service desk plus presentatione
TRANSCRIPT
ManageEngine ServiceDesk Plus Overview
Hanoi - 2013
By: Nguyen Trung Tuyen
Tittle: Customer Account Manager
Company: i3 Network Systems
Email: [email protected]
Tel: +84 4 3537 7880
Mobile: +84 98 323 6790
Overview
Video Clips
Demonstration
Question & Answer
Agenda
Overview – Helpdesk Key Features
Helpdesk Key Feature - HelpDesk Work-Flow
Helpdesk Key Feature - Self - Service portal
Helpdesk Key Feature - Knowledgebase
Helpdesk Key Feature - Email request
Helpdesk Key Feature - Multi-site support
Helpdesk Key Feature - SLA Management
Helpdesk Key Feature - API Integration
Helpdesk Key Feature - Business Rules
Helpdesk Key Feature - Notification Rules
Helpdesk Key Feature - Reports
Helpdesk Key Feature - User Survey
Overview – Asset and Inventory Management
Asset Management
Scanning Inventory
Software Asset Management
Software Metering
Configuration Management Database (CMDB)
Purchase Order
Contract Management
Audit Reports
Asset and Inventory Mgnt - Asset Management
Asset and Inventory Mgnt - Scanning Inventory
Asset and Inventory Mgnt - Software Asset Mgnt
Asset and Inventory Mgnt - Software Metering
Asset and Inventory Mgnt - CMDB
Asset and Inventory Mgnt - Purchase Order
Asset and Inventory Mgnt - Contract Mgnt
Asset and Inventory Mgnt - Audit Reports
Overview – ITIL Features
ITIL Service Catalog
Incident Management
Problem Management
Change Management
Configuration Management Database (CMDB)
ITIL Features - Service Catalog
ITIL Features - Incident Management
ITIL Features - Problem Management
ITIL Features - Change Management
ITIL Features - Configuration Mgnt Database
Overview – Help Desk Software Integrations
With Applications Manager With MSP Center Lite With OpManager With Desktop Central
ServiceDesk Plus – Supported OS
Windows 2000 + SP4
Windows 2000 / 2003 Server
Windows XP Professional
Windows 2008 Server
Windows 7
Red Hat Linux
Linux Debian
Asianux
ServiceDesk Plus Customers in Vietnam
Applying ServiceDesk Plus solution since 2008
Central Helpdesk management for Corporation and the related companies nationwide .
Applying ServiceDesk Plus solution since 2007
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2008
Central Helpdesk management .
Applying ServiceDesk Plus solution since 2009
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2010
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2009
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2009
Central Helpdesk & IT assets management . (Using ServiceDesk Plus Professional).
Applying ServiceDesk Plus solution since 2009
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
ServiceDesk Plus Customers in Vietnam
Applying ServiceDesk Plus solution since 2012
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2012
Central Helpdesk management for companies nationwide .
Applying ServiceDesk Plus solution since 2012
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2011
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
ServiceDesk Plus Customers in Vietnam
Applying ServiceDesk Plus solution since 2013
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)
Applying ServiceDesk Plus solution since 2013
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)
Applying ServiceDesk Plus solution since 2013
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
Applying ServiceDesk Plus solution since 2012
Central Helpdesk management for companies nationwide .
ServiceDesk Plus Customers in Vietnam
Applying ServiceDesk Plus solution since 2013
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)
Applying ServiceDesk Plus solution since 2012
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise)
Applying ServiceDesk Plus solution since 2011
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
and more…
ServiceDesk Plus Customers in Vietnam
Applying ServiceDesk Plus solution since 2011
Central Helpdesk & IT assets management . Applying ITIL framework (Using ServiceDesk Plus Enterprise).
... and thousand more
ServiceDesk Plus Customers Worldwide
Video Clips
IT Help Desk Software Overview
www.i3-vietnam.com
ManageEngine ServiceDesk Plus 9.0 Beta is available at:
http://www.manageengine.com/products/service-desk/sdp-beta.html
Demonstration
Q & A
THANK YOU!
i3 Network Systems
Office: RegusPress Club 59A Ly Thai To, Hanoi, Vietnam
Tel: +84 4 3537 7880
Fax: +84 4 3537 7881
Website: www.i3-vietnam.com
Email: [email protected]