service desk analyst 1-6-2015
TRANSCRIPT
Page 1 of 4(Ahmed Hamdy– 01020087733 - 02 22545561)
+2-01020087733
+974-55671507
Personal Data:
Birth Date : 16-12-1990
Nationality : Egyptian
Marital Status : Married
Military Status : Completed
Objective:
Young Dynamic and multicultural personality ,with unique leadership skills, seeking to work in a
challenging environment, with a strong well of mind , hoping to combine my academic background,
business experience interpersonal skills and capabilities to achieve the mutual growth of both my
organization and myself .
Experience:
- Working as Service Desk Analyst - NEA Service Desk At PepsiCo
Starting (OCT 2014 – up till now)
Job description:
- Dealing with all user modules on HP SM9... Service Desk, Incident Management, Problem
Management, Change Management, Self Service Ticketing, and Service Level Management.
- Provide Support for Windows Server, Active Directory, DNS, DHCP and Other services.
- Configuring and troubleshooting BB and ActiveSync over Exchange Enterprise mail service.
- Installing and maintenance VPN secure connections over Juniper Network connect.
Ahmed Hamdy Mahmoud Mohamed
Curriculum Vita
Page 2 of 4(Ahmed Hamdy– 01020087733 - 02 22545561)
- Install and Configure SCCM client and connected it with Management point.
- Install HFM (Oracle Hyperion Financial Management) and configure its Smart View.
- Installing and troubleshooting various SAP modules, Oracle modules and applications (S&D, Sales
Cones...) and Following UP Login to Citrix, and SAP applications.
- Ensuring all faults are cleared within SLA and escalate repeat issues to service management teams
- Working as IT Support Engineer at Barclays Bank Egypt,
Starting (APR 2013 – SEP 2014)
Job description:
- Install and Configure Windows Server, Active Directory, DNS, DHCP and
RAS.
- Install Configure and maintaining Microsoft SQL Server 2005, 2008 and 2012.
- Installing and Configure Microsoft SharePoint 2010 and 2013.
- Install and Configure Microsoft Forefront Threat Management Gateway (Forefront TMG).
- Install Microsoft Visual studio 2008, 2010 and Team Foundation Server.
- Troubleshooting system, devices and network problems and diagnosing and solving
hardware/software faults.
- Dealing with backup operations.
- Provide client support and technical issue resolution via E-Mail, phone and other electronic
medium
- Working as Help Desk & IT at The Arab Contractors in IT Department
Starting (Sep 2008 - Sep 2010) .
Job description:
- Provide client support and technical issue resolution via E-Mail, phone and other
- electronic medium.
- Troubleshooting system, devices and network problems and diagnosing and solving
hardware/software faults.
- Installation and configuration of workstations and servers.
- Configure users in a Microsoft Domain Environment.
- Monitor and manage system alerts and notifications, and respond accordingly through service
tickets.
- Support technical issues involving Microsoft’s core business applications and operating systems
- Dealing with backup operations.
- Logging customer/employee queries.
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Certification:
(MCP) : Microsoft Certified Professional.
(MCSA): Microsoft Certified Solutions Associate.
(MCSE) : Microsoft Certified Solution Expert.
(CCNA) : Cisco Certified Network Associate Routing & Switching.
( ITIL® ): Information Technology Infrastructure Library.
COURSES & TRAINING:
PMP®: Project Management Professional.
SM9: HP service manager 9.
COMPUTER SKILLS:
Good knowledge about Virtualization (Hyper-V and VMware).
Good knowledge about SCCM 2012.
Good knowledge about SharePoint server 2010 and 2013.
Good knowledge about Virtualization (Hyper-V and VMware).
Good knowledge about Office 365.
Good knowledge about High Availability for server 2008 and 2012.
Basic knowledge about Microsoft Exchange server. Experienced with Microsoft’s Office
applications
Able to fix almost problems all software and windows
Able to use Microsoft Office, Adobe package, Graphic program
Able to use all operating system Xp ,Vista , 7
Dealing well with the Internet.
Ability to work in a team work and pressure.
I have a personal leadership, strength and ability to influence others.
I have communication skills and dealing well with the other.
PERSONALITY
High speed learner in High-Tech and Business subjects.
Ambitious, Patience, Self-confidence, Generic.
Ability to work under pressure.
Willingness to work hard and learn new things.
Ability to participate in teamwork.
Ready to work in a challenging environment with tight deadline.
Recognized success in achieving goals & targets.
Know how to manage critical situations during work.
Ready to discover new career environments.
Technical writing: I learned how to write a brief and clear report for a Finished or an acting mission.
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EDUCATION:
- June 2011:
Faculty of Computers and Information, Modern Academy.
- Bachelor of Computer Science.
- Grade: Very Good.
Graduation Project:
- Virtual Private Network
- Project Grade: Excellent.
- June 2007:
Portsaeed School .
- General Secondary Certificate, Math's Dept.
LANGUAGES:
- Arabic: Mother Tongue.
- English: Good (S/R/W/L).
- French: Fair.
INTERESTS:
- Football.
- Traveling.
- Reading.
PERSONAL DATA::
Name: Ahmed Hamdy Mahmoud
Date of Birth: Des16, 1990
Military Service: Exempted
Nationality: Egyptian
Marital Status: Married
Phone: (002) 022545561
Mobile: (002) 01020087733 +974-55671507
Visa: (Family Visit Visa)
E-Mail: [email protected]
CV last update: 15-5-2015
References upon request
Thanks for Consideration
Ahmed Hamdy