SERVICES, MANAGEMENT SKILLS & LEADERSHIP

QUALITIES

SML

PRESENTATION

The hospitality industry is all about good services provided to the customers, the quality of services we offer gives us the edge on our competitors.

IMPORTANCE OF SERVICES

Good management skills help us in planning, executing, controlling and evaluating our defined strategy and objectives.

Effective management skills will facilitate us in serving our customers better & improvising in any difficult situation that may arise.

IMPORTANCE OF MANAGEMENT SKILL

Leadership qualities assist in managing the human resource effectively and getting the best out of them.

IMPORTANCE OF LEADERSHIP

SYED M.ABBASSIDRA INTEKHABWAHAJ ALI SHAH (SHAH

JEE) ABU TALHA NISAR WAQAS AHMED

TEAM WORK BY GROUP “E” (EVOLUTION)

Service is a series of activities designed to enhance the level of customer satisfaction. A good service provides an experience that meets customer expectations.

SERVICE

English ServiceFrench ServiceAmerican / pre-plated ServiceRussian ServiceGuerdon ServiceSnack Bar Service

TYPES OF TABLE SERVICES IN FOOD AND BEVERAGE

This service is also known as family service . The food is brought on platters by the waiters and presented to the host (head of the family). The host then portions the food onto individual plates

ENGLISH SERVICE

French service is a type of fine dining. It is also called cart service. The food is brought from the kitchen in dishes, the plates are kept near the dish and guests help themselves .

FRENCH SERVICE

American service is also known as plate service. This service involves the food being pre-plated in the kitchen. Servers deliver the prepared plates to guests.

AMERICAN SERVICE

It is also called Platter Service. The food is pre-arranged in the platters. Russian service usually done when there are plenty of guests to be served.

RUSSIAN SERVICE

A great training manager is confident, flexible and knows how to deliver results.

The leadership skills gained from studying Advanced Management can also benefit small to medium-sized business owners.

INSPIRING GOOD MANAGERS TO BECOME GREAT

Effective communication to strategic planning—will help you successfully operate and grow your business.

” The need for training and development is determined by the employee’s performance deficiency, computed as

follows:

Training and development needs = Standard performance – Actual performance

Inputs in Training and Development Any training and development programmers must contain inputs which enable the participants to gain skills, learn theoretical concepts and

help acquire vision to look into the distant

1) Skills Training2) Education 3) Development 4) Ethics 5) Attitudinal Changes 6) Decision making and problem solving skills

INPUTS OF TRAINING AND DEVELOPMENT

LEADERSHIP

1. Develop trust and credibility2. Share the vision with clarity3. Be there to help them succeed - coaching,

mentoring, communicating, and listening. 4. Make the decisions and be held accountable.5. Keep it all under control and headed in the right

direction.

When people trust you, they will be more inclined to follow you.  If they follow you, and you have all the pieces of the puzzle in place as described throughout this course, you will succeed.

TRUST, is a bunch of 

 DEVELOP TRUST AND CREDIBILITY.

HONESTY INTEGRITY

FAIRNESS

COMPASSION

Leaders need to share the vision of what they want their department to achieve. 

A way to see “THE DREAM COME TRUE” is by charting successes, as well as failures.

The employees always know where they stand, they will know what part they played in achieving the vision.

SHARE THE VISION WITH ABSOLUTE CLARITY

Coaching: Try and help them improve their skills to do the job better & give good advice(be honesty).

Mentoring: Help them and also guide them for a better chance of promotion, and have them learn about other aspects and functions of the business.

Communicating.  Clearly share your visions and goals, encourage individuals and groups, praise(magical words) when praise is due, and take the time for one-on-one meetings. 

Listening.  Let them share ideas, concerns, and know you are

approachable and caring.   

COACHING, MENTORING, COMMUNICATING, AND LISTENING.

With the skills developed throughout this course, you will mostly make the right decisions and guide your department into the right direction.

Talk to subject experts if needed. Don’t make a decision too quickly unless

necessary.  Think about the cost-benefit for both short-

term and long-term.    Once a decision is made, do not be wishy-

washy or unsure about yourself.

DECISIONS AND BE HELD ACCOUNTABLE

The objective of every leader should come with the mindset of striving for “mission accomplished.”  You, as leader and manager, need to focus on what’s most important related to the vision and goals of the organization. 

A sense of community within the team, with a common goal, is key.  If you waver and change your mind and direction continually, you will lose trust.

 Consistency is key to maintaining control and keep things going in the right direction.  

 KEEP IT ALL UNDER CONTROL AND HEADED IN THE RIGHT

DIRECTION.  

Three ingredients:

SUCCESS

MANAGEMENT SKILL

Good SERVIC

ES

LEADERSHIP

STEP BY STEP

Goal Oriented

SYED M.ABBASSIDRA INTEKHABWAHAJ ALI SHAH (SHAH

JEE) ABU TALHA NISAR WAQAS AHMED

TEAM WORK BY GROUP “E” (EVOLUTION)