service level testing (processcamp 28-6-2013) v4 · performance social mining data exploration...
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Business Services Management Support Business
Management
Process Support Business
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The promise of discovery!? Don’t tell me what I already know, help me get smarter!
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using AUTOMATIC PROCESS DISCOVERY
With VISUALIZATION
and DATA EXPLORATION
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and ADVANCED ANALYTICS
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Intervention Service Processes
T0 T1 T2 T3 T4 T5 T6 T7
Bank
Bank
Service Provider
Security Guard
Bank
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SLA 60 SLA 15 ?
!
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Project mission 1
Strategy/Sales/Finance Support
Operational Excellence
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Discrete Process Steps Performance Testing in gliding time windows
T0 T1 T2 T3 T4 T5 T6 T7
Project mission 2
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Assessment for future Predictive modeling in the future.
Project mission 3
Predictability of ‘travel’ time:
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Playbook
Business Questions
Internal Processes
External Processes
Business �Case
* Process Selection�* Impact Template�* Scenario’s�* Risk�* Scoring
Workbook
Project Charter
Project �Plan
Execution Dashboard
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Approach
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Time & Activity View
Data SL Investigation SL Monitoring
Cleaning Communication
Conformance Performance
Baselevel KPI KPI Calibration
Intelligence
Improvement
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Conformance
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Conformance
Social Network Discovery
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Test the SLA’s
reached
Performance
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Test the SLA’s
reached
Performance
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Performance
Calculate the Service Time
reached
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using extreme visualization techniques (GPU vs CPU)
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Service Level Visualization -> Analysis
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Other Visualization
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Take Aways
Advanced Process and Data Analytics
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PROCESS DISCOVERY Conformance Performance Social Mining
DATA EXPLORATION Extreme visualization
PORTABILITY Figuratively Literally
Are you now smarter ?
Testing and Monitoring Service Processes Execution
and Service Level KPI’s
More ?
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