service management by jp morgan chase & co

7/27/2019 Service Management by Jp Morgan Chase & Co

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bySanskrutaPooja


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American multinational banking and financialservices holding company

largest bank in the United States with total

assets of US$ 2.509 trillionmajor provider of financial services formed in 2000, when Chase Manhattan

Corporation merged with J.P. Morgan & Co

one of the four big banks of the U.S.-otherthree being Bank of America, Wells Fargoand Citigroup


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Services under Chase brand Services under Morgan brand

Branch, ATM, Telephone and OnlineBanking

Credit Cards

Small Business Home Finance and Home EquityLoans

Auto Finance Education Finance Retirement & Investing Retail Checking Merchant Services

Middle Market Banking Business Credit Equipment Finance Commercial Term Lending Community Development Banking

Investment Banking Asset Management

Treasury Services Worldwide Securities

Services Private Banking Corporate Client Banking Government, Not-for-

Profit and HealthcareBanking

Real Estate Banking International Banking


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Honk Kong New York Sao Paulo Brooklyn Columbus Dallas Indianapolis Milwaukee Toronto Texas

Florida Kentucky Delaware

Los Angeles California United Kingdom Manila Sebu Japan Korea Russia Taiwan Greece

Chicago Canada.Arizona Ontario

The Right Relationship is Everything


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CorporationsFinancial InstitutionsSmall & Midsized BusinessesPublic Sector & Non-Profit Individuals


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Investment Banking

Provides M&A solutions and advisesclients on equity and debt financing

Information Management

Assists clients in managing multipleaccounts seamlessly for increased cashmanagement and transaction visibility

Investment Management and AdviceOffers strategies and advice that span thefull spectrum of asset classes

Risk ManagementCreates solutions to help issuer andinvestor clients manage risk

CommoditiesOffers market making, structuring, riskmanagement, financing and warehousingacross commodity asset classes

Cross-Border Trade Finance

Helps clients facilitate financing, optimizeworking capital, reduce risk andstreamline trade flows

Payables and ReceivablesProvides solutions to reduce resourcecosts and payment risk

Global Corporate BankManages the firms relationships withlarge corporations, financial institutionsand public sector organizationsinternationally

Retirement Investments and ServicesOffers a comprehensive array ofinnovative retirement products andservices backed by our best thinking andthe full resources of our entire firm
https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/bankinghttps://www.jpmorgan.com/tss/Product_Index/Information_Management_/1104848722198https://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/riskmgmthttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/commoditieshttps://www.jpmorgan.com/tss/Product_Index/Trade_Finance_/1320519386577https://www.jpmorgan.com/cm/ContentServer?c=TS_Content&pagename=jpmorgan/ts/TS_Content/Product_Index&cid=1104848722732https://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/cm/ContentServer?c=TS_Content&pagename=jpmorgan/ts/TS_Content/Product_Index&cid=1104848722732https://www.jpmorgan.com/tss/Product_Index/Trade_Finance_/1320519386577https://www.jpmorgan.com/tss/Product_Index/Trade_Finance_/1320519386577https://www.jpmorgan.com/tss/Product_Index/Trade_Finance_/1320519386577https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/commoditieshttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/riskmgmthttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/tss/Product_Index/Information_Management_/1104848722198https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking


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Financial Institutions and GovernmentsAssists clients with strategic advisory and capitalraising services

Treasury Services SolutionsOffers a full range of treasury services, capitalmarkets solutions, safekeeping and securitiesservices, credit, and global products

Investment Management and AdviceOffers strategies and advice that span the fullspectrum of asset classes

Capital MarketsAdvises clients on equity and debt financing tohelp them achieve objectives

Retirement Investments and ServicesOffers a comprehensive array of innovativeretirement products and services backed by ourbest thinking and the full resources of our entirefirm

Risk ManagementCreates solutions to help issuer and investor

clients manage risk

Securities LendingProvides customized solutions to meet clientsspecific risk/reward requirements

Prime ServicesOffers an integrated financing, clearing,settlement and related execution platform tohelp clients run their business

Global Corporate BankManages the firms relationships with largecorporations, financial institutions and publicsector organizations internationally
https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/expertise/fighttps://www.jpmorgan.com/tss/General/Financial_Institutions/1102380191632https://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/cmhttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/riskmgmthttps://www.jpmorgan.com/tss/General/Securities_Lending/1114735415127https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/primeserviceshttps://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/primeserviceshttps://www.jpmorgan.com/tss/General/Securities_Lending/1114735415127https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/riskmgmthttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/cmhttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/tss/General/Financial_Institutions/1102380191632https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/expertise/fig


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Cash Management Services for smallbusinessand middle marketclientsProcesses payments, manages cash balancesand retrieves information on accounts

Credit ProductsSupplies short-term and long-term credit,leasing options and trade finance products

Asset-Based LendingMeets clients financing needs through a broadrange of asset-based solutions

Retirement Investments and ServicesOffers a comprehensive array of innovativeretirement products and services backed by ourbest thinking and the full resources of our entirefirm

Health Savings AccountsProvides tools for making healthcare moreaffordable for businesses and their employees

Business BankingTailors accounts to meet clients uniquebusiness needs

Commercial Real Estate Banking

Assists clients with advisory services and creditfor projects including residential development,commercial construction and long-termmortgage lending

International BankingHelps clients with their overseas financialservices needs using the global capabilities ofthe firm

Investment Management and AdviceOffers strategies and advice that span the fullspectrum of asset classes
https://www.chase.com/index.jsp?pg_name=ccpmapp/smallbusiness/cash_mgmt/page/cash_managementhttps://www.chase.com/index.jsp?pg_name=ccpmapp/smallbusiness/cash_mgmt/page/cash_managementhttps://www.chase.com/online/commercial-bank/solutions-treasurymanagement.htmhttps://www.chase.com/online/commercial-bank/solutions-obtainfinancing.htmhttps://www.chase.com/online/commercial-bank/solutions-abl-assetbasedlending.htmhttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/tss/General/Programs_for_Small_and_Mid-size_Businesses_br_2_-_499_/1268955916147http://www.chase.com/cm/cs?pagename=Chase/Href&urlname=crb/sbfs/page/bbanking.jsphttps://www.chase.com/online/commercial-bank/industryexpertise-creb-realestate.htmhttps://www.chase.com/online/commercial-bank/solutions-internationalbanking.htmhttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.chase.com/online/commercial-bank/solutions-internationalbanking.htmhttps://www.chase.com/online/commercial-bank/industryexpertise-creb-realestate.htmhttp://www.chase.com/cm/cs?pagename=Chase/Href&urlname=crb/sbfs/page/bbanking.jsphttps://www.jpmorgan.com/tss/General/Programs_for_Small_and_Mid-size_Businesses_br_2_-_499_/1268955916147https://www.jpmorgan.com/pages/retirementhttps://www.chase.com/online/commercial-bank/solutions-abl-assetbasedlending.htmhttps://www.chase.com/online/commercial-bank/solutions-abl-assetbasedlending.htmhttps://www.chase.com/online/commercial-bank/solutions-abl-assetbasedlending.htmhttps://www.chase.com/online/commercial-bank/solutions-obtainfinancing.htmhttps://www.chase.com/online/commercial-bank/solutions-treasurymanagement.htmhttps://www.chase.com/index.jsp?pg_name=ccpmapp/smallbusiness/cash_mgmt/page/cash_managementhttps://www.chase.com/index.jsp?pg_name=ccpmapp/smallbusiness/cash_mgmt/page/cash_management


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Public FinanceAdvises clients on financing and bankingneeds

Retirement Investments and ServicesOffers a comprehensive array ofinnovative retirement products andservices backed by our best thinking and

the full resources of our entire firm

Commercial Cards for Local and StateGovernmentsAssists clients with capturing savings,simplifying procure-to-pay proceduresand minimizing fraudulent spending

Debt Capital MarketsProvides debt financing to help clientsachieve their objectives

Investment Management and AdviceOffers strategies and advice that span thefull spectrum of asset classes

Global Liquidity ServicesMatches liquidity needs to complexbusiness needs

Government Debit CardsImproves the efficiency of payroll andbenefit programs

Global Corporate BankManages the firms relationships withlarge corporations, financial institutionsand public sector organizationsinternationally

Card Solutions for the FederalGovernmentStreamlines ordering, procurement,payment and back-office procedures
https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/fixedincome/publicfinancehttps://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/tss/General/Local_State_Card_Solutions/1122070847312https://www.jpmorgan.com/tss/General/Local_State_Card_Solutions/1122070847312https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/cmhttps://www.jpmorgan.com/pages/jpmorgan/amhttp://www.jpmgloballiquidity.com/index.htmlhttps://www.jpmorgan.com/tss/General/Government_Debit_Cards/1125855840905https://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/tss/General/US_Federal_Govt_Card_Solutions/1159315268505https://www.jpmorgan.com/tss/General/US_Federal_Govt_Card_Solutions/1159315268505https://www.jpmorgan.com/tss/General/US_Federal_Govt_Card_Solutions/1159315268505https://www.jpmorgan.com/tss/General/US_Federal_Govt_Card_Solutions/1159315268505https://www.jpmorgan.com/pages/jpmorgan/gcb/homehttps://www.jpmorgan.com/tss/General/Government_Debit_Cards/1125855840905http://www.jpmgloballiquidity.com/index.htmlhttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/banking/cmhttps://www.jpmorgan.com/tss/General/Local_State_Card_Solutions/1122070847312https://www.jpmorgan.com/tss/General/Local_State_Card_Solutions/1122070847312https://www.jpmorgan.com/pages/retirementhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/fixedincome/publicfinance


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Private BankingProvides wealth managementsolutions, including investments,liquidity and credit management,and tax and estate planning, tomeet clients individual needs

Retirement SavingsHelps clients achieve retirementgoals through all-encompassingsolutions

Investment ManagementOffers strategies and advice that

span the full spectrum of assetclasses based on consistentinvestment processes andexceptional research capabilities

Structured ProductsDevelops products across assetclasses that can provide enhancedreturns and greater portfoliodiversification

Wealth Management & BrokerageCreates solutions that addressclients specific needs fromstrategic investment andprofessional portfolio managementto a broader range of wealthmanagement services

Mutual FundsOffers U.S. investors a range ofmutual funds to build portfolios tosuit various investor goals andobjectives
https://www.jpmorgan.com/pages/jpmorgan/private_bankinghttps://www.chase.com/online/investments/retirement-planning.htmhttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/sphttp://www.jpmorgansecurities.com/https://www.jpmorgan.com/pages/jpmorgan/amhttps://www.jpmorgan.com/pages/jpmorgan/amhttp://www.jpmorgansecurities.com/https://www.jpmorgan.com/pages/jpmorgan/investbk/solutions/sphttps://www.jpmorgan.com/pages/jpmorgan/amhttps://www.chase.com/online/investments/retirement-planning.htmhttps://www.jpmorgan.com/pages/jpmorgan/private_banking


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build long-term client relationships byunderstanding the clients' unique businessneeds and steadfast commitment to putclients interest first


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Average Annualspend of$80 million


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Various charges and allegations arepending against them. Need to developstrategies and make changes in way of

working so that such allegations can beavoided in future

selective, strategic opportunities toparticipate in developing and fast-growinglocal markets in Latin America, Russia, theMiddle East and Asia (ex-Japan).


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service management by jp morgan chase & co

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