pad is a global !ariable

c, 1&ey can be e6ecuted on /uery

d, g)'orm is accessible

;O."h would a client re>uire )%N tunnels to ServiceNowa, 1o encrypt a mail ser!er

b, 1o encrypt communication to a Ser!ice"o# instance

c, 1o encrypt data 'rom Ser!ice"o# to a MidSer!er

d, "one o' t&e abo!e

;.@ow do ou access the amount of memor a ServiceNow instance is

usinga, "a!igate to system logs

b, stats.do

c, submit a HI ticet

d, users do not &a!e access to ser!er in'ormation

;=."here is Glide$;ax tpicall useda, business rules

b, client scripts

c, ui policy

d, ui macro

O4.$ user wants to use domain separation for his instance. "hich of the

following is truea, Domain separation creates separate instances o' Ser!ice"o#

b, Domain loc users can !ie# Nlobal recordsc, Nlobal records are !ie#able to all users

d, B and C are correct

OJ.A


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c, %ut&entication and Data Modi(cation

d, Data Population and %ut&entication

O2.@ow do ou extract the "S


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c, add"ot"ull?uery*,

d, addmpty?uery*,

4. "hat does gs.getmessage4 doa, %dds a in'o message

b, Retrie!es a in'o message

c, Retrie!es a message ey

d, "one o' t&e abo!e

J. $ user wants to 'now if ou can ma'e each IN/F be se>uential, how

would ou go about doing thisa, a B9$R business rules

b, a on SUBMI1 client script

c, it can+t be done

d, Modi'y system properties

2. @ow do ou access a variable inside a 7ecord producer script

a, g)'orm.getalue*,b, producer.!ariablename

c, current.!ariablename

d, g)'orm.getariable*,


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machine to the target and bac' again. "hat is the reliable time for

ServiceNow connectiona, J44 ms

b,234 ms

c,J444 ms

d,


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c, S

d, g)scratc&pad

=@. Bhe /lient Bransaction Bimings feature enhances the sstem logs b

providing more information on the durations of transactions

between the client and the server. @ow do ou enable the /lient

transaction timinga, set t&e property glide.client.trac)transaction)timings to true

b, Install t&e Client 1ransaction Plugin

c, nable t&e system sc&edules

d, nable t&e system logs

=3.Dou are loading the data into ServiceNow using "ebservice. "hich

of the following is being used to bring data into sstema, Rest %PI

b, Script Aebser!ice

c, business rule

d, $utbound S$%P Message

=;. "hich of the following is ServiceNow3 s StartNow &ethodolog to

manage implementation pro;ectsa, Plan0 Disco!er0 Prepare0 Deploy0 $perate0 1rans'orm

b, Plan0 Disco!er0 $perate0 Deploy0 1rans'orm

c, Prepare0 Disco!er0 Plan0 Deploy0 $perate0 1rans'orm

a, Plan0 Disco!er0 Prepare 0 Deploy0 $perate0

=O. If our compan wants to store rewall e>uipment details in

ServiceNow. @ow will ou store it

a, create ne# standalone tableb, create a table in&erited 'rom tas table

c, store in base cmdb table

d, create ne# table in&erited 'rom cmdb)ci table

=. Crom which table tas' table is inheriteda, cmdb)ci

b, sys)db)obFect

c, 1as table is not in&erited 'rom any table

d, sys)dictionary

==. "hich of the following can be used for row and column level

securita, client script

b, UI Policy

c, display business rule

d, %C7

J44. "hich of the following is called before data is >ueried and

presented to user for displa


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a, business rule

b, client script

c, %C7

d, UI Policy

J4J. @ow do ou start the debugging of securit rulesa, start debugging

b, debug security

c, #atc& (eld name

d, debug business rules

J42. "hich


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b, ncrypt a S$%P message to Ser!ice"o#c, ncrypt communication bet#een a MID Ser!er and a customer Ser!ice"o#

instanced, ncrypt t&e communication pat& bet#een a customer Ser!ice"o# instance

and t&eir enterprise mail ser!er

1?8. "hich one of the following would improve theperformance of loading forms within ServiceNowa, Reduce t&e number o' related lists con(gured 'or a 'ormb, Increase t&e number o' client scripts 'or a tablec, Reduce t&e number o' read only (elds de(ned 'or a 'ormd, Reduce t&e number o' mandatory (elds de(ned 'or a 'orm

1?:. "hich one of the following is the proper sntax for

accessing the values of variables from the record producer

script elda, g)'orm.getRe'erence*+!ariable)name+,b, g)'orm.getariable*+!ariable)name+,

c, producer.!ariable)named, current.!ariable)name

JJ4. "hat stage is thissetup Ser!ice"o# proFect team

setup customer proFect team

setup ris register

training sysadmins

ico #ors&op

customer proFect team training

N$%7 proFect setup and iced o

Stage Ja Plan

111. "ho handlesM$!erall Ser!ice"o# lead 'or deploymentPeer to customer management and proFect manager$!erall deployment success and customer !alue

%ns ngagement Manager

11!. "ho helpsMCustomers #it& no#ledge trans'erDe!elopment &elp>support

%ns 1ec&nical consultant

11(. "ho leadsMProcess gap analysis #ors&opsHelps de(ne baclog o' re/uirements to be implemented


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%ns Business process consultant

11*. "ho developsMStrategy 'or integrationDe!elopment o' t&e integration points to and 'rom Ser!ice"o#

%ns integration consultant

11+. "ho handlesMInstance build and p&ysical en!ironment optimi5ationDatacenter net#or and connecti!ity

%ns cloud in'rastructure

11. "ho handlesMisible acti!e and no#ledgeable%ble to clear road blocs

%ns e6ecuti!e sponsors&ip

116. "ho handles Min!ol!ed #it& dri!ing priority

decision maer

tracs scope creep and pro!ides !isibility

%ns it manager>director

118. "ho handles MHands on

1ailors app to business re/uirements

%ns system admin

11:. "ho handles MComplete de(nition o' current 8 'uture processes0

1esting0nsures application maps to business

%ns business process o#ners


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J24. "hat stage is thisRe!ie# obFecti!es

ris register

core system setup initiatedapply coding standards

N$%7 Core system setup

%ns Stage 2 Prepare

1!1. "hat stage of engagement methodolog is this inBase data loads

7D%P integration

Common data imported

%pply coding standards

%ns Stage 2 Prepare

1!!. "hat stage is thisProduction Readiness Re!ie#

Re!ie# $bFecti!es

Ris Register

Build out 'unctionality

1raining

N$%7 Processes implemented

%ns Stage < Deploy

J2


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Cloning o' instances

Integration all operational

1est data cleared do#n

%ns Cut o!er to production o' Stage @ $perate

1!6. "hen should the following actions be performedUpdate t&e #elcome page

Create di loo 'or eac& instance *banner name>color,

C&ange email prop noti(cations to pre!ent users 'rom getting msgs 'rom sub prod

Restrict user access and modi'y ldap to disable imports and updates

Disable acti!e sc&eduled Fobs lie imports>reports

%ns cloning bac to de! and test 'rom prod

1!8. "hat are the options for post go-live development%ns merge de! sets be'ore pus&ing up en!ironments $R do one de! update set at a

time

1!:. "hat are )%Ns used for tpicall%ns securing connections t&at originate at Ser!ice"o# and destined 'or customer

net#or access to 7D%P DBC access #it& customer DB

1(?. @ow are vpn re>uest submitted%ns sel'-ser!ice 'orm in customer support system called HI

1(1. Should end users have to go through vpn for ServiceNow%ns "o

1(!. "hat are the two uses for ldap%ns J, data population and 2, aut&enticatoin

1((.


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1(6. /7"< stands for%ns create read #rite delete

1(8. @ow do ou restrict access and enable contextual securit%ns %C7s

1(:. Dou can enable /7"< for%ns J, system access2, %pplication and module access(eld access

1*?. each time ou add a table ou are%ns creating a dictionary application module

1*1. apps and modules are governed b%ns roles

1*!. table and eld are governed b%ns %C7

1*(. $/A rules are dened b%ns J, Conditional e6pressions - category is database2, Scripts - custom script #ritten 'or security access


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1*:. "hat happens if web service publisher is behind rewall%ns use mid ser!er

1+?. @ow do ServiceNow place data into soap response from


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c, By decreasing &omepage gaugesd, By editing t&e &omepage

11. Bas' table comes under which classa, Parent classb, Root class

c, Primary classd, 6tended class

1!. /hange tas' table is extended from tas' table, which of the

following is true for short description elda, S&ort description is same as o' tas tableb, :ou can &a!e t#o s&ort description0 you can create one more by rig&t clic and

personali5e.c, S&ort description is same as o' tas table and is o!erridden 'rom tas table

1(. 9usiness rule runs on which laera, Protocolb, Scripting

c, %pplication

1*. A#GOP function is related to which tablea, 1ransaction logb, System logs

1+. "hen ou purchase a new instance from service now, which of

the following is available b default

%ns Hig& Security

1. A


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a, It is a 6ml docb, It is a &tml doc #&ic& is used by #eb ser!icec, It is a &ttp doc

16!. "hat is the default format of the email coming to service nowa, P$P


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18!. In which phase of start now methodolog, we do sprintscrum

planninga, Prepareb, Planc, Deployd, Disco!er

e, $perate', 1rans'orm

18(. "hat is the /oding best %ractices that ServiceNow doesn3t

recommendsa, Rig&t small ser!er calls instead o' large ser!er callsb, Arite getRe'erence #it& callbacc, %!oid Ser!er calls unless re/uiredd, Use Nlide%Fa6 'or Ser!er calls

18*. "hat is the production &ethodolog that ServiceNow usesa, SD7Cb, %gile Scrum *De!elopment Met&odology,c, Aater'all

18+. @ow do ou nd the null value in the business rulea, By ."I7b, By ."U77

18. @ow do ou create the audit for particular tablea, %udit c&ecbo6 in table dictionary only 'or 1ype K Collection

b, Set audit T true in t&e table dictionary

service-now implementations exam questions

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